
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

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Requirements
- Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
- Experience with multi-threading and concurrency programming.
- Extensive experience in object-oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.
- Excellent coding skills - should be able to convert the design into code fluently.
- Knowledge of Test Driven Development. Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).
- Strong desire to solve complex and interesting real-world problems.
- Experience with full life cycle development in any programming language on a Linux platform. Go-getter attitude that reflects in energy and intent behind assigned tasks.
- Worked in a startup-like environment with high levels of ownership and commitment.
- BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).
- Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amounts of data.
- 3+ years of experience in the art of writing code and solving problems on a large scale.
- An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback
Project Scope
To perform a due diligence task on the Company’s current Salesforce environment.
The environment analysis primary focuses of current salesforce components and objects “as is” state to delivery business function like:
- Salesforce Environment Analysis
- Salesforce Product Customization and High-level Design analysis
- Salesforce detail insight analysis and documentation
- Data flow in salesforce and integration and migration analysis and documentation
- Salesforce Deployment practices and Reporting analysis
- Salesforce day to day operation and user experience documentation
- Salesforce due diligences presentation to stakeholders
- Sales cloud
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Designing, implementing and maintaining Java-based applications
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Contributing in all phases of the development lifecycle
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Writing testable, scalable and efficient code
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Test and debug new applications and updates
-
Maintain up to date code documentation
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Participating in code reviews
Should have worked on Springboot and Hibernate

Requirements:
- Bachelor’s degree in computer science, computer engineering, or related field.
- Experience working with ruby on rails as well as libraries like Resque and RSpec.
- Ability to write clean ruby code.
- Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
- Familiarity with MVC, Mocking, RESTful, and ORM.
- Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
- Knowledge of server-side templating languages including Slim and Liquid.
- Familiarity with testing tools.
- Bachelor’s degree, preferably with advertising, graphic design, marketing or strategic communications focus
- 1+ or more years of related experience in graphic design
- Strong graphic design skills with knowledge of various design production tools and software
- Knowledge of and demonstrated abilities in design principles, image manipulation, photo retouching, layouts and typography
- Experience with Adobe Creative Suite (Illustrator, InDesign, Photoshop, etc.) and similar software
- Basic knowledge and demonstrated abilities in icon design, character design and, illustration
- Working along with the video animation team to provide them the necessary vectors.
- Work collaboratively with colleagues and partners, receive feedback and take direction
- Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
- Very organized and detail-oriented
- Basic knowledge of design file formats
Our client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.
Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.
Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.
What you will do:
- Developing and executing recruiting plans to meet the hiring requirements
- Building and maintaining an active pool of candidates to meet future hiring targets in an effective manner
- Designing and driving employee referral programs
- Developing and implementing a strong campus hiring program, with the aim to make us the employer of choice
- Planning and coordinating events, assessment, and interviews for hiring candidates
- Serving as liaison with candidates and communicating logistics associated with assessment and interviews
- Conducting background checks for shortlisted candidates
- Implementing the on-boarding program for all selected candidates
- Conducting regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation
- Providing advice and assistance to all levels on various recruiting/ talent acquisition related matters
- Utilizing metrics to identify and implement process improvements
- Conducting analysis and report on key recruitment metrics to appropriate business leaders
Desired Candidate Profile
What you need to have:- 5+ years of experience in Talent Acquisition, 2+ years in a team management role
- Ability to lead & manage recruitment function apart from sourcing individually
- Willingness to learn and take up new challenges
- Ability to work independently, spontaneously with very less monitoring
- Excellent verbal and written communication skills
- A can-do attitude
Contribute to the overall product roadmap across all platforms - web, mobile, apps -- after careful consideration of the needs of internal and external parties
Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.
Manage the product development process from conception through wireframing, design, build, release, analysis, and iteration
Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.
Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users' needs.
Conduct A/B tests to understand how we can increase the desired use case(s) of our
products.
Skills And Qualifications:
1-3 years of experience developing web products ideally with a background in technical
product management or web engineering.
Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)
Familiarity with APIs, documentation, web system architecture
Mobile-first approach and Focus on creating super-optimized user experience for mobile users
An understanding of what makes for good user experience and beautiful design.
BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.
MBA is a plus
Good knowledge of MySQL and/or other RDBMS
Proficiency in MS Excel
Proficiency in using wireframing and prototyping tools like Balsamiq, ProtoIO, inVision, etc.


- .NET Core API with C#
- API calls with stored procedures calls to handle data
- Implementation of Routes with multiple Controllers
- Implementation of Centralized Error Handling
- Three tier structure of Controller, Business and Data Access Layer
- JSON handling
- TSql
- Stored procedures
- using Sql Studio
- Error handling.
• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

