Experience required:
3-5 years experience in the website domain (preferably) | Worked on at least 1 e-commerce website
Responsibilities:
- Oversee responsibilities and timely execution of Web Executive
- Collaborate with SEO Team to implement strategies
- Liaise with Design and Development teams for tasks and projects
- Be proactive in pitching improvements to the websites
- Plan, implement, manage, monitor, and upgrade the client's website
- Respond to and troubleshoot all website issues
- Identify and respond to all website security breaches
- Ensure that the website is protected by enabling the appropriate security measures
- Conduct content audits to eliminate redundant and/or duplicate information
- Plan communication aligned with the brand’s strategy
- Ensure website quality and efficiency by conducting regular test plans
- Plan to improve the User Experience of the website regularly
- Collaborate with teams and management to ensure that the website aligns with brand strategy
- Prepare and present strategies to grow website metrics that are important to the brand
- Keep up-to-date with industry best practices and monitor competitor websites
- Plan, strategise and track promotional campaigns
- Analyse, Strategise, plan and prepare monthly website performance and present to internal and external stakeholders
- Maintain tracker of all updates on the website
- Ensure Client satisfaction & smooth communication
- All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
KPIs:
- At least 2 blog/video case studies highlighting business impact through website strategies implemented (Maximum 1 per brand)
- Atleast 4 instagram and linkedin carousel features for Schbang page highlighting small wins through strategy implemented (Maximum 2 per brand)
- Participate in at least 2 external website awards
Skills required:
- Strong attention to design detail
- Understanding user behaviour and building user journey
- Analytical mind and problem-solving attitude.
- Fantastic time management skills
- Ability to manage and work with teams
- Good clear communication
- At least 2 years of experience using any 2 CMSes
- Experience using at least 1 ecommerce platform (eg: Shopify, Magento)
- Google Analytics Power User
- Understand and read API Documentations
- Ability to adapt to new tools and softwares
- Resolve team conflict
- Good understanding of SEO
- Ability to troubleshoot website issues in a fast-paced environment
- Presentation skills
- Preparing Pitch decks
Tools to master:
- Google Analytics
- Hotjar
- Microsoft Clarity
- CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
- Shopify Analytics
- Google Search Console
- Google Tag Manager
- Google Docs, Slides, Sheets | Excel, Word, Powerpoint
- Photoshop & Illustrator basic
- Figma basic
Shubham Vishwakarma
Full Stack Developer - Averlon
About Schbang Digital Solutions
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Please go through the FAQs to get all answers related to the given Customer Care Executive job
• What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
• How many working days are there for this Customer Care Executive job?
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• Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., The Everything Store.
• Is it a work from home job?
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• How many openings are there for this Customer Care Executive role?
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• Who can apply for this job?
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Follow CutshortShubham Vishwakarma
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