Product Analyst

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

As a Senior Backend & Infrastructure Engineer, you will take ownership of backend systems and cloud infrastructure. You’ll work closely with our CTO and cross-functional teams (hardware, AI, frontend) to design scalable, fault- tolerant architectures and ensure reliable deployment pipelines.

1. What You’ll Do :

• Backend Development: Maintain and evolve our Node.js (TypeScript) and Python backend services with a focus on performance and scalability.
• Cloud Infrastructure: Manage our infrastructure on GCP and Firebase (Auth, Firestore, Storage, Functions, AppEngine, PubSub, Cloud Tasks). 
• Database Management: Handle Firestore and other NoSQL DBs. Lead database schema design and migration strategies.
• Pipelines & Automation: Build robust real-time and batch data pipelines. Automate CI/CD and testing for backend and frontend services.
• Monitoring & Uptime: Deploy tools for observability (logging, alerts, debugging). Ensure 99.9% uptime of critical services.
• Dev Environments: Set up and manage developer and staging environments across teams.
• Quality & Security: Drive code reviews, implement backend best practices, and enforce security standards.
• Collaboration: Partner with other engineers (AI, frontend, hardware) to integrate backend capabilities seamlessly into our global system.

Must-Haves :

• 5+ years of experience in backend development and cloud infrastructure.
• Strong expertise in Node.js (TypeScript) and/or Python.
• Advanced skills in NoSQL databases (Firestore, MongoDB, DynamoDB...).
• Deep understanding of cloud platforms, preferably GCP and Firebase.
• Hands-on experience with CI/CD, DevOps tools, and automation.
• Solid knowledge of distributed systems and performance tuning.
• Experience setting up and managing development & staging environments. 

• Proficiency in English and remote communication.

Good to have :

• Event-driven architecture experience (e.g., Pub/Sub, MQTT).
• Familiarity with observability tools (Prometheus, Grafana, Google Monitoring).
• Previous work on large-scale SaaS products.
• Knowledge of telecommunication protocols (MQTT, WebSockets, SNMP).
• Experience with edge computing on Nvidia Jetson devices.

What We Offer :

• Competitive salary for the Indian market (depending on experience).
• Remote-first culture with async-friendly communication.
• Autonomy and responsibility from day one.
• A modern stack and a fast-moving team working on cutting-edge AI and cloud infrastructure.
• A mission-driven company tackling real-world environmental challenges. 

Job Title: Senior Ruby on Rails Developer

Location: Remote (Mumbai Preferred)

Company: OpiGo

About Us:

OpiGo is an early-stage wealth tech start-up that’s changing the way people invest in the stock market. Our platform empowers users to make informed investment decisions through a cutting-edge gamified community.

Job Description:

As the Senior Ruby on Rails Developer at OpiGo, you will play a crucial role in architecting, developing, and maintaining our robust and scalable investing platform. You will work closely with the product team and other stakeholders to drive innovation and deliver exceptional user experiences.

Requirements:

- 5+ years of Ruby on Rails development experience.

- Strong understanding of Ruby programming language and its scope.

- Experience in building complex and scalable web applications.

- Familiarity with front-end technologies: React Native, JavaScript, HTML5, CSS3.

- Proficient in version control systems (e.g., Git, SVN).

- Expertise in relational databases (MySQL, PostgreSQL, etc.).

- Hands-on experience with Sidekiq, Redis, and background job processing systems.

- Ability to implement real-time features using WebSockets and Action Cable.

- Experience in monitoring and performance tuning with tools like New Relic.

- Knowledge of payment gateway integration and secure transaction processing.

- Experience deploying applications on cloud platforms like AWS or Google Cloud.

- Excellent interpersonal, communication, and teamwork skills.

- Understanding of Agile development methodologies and software development practices.

Preferred Qualifications:

1. Experience in the fintech industry or working on financial applications.

2. Knowledge of frontend technologies such as React Native, JavaScript, HTML5, and CSS3.

3. Experience with DevOps practices and CI/CD pipelines.

4. Familiarity with Docker and container orchestration platforms like Kubernetes.

5. Contributions to open-source projects or active participation in the developer community.

Join us in our mission to revolutionize the investing landscape and empower individuals to achieve financial success. If you are passionate about technology, innovation, and making a positive impact, we want to hear from you!

How to Apply:

If you're excited to take on this pivotal role and shape the future of OpiGo, please fill up the form: https://forms.gle/5euWxq1hBfQTDadD6

JOB DESCRIPTION - GRAPHIC DESIGNER

Title - Graphic Designer

Reporting to - Social Media Executive

Location - Hyderabad (Work from Office)

About Us -

At Devaseva, we believe in the power of devotion to bring joy and fulfilment to our lives. That's why we've created a dharmic tech platform where devotees can immerse in devotion through the sacred practice of Devaseva, no matter where they are in the world. 

Our mission is to preserve the ancient wisdom of Sanatana Dharma and Vedic Rituals and make them accessible to all through technology. We want to provide a space for individuals to deepen their connection with the divine. 

Our team is composed of knowledgeable and passionate people who are committed to using technology to enhance the spiritual experience. We are always exploring new and innovative ways to improve our platform and provide a meaningful and fulfilling experience for our users.

If you are driven, talented, and passionate about the spiritual path, we would love to hear from you. Join our team and be a part of the Devaseva family, as we work together to bring joy and fulfilment to individuals everywhere through devotion.

Short Description -

We at http://www.devaseva.com">Devaseva are looking for a creative graphic designer to join our power team and grow with us. If you are passionate about growing in a dynamic fast paced startup environment, we are happy to consider your profile despite the odds. Inclination and passion towards the company's vision and mission is definitely an added advantage.

Roles and responsibilities -

• Design specific pages for Devaseva Campaigns - aesthetic aspects from the brief given by the campaigns head, Work on basic content for pages based on suggestions from the business/marketing team.
• Create user flows & design landing pages for our campaigns.
• Create required illustrations to increase visual appeal.
• Conceptualize and design video collaterals and illustrations for marketing campaigns, Perform storyboarding, editing, composting, rendering, and other post-production processes.
• Understand the unique needs of each campaign and suggest relevant video styles based on the campaign objectives.
• Most of the work will be creating visuals for Facebook, Instagram, website, and digital media.
• Design requirements for emailers, infographics, social media posts, and promotional campaigns showcasing the work to the donors of Devaseva.
• Exploring design requirements and brainstorming about various creative options and solutions.
• Working on the consistency of Devaseva's image in the media in terms of typography, colours, and tone of voice.
• Maintaining and organising files and designs in a neat and consistent manner. Digital typography, Aesthetic design sense, Exceptional creative qualities.

Required Skills -

• Working with the Adobe Creative Cloud Suite - Illustrator, Photoshop, and After Effects (Premiere Pro Optional), or any popular tools available in the market.
• At least 1-2 years of visual design experience, Knowledge of layouts, graphic fundamentals, typography, and web limitations; must have the ability to storyboard or translate ideas to team members.

• Education or experience/ interest in similar industries would be highly preferred.
• 1-3 years of experience in Graphics and Motion Design.
• A Bachelor’s degree in graphic design, industrial design, interior design, or any related field

• 2+ years of experience as a react/react-native developer
• Must have skills: ReactJS
• Deep understanding of javascript, typescript and react
• Familiarity with multiple state management techniques
• Knowledgeable about design patterns and their utility in day to day problems
• Worked on and shipped large scale react/react-native applications
• Great product sense; you care about usability and good design
• Strong communication skills
• Bonus if you have worked on Android/iOS apps or nodejs backend.

• Work collaboratively with everyone in the team to deliver best in class user experience
• Write well-crafted, well-tested, readable, maintainable code in typescript and react-native
• Implement pixel perfect designs with advanced interactions, which are a joy to use
• Implement unit and UI automation tests
• Own a feature end to end and ensure its usability
• Continuously discover, evaluate and implement new technologies to enhance user experience
• Support other developers on the team with code reviews, design feedback, and other advice and guidance

1. Experience of design and/or development experience with .NET, C#, ASP.NET MVC, APIs, AngularJs and/or Angular, Windows Forms and SQL Server in an n-tier architecture.
2. Strong background in object-oriented development techniques
3. Solution Design Patterns and Best Practices, eg. SOA
4. Database design and development (Microsoft SQL Server)
5. Experience with APIs, Web Services, WCF and Service Oriented Architecture a plus
6. Experience with concurrent development source control (Git) and continuous integration.
7. Understanding of Software Development Life Cycle and Agile methodologies.

Product : Industrial Process Chiller

Job Responsibilities :

1.Collaborating with senior executives to establish and execute a sales goal for the region

2.Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals

3.Forecasting annual, quarterly, and monthly sales goals

4.Assisting sales personnel in their techniques

5.Developing specific plans to ensure growth for both long and short-term

6.Educating the sales team with presentations of strategies, seminars, and regular meetings

7.Reviewing regional expenses and recommending improvements

8.Travel across South India, the base location will be Cochin / Chennai.

Requirements

Education: B.Tech Mech / Electrical with an MBA

Prefer candidates from Kerala / Chennai locations

• You must have a proven ability to sell industrial products/capital equipment / Heavy Machinery to industries like Pharma, Food and Beverages, Plastic, etc.
• A strong technical understanding of products and their application to facilities is critical.
• Must be willing to travel PAN India
• Must have a Bachelor's degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering
• Must have Fluent language skills like English, Hindi, and Local Language of the respective state

We are looking for a Node.js Developer who has experience building back-end services and managing data exchange between the server and user-facing applications. Responsibilities will include the development of back-end micro-services, maintaining the best possible performance for micro-service, quality and responsiveness of the application. You will work closely with the front-end developers in order to implement their components into the application.

• Writing reusable, testable, and efficient code
• Responsible for entire product lifecycle from concept to deployment
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions

• 3+ years experience in building micro-services using Node.js
• Expert in SQL querying with Mysql/PostgreSQL and ORM (Object Relational Mapper) libraries like TypeORM.
• Able to integrate multiple data sources and databases into one system
• Good understanding of server-side templating languages
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git