Product Manager / Senior Product Manager

Desktop Support Engineer

Job Location - Kharadi, Pune

(Work from Office Only)

We are looking to hire a skilled desktop support engineer to assist our clients with computer

hardware and software issues. You will be required to work on-site and software upgrades,

systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of

home and office systems, good problem-solving skills, and high-level interpersonal skills. A

top-class desktop support engineer provides fast and effective support for clients

experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Configure and maintain routers, switches, firewalls, and other network devices

• Implement network solutions to support business needs and growth.

• Stay up-to-date with the latest trends and best practices in network and cloud technologies.

• Monitor network and cloud performance and identify and resolve issues promptly..

• Document network and cloud configurations, processes, and procedures.

Desktop Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.

• Proven work experience as a desktop support engineer or support technician.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and

peripherals.

• Knowledge of popular operating systems, software applications, and remote connection

systems.

• Working technical knowledge of current network hardware, protocols, and Internet standards.

• Able to effectively prioritize tasks in a high-pressure environment.

• Ability to present ideas in user-friendly language.

• Ability to solve complex hardware and software issues.

GemsCap Global Analyst Pvt. Ltd.

14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills, problem solving skills & good analytical skills.

• Good written and verbal communication skills.

Headless Development: Lead the frontend development of our Shopify app, including

building new features, revamping existing functionalities, and optimising performance.

User Interface Design: Collaborate with the design team to implement responsive,

pixel-perfect UI components that align with our brand’s aesthetic and provide an intuitive

user experience.

Custom Theme Development: Create and customise Shopify themes to enhance the

visual appeal and functionality of our online store, ensuring compatibility with various

devices and browsers.

Integration and API Management: Work with third-party APIs and Shopify's API to integrate

necessary functionalities, such as payment gateways, shipping solutions, and marketing

tools.

Performance Optimization: Continuously monitor and improve the app’s performance,

ensuring fast load times, seamless navigation, and a smooth user experience.

Collaboration: Work closely with cross-functional teams, including backend developers,

designers, marketers, and product managers, to deliver high-quality solutions on time.

Code Review and Best Practices: Maintain clean, modular, and reusable code. Participate

in code reviews and ensure adherence to best practices in frontend development.

Troubleshooting and Debugging: Identify and resolve issues, bugs, and performance

bottlenecks in a timely manner to ensure a seamless user experience.

Documentation: Create and maintain comprehensive documentation for code, processes,

and development workflows.

Navtech is looking for a "Dot Net Developer" to work on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Responsibilities and Duties: 
1. Perform all phases of software engineering including requirements analysis, application design, architecture design, code development, and testing.
2. Design and implement product features in collaboration with business and IT stakeholders.
3. Design reusable components, frameworks, and libraries.
4. Work very closely with architecture groups and drive solutions.
5. Participate in an Agile/Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints.
6. Design and develop innovative solutions to meet the needs of the business.
7. Mentor and guide other software engineers within the team.

Key Skills: Dot Net, ASP.NET, C#, .NET, MVC, Web API, Microservices, MS SQL

Required Experience and Qualifications: 
1. 2-6 years of hands-on experience in Dot Net.
2. Extensive experience in ASP.NET, C#, MVC, Web API, HTML5, CSS3, Bootstrap, Elastic Search, Javascript, and Ajax
3. Experience working with Databases (SQL Server, Oracle etc.)
4. Experience in working with Visual Studio tools, Git/TFS and IIS
5. Any SPA (Single Page Application) framework experience would be an added advantage (Angular, React JS).
6. Experience on MSMQ (Microsoft Message Queuing), Azure or AWS would be an added advantage.
7. Should have a Masters Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in English Medium.
8. Should have good logical, analytical and communication skills with client interaction experience.

Benefits: 
1. Performance review and Appraisal Twice a year.
2. Competitive pay package with additional bonus & benefits.
3. Work with US, UK & Australia based industry renowned clients for exponential technical growth.
4. Medical Insurance cover of 5 lacs for self and family.
5. Work with a culturally diverse team from different geographies.
6. Covid Vaccination reimbursement.

Essential duties and responsibilities include the following.

• Design, create and maintain databases through multiple product lifecycle environments, from development to production systems
• Configure and maintain database servers and processes, monitor system health and performance, to ensure high levels of performance, availability, and security.
• Convert complex business requirements into technical specifcations to build scalable and reliable data solutions 
• Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations.
• Independently analyse, solve, and correct issues in real time on production, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes.
• Develop complex query, performance tuning, stored procedures and triggers, scheduled jobs, schema refinement.
• Flexibility to work after office hours for any production issue or production deployment.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Qualifications include:

• 4+ years of database and backend development experience
• Good understanding of database systems and architectures
• Expertise in writing complex SQL queries and stored procedures
• Hands on experience with RDBMS and NoSQL data stores like  MySQL and MongoDB
• Experience working with Python scripting and application development
• Experience working with Cloud applications and data stores like AWS RDS is a plus
• In-depth understanding of data management and ETL processes

Dear Aspirants,

We are Looking for professionals who have an analytical perspective, have worked on enterprise-level projects, and always seek to exceed customer expectations.

In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please apply here with the response to questions.

We shall reach you back for scheduling the interviews post this.

About the Company :

Driven by a Passion for Excellence :

Acidaes Solutions Pvt. Ltd. is a fast-growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award-winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

Educational Qualification :

- B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- 60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)

Exp level - 1 to 5 yrs

Location - Andheri (Mumbai)

Technical expertise required :

1. a) Meeting clients to understand their CRM and process requirements.
2. b) Work as a team member for system requirements definition process and system setup during implementation.
3. c) Re-engineer business processes to ensure accurate CRM roll-out.
4. d) Creating and managing the project schedule, participating in performance standards discussions.
5. e) Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule.
6. f) Coordinating with departments to ensure delivery.

Desired Proficiency :

1. a) Excellent verbal and written communication, problem-solving, and analytical skill.
2. b) Ability to deliver on timeliness
3. c) Excellent customer facing skills
4. d) Appreciation of Business Issues
5. e) Strong Technical background.
6. f) Experience in BFSI and CRM domain is preferred.
7. g) Exposure to Microsoft .NET framework and databases is a plus.

If this role sounds exciting to you and fulfills your future goals, then we would love to hear from you.

Regards,

Deepak Sharma

Human Resources