Product Manager

Job Description:

We are seeking a Helpdesk Executive with excellent written and communication skills to provide exceptional support to our users. The ideal candidate will be a quick learner, capable of troubleshooting and resolving issues efficiently, while maintaining a positive attitude.

Responsibilities:

• Respond to customer inquiries and technical issues via phone, email, or chat.
• Provide timely and accurate solutions to resolve user problems.
• Document all interactions and issues in the helpdesk system.
• Collaborate with internal teams to escalate complex issues.
• Maintain high levels of customer satisfaction through clear communication.

Requirements:

• Strong written and verbal communication skills.
• Ability to learn quickly and adapt to new technologies.
• Excellent problem-solving and multitasking abilities.
• Previous experience in a helpdesk or customer support role is a plus.

Join our team and help provide seamless technical support to our valued users!

What you need to have:

Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation

Must be dynamic and sales-target oriented

Must have good business analytical skills for client project requirements understanding,

Should have a knowledge/experience in bidding and proposal posting

Should have knowledge/experience in Social Media Marketing

Should be excellent at communication skills (written and verbal),

Should have a Positive attitude

Should be able to make reports and presentations.

Should be interested in writing blogs/forum

Manage the development team of the company for its Online Education Tech and Educational Universities Technology Infrastructure solutions.

Lead, nurture and motivate the team for timely and quality deliveries.

Stack:

Technology stack

· J2EE (Jave Enterprise)

· Preferably Struts2, or Java Spring Boot.

· Hibernate or any other ORM.

· Apache Tomcat server.

PostgreSQL/MySQL

Requirement :- Java Tech Lead (with knowledge of Angular)

• 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
• 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
• 5+ years of experience in REST, Micro service Development
• Knowledge of Design Patterns (Good to Have).
• Proven Experience in building complex web systems that have been successfully delivered to customers
• Experience in writing SQL-queries and knowledge of PL/SQL
• Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
• Exposure/Experience in working/setting up CI and CD environments (DevOps).
• Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;

Responsibilities:

• Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.
• Define and manage resource plan together with the Project Manager aligning to the project schedule.
• Plan and drive the project's technical execution to achieve the committed scope and timeline.
• Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.
• Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.
• Assist in estimation of efforts and timescales for tasks delegated to the team.
• Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.
• Hands-on participate in development and bugs fixing.
• Commit to continuous improvement and refinement of delivery.
• Strong technical knowledge and skills, consistently provide technical guidance and develop team members.
• Responsible for forward resource management, team building and staff career growth.

Requirements:

• Degree in Computer Sciences / Software Engineering / Information Technology.
• At least 5 years of working experience in Java EE development (preferably in the financial industry).
• Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.
• Understand design documentation standards such as Unified Modelling Language.
• Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.
• Exposure in Java MVC frameworks such as Spring Boot.

Role : Full-time 

Remote / work from home 

Interested, kindly respond with the following : 

Total relevant years of experience : :

CTC:

ECTC : 

Notice Period:

Desired Candidate Profile

• Degree in Ayurveda
• Interest for and experience in creative copywriting
• Good organizational, self and time-management skills
• Ability to multi-task and follow deadlines
• Willingness to learn skills outside of comfort zone
• Willingness to grow in a fast-paced environment
• Not afraid of challenges and hard work
• Reliable team player with a sense of ownership
• Attention to detail
• Ability to take initiative    

Job description

Roles and Responsibilities

• Plan, Participate, monitor, follow-up sales & marketing activities as per sales strategy for the allocated customers / location and end customers/ user
• Support and monitor the performance of the team in order to achieve their monthly & annual sales target.
• Experience to manage a team of at least 10-15 members.
• Conduct meetings regularly to ensure open communication and devise an action plan to address issues/concerns raised by the team.
• Undertaking regular one-to-one meetings, team meetings at various levels, training and counselling /coaching sessions for all direct reports.
• Responsible for Lead Generation and completion of team target.
• Demonstrate accountability and ethical behaviour at all times.
• Who has a Knowledge on Cloud Computing will be an Add on Advantage.

Required Candidate Profile

• Extremely organized, highly motivated & target oriented.
• Preferably from BPO/KPO background
• Excellent verbal/written communication and presentation skills.
• Accomplishes organization goals by accepting ownership.
• Willingness to work in night shift.
• Ready to join immediately.