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LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
RIA is a startup in the insurance space looking to revolutionize the way people think of insurance and healthcare. Our technology and data focus is transforming the insurance experience and enabling us to be a partner in a customer’s insurance journey. Our team comes with vast insurance experience across firms including Swiss RE, Tata AIG, Bajaj Allianz. We have also worked with some of the biggest names in their industries such as McKinsey & Co, Deloitte, Goldman Sachs, and Google. We’ve launched and grown multiple startups between us over the years and understand what it takes to be successful. Role You’ll be joining an environment where you’ll have the utmost responsibility and opportunity to grow fast. We are building cutting edge technology in artificial intelligence and machine learning, so if you’re looking to be a product manager in an exciting area this is the place for you. RIA is hiring sharp, energetic, self-motivated people who are passionate about startups. Responsibilities Form product vision, roadmap, and goals for the product Understand and define the customer journey from start to finish Responsible for execution, launch and scaling up Collaborate across multiple functions including design, content, marketing, technology, and operations Engage with customers constantly to gather feedback and refine product Define KPI metrics, and measure success of all features Be the product evangelist, represent the product in online communities, conferences, interact with experts Requirements 3-4 years work experience, ex entrepreneurs welcome, in a product management role (AI, ML products are a value add) Insurance tech or health tech company experience is preferable Experience launching new products and ideas, be it in a startup or as part of a larger organization Strong analytical and quantitative skills along with ability to use hard data and metrics to back up assumptions, recommendations, and drive actions Experience with growth platforms (Segment, Google Analytics etc.) to drive GrowthDemonstration of ownership, and responsibility for delivering specified targets Work with health data standards such as HL7, ICD10 are a huge plus Located in Delhi NCR
1. Work with Founders to set a product vision and strategy that delivers unique value based on customer needs and expectation 2. Understand competitive landscape from standpoint of strategy and functional capabilities 3. Establish best practices and processes for product development. Ensure complete adoption of the practices and processes across the organization. 4. Work closely with engineering teams and business team to deliver products and features 5. Enable the customers using tools and support for product demonstration, product adoption and product debugging. 6. Define and implement a data-driven process to measure product adoption and product prioritization. 7. Define a scalable framework for product prioritization keeping customer success, sales and engineering teams in mind.8. Create supporting business cases, including financial impact and benefits statements, to support feature/functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations. 9. Managing Enterprise Support while working with some of the leading retailers worldwide, solving Customer queries which might range from daily issues to product roadmap discussions with product leaders of enterprise customer
Position does require relocation to Chandigarh/Mohali, Punjab in our state-of-the-art office in Quark City in Mohali. RESPONSIBILITIES Collaborate with engineering, operations and design to define a product strategy, develop a product roadmap and execute on delivering innovative technology to power the future of local commerce. Be intensely data driven in prioritizing work and evaluating outcomes. Define and communicate productrequirements and specifications by thinking creatively about how to solve problems. Maintain a best-in-class level of service by anticipating and mitigating risks. Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders. Ship fast and often. REQUIREMENTS 3+ years of product management experience Technical know-how – you have a solid understanding of software development and building scalable platforms. Bonus points if you have a CS degree or software engineering background. Great product intuition – you have a creative mind, an understanding of what makes a user experience good or bad and a strong instinct for what people want or need. Leadership – you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track. Superb communication – you have excellent written and verbal communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume. BONUS POINTS You worked at a fast paced startup that experienced massive growth. You know how to code or can at least get technical when needed. You started your own company.
What does this role hold for you ?? - Constantly work with business owners, sales, customer service and operation team to understand Proptiger's mission and then collaborate with technology & design teams to move closer to achieving that mission. - Responsible for steering products throughout the innovation stage & execution cycle, focusing specifically on analyzing, tweaking and promoting your product to our intended customer base. - Create and execute product initiatives focused on driving measurable results in conversions, user engagement and traffic growth on PropTiger website and Apps. - Work with the team to plan and drive execution of consumer-facing features. - Taking care of the entire product line life cycle from understanding customers needs to planning to tactical activities. Finding and elaborating on the market requirements for current and future products by conducting market research supported and customer interaction. - Driving a solution set across teams (primarily Development and Marketing). - Developing and implementing a company-wide go-to-market plan, working with all departments to execute. - Develop detailed, crisp requirements that can be used to create product specifications and architecture for each product. - Successful candidates will be detail driven, have a technical background and have excellent problem-solving abilities. - Should be able to mentor and groom high potential product managers. Apply if you have : - A technical undergraduate degree with some hands-on software engineering experience. - Streamlined thinking and Logical depth to break down complex problems in solvable steps. - Bias towards swift action and hunger for results to figure out what's best for your customer- in short, "Driver Personality with product Judgment skills". - High bar for design and product architecture- something you wish to exemplify in not only your contributions but also the products you work on. - Love for Data: Ability to make quick decisions based on small or large sets of data and embed this as a habit in every key decision you make. - Monitor and measure launched products and feed learnings back into the product development process. - Customer Centricity- Having an emotional connection with your customer and merging objectivity in your analysis while understanding the actual problems that they face. Their problem should be your problem. - 2+ Years of hands-on experience in delivering scalable and effective consumer Internet products. Someone who is ready to roll up his/her sleeves when others have been tired of trying. - Should have strong exposure to analytics and performance measurement tools like Google Analytics, Mixpanel or similar. - Experience with launching mobile-first products will be a big plus. - 2+ years of experience in consumer-facing online/ mobile products is a plus.
Role: 1. Determine customers' needs and desires by conducting the required research and reaching out to existing/potential customers 2. Prepare key strategic insights to assess the overall market opportunities, partnerships, competitive landscape and product offerings to targeted segments 3. Develop partnerships with SAAS API and other players to enhance company’s product capabilities faster. 4. Develop the product roadmap to disrupt the traditional methods in Banks/NBFCs 5. Coordinate with the design and engineering teams to ensure timely technology releases on multiple product initiatives and release impeccable products 6. Develop the mobile product strategy to acquire and service MSME customers. Desired Profile: 1. Minimum 2+ years of active product management experience. 2. Graduation from Tier 1/Tier 2 Institutes. 3. Data lover who is good in Data Collection, Extraction and Analysis 4. Good with Experimentation (A/B Testing) 5. Good with Interactive Prototyping 6. Knowledge of different types of tech stack 7. Interest in fintech/lending domain 8. Entrepreneurial mindset.
