Product Manager

Job Title: Business Development Executive (BDE) – IT Sales

Location: Coimbatore, Tamil Nadu

Experience: 3 Years Total (Minimum 1 Year in IT Sales Required)

Employment Type: Full-Time

Job Summary:

We are looking for a motivated and results-driven Business Development Executive with experience in IT Sales to join our team in Coimbatore. The ideal candidate will have a strong understanding of ERP, Cloud Solutions, and SaaS-based products, with the ability to generate leads, build client relationships, and drive business growth.

Key Responsibilities:

• Identify and develop new business opportunities for ERP, Cloud, and SaaS solutions.
• Generate leads through cold calling, networking, social media, and other channels.
• Conduct product presentations and demonstrations to potential clients.
• Understand client requirements and propose suitable IT solutions.
• Collaborate with internal teams to ensure smooth project handover and client satisfaction.
• Meet and exceed monthly and quarterly sales targets.
• Maintain accurate records of sales activities in CRM tools.
• Stay updated on industry trends, competitors, and emerging technologies.

Required Skills & Qualifications:

• Education: Bachelor’s degree in Business, Marketing, IT, or related field.
• Experience: Minimum 3 years overall experience, including 1+ year in IT Sales.
• Strong understanding of ERP, Cloud Computing, and SaaS Sales.
• Excellent communication, negotiation, and presentation skills.
• Proven track record of achieving sales targets in IT solutions.
• Ability to work independently and as part of a team.
• Willingness to travel within the region as required.

Preferred Skills:

• Prior experience selling ERP or Cloud-based software solutions.
• Familiarity with CRM tools (e.g., HubSpot, Zoho CRM, Salesforce).
• Understanding of the local business landscape in Coimbatore and surrounding regions.

Compensation:

• Competitive salary with attractive incentive structure based on performance.

·        Development and formulation of water-based interior and exterior waterproof decorative paints, ensuring performance, aesthetics, and regulatory compliance.

·        Testing of paint formulations to ensure they meet company quality standards and performance criteria.

·        Work closely with the production team to ensure smooth scale-up of formulations from laboratories to commercial production.

·        Stay up to date with industry trends. Provide recommendations for new product development based on market insights and consumer demand. Conduct competitive analysis to identify potential opportunities for new or improved product offerings.

·        Provide technical support to the sales team regarding product performance, application methods, and troubleshooting. Address and resolve customer query in a timely and professional manner.

·        Maintain accurate records of all product formulations and testing data. Prepare detailed technical reports on new product developments, performance testing, and quality control results.

Knowledge of paint formulations, Testing, pigments, and Emulsion

Complaint handling, root cause analysis and resolutions

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Proven 2 to 12 years of professional experience in Node.js development
• Strong proficiency in JavaScript, including ES6+ syntax
• Expertise in designing and developing RESTful APIs and microservices architecture
• Experience with popular Node.js frameworks such as Express.js, Nest.js, or Hapi.js
• Experience in modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks like React, Angular, or Vue.js)
• Solid understanding of asynchronous programming, event-driven architecture, and design patterns
• Extensive knowledge of database systems, both SQL and NoSQL (e.g., MongoDB, PostgreSQL, MySQL)
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
• Familiarity with containerization technologies (e.g., Docker, Kubernetes)

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Cyger Technolabs Pvt. Ltd. is a leading IT solutions company committed to delivering tailored, innovative, and reliable technology services that empower businesses to thrive. We are seeking a highly motivated and results-oriented Business Development Executive to join our dynamic team. As a key contributor, you will play a pivotal role in identifying and capturing new business opportunities, fostering client relationships, and driving revenue growth

Roles & Responsibilities:

·       Handling of International IT Sales & Marketing.

·       Generate qualified leads through various channels like Networking,

Upwork, LinkedIn, or any other freelance marketplace and nurture

client contacts in companies to build relationship for IT services.

·       Network with prospects through virtual conferences, forums etc.

·       Prepare the content relevant to prospective customer.

·       Prepare and deliver the company pitch, work portfolio and

proposals to the potential clients.

·       Communicate with clients from beginning to end.

·       Monitor market trends and competitor activity to stay informed and

make strategic decisions.

Required Experience: 1- 3 Year

Preferred Location: Ahmedabad

Educational Qualification:

·      Bachelor's degree in business, marketing, or a related field.

·      Master degree in business, marketing ·

·      Fluency in IT

Skills Required:

·      Excellent English Communication Skills (Verbal & Written) and negotiation skills.

·      Should know about IT Sales & Marketing and Proven experience as a Business Development Executive.

·      Strong analytical and decision-making skills.

Job Type: Full-time

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

• Angular.JS experience
• MongoDB query and aggregation experience (not a database administrator)
• GraphQL experience
• Node.JS and Typescript experience
• CSS and SCSS experience
• CI/CD experience with GitHub actions

• Software development experience, one of Python (preferred) or Node.JS/Typescript)
• Experience with Messaging architectures - RabbitMQ (preference) or Kafka
• Experience with docker-containers 
• Experience with Apache NiFi (valued but not necessary)
• Experience with designing or implementing horizontally scalable solutions
• Experience working with RESTful APIs
• CI/CD experience with GitHub actions
• Experience with Azure cloud