Anarock Technology
https://tech.anarock.com
Jobs at Anarock Technology
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients, while delivering financially favorable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Key job responsibilities
- You will own multiple global products, and help create and drive the overall strategy, vision, and roadmap for each.
- You will have a high degree of ownership over critical features and the overall customer experience.
- You will be customer obsessed and technology savvy, with a deep passion toward improving existing solutions and finding newer opportunities.
- You will take up and deliver on innovative/emerging technology options, and work closely with multiple teams.
- You will contribute to engineering discussions around technology decisions and strategy related to your products.
- You will embrace ambiguity with critical and analytical thinking, obtain buy-in from a diverse set of stakeholders and senior executives, and drive end-to-end product management.
Basic Qualifications
- 5+ years of product management experience.
- Strong written and verbal communication skills, and experience presenting to senior executives and external stakeholders.
- Proven proficiency in Product Design.
- Demonstrated ability to conceptualize, launch and scale new products in a fast-paced entrepreneurial environment.
- Demonstrated success working with a wide set of stakeholders - engineering, design, field operations, Operations, Marketing, Sales etc.
- Strong technical acumen and understanding of emerging technologies
Skills that will help you build a success story with us
- An ability to quickly understand and solve new problems
- Negotiation and conflict management
- Strong interpersonal skills
- Excellent data interpretation
- Stress tolerance
- Context-switching
- Intrinsically motivated
- A tactical and strategic track record for delivering research-driven results
- Ability to motivate and lead a team and manage multiple requirements
- Innovative and people management with an understanding Competitive Analysis.
- Ready to travel, as required
Quick Glances:
- https://www.anarock.com/aboutus">What to look for at Anarock
- https://www.linkedin.com/company/anarock-technology/">Who are we A glimpse of Anarock Tech, know us better
- https://www.anarock.com/news-and-media">Anarock - Media – Visit our media page
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, colour, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ANAROCK is the place for you.
Key job responsibilities
· Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
· Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations
· Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders
- Negotiation and Cost-Benefit Analysis.
- Decision-Making Skills.
- Creation of Reports and Dashboards.
- Databases analyses.
- Understand Taxes and implications.
- Financial modelling.
- Able to write SOPs and execute processes.
- Analyse a business or organization, by documenting its systems and processes, assessing its business model, identifying vulnerabilities, and devising solutions.
Experience: 3+ years experience with a well-reputed firm.
Education: B Com; M.Com, MBA from a reputed college.
Skills that will help you build a success story with us
- Understanding the business objective.
- Analytical and critical thinking.
- Good with Outlook, Teams, Zoom, Excel and PowerPoint.
- Understand the basics of digital and offline marketing.
- Strong communication and interpersonal skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· Stay up-to-date with new testing tools and test strategies
· Assist in defining new tools for use in quality assessment
We believe you are:
1. An innovator with intellectual curiosity and creativity
2. Adaptable, flexible and a professional with integrity
3. A good communicator with excellent verbal and written communication skills
4. Problem solver with detailed analytical and judgmental skills
5. An enthusiastic person in sharing knowledge with team members and
6. A good mentor for juniors in the team
Quick Glances:
· What to look for at Anarock
· Who are we A glimpse of Anarock Tech, know us better
· Anarock - Media – Visit our media page
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About ANAROCK and myHQ
Founded in 2017 by industry veterans, ANAROCK is India's fastest-growing prop-tech company.
ANAROCK is now launching India's largest aggregation platform for Indian real estate brokers and developers to transform how real-estate transactions happen. By providing real-time inventory and accurate information for thousands of properties, - the platforms aim to assist real-estate brokers in the entire transaction journey and helping them increase productivity.
myHQ (by ANAROCK) is India’s largest flexible workspace platform – present across 20 cities. myHQ is changing the way commercial real-estate works by providing on demand / remote workspace solutions to individuals and enterprises.
About the role
We are looking for experienced, enthusiastic product manager to join our product team. You will be leading development of new prop-tech platforms within the ANAROCK Group – Broker Platform and myHQ. Here at ANAROCK, you’ll take on responsibility of building new products ground up as part of new initiatives charter
If you join us, you’ll be an early team member in helping shape:
- Our company culture & product practices
- People that we hire
- The direction & focus of our products
This is an exciting opportunity if you are looking to grow your career and working at a growth stage product company. You will be given complete autonomy and the right team to hit your metrics.
Key Responsibilities
- Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Translate product strategy into product goals, its road-map and delivers goals in line with product strategy
- Creating elaborate mock-ups and wireframes with industry standard prototyping tools
- Defining success metrics and analysing product performance
- Managing the entire product life cycle from strategic planning to day-to-day operations in the product life-cycle.
- Working closely with the Engineering team to deliver on the agreed timelines and removing internal/external hurdles
- Groom and manage a team of product managers and analysts
Desired Skills/ Experience
- 4+ years of experience in product management
- First principle thinking and a strong execution mentality
- Data driven with strong analytical and quantitative skills - ability to use data and metrics to back up assumptions, recommendations.
- Familiarity with iterative development principles and practices - breaking complex problems into small, achievable slices for early and frequent delivery.
- Experience with usability studies and user research.
- Strong collaboration & effective communication skills.
- Comfortable with analytics tools like Firebase, MixPanel, CleverTap, etc. and knowledge of SQL
Nice to have
- Any previous experience with software development
- Built products from scratch or previous experience at working at a start-up
People & Culture
- Freedom to execute, an open culture with passionate and smart co-workers
- Performance oriented team driven by ownership and open to experimentation
Anarock in the news
- https://inc42.com/buzz/real-estate-consultant-anarock-buys-75-stake-in-flexible-workspace-platform-myhq/">Anarock acquires 75% stake in flexible workspace platform myHQ
- https://www.thehindu.com/business/anarock-acquires-tech-platform-apnacomplex/article33612285.ece">Anarock acquires tech platform ApnaComplex
- https://www.livemint.com/companies/news/anarock-to-launch-ai-led-proptech-tool-to-boost-housing-sales-11626763491487.html">Anarock to launch AI-led proptech tool
Key Team Members
- https://in.linkedin.com/in/sunil-mishra-74610915">Sunil Mishra – CSO, Anarock Group
- https://www.linkedin.com/in/utkarshkawatra/">Utkarsh Kawatra – CEO, myHQ
- https://www.linkedin.com/in/vinayak-agrawal-b2003958/">Vinayak Agarawal – CTO, myHQ
Other Perks / Benefits
- Comprehensive term and health insurance for you and your dependents
- Paid maternity / paternity leave to let you spend valuable time with your loved ones
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Docker
Amazon Web Services (AWS)
KubernetesApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Must have-
- Knowledge of Docker
- Knowledge of Terraforms
- Knowledge of AWS
Good to have -
- Kubernetes
- Scripting language: PHP/Go Lang and Python
- Webserver knowledge
- Logging and monitoring experience
- Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.
- Build and maintain highly available production systems.
- Must know how to choose the best tools and technologies which best fits the business needs.
- Develop software to integrate with internal back-end systems.
- Investigate and resolve technical issues.
- Problem-solving attitude.
- Ability to automate test and deploy the code and monitor.
- Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectation.
- Lead and guide the team in identifying and implementing new technologies.
Skills that will help you build a success story with us
- An ability to quickly understand and solve new problems
- Strong interpersonal skills
- Excellent data interpretation
- Context-switching
- Intrinsically motivated
- A tactical and strategic track record for delivering research-driven results
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Kotlin
Java
Android DevelopmentApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Key job responsibilities-
- Work on features with end-to-end ownership of design, development, testing and take it to production.
- Working directly with developers and product managers to conceptualize, build, test, and release products.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Optimizing performance for the apps and keeping up to date on the latest industry trends in the mobile technologies.
Basic Qualifications-
- Minimum of 1+ years of experience in Android Development
- Strong experience in Kotlin.
- Strong knowledge of computer science, algorithms, data structures and design patterns.
- Hands-on experience with Android’s debugging, unit testing, app security, and performance optimization tools.
- Experience with third-party libraries and APIs
- Solid understanding of the full mobile development life cycle.
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
NodeJS (Node.js)
Angular (2+)
React.js
Redis
MongoDBAbout myHQ by ANAROCK
myHQ by ANAROCK is a mission-driven company dedicated to helping create a world where anyone can make magic with their work. It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving..
Founded in 2016 by IIT Delhi graduates Utkarsh Kawatra & Vinayak Agarawal, myHQ is India’s largest flexible workspace solutions platform. Present across 10 cities, enabling tens of thousands of people to make magic every day. We are changing the way commercial real-estate works by providing everyone with the freedom and flexibility to work anywhere and any way they like.
About the role
myHQ is looking for experienced, enthusiastic software engineers to join our core engineering team. You’ll be part of the core engineering team working across our range of products, while also brainstorming on designing new solutions. Here at myHQ, you will take up the responsibility of building out frontend architecture which is efficient with abstracted, reusable front-end pieces and systems.
If you join us, you’ll be an early team member in helping shape:
- Our company culture & engineering practices
- People that we hire
- The direction & focus of our products
This is an exciting opportunity if you are looking to grow your career and work at a growth stage product company.
Key Responsibilities
- Own end-to-end development of high-performance applications.
- Understand the requirements, design the architecture and deliver clean, testable, well designed and scalable code
- Collaborate with the entire team on feature requirements and prioritization
Desired Skills/ Experience
- Proficient in problem-solving, data structures and algorithms
- Working knowledge of common frontend design patterns
- Strong background in modern front-end web technologies with previous experience in at least one JavaScript framework (Angular, React, Vue or similar)
- Ability to write modular and reusable code
Nice to have
- Experience with SEO and PWA
- Previous experience at working at a start-up
- A history of working on side/hobby projects and contributing to open source projects
People & Culture
- Freedom to execute, an open culture with passionate and smart co-workers
- Performance oriented team driven by ownership and open to experimentation
- Know more https://myhq.in/about-us">about myHQ
myHQ in the news
- https://inc42.com/buzz/india-quotient-leads-1-5-mn-pre-series-a-funding-for-myhq/">IndiaQuotient leads pre-series A funding for myHQ
- https://inc42.com/buzz/real-estate-consultant-anarock-buys-75-stake-in-flexible-workspace-platform-myhq/">Anarock acquires 75% stake in flexible workspace platform myHQ
- https://www.livemint.com/Companies/VoUNNpahsZtge0OMuLkE0M/Apps-that-let-you-book-coworking-spaces.html">App that lets you book coworking spaces on demand
- https://yourstory.com/2017/01/myhq/amp">Starbucks meets coworking space
Key Team Members
- https://www.linkedin.com/in/utkarshkawatra/">Utkarsh Kawatra – Co-founder & CEO
- https://www.linkedin.com/in/vinayak-agrawal-b2003958/">Vinayak Agarawal – Co-founder & CTO
- https://www.linkedin.com/in/judhajit-bal-b9813296/">Judhajit Bal – Head of Growth & Marketing
Other Perks / Benefits
- Comprehensive term and health insurance for you and your dependents
- Paid maternity / paternity leave to let you spend valuable time with your loved ones
Frequently Asked Questions
What’s the interview process like?
The interview process consists of 2-4 rounds of technical discussion of 60 mins each and a 30 min cultural fitment discussion. The technical discussion rounds cover past projects, programming basics, DS / Algo and system design. This is followed by a 30 min cultural fitment round.
What’s the technical stack that you’re working on?
Our tech stack is built on NodeJS, Angular, React, Redis and MongoDB. We are tech stack agnostic when it comes to hiring.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Swift
Objective C
iOS App DevelopmentApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
The primary responsibility of this role is to design, develop, and maintain applications individually as well as work in a group. Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines and develop process improvements to improve system quality and efficiency.
Responsibilities:
- Should design, develop, and maintain applications individually as well as work in a group.
- Should maintain quality and security of the assigned development tasks applying the best design and development guidelines as defined in the project.
- Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines.
- Must adhere to agile methodologies and the project management followed in the project
- Assist in technical and project risk management and participate in mitigation activities.
- Interact with the team for the day to day development tasks and hurdles.
Must Have:
- Expertise in Objective-C programming language.
- Experience in Swift programming.
- Expertise in Cocoa Touch frameworks.
- Expertise in developing iOS applications.
- Very good experience in designing applications with best suited Design patterns.
- Should have a strong knowledge and experience in using SOLID principles.
- Good knowledge in socket programming, device communication.
- Good knowledge in debugging and optimization tools like Instruments.
- Good knowledge in Push Notifications.
- Good knowledge in generating ipa using different provisioning profiles
- Knowledge in pushing apps to AppStore.
- Knowledge in writing unit test cases.
- Good knowledge in iOS human interface guidelines and coding standards.
- Should have a very good experience in technically mentoring the team and assisting the team when required.
- Very Strong communication Skills and interpersonal skills
- Experience in working in projects run as per Agile Methodology.
- Must have very good analytical abilities and problem solving capabilities.
- 1 year of software development experience
Good to have:
- Good knowledge in Bluetooth programming.
- Good to have knowledge in Audio domain and related frameworks.
- Good to have knowledge in Database tools like Coredata Desired Tools Experiences
- Xcode IDE, Instruments.
- Experience in using client apps for version controlling systems like bitbucket.
- Experience in using UX/UI tools like Figma.
- Experience in Version controlling System (SVN, Github).
- Experience in Bug Tracking System (JIRA, QC etc..)
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About myHQ by ANAROCK
myHQ by ANAROCK is a mission-driven company dedicated to helping create a world where anyone can make magic with their work. It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving.
Founded in 2016 by IIT Delhi graduates Utkarsh Kawatra & Vinayak Agarawal, myHQ is India’s largest flexible workspace solutions platform. Present across 10 cities, enabling tens of thousands of people to make magic everyday. We are changing the way commercial real-estate works by providing everyone with the freedom and flexibility to work any-where and any-way they like.
About the role
myHQ is looking for experienced, enthusiastic product designers to join our core product team. You will be working closely with marketing, user-research and engineering teams to architect, build & design systems that deliver an intuitive user experience.
If you join us, you’ll be an early member and help shape:
-
Our company culture & product practices
-
Building the product and design team at myHQ
-
The direction & focus of our products
This is an exciting opportunity if you are looking to grow your career and working at a growth stage product company
Key Responsibilities
-
Execute on the product you design from start to finish.
- Present and communicate your designs to the team and the greater organisation to build consensus around your concepts.
- Create wire-frames, beautiful mock-ups, rapid prototypes, and help implement your designs to pixel perfection.
- Test, learn and iterate on everything you do.
- Work closely with the Engineering, Product, and Marketing team.
- Ability to produce functional prototypes.
-
Great understanding and empathy towards users.
- Humour, humility, and curiosity
- 2+ years of professional experience.
- Expertise at using tools like Sketch, Invision, Figma
Nice to have
-
Previous experience at working at a start-up
-
Exposure to designing cross-device experiences (desktop, mobile web and mobile apps).
-
A history of working on side/hobby projects
People & Culture
-
You’ll have the freedom to execute, work in an open culture with passionate co-workers
-
You’ll get to work with a performance oriented team driven by ownership and open to experimentation
Other Perks / Benefits
-
Comprehensive term and health insurance for you and your dependents
-
Paid maternity / paternity leave to let you spend valuable time with your loved ones
Frequently Asked Questions
What’s the interview process like?
The interview process consists of 2-3 technical rounds discussing your (i) portfolio and previous work (ii) design process, user understanding and (iii) product / design critique. Sometimes there may be an optional short design assignment involved. This is followed by a 30 min cultural fitment round. In the interview we try to understand your skills in visual design skills, UX design and product thinking.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Python
JavascriptReact.jsApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.
Key job responsibilities
- Troubleshoot Issues
- When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
- Contribute to Product Development
- Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
- Assist Users
- This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
- Prepare Technical Documentation
- Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
- Suggest Improvements
- Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency
Basic Skills & Qualifications
- 1-5 years of relevant experience.
- Should be familiar with Database tools (such as excel or MySQL)
- Should be familiar with Industry-specific tools (such as programming languages)
- Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)
Skills that will help you build a success story with us
- Problem Solving skills.
- Technical expertise
- Customer Service
- Attention to detail
- Multitasking
Locations: Bangalore
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
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