DYD

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

• Knowledge & Experience of Car Service & Service parts Operations
• Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
• Product & General Automotive Business Knowledge
• Customer Handling Skills

Goals

• Ensure Customer Satisfaction
• Ensure High-Quality Standards
• Increase Market Share
• Ensure Customer Service Department Profitability
• Monitor Expense Control
• Maintain Employee Retention & Satisfaction and ensure training is done
• Meet Dealers Performance & Profit Guidelines
• Meet Manufacturers Performance & Operational Guideline
• New customer acquisition and retention.
• Ensure profitability through identifying new revenue sources and business development.
• Coordination between-group branches to ensure uniform practices and SOP
• Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

• Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
• Generate Stable Profitability for Business
• The setting of Service & Service parts Performance Targets
• Monitor Customer Satisfaction Reports & Trends
• Share Customer Satisfaction Information with Service & Service parts Personnel
• Establish Yearly Targets & Competitive Compensation Plan
• Set Marketing Strategies to Target New Business
• Tracking Competitors Activities
• Development of Innovative Offers for Customer
• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
• Provide Monthly Performance Results to the Dealer Principal
• Maintain Service & Service parts Coordination through regular meetings
• Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
• Establish Performance & Customer Satisfaction based Incentive Scheme
• Monitor Service Shop Environmental & Safety Issues
• Ensure Facility Standards are maintained
• Monitor training function to ensure trained manpower availability
• Guide & monitor group parts function to ensure min inventory with target SR.

DYD is a new business initiative and we are on the lookout for a passionate and energetic Operations Manager for our Ecommerce platform. This platform is for those candidates who have an innovative edge to their thinking gear and who believe they have the caliber to roll up their sleeves and push it from zero to one making every customer visit on the platform an experiential one.

• Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc.
• Assist to develop and implement demand generation plans to grow site revenue.
• Liaise with Designer Team on artwork requirements and monitor deadlines for completion
• Responsible for stock inventory accuracy and to address any discrepancy.
• Assist Customer Relations department on product knowledge.
• Logistic coordination when required.
• Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations.
• Involved in product listing, updating pricing & promotion on company’s website.
• Monitor Orders from initiation to completion and raise flags whenever required
• Monitor Service vehicles route plan and report deviations.
• Generate analysis and sales reports on regular basis.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Head on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.

• Minimum 5 years of experience within an ecommerce operations managerial role, automobile industry experience is an added advantage
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication, Excel and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously and efficient co-ordination with the other suppliers and vendors
• Experience working on Google and web analytics
• Support evaluating and executing SEO strategies
• Ability to forecast and determine productivity requirements to produce during the day to meet the overall building objectives
• Ability to develop systems, processes and infrastructure related to logistics.
• Implemented lean processes and innovative technology solutions to improve automation and productivity
• Ability to analyze various business scenarios and recommending prompt actions for exponentially expanding business