Customer Success

* Junior Architect – Project planning

* Coordinating with clients

* Supporting design and execution-related tasks.

NOTE : B.ARCH candidates only eligible , no civil candidates

Job Description - 

Role - Sr. Python Developer

Location -- Manyata Tech Park, Bangalore 

Mode - Hybrid

Required Tech Skills:

• Experience in Python
• Experience in any Framework like Django, and Flask.
• Primary and Secondary skills - Python, OOPs and Data Structure
• Good understanding of Rest Api 
• Familiarity with event-driven programming in Python 
• Good analytical and troubleshooting skills

Roles and Responsibilities

• Utilize LinkedIn to identify and establish relationships with potential clients by conducting research and outreach activities.

• Develop a compelling company profile and deliver it to prospective clients in an engaging manner to generate interest and foster meaningful connections.

• Facilitate virtual meetings between clients and the manager to promote effective communication.

• Coordinate in-person meetings with clients as necessary to foster a stronger relationship and facilitate successful collaboration.

• Consistently follow up with clients to increase the likelihood of conversion and ensure their satisfaction with the company's products or services.

• Cultivate meaningful relationships with potential clients through effective communication and engagement.

• Establish ongoing communication with current clients to maintain strong relationships and ensure their continued satisfaction with the company's offerings.

Skills Required

• The ability to effectively communicate and persuade potential clients to purchase the company's products or services.

• Building strong relationships with clients and maintaining regular communication to retain their business.

• Negotiate and close deals effectively with clients and other stakeholders.

• Demonstrate strong active listening skills to gain a deep understanding of client’s needs, challenges, and goals, and develop customized solutions.

• Collaborate with colleagues in other departments to align sales efforts with the company's overall strategy and objectives.

• Employ strategic thinking to design and implement sales plans that are aligned with the company's goals and achieve business objectives in a competitive marketplace.

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Proven graphic designing experience - 

•  A strong portfolio of illustrations or other graphics
•  Familiarity with design software and technologies (such as Adobe XD, Illustrator, Dreamweaver, Photoshop)
•  A keen eye for aesthetics and details
•  Excellent communication skills
•  Ability to work methodically and meet deadlines
•  Degree in Design, Fine Arts or related field is a plus

• The position is responsible for manages and directs an E-commerce sales force to achieve sales and profit goals.

• Develop ecommerce sales strategies to meet revenue and growth targets
• Implement and utilize analytics to track sales trends and identify opportunities for growth
• Conceptualize digital marketing initiatives, analyze data and measure results
• Partner with brand to leverage all marketing opportunities on platforms like Big basket, Grofers, Flipkart, Swiggy, Amazon, Nykaa etc.
• Create and manage product descriptions for online marketplace platforms
• Pioneer and create new opportunities with ecommerce accounts, identifying white space and marketing opportunities to generate sales
• Build a trust and foster a relationship to be recognized as a premium ecommerce supplier
• Conduct extensive online research, at all times understanding marketing and sales strategies from all major ecommerce retailers
• Actively participate in scheduled internal weekly and annual sales meetings, preparing in advance to share relevant and beneficial information