Product Manager

·      JavaScript, Typescript

·      Any UI Framework (web components) - primarily React.js

·      Rxjs

·      State Management frameworks - redux

·      Design Patterns

·      Jest / WTR for testing

·      Playwright, cypress - functional tests (good to have)

Job Title: Business Development Executive

Location: 7th Floor, APMC Krushi Bazaar, 704, Ring Rd, beside North Extension, Sahara Darwaja, Vijay Nagar, Begampura, Surat, Gujarat 395003

Working Hours: 10:00 AM to 7:00 PM

Experience: 2-4 Years in the IT Industry

Key Responsibilities:

• Generate and pursue leads to expand the client base.
• Build and maintain strong client relationships.
• Understand client needs and propose IT solutions.
• Negotiate and close contracts effectively.
• Collaborate with internal teams for seamless project delivery.
• Track sales performance and prepare regular reports.

Qualifications:

• Bachelor’s degree in Business, IT, or a related field.
• 2-4 years of relevant experience in IT sales or business development.
• Strong communication, negotiation, and interpersonal skills.
• Basic knowledge of IT services and software solutions.

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Zethic Technologies is one of the leading creative tech studio based in Bangalore. Zethic’s team members have years of experience in software development. Zethic specializes in Custom software development, Mobile Applications development, chatbot development, web application development, UI/UX designing, and consulting.

Your Responsibilities:

1. Coordinating with the software development team in addressing technical doubts
2. Reviewing ongoing operations and rectifying any issues
3. Work closely with the developers to determine and implement appropriate design and code changes, and make relevant recommendations to the team
4. Very good leadership skills with the ability to lead multiple development teams
5. Ability to learn new technologies rapidly and share knowledge with other team members.
6. Provide technical leadership to programmers working on the development project team.
7. Must have knowledge of stages in SDLC
8. Should be informed on designing the overall architecture of the web application. Should have experience working with graphic designers and converting designs to visual elements.
9. Highly experienced with back-end programming languages (PHP, Python, JavaScript). Proficient experience using advanced JavaScript libraries and frameworks such as ReactJS.
10. Development experience for both mobile and desktop. Knowledge of code versioning tools (GIT)
11. Mentors junior web developers on technical issues and modern web development best practices and solutions
12. Developing reusable code for continued use

Why join us?

We’re multiplying and the sky’s the limit
Work with a talented team you’ll learn a lot from them
We care about delivering value to our excellent customers
We are flexible in our opinions and always open to new ideas
We know it takes people with different ideas, strengths, backgrounds, cultures, beliefs, and interests to make our Company succeed.
We celebrate and respect all our employees equally.

Zethic ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex, gender identity, age, disability, national origin, marital status, genetic information, veteran status, or any other characteristic protected by law.

Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework

Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.

Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX

• Expertise on XML, HTML, JavaScript, AJAX
• Proficient in handling and writing complex PL/SQL queries and Stored procedures
• preferable work experience on JBOSS as an application server or any other J2EE application server
• Should have sound knowledge in product customization, implementation, and maintenance aspects
• Foresighted & good judgment in problem-solving.
• Capable of paying attention to detail.
• Good analytical and logical thinking.
• Prioritizing and organizing
• Team Player with a positive attitude.
• Process knowledge/Technical expertise
• Good Written and Verbal communication Skills

1. Understand customer environment – Install Products, configure in customer Network and Troubleshoot problems faced during demonstration, Good understanding on network configuration, troubleshooting, Install devices in Customer environment & Diagnose issues in Windows & Linux O/S.
2. Understand the new requirements (Projects) and implement suitable solution by making suitable modifications in product hardware, software, driver and Firmware by coordinating with Business, Customization team members.
3. Conduct Training to partners and regional sales members regularly on current and new products and solutions.
4. To operate from Bangalore; Travel KA, AP-TS, TN & KL on regular basis and Support Regional Sales Members & Partners on Epson Products and Solutions.
5. Drive business as a product specialist by enabling the sales team
6. The candidate should have mid-level experience in IT solution designing, especially in networking with familiarity to security domain.
7. Good understanding of customer requirements and understanding of technical qualifications, solutions, compliances etc.
8. Willingness to continuously learn technology.
9. Work for meeting deadlines

• Ensure that all activities are carried out in a timely and cost-effective manner.
• Application management procedures, systems, and best practices.
• Materials are purchased, inventory is planned, and warehouse efficiency is monitored.
• Assist the organization's processes in remaining lawful.
• Develop strategic and operational goals.
• Examine financial information and apply it to boost profits.
• Budgets and predictions must be managed.
• Perform quality checks and keep track of production KPIs.
• Train and oversee employees 
• Look for methods to improve customer service quality.