
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

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About Telyport
Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.
Job Description: Core Member of TELYPORT TECHNOLOGY TEAM
We are looking for a Sr. iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
We never really thought that a college degree was the thing that you had to have to do well. We trust in team’s deliverables, smart & the hard work.
Responsibilities: Build & Maintain TELYPORT’s iOS STACK
- Design and build applications for the iOS platform.
- Ensure the performance, quality, and responsiveness of applications.
- Collaborate with a team to define, design, and ship new features.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization, and automatization.
Skills: LOVES iOS & APPLE’s WAY OF HANDLING THINGS
- Proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch.
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning.
- Familiarity with RESTful APIs to connect iOS applications to back-end services.
- Knowledge of other web technologies and UI/UX standards.
- Understanding of Apple’s design principles and interface guidelines.
- Knowledge of low-level C-based libraries is preferred.
- Experience with performance and memory tuning with tools.
- Familiarity with cloud message APIs and push notifications.
- Knack for benchmarking and optimization.
- Proficient understanding of code versioning tools. (such as Git, Mercurial or SVN)
- Familiarity with continuous integration.
This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.
Experience or College Educations don’t matter. What matters is your love & passion for building iOS products. Compensation will be competitive with an option for ESOPs



