SASSKey Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.
Shubham Vishwakarma
Full Stack Developer - Averlon
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ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
Job Summary:
We are looking for a proactive Relationship Manager to drive retail insurance sales through client acquisition and agent management. The role involves recruiting and supporting agents, achieving monthly sales targets, and maintaining strong client relationships.
Key Responsibilities:
- Acquire new clients and meet GWP/sales targets.
- Recruit, train, and manage agents for business growth.
- Provide accurate quotations and ensure policy completion.
- Maintain regular follow-ups and ensure compliance.
Skills:
Insurance knowledge, communication, negotiation, relationship building, and target orientation.
Java
Amazon Web Services (AWS)Location: Hyderabad
Work Mode: Hybrid (2 days WFO)
Experience Required: 4.5+ years
Notice Period: Immediate Joiners Preferred
Employment Type: Full-Time
Mandatory Requirements:
- 4.5+ years of experience in Java Development
- Hands-on experience with AWS in a production environment
- Must be available to join immediately
- Must be willing to work in Hybrid mode from Hyderabad
Technical Skill Requirements:
- Strong hands-on experience in Core Java, Spring Boot, and Microservices
- Solid understanding of OOP concepts, Multithreading, and REST APIs
- Practical knowledge and experience working with AWS services like EC2, Lambda, S3, RDS, SNS, etc.
- Familiarity with CI/CD tools and version control systems (Git)
- Good knowledge of SQL and NoSQL databases
- Ability to write clean, efficient, and well-documented code
Key Responsibilities:
- Design, develop, and maintain scalable Java-based backend applications
- Implement and integrate AWS services to ensure scalability and reliability
- Collaborate with cross-functional teams including QA, DevOps, and Front-end developers
- Optimize application performance and troubleshoot issues in a timely manner
- Participate in code reviews, sprint planning, and team discussions
- Ensure best practices in code quality, security, and documentation
- Handle deployments and production support if needed
SafEarth is seeking a motivated and results-driven Junior Sales Manager to join our dynamic sales team. This role is perfect for a proactive individual who is eager to develop their career in sales and contribute to our mission of advancing solar energy solutions.
Key Responsibilities:
Sales Execution: Assist in the development and execution of sales strategies to achieve company targets and increase market share.
Lead Generation: Identify and qualify new sales leads through various channels, including research, networking, and cold calling.
Client Relationship Management: Build and maintain strong relationships with new and existing clients, understanding their needs and providing tailored solutions.
Product Knowledge: Maintain an in-depth understanding of SafEarth's products and services, and effectively communicate their benefits to potential customers.
Sales Reporting: Track and report on sales activities, progress, and results using CRM software and any other tools.
Team Collaboration: Work closely with the marketing, product development, and customer service teams to ensure a seamless customer experience and alignment of sales strategies.
Qualifications:
Education: Bachelor’s degree in Engineering, Business, Environmental Science, or a related field.
Experience: Minimum 6 Months of experience in sales or a customer-facing role, preferably within the renewable energy sector. Candidates with internship experience are also encouraged to apply.
Skills:
- Strong communication and interpersonal skills.
- Ability to understand and articulate technical concepts.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organizational and time management skills.
Attributes:
- Self-motivated and goal-oriented.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn.
- Passion for renewable energy and sustainability.
Language skills: Proficiency in English is mandatory. Working proficiency in at least one regional language either Kannada or Tamil is required.
Java
Python
Ruby
Ruby on Rails (ROR)
Go Programming (Golang)Founded in 2016, they are one of the leading online scheduling software companies in the world, with over 200,000 customers globally. They are a profitable, high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M in revenue in the next 3 years.
Role: SSE- Backend [Golang]
Location: Remote (India)
CTC: 22-26 LPA
NP: 30 days or less
Note: Other Backend Language /Frameworks like Python, NodeJS and Java Springboot and willingness to learn Golang can also be considered
Skillset Requirements:
- Strong experience with backend programming languages and technologies like
- Golang (minimum 2-year experience)
- Protobuf and gRPC
- RESTful APIs
- Docker and Kubernetes
- Medium-level experience with PostgreSQL and MySQL database concepts.
- Ability to write efficient, secure, well-documented, and clean code.
- Proven ability to work with multiple teams, multitask and prioritize.
- Experience with Git, JIRA, and Agile working methodology.
- Experience with design patterns, Event-Driven architecture, and Domain Driven Designs.
Responsibilities:
- Write code that meets standard and delivery guidelines.
- Mentor fellow engineers in the team to develop high-quality software and perform code
reviews.
- Work with the team to break user stories into tasks and delegate them to the team
members.
- Playing a key role in architectural and design decisions, building toward an efficient
microservices distributed architecture.
- Analyze solutions and help implement engineering best practices.
- Work with Project Managers for timely delivery and forecast.
- Lead and mentor junior engineers on technical issues. Perform blameless RCAs when
issues occur and take ownership to resolve issues.
#remotejobs #bootstrapped #platformasaproduct #highgrowth
Selected intern's day-to-day responsibilities include:
1. Contacting potential & existing clients to establish rapport and arrange meetings
2. Conducting research on organizations to find new opportunities
3. Working on increasing the value of current customers while attracting new ones
4. Finding and developing new markets and improving sales
5. Helping the team with various marketing initiatives
6. Assisting the team in developing quotes and proposals for clients
7. Coordinating with the development team to resolve customer issues, give demonstrations, and upsell & cross-sell
- Identifying and developing new and prospective key clients across Delhi /NCR by visiting markets and meet the required target
- Meeting key customer personnel and branch personnel who have worked with customers; identifying and evaluating additional needs and analyzing opportunities.
- Initiating sales process by building relationships; qualifying potential; scheduling appointments.
- Developing sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services and ensuring support.
- Exploring and Analyzing the market, generating sales leads.
- Identify potential customers
- Transforming the sales leads into revenue-generating business
- Targeting new Customer, Promoting the services of all entities and Collection of Payments. .
What you need to have:
- Must be well versed with Delhi /NCR and have a good hold over merchant acquisition and other client management
- Minimum 3 to 5 experience in Business Development
- Have an excellent knowledge of Sales & Business processes
- Demonstrated Leadership, Interpersonal, Communication and Presentation skills required
- Be able to work independently yet a good team player and a quick learner
- Proven experience in selling to businesses, specifically to SMEs, corporates and governments
- Experience across the sales cycle, from new lead generation to closing of the sale
- Experience in selling product that requires push-sales with quick turnaround time
- Maintaining the database of prospects of the company.
- Experience from Payment Industry/ Startups/ Logistics/ Courier/ E-commerce is Mandatory
Experience: 3 to 5 years
Annual CTC: Rupees 7,50,000 to 10,00,000
PHP
Laravel- PHP Web Development experience - Core PHP and PHP frameworks.
- Strong knowledge of PHP web frameworks {such as Laravel, Yii, etc depending on your technology stack}
- Should have positive and adaptive behavior. Strong knowledge of the common PHP or web server exploits and their solutions
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Understanding client requirements & functional specifications
- Developing and maintaining dynamic websites and web applications
- Ensuring foolproof performance of the deliverable
- Must be proficient in PHP, MySQL, CSS, HTML, JavaScript, AJAX, XML
- Experience with Joomla, WordPress, Drupal, Magento would be added advantage.
- Must have the capacity to work independently and as a part of a team
- Eager to learn new web technologies
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NodeJS (Node.js)
HTML/CSS
React.jsJavaReact.js
AngularJS (1.x)
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Full Stack Developer - Averlon