
Experience required:
3-5 years experience in the website domain (preferably) | Worked on at least 1 e-commerce website
Responsibilities:
- Oversee responsibilities and timely execution of Web Executive
- Collaborate with SEO Team to implement strategies
- Liaise with Design and Development teams for tasks and projects
- Be proactive in pitching improvements to the websites
- Plan, implement, manage, monitor, and upgrade the client's website
- Respond to and troubleshoot all website issues
- Identify and respond to all website security breaches
- Ensure that the website is protected by enabling the appropriate security measures
- Conduct content audits to eliminate redundant and/or duplicate information
- Plan communication aligned with the brand’s strategy
- Ensure website quality and efficiency by conducting regular test plans
- Plan to improve the User Experience of the website regularly
- Collaborate with teams and management to ensure that the website aligns with brand strategy
- Prepare and present strategies to grow website metrics that are important to the brand
- Keep up-to-date with industry best practices and monitor competitor websites
- Plan, strategise and track promotional campaigns
- Analyse, Strategise, plan and prepare monthly website performance and present to internal and external stakeholders
- Maintain tracker of all updates on the website
- Ensure Client satisfaction & smooth communication
- All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
KPIs:
- At least 2 blog/video case studies highlighting business impact through website strategies implemented (Maximum 1 per brand)
- Atleast 4 instagram and linkedin carousel features for Schbang page highlighting small wins through strategy implemented (Maximum 2 per brand)
- Participate in at least 2 external website awards
Skills required:
- Strong attention to design detail
- Understanding user behaviour and building user journey
- Analytical mind and problem-solving attitude.
- Fantastic time management skills
- Ability to manage and work with teams
- Good clear communication
- At least 2 years of experience using any 2 CMSes
- Experience using at least 1 ecommerce platform (eg: Shopify, Magento)
- Google Analytics Power User
- Understand and read API Documentations
- Ability to adapt to new tools and softwares
- Resolve team conflict
- Good understanding of SEO
- Ability to troubleshoot website issues in a fast-paced environment
- Presentation skills
- Preparing Pitch decks
Tools to master:
- Google Analytics
- Hotjar
- Microsoft Clarity
- CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
- Shopify Analytics
- Google Search Console
- Google Tag Manager
- Google Docs, Slides, Sheets | Excel, Word, Powerpoint
- Photoshop & Illustrator basic
- Figma basic

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upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow.
• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning \
Role Summary
This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value. You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.
You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.
You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.
Roles & Responsibilities
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We Innvoage Technology Private Limited, incorporated in the year 2021, with a dream to revolutionise the Fintech industry by our innovative solutions in the field of online transactions. Our Vision is to “Be the most trusted and innovative service provider in the payment industry, with smoothest and most convenient to use interface and to offer unparalleled solutions to our valued customers in all our markets.”
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