Director - Product Strategy (Global Media Agency)

• Good experience on Power BI Visualizations, DAX queries in Power BI
• Experience in implementing Row Level Security
• Can understand data models, can implement simple-medium data models
• Quick learner to pick up the Application data design and processe

• Expert in SQL, Analyze current ETL/SSIS process
• Hands on experience in data modeling  
• Quick learner to pick up the Application data design and processes
• Data warehouse development and work with SSIS & SSAS (Good to have)

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Field Deployment Engineer (Customer Integrations)

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Why this role exists

Most enterprise AI deployments fail not because the tech doesn’t work—but because they never go live fast enough.

We are solving that.

This role exists to ensure that every signed deal becomes a live, production-grade deployment in weeks—not months.

What you’ll do

This is not a support or integration role.

You will operate like a Forward Deployed Engineer — owning delivery end-to-end.

1. Own deployments from SOW → go-live

• Deploy integrations across insurers like HDFC Life, SBI Life, ICICI Prudential Life Insurance
• Deliver first successful interaction within 15 days of SOW signature
• Work directly in live enterprise environments (not sandbox demos)

2. Reduce time-to-value aggressively

• Take deployment timelines from 90 days → 30 days within 6 months
• Identify bottlenecks across:
• APIs
• Data availability
• Customer dependencies
• Internal workflows
• Fix systems — don’t escalate problems

3. Build the integration playbook

• Standardize deployments across:
• Policy admin systems (LifeAsia, Ingenium)
• CRM platforms like Salesforce
• Telephony systems like Exotel
• Create reusable templates, connectors, and workflows
• Ensure every deployment becomes faster than the last

4. Work on real enterprise systems

• Active accounts include:
• Chola, Generali, TVS Finance, Home Credit, Brigade, DLF, Jaro, Delhivery
• Handle:
• Incomplete APIs
• Legacy systems
• Integration edge cases
• Own resolution end-to-end

5. Translate business → production systems

• Understand use cases like:
• Renewals / persistency
• Claims servicing
• Sales and onboarding workflows
• Convert requirements into:
• Working integrations
• Live agent workflows
• Production-ready systems

What success looks like

• Deployments go live in ≤ 15 days
• Time-to-first-interaction becomes predictable and repeatable
• Integration effort reduces with each new customer
• Customers see real value in weeks, not quarters

Who you are

• You have 2-5 years of experience building or integrating systems
• Comfortable working with APIs, CRMs, and backend systems
• You don’t wait for perfect specs — you figure things out and ship
• You think in systems and outcomes, not tickets
• You are comfortable being customer-facing and accountable

What will make you stand out

• Experience with enterprise systems (insurance / fintech / CRM)
• Built integrations across multiple systems
• Reduced deployment timelines in previous roles
• Can debug across layers: API → infra → workflow → user experience

Why join

• You will work on real enterprise deployments from Day 1
• Your work directly impacts revenue realization and go-live success
• You will help build the deployment engine of an AI company

Job Title: Full Stack Developer

Job Description:

We are looking for a skilled Full Stack Developer with hands-on experience in building scalable web applications using .NET Core and ReactJS. The ideal candidate will have a strong understanding of backend development, cloud services, and modern frontend technologies.

Key Skills:

• .NET Core, C#
• SQL Server
• React JS
• Azure (Functions, Services)
• Entity Framework
• Microservices Architecture

Responsibilities:

• Design, develop, and maintain full-stack applications
• Build scalable microservices using .NET Core
• Implement and consume Azure Functions and Services
• Develop efficient database queries with SQL Server
• Integrate front-end components using ReactJS
• Collaborate with cross-functional teams to deliver high-quality solutions

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

We are seeking a creative and detail-oriented Graphic Designer to join our digital marketing team. The ideal candidate will have a passion for design, a strong understanding of branding, and a talent for creating visually compelling digital content that engages and converts audiences. You will work closely with our marketing, content, and social media teams to create graphics for web, social media, ads, emails, and other digital platforms.Someone who has the ability to understand what a brand requires and has good skills in video editing too.

• Turning your hand to any channel, any audience
• Staying updated on appropriate style guidelines and brand voice and tonality for consistency
• Prioritizing and delivering urgent projects within quick turnaround times
• Selling work, creating powerful fun, quirky copies that clearly explain themselves
• Working closely and collaboratively with Designers, Social team and Marketing team
• Working to strict deadlines without compromising on work quality

Desired Candidate Profile

• 2-3 years experience in advertising/social media agency is a must
• Ability to work alone, and be happy to team up with different creatives, as well as speak out and add value during larger brainstorms for fast-turnaround briefs    

About Briq

With locations in California, Canada and India, Briq is altering the landscape for construction decision making. We are harnessing the power of data to build the industry's first construction data cloud. Leaders in automation, machine learning, and artificial intelligence, Briq is helping construction companies minimize risk and maximize success.

Briq is a financial automation platform that is changing the way construction companies run their business.

Know More About Us

https://angel.co/recruit/jobs/2225999">https://br.iq/about/us

https://angel.co/recruit/jobs/2225999">https://techcrunch.com/2019/02/22/briq-the-next-building-block-in-techs-reconstruction-of-the-construction-business-raises-3-million/

Tech Stack

Must Have

Python 3.6 or later, Flask or Django, Microservices, SQL / NoSQL , REST APIs , Redis , Docker, Design Patterns, Unit Testing, HTML/ CSS / Javascript, VueJs or ReactJs, Git, Low Level System Design

Nice To Have

Cloud (AWS/ GCP / Azure), Software Best Practices, Data Structures, Algorithms, System Design, Gitlab, Database Design, ELK Stack, Messaging technologies like RabbitMQ, Apache Kafka etc.

Responsibilities

Develop applications and features Identify and resolve roadblocks ahead of time
Be an independent contributor with high throughput
Align with product and project managers and ensure proper handoff of requirements
Develop, test, debug, support, and enhance software as per product specifications
Maintain strong coding, compliance, and security standards
Evaluate and provide technical solutions to solve a variety of complex and interdependent processes.
Drive complete ownership over every technical aspect of the features As part of the team, ensure members adhere to our code quality and testing standards.

Your Qualifications

Working experience in VueJs or ReactJs 3-7 years
Working experience in Python 3-7 years
Demonstrated end-to-end ownership for development of least one cloud-based product -
Experience in building microservices / platforms is desirable
Exceptional communication and interpersonal skills - including work estimation, facilitation, and consensus building skills Mentoring / coaching Junior Engineers.
Willingness to learn new technologies is a must
Proven ability to project and meet estimated deadlines
Self-motivated, fast learner with attention to detail and quality
Excellent diagnostic, troubleshooting, and communication skills

Benefits

Modern tech stack for curious minds - Cloud, Kubernetes, Microservices Extensive individual responsibility and support to grow professionally Market competitive pay Best in industry wellness benefits - medical insurance, leaves, work-life balance Flexible work hours Remote work Transparent culture and process with open access to management

• Key responsibility is to design & develop a data pipeline for real-time data integration, processing, executing of the model (if required), and exposing output via MQ / API / No-SQL DB for consumption
• Provide technical expertise to design efficient data ingestion solutions to store & process unstructured data, such as Documents, audio, images, weblogs, etc
• Developing API services to provide data as a service
• Prototyping Solutions for complex data processing problems using AWS cloud-native solutions
• Implementing automated Audit & Quality assurance Checks in Data Pipeline
• Document & maintain data lineage from various sources to enable data governance
• Coordination with BIU, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc

Skills

• Programming experience using Python & SQL
• Extensive working experience in Data Engineering projects, using AWS Kinesys,  AWS S3, DynamoDB, EMR, Lambda, Athena, etc for event processing
• Experience & expertise in implementing complex data pipeline
• Strong Familiarity with AWS Toolset for Storage & Processing. Able to recommend the right tools/solutions available to address specific data processing problems
• Hands-on experience in Unstructured (Audio, Image, Documents, Weblogs, etc) Data processing.
• Good analytical skills with the ability to synthesize data to design and deliver meaningful information
• Know-how on any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc) will be an advantage.
• Ability to understand business functionality, processes, and flows
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently

Functional knowledge

• Real-time Event Processing
• Data Governance & Quality assurance
• Containerized deployment
• Linux
• Unstructured Data Processing
• AWS Toolsets for Storage & Processing
• Data Security