
At Truemeds, our mission is “ to make healthcare affordable and accessible to all”.
Through our products and services, we enable lakhs of Indians to choose medicines that are effective on their health as well as their wallets. We do not compromise on quality when it comes to the medicines we sell on our platform, the service we provide or the people we hire. We are backed by Info WestBridge and InfoEdge Ventures who have enabled many startups like Zomato, Policy Bazaar and Healthians to become household names today.
If you are looking for exponential growth, read further.
Responsibility:
- This is a generalist product role with a focus on problem statements around customer experience, customer support & user insights. For the product you will be building, you will help define and manage the end-to-end user experience.
- As a member of the Product Team, you will drive the strategy, roadmap, execution and growth of a product area.
- You will work closely with other product managers, engineers, designers, sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing, writing copy, tracking metrics etc.) to ship high-quality products.
- Help create a world-class customer experience platform supporting end-users as well as internal & support teams.
- PMs on the team enjoy a high degree of responsibility and ownership.
Experience Range:
- 2 - 5 years of product management experience at a startup
Skill Sets:
- Have strong generalised problem-solving skills which involve structured thinking, ability to analyse situations, and creativity to come up with ideas and solutions.
- You don’t easily get “stuck” and have a strong and clear sense of what a high-quality product feels like (you use or are aware of a bunch of products and apps and what’s good and not good about those) and a high bar on quality.
- Have a solid understanding of the technical architecture of mobile/web applications and ecosystem - app stores, deep linking, server-side and client-side designs
- Are collaborative yet comfortable challenging others and being challenged on your ideas.
- Are very customer-focused and ensure the quality of customer experience in all its details - you neither gloss over quality nor delegate quality of the end product to others
- Ability to interpret and make decisions based on data
- Bring in independent thought, like to challenge conventional thinking and identify opportunities to drastically simplify and improve ways of doing things, especially using technology.

About Truemeds India
About
True medicines at true prices! Our motto is to deliver value added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it in their price range. Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
Connect with the team
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Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
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Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
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Experience with computer-aided design.
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