
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

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We're Hiring: Senior Developer (AI & Machine Learning)** 🚀
🔧 **Tech Stack**: Python, Neo4j, FAISS, LangChain, React.js, AWS/GCP/Azure
🧠 **Role**: AI/ML development, backend architecture, cloud deployment
🌍 **Location**: Remote (India)
💼 **Experience**: 5-10 years
If you're passionate about making an impact in EdTech and want to help shape the future of learning with AI, we want to hear from you!
Web Farm House Looking For A Creative Graphic Designer.
1. Creating visual concepts to communicate ideas effectively. This includes developing graphics for websites, advertisements, and print materials, while also ensuring designs align with brand guidelines and objectives.
2. Collaborating with clients and teams to understand requirements and incorporate feedback, ultimately translating abstract ideas into compelling visual representations.
Responsibilities:
- Manage the entire sales cycle
- Finding a client from existing resources
- Calling on Leads to arrange Demos
- Follow on leads till the conversion
- Create and share proposals
- Provide professional after-sales support to improve customer relationships
- Present periodic reports and accountability on the inside sales activities
- Establish and maintain strong relationships with clients and new prospects
Requirements:
- Minimum 2-3 years of experience in B2B Edtech or education
- Must be an exceptional communicator
- Good at email Writing
- MBA preferred, otherwise minimum of a Bachelor’s Degree.
- Must be self-motivated, flexible, collaborative, with an eagerness to learn
Job Description:
We are looking for a skilled and ambitious Senior Full-Stack Developer (React/React-Native, PHP, and NodeJs )to join our development team. In this role, you will be responsible for developing and implementing applications using React.js, NodeJS, PHP, and its libraries such as Redux, Redux-Saga, ExpressJs, Laravel. You will also be responsible for profiling and improving performance and documenting the codebase. To ensure success as a Full Stack developer, you should have in-depth knowledge of Javascript (ES6 or above), NodeJS, PHP 7.x, MySQL and its concepts, excellent coding skills, and a good understanding of progressive web applications.
Full Stack Developer Responsibilities:
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Understand the past code and improve when needed.
- Develop components in a scalar way so, can be used again.
- Developing and implementing front-end + back-end architecture to support user interface concepts.
- Monitoring and improving application performance.
- Documenting application changes and developing updates.
Full Stack Developer Requirements:
- In-depth knowledge of Javascript, CSS, and HTML.
- In-depth knowledge of REACT libraries like Webpack, Redux, Redux-Saga and React Router.
- In-depth knowledge of NodeJs, ExpressJs, PHP, Laravel Framework
- Experience with User interface design and development.
- Experience with browser-based debugging and performance testing software
- Excellent troubleshooting skills.
- Build high-quality user interfaces from design mockups.
- Good project management skills and communication skills
- Collaborate with Product, Design, and other developers to understand requirements.
- Write tests to ensure high-grade code.
- Adhere to code style and code quality standards.
- Provide code review feedback to teammates.
- Good understanding of AWS infrastructure.
∙ Computer Science related Bachelor's Degree or equivalent experience
∙ Min 2 years of experience on GCP / AWS / Azure cloud system ( Overall 5+ years of experience)
∙ Familiarity with LAMP stack technologies, experience supporting
∙Must be capable of working on Linux System.
∙ Familiarity with SQL, Apache, File storage, Load Balancers and Agile methodologies ∙ Knowledge of shell scripts, Linux system administration.
∙ Strong DNS management and automation background
∙ Strong scripting (bash, php, perl) skills
∙ Good understanding of TCP/IP networking and troubleshooting
∙ Clear communication and documentation of projects and procedures
∙ Strong problem solving skills
∙ Demonstrated ability to manage timelines, dependencies, deliverables, milestones and resource allocation and management in projects.
∙Strong Cloud Architecture experience.
∙Cloud Security
∙Added Advantage with knowledge of Microservices/API/ Queue systems
∙knowledge of cloud computing technologies and current computing trends. ∙Understanding and willingness to embrace CI/CD and automation tooling such as Jenkins and GIT
Responsibilities:
∙ Set up technical server infrastructure, providing technical assistance to development teams, monitoring site performance, and troubleshooting issues when they arise.
∙ Set up and maintain a development server environment and a live server environment with a process for testing and deploying changes to live sites.
∙ Take an active role in designing, implementing and maintaining a scalable and robust enterprise server environment.
∙ Administer Apache web server, Load balancer and MySQL Server
∙ Work on System Security and IPTable configuration
∙ Optimize servers for high traffic, security, and other system issues. ∙ Evaluate and propose new or improved system architecture.
∙ Document system configuration, processes, and procedures.
∙ Share responsibility with team members for rotating on-call duties.
Candidate is expected to do:-
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest.
- Maintain and expand your database of prospects within your assigned territory
- Team with channel partners to build pipeline and close deals.
Requirements:-
- Min graduation but we prefer people with MBA (marketing)
- folks with titles – Inside sales in software / Business development
- Need to have a sale quota
- Proven inside sales experience.
- Track record of over-achieving quota.
- Strong phone presence and experience dialing dozens of calls per day.
- Proficient with corporate productivity and web presentation tools.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Shift Timing : US 6:30 pm to 3:30 pm
We have an opening in WNS for Pune location for Chartered accountant (Fresher) .Candidate should have cleared CA exams and should be comfortable working in US shifts.






