Product Manager

Job Title : Frontend Developer (React + Three.js)

Location : Noida

Experience : 2+ Years

Job Description :

We are looking for a Frontend Developer with strong skills in React.js and Three.js to build interactive, high-performance 3D web applications. The role involves creating smooth 3D experiences, optimizing performance, and collaborating with cross-functional teams.

Key Responsibilities :

• Develop responsive and dynamic UIs with React.js/Next.js.
• Implement and optimize 3D visualizations using Three.js/WebGL.
• Manage 3D assets (GLTF/GLB, textures, compression).
• Ensure performance optimization, cross-browser compatibility, and scalability.
• Collaborate with designers and backend teams to deliver seamless experiences.

Required Skills :

• JavaScript/TypeScript, React.js/Next.js
• Three.js / WebGL for 3D rendering & interactions
• State management (Redux, Zustand, Context API)
• 3D asset pipeline (GLTF/GLB, textures, compression tools)
• Performance optimization (profiling, draw calls, FPS tuning)
• API integration (REST/GraphQL)
• Version control (Git)

Your Craft:

● JavaScript/TypeScript & NodeJS flows through your fingers like a native language

● Next.js is your framework of choice for building full-stack magic

● Rust makes your heart sing when performance is non-negotiable

● Golang/Python feel like comfortable old friends (nice to have)

● MySQL/Postgres/Redis are tools you wield with intention

● AWS ecosystem is your playground, not your puzzle

● LLM/AI integration is something you've actually shipped, not just read about

• Experience in API development using Java will be a plus.

• Excellent knowledge and experience in writing testable, scalable, flexible, robust and efficient web applications using JavaEE 6/7 technologies, specifically, Spring core, Spring Boot Spring Data, spring batch and JPA
• Experience in successfully deploying Java-based applications in production and understanding load-balancing, authentication, and fault tolerance through Tom Cat.
• Experience in database modeling (MySQL/NoSQL databases such as Mongo DB)

• Knowledge of integrating with Ant, Maven, GIT and Shell scripting.
• Strong backend experience to develop Data Layer using at least one of the ORM frameworks like Hibernate, JPA etc.
• Strong RDBMS Skills and SQL skills. Experience in MySQL, Teradata and warehousing databases.

• Experience in Analytics frameworks and visualization products.

• Excellent knowledge and experience of Maven, Continuous Integration, and Continuous Delivery with Jenkins.
  • Experience with JavaScript frameworks, especially Angular is a definite plus.

Java 8, J2EE , Spring Boot, Microservices, Apache Spark, DevOps, Advanced SQL, preferably with

expertise in Data engineering/Data analytics,

ELK(Elastic Search, Logstash , Kibana) stack, Teradata, any No SQL database, Hands on experience in

maintaining products on Cloud Technologies like PCF, Azure, Docker, Kubernetes, etc, NodeJS,

Angular 2x, GitLab with CI/CD, Hands on experience in Unix server, Shell scripting, Large data

processing, Performance tuning, Experience in working in various Test Automation frameworks like

Selenium, Test NG, Python, Cucumber, Karma, Karate/ Jasmine, etc

Experience in using Eclipse, Spring tool suite, Project building tools - Maven, Gradle, etc, JIRA for ALM.

• experience in algorithm development with a focus on signal processing, pattern recognition, machine learning, classification, data mining, and other areas of machine intelligence.
• Ability to analyse data streams from multiple sensors and develop algorithms to extract accurate and meaningful sport metrics.
• Should have a deeper understanding of IMU sensors and Biosensors like HRM, ECG
• A good understanding on Power and memory management on embedded platform

•  Expertise in the design of multitasking, event-driven, real-time firmware using C and understanding of RTOS concepts
• Knowledge of Machine learning, Analytical and methodical approaches to data analysis and verification and Python
• Prior experience on fitness algorithm development using IMU sensor
•  Interest in fitness activities and knowledge of human body anatomy

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant

As a DB2 Administrator, candidate would involve in L2 activities, troubleshooting database & key responsible for Migration, Upgrading activities including DB2 replication suite and services.

Responsibilities -

·         Product lifecycle Management of DB2 LUW Product including replication suite

·         Perform Health check activities, monitoring, backup, space management, Maintenance i.e. Reorg / Run stat utilities

·         Follow-up CIRATS i.e. Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System

·         User management and BAU activities

·         Setup and maintenance of Data replication services

·         Disaster recovery and business continuity planning

·         Backup and recovery methods including point in time recovery

·         DB2 node directory / catalog configuration

·         Database performance tuning and troubleshooting

·         24*7 on call support for DB2 portfolio and applications

·         Provide best in class solutions for all business needs

·         Explore and help organization to implement best technical practises / recommendations to reduce technical debt and cost

·         Managing and maintaining physical databases including database storage management, procedures and tools for access, database security, monitoring and tuning the database

·         Analysing system storage capacity and recommending improvements to ensure efficiency

·         Assisting in the design and implementation of the physical framework of the database

Required Skillset -

• 6+ years of relevant experience in DB2 LUW Administration
• Good experience with
  • Performance tuning and troubleshooting
  • High availability solutions HACMP, TSA, MSCS Cluster
  • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
  • Data replication, Q-replication & CDC
  • Implementing DB2 key features
  • Desirable experience with Db2 Pure scale
• Experience with tools i.e. ITM, Nagios, Service Now
• Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
• Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
• Experience with use of problem and change management tools

Other desired traits -

• Technical agility
• Good Team player, Self-starter
• Willing to take accountability and drive projects/tasks to completion
• Good written, verbal communication and interpersonal skills
• Ability to relate technical issues to non-technical personnel

PRAXINFO Hiring DevOps Engineer.

Position : DevOps Engineer

Job Location : C.G.Road, Ahmedabad

EXP : 1-3 Years

Salary : 40K - 50K

Required skills:

⦿ Good understanding of cloud infrastructure (AWS, GCP etc)

⦿ Hands on with Docker, Kubernetes or ECS

⦿ Ideally strong Linux background (RHCSA , RHCE)

⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)

⦿ Microservice architectures

⦿ Experience with distributed systems and highly scalable systems

⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)

⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.

If anyone is interested than share your resume at hiring at praxinfo dot com!

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