Product Management Jobs in Chennai
F22 Labs Global Private Limited is a startup studio based out of Chennai. We like to think of ourselves as mean MVP machines. We help founders go from idea to product in under 6 weeks.
What will you work on?
- Define product strategy and roadmap
- Helping the product owner and development team to achieve customer satisfaction
- Analyzing potential partner relationships for the product.
- Define feature roadmap for F22 Labs Global Private Limited products based on business opportunities and market research
- Propose an overall product budget to ensure success.
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Create buy-in for the product vision both internally and with key external partners
- Develop product pricing and positioning strategies
- Scope and prioritize activities based on business and customer impact
- Act as a product evangelist to build awareness and understanding
- Work closely with founders, tech, design, marketing, customer support team to build world class products.
Do you fit in?
- Proven work experience in product management
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product, strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
What you can expect?
- Flexible work timings
- Work from Home policy
- Medical Insurance- self and immediate family
- Intensive performance linked incentives
- Optimized Learning Culture
- Approachable and helpful founders a.k.a leaders to guide your career
and much more…
- 3+ Years of experience in Product Management from product company
- Experience in managing product roadmaps and timelines
- Track record of execution and deploying the highest quality product on time with high adoption metrics
- Strong leadership, listening, and cross-functional management skills
- Ability to work with leadership with clear and concise communication
- Ability to effectively prioritize, manage projects, and multi-task in a fast-paced, cross-functional organization
This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.
The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.
the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.
The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.
The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.
The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.
Evaluate new use cases to identify product-market fit and evolve the value proposition of existing use cases through user feedback · Engage with customers and work with internal stakeholders like sales, solutions and engineering teams in creating innovative solutions · Create artefacts and run marketing campaigns to scale existing and new Go-to market initiatives · Enable sales, solutioning and marketing team to position the product in appropriate markets and channels.
You Are (behaviours to display - DRIVE) · Must be able to collaborate across stakeholders – Internally (Sales, Marketing, Solution Architects, Solutions Engg, Service Delivery and Assurance) and Externally (Customer forums, Partners, etc) · Understanding on Industry footprints & great product knowledge would be an additional advantage. · Highlight DRIVE behaviours – Accountability & Ownership, Collaboration, Innovation & Agility
You have
experience in
(including any
education
background &
Certifications) · B.E. / B.tech with Masters Degree in Management from a premier institute with 2 - 6 years of enterprise product or technology roles. · Prefered experience: o Cloud, IT/SI/Telecom organizations o Experience in working with Large enterprise environment o Pro-active liaise with other company functions (e.g. Sales / Marketing / Solutions / Service
AECC Global is a leading EdTech company founded in 2008 with a global footprint in 13 countries and 39 cities. Our motive is to provide expert international education guidance and counseling to passionate students. We have a dedicated team of richly experienced and certified professionals to help students choose the best courses available in international universities worldwide.
To help us continue to grow our offerings, we are in search of an experienced Product Manager to lead the digital products development and marketing. We are looking for a dynamic person responsible for the product planning and execution throughout the Product Life Cycle, including defining the product vision, gathering customer requirements and prioritizing.
To carry out the role of a Product Manager successfully, a candidate should possess the following skills and qualifications:
- 3+ years of working experience in web and mobile app products development through all phases
- Excellent knowledge of user-centered design principles
- Understanding of design quality standards
- Knowledge of Scrum and Agile Software Development Methodology
- Proficiency in the use of analytic tools
- Ability to prioritize effectively
- Excellent oral and written communication
Product Manager is responsible for overseeing all activities relating to researching, designing, marketing, and managing the development of a product from beginning to end.
- Using market research to get ideas for products that customers will want
- Helping to oversee the design and manufacture and planning of how to market and promote the product to the customers and partners
- Responsible for developing features and creating content that drives organic growth to our web and other digital properties
- Increase user retention rate across our products by understanding our audience and developing new features to maximize user engagement
- Monitor, react to and grow important audience KPIs such as daily user retention, time on site, RPC, and organic traffic
- Comparing the company's products to competitor's products and offerings in order to compete in the market
- Providing management with analysis reports to management, sales & marketing Team.
- Specifying and overseeing the research needed to determine the needs and desires of customers
Salary: 10-17LPA
Location: Chennai
Vakilsearch is the leading Legal, Tax and Compliance (LTC) company in India. We are here to revolutionize the way business work with the Government. We are working on exciting and transformative products to revolutionize the LTC space. At Vakilsearch, we believe the future of legal in India lies in great products.
If you're passionate about real change, love building products and are curious about marketing and the overall customer experience, this is for you.
The product manager (PM) will manage the direction and market delivery of existing products and identifying new products, product features, product strategy, and relevant services.
The PM will be responsible for delivering successful products to market in support of the company’s financial and strategic objectives, and advise the features of releases and release timing.In This Job, You Will:
- Work with Senior Engineers across multiple teams and business stakeholders to design and build highly available and scalable systems
- Use Lean Software Development processes such as Agile, Scrum, and Kanban
- Drive strategic upward product communications internally and externally
- Drive alignment on product features, business metrics, and business strategies
- Work and collaborate effectively with tech teams and launch to production
- Understand business context to decisions made within and across the organization
This Role Might Be for You If:
- You have experience in owning a suite of products and defining long-term product strategy and vision
- You possess strong business acumen with strategic, analytical, and critical thinking
- You understand technical software development life cycle and have knowledge on how to drive teams towards business solutions
- You excel in owning and driving the development of technical products
- You drive strategic product communications across organizations providing clarity in decisions
Responsibilities and Accountabilities:
- Translate business strategy into product strategy.
- Understanding user needs, knowing the difference between ‘wants’ and ‘needs’ and
converting these into Products. - Own the product roadmap and execute product strategy.
- Collect, manage and maintain traceability of requirements from all stakeholders across product releases.
- Write requirements – typically as user stories and epics.
- Maintain and prioritize the product backlog.
- Track releases.
- Building lean and agile Products, know how to accurately test hypotheses in the
lightest way possible and be comfortable using lean UX techniques. - Driving new features forward in weekly sprints.
- Balancing internal stakeholders’ requests & bugs.
- Monitor, report and improve product performance.
- Participate in scrum meetings, planning, reviews and retrospectives.
- Support the development team with any questions they may have.
- Nature of Experience:
- Experience in Agile development.
- Proven track record bringing innovation to on-demand SaaS software.
- Should be able to work and remain calm even under pressure situations, and should be able to address and resolve any relevant issues.
- Should be able to work with a diverse range of people and communicate with them effectively.
- High levels of confidence, maturity, and competence are required.
- Length of Experience: 4 - 8 years.
- 4+ years in Software or Saas Industry with 4+ years in Product Management.
- Formal Agile Training
- Programming, UI/UX, or QA experience preferred.
- Experience in Legal Industry or Legal Technologies is an added advantage.
We are looking for a coding Engineering Manager based in Chennai. This is a new role within the growing Engineering function, where you will be responsible for leading a team of talented professionals, assisting them to deliver complex technical solutions across a range of teams. The successful candidate will be comfortable directing, planning and coordinating the team, as well as developing overall concepts for new and existing products and processes. Reporting into the Head of Engineering for our Chennai team, this role is integral to the successful growth of the team as well as wider company performance.
What You’ll Be Doing:
Play the role of a servant leader in helping the team to excel in the areas of ownership and help to continuously raise the bar on performance.
Perform your responsibilities through delegation, empowerment and influence aimed at delivering long term outcomes for the team and business.
Build, manage and grow one or more engineering team(s), foster Agile practices and continuous improvement, enable engineers to build, test, deliver and operate high-level software products across the company
A hands-on technical approach to management, leveraging your software engineering experience to assist product needs and build
Work with our Product, DevOps, and Data Science functions on articulating roadmaps & ensure a high quality and timely implementation to support our mission and help eliminate identity fraud
Join a mission-orientated company, solving real-world fraud and identity based challenges
Facilitate career growth and success for all team members.
What You’ll Bring:
6+ years of demonstrated deep technical design and programming skills (in individual capacity) designing and delivering enterprise grade distributed systems in the following tooling; Web applications (Java/PHP/.NET/Python) or Mobile applications (SDK, Android/iOS)
2+ years prior experience managing one or more Agile engineering team(s); contributing to a track record of building complex and technical products, ideally within a start-up or fast scaling environment
Track record of having managed performance cycles of engineers of varying experience levels directly reporting to you.
Experience with building software with Agility and in conformity to security standards.
Willingness to “roll-up your sleeves and get your hands dirty” when required
Experience delivering and operating complex software solutions - understanding the end-to-end needs of what is involved within this process.
1. Identify the opportunity for omni channel optical retail
2. Planning the strategy for product, prioritization and roadmap (launch and growth)
3. Creating wireframes, PRD with prioritized features and justifications
4. Market research to understand right targeting, positioning, right product, and customer segments
5. Run beta and pilot programs with early-stage products and samples
6. Be an expert with respect to the competition
7. Data analytics
8. Translating business to technical requirements and vice versa
9. Work with external third parties to assess partnerships and other opportunities
10. Develop the core positioning and messaging for the product
11. Propose an overall budget to ensure success
12. Defining and tracking success metrics
13. Efficient cross functional communication and collaboration
14. Execution of the entire project while interfacing with sales, marketing, customer service, logistics and technology teams
Skills
1. Understanding of customer behaviour in a digital distribution setting
2. Technical background/knowledge to be able to work with tech teams
3. Analytical skills to optimise the product and channels
4. Ability to execute multiple projects in parallel and do prioritisation
5. Engineering degree is good to have
6. Ownership and Hunger
7. Leadership and teamwork skills
8. Excellent verbal and written communication skills
Persona
1. Tier 1 Engineering college or Tier 1 MBA college
2. 10+ Years of experience with atleast 2-3 years as a product manager in e-commerce or e-pharmacy or opticals
3. Experience of building product from scratch
4. Demonstrated success defining and launching excellent products/digital products/digital services
5. Execution experience in ground-up scaling while collaborating with cross-functional teams
6. Hyper-growth startup experience of at least 2 years
What you'll do?
- Drive the product and business-planning process across cross-functional teams of the company
- Analyze consumer needs, current market trends and come up with innovative products that cater to the same
- Assess current competitor offerings, seeking opportunities for differentiation
- Work closely with business analysts, UX engineers to build workflows
- Analyze product requirements and develop appropriate programs to ensure they’re successful achieved
- Develop, implement, and maintain timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
- Review daily, weekly and monthly reports and propose solutions to reduce bounce rates, increase conversions (leads & online sales)
Responsibilities
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Develop product positioning and messaging that differentiates Vakilsearch and its features across primary market segments
Qualifications
- Degree/Certification in product design or engineering
- Previous software and web development experience
- Proven experience working as a product developer in a non-managerial role
Vakilsearch is the leading Legal, Tax and Compliance (LTC) company in India. We are here to revolutionize the way business work with the Government. We are working on exciting and transformative products to revolutionize the LTC space. At Vakilsearch, we believe the future of legal in India lies in great products.
If you're passionate about real change, love building products and are curious about marketing and the overall customer experience, this is for you.
The product manager (PM) will manage the direction and market delivery of existing products and identifying new products, product features, product strategy, and relevant services.
The PM will be responsible for delivering successful products to market in support of the company’s financial and strategic objectives, and advise the features of releases and release timing.In This Job, You Will:
- Work with Senior Engineers across multiple teams and business stakeholders to design and build highly available and scalable systems
- Use Lean Software Development processes such as Agile, Scrum, and Kanban
- Drive strategic upward product communications internally and externally
- Drive alignment on product features, business metrics, and business strategies
- Work and collaborate effectively with tech teams and launch to production
- Understand business context to decisions made within and across the organization
This Role Might Be for You If:
- You have experience in owning a suite of products and defining long-term product strategy and vision
- You possess strong business acumen with strategic, analytical, and critical thinking
- You understand technical software development life cycle and have knowledge on how to drive teams towards business solutions
- You excel in owning and driving the development of technical products
- You drive strategic product communications across organizations providing clarity in decisions
Responsibilities and Accountabilities:
- Translate business strategy into product strategy.
- Understanding user needs, knowing the difference between ‘wants’ and ‘needs’ and
converting these into Products. - Own the product roadmap and execute product strategy.
- Collect, manage and maintain traceability of requirements from all stakeholders across product releases.
- Write requirements – typically as user stories and epics.
- Maintain and prioritize the product backlog.
- Track releases.
- Building lean and agile Products, know how to accurately test hypotheses in the
lightest way possible and be comfortable using lean UX techniques. - Driving new features forward in weekly sprints.
- Balancing internal stakeholders’ requests & bugs.
- Monitor, report and improve product performance.
- Participate in scrum meetings, planning, reviews and retrospectives.
- Support the development team with any questions they may have.
II Experience:
- Nature of Experience:
- Experience in Agile development.
- Proven track record bringing innovation to on-demand SaaS software.
- Should be able to work and remain calm even under pressure situations, and should be able to address and resolve any relevant issues.
- Should be able to work with a diverse range of people and communicate with them effectively.
- High levels of confidence, maturity, and competence are required.
- Length of Experience: 4 - 8 years.
- 4+ years in Software or Saas Industry with 4+ years in Product Management.
- Formal Agile Training
- Programming, UI/UX, or QA experience preferred.
- Experience in Legal Industry or Legal Technologies is an added advantage.
III Skill Set & Personality Traits required:
- Good communication skills.
- Strong interpersonal skills.
- Organizational skills and ability to manage deadlines.
Greetings from Codemantra!
We are hiring Associate product manager with 2 to 6 years of experience & below skill sets.
* Create and manage product strategies, roadmaps, project plans and product specifications.
* Collaborate with marketing and engineering on product development during the discovery
phase to assess value, usability and feasibility of product features.
"Own" the product's user experience and feature set and act as the product evangelist to build
awareness within the organization.
* Performing A/B tests and working with UX and Visual Design teams in developing and
optimising the desktop & website user experience.
*Identifying opportunities for revenue growth, with marketing and business teams to understand
requirement of new products/features/services from the users.
*Build product prototypes and mock-ups -Prioritize and create detailed product specifications to
be used in written specifications, business rules, flows and use cases, as well as user-
experience (UE) generated deliverables such as prototypes, wireframes and design and copy
documents.
*Experience designing and building great user experiences on both the web and mobile devices.
* At least 2 years experience as a program or product manager successfully in multiple products.
* Strong understanding of all aspects of the product development lifecycle, including product
strategy development, requirements definition, UE design, engineering, QA and launch.
* Passion for great user experience and design.
* Experience with SaaS product design and delivery is preferred.
* Strong communication skills.
* Being a team player.
Product Analyst (Process Excellence Team, Episource)
Key Responsibilities and Deliverables
- Ensure timely release of features and bugs.
- Talk to development team and ensure all roadblocks are cleared.
- Participate in user acceptance testing and undertaking the functionality testing of new system
- Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement
- Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills
- Prepare requirements and act as a liaison between development team and ops
- Create stories in JIRA and ensure they are discussed with dev team for proper sign offs.
- Prepare monthly, quarterly and six months plan for product roadmap
- Create product roadmaps after discussing with business heads.
- Ideate and define epics for the product and then define product functions.
- Each feature or new product development should result in cost per chart optimization or in helping new business line
- Work on other product lines associated with Salesforce
- Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
- Training about products and its usage to the customer
- Give proper training to end users on the product usage and its functionality
- Prepare product training manuals during roll out.
Skills & Attributes required
- Technical Skills
-
- Statistical Analysis Tools and techniques
- Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR
- Mid/Large Scale transformations and System Implementations Project
- Stakeholder Requirement Analysis
- Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.
- Strong Analytical Skills
- Data Exploration and Analysis
- Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems
- Communication Skills
- Has the ability to communicate effectively to all the stakeholders
- Demonstrated ability to communicate complex technical problems in simple plain stories
- Ability to present information professionally and concisely with supporting data
- Creative Problem Solving and Decision Making
- Needs to be a self-initiator and should be able to work independently on solving complex business problems
- Needs to understand customer pain points and should have the ability to innovate processes
- Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency
About the team and Role
You are passionate about product management, finance and leadership. You consistently display outstanding commitment to delivering quality work and customer delight while being a transformational leader in the organization. You are comfortable working with multiple stakeholders, creating product backlogs, defining requirements from ambiguous needs, putting sprints together and delivering on the requirements. You are able to thrive in a highly collaborative, creative, analytical, and fast-paced environment. You are comfortable acting as a product manager/business analyst/project manager where required.
Primary Responsibilities
- Create and build product roadmap and strategy in collaboration with leadership team.
- Define Product Vision – Create product roadmap, identify the product market fit, areas for investment and potential for innovation in the market.
- Define Product strategy and market fit - break down the product vision and design product strategy to achieve vision.
- Business Requirements - Create and maintain business requirements for the technical teams.
- Execution of Product Planning and Development – Include customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements.
- Document insights and interaction models based on user feedback.
- Conduct usability tests to validate business ideas.
- Work as a product owner as part of our agile teams, run sprints and lead product delivery.
Required Skill
- MBA or Master’s Degree in Finance Or Operations.
- 5+ years of hands-on experience as a Project Manager/Business Analyst/Product Manager.
- Strong experience in project delivery methodologies and business analysis methodologies.
- Possess good knowledge of agile project delivery and has experience working with agile teams.
- Strong experience in defining and documenting business requirements and functional specifications.
- Robust verbal and written communication skills with proven experience engaging and influencing senior executives.
- Ability to see the big picture, effectively evaluate trade-offs and drive consensus across business units and serve as an effective liaison between customers and engineering.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
- High attention to detail, ability to manage multiple, competing priorities simultaneously while delivering results in a fast-paced, dynamic environment
Work Environment Details
- An opportunity to play a formative role in an ambitious financial services marketplace spanning investment banking, debt capital markets, institutional finance, retail lending and asset management
- A journey that will challenge and reward you in a manner few others will
Product Manager - Chennai
Who we are?
Kaleidofin is a financial platform for the masses in India, which provides intuitive solutions tailored to the customer’s goals and provides a payments platform for digitizing payments across financial institutions. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.
In a very short time span, global investors such as Oiko Credit, Omidyar Network and Blume Ventures have supported Kaleidofin’s well thought out business model with $8 million in seed and Series A funding. The company was one of only ten startups chosen for the Google LaunchPad Accelerator program in 2019, was recognized as India's Most Innovative Wealth, Asset and Investment Management Service/Product by the Internet & Mobile Association of India (IAMAI) and was selected to present at United Nations General Assembly Special Task Force Event.
Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone. We have brought together a fantastic team with folks with prior experience at Google, Amazon, Oracle, Microsoft, IFMR, WebMD, that are all working towards this common mission together.
To know more about Kaleidofin, do visit our site https://kaleidofin.com/
Key Responsibilities
- Manage the execution of the entire product lifecycle management from concept through launch and beyond.
- Break down the overall roadmap into specific components for you to own the backlog.
- Grow the products and features for both existing and new products.
- Own responsibility and accountability for the product experience and associated OKR’s.
- Define, implement, and own metrics to monitor and communicate product performance, validate hypothesis, refine content and experience.
- Analyze and educate the business on the market dynamics, trends and our competition.
Requirements/Qualifications
- 3+ years of experience in product management. FinTech market experience a strong plus.
- Experience creating and contributing to a software product roadmap, evangelizing the product vision.
- Experience working directly and cross-functionally with developers, product managers, and other related stakeholders
- Excellent communication, presentation skills and ability to interact with all levels of the organization.
- Strong work ethic. Self-starting personality with the ability to problem solve and develop creative solutions. Works well and stays focused under little supervision.
- Bachelor’s degree or equivalent in work experience.
Detailed Job Description / Essential Duties and Responsibilities:
The role requires deep expertise in delivering modern web application solutions on the Open Source Tech platform, as well as ability to communicate how these solutions drive business value. Detailed responsibilities include -
- Lead Engineering team and ensure customer requirements and needs across the current and future targeted segments are met.
- Work with Product Owner / US counter parts / SME’s to understand the requirements and prioritize development efforts.
- Work in capacity of Scrum Master role and manage development through Agile - Scrum framework. Activities include Sprint planning, Preside Scrum meetings, Sprint Retrospective, Publish reports, etc.
- Responsible for creating User stories, Epics in Project management tool based on the requirements received from various stakeholders including clients.
- Manage all aspects of engineering operations including Product Design, Development, Testing and Deployment.
- Architect the applications / providing recommendations to choose the right technologies for the products to be built.
- Manage Operational efforts for the contracted clients and ensure the SLA’s with required quality are met.
- Manage Product support team and ensure the SLA’s for response and resolutions are provided to client that meets or exceeds the customer’s expectations.
- Build / Guide Developers in building Full-Stack Web applications at Internet scale.
- Code Review and provide feedback to ensure timely delivery with required quality.
- Programming in MEAN stack or similar open source technologies and framework
- Data Modelling using NoSQL and Relational Database management Systems
- UI / UX Design and Implementation
- Web Development with BootStrap, Angular Material, and other libraries
- Develop Data / File parsing programs using Python or other programming languages
- Create methods and algorithms for data analysis and optimization
- Develop curriculum for talent development, Knowledge Sharing, etc.
- Establish and maintain cooperative working relationships with all stakeholders involved.
- Willing, capable and excited to roll up the sleeves to code when needed.
- Having exceptional expertise in one of the following areas –
- Backend / Front end Web Application Framework
- Serverless Architecture
- Micro Services Platforms
- AWS Services
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
