Technical Product Manager

We are in search of a young and energetic team lead for our engineers with 3-4 years of experience. Technical prowess in the below areas are must haves

• Full stack development experience in NodeJs backend with React/React Native front end
• Experience in working with Git flow, unit and end-to-end test cases. CI/CD pipelines and deployment to AWS infrastructure
• Proficient in designing and building webapps/mobile with structured/unstructured database systems
• Have an eye for detail and advocate for a good end user experience
• Exposure to agile development

 If you have team leading experience under your belt, that would be a plus. Candidates need to have good communication skills (verbal and written), be proactive and have a go getter attitude. On the job, you will have to 

• Ensure the business requirements are met with respect to functional and technical specifications established
• Guide, mentor, and help out younger team members
• Do code reviews and ensure there are minimal to no tech debts
• Design and review technical architecture, unit test cases and CI CD pipeline
• Collaborate with designers, business analysts, and contribute to product development at the organizational level
• Test and deploy solutions and work with our QA team to squash those nasty bugs
• Iterate and improve code design and clear off technical debt such as test coverage and technical design improvements

You will be part of the core team that builds platforms that could transform the lives of frontline workers around the world.

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS: 

·      Relevant expertise in C#, HTML5, CSS, JavaScript and Unit testing.

·      Should be capable to work any one of the Database: SQL Server/MySQL/Oracle.

·      Should have worked on .Net Framework, .Net Core, ASP.NET MVC and Object Oriented Programming System (OOPS)

·      Should have worked on Asp.Net MVC or Asp.Net Web forms.

·      Should have good exposure in any three or more : Web API, Concurrent design and multithreading (Capable), Rest, Entity Framework, OOPS, Cloud Development, Microservices architecture (MSA).

·      Passionate about writing world class code.

·      High level of commitment to client satisfaction and agility.

·      Collaborate with others and build positive working relationships.

·      Possess a strong work ethics.

RESPONSIBILITIES:

·      Analyzing the project’s requirements and the ability to convert said requirements into technical documents, design and code.

·      Implementing design methodologies and tool sets.

·      Writing well-designed, defect free code which scales well and follows all best practices and guidelines.

·      Executing the development of software with a strong focus on the security, performance, and robustness.

·      Conducting deep level analysis to identify root cause to systematically resolve issues.

·      Following all defined software configuration management best practices.

·      Reviewing code to identify issues as well as deviations from best practices.

·      Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.

Position – Bench Sales Executive

What you’ll do

• Marketing our Bench Consultants (H1 Transfer/OPT/CPT/F1/L1, GC, and US CITIZEN)
• Developing new contacts with tier 1 vendors / Clients. Someone who has been in the industry and can be bring existing clients to support us
• Should be able to generate Leads by cold calling to acquire new direct client.
• Understanding their requirement and clearly articulating the resume and formatting it as required.
• Communicating with the consultants on a Daily Basis and update about submission and interviews.
• Submitting to their contacts (own Database)
• Arranging the interviews with tier one vendors or end clients.
• Follow up with the candidate and client in each stage and finally closing the candidate.
• Should be able to source requirements for consultants through job boards like Monster, Dice, Indeed, LinkedIn & other social networks.

What We're looking For

• Looking for 6 months to 3 years experience in sales field (from any industry) can also apply.
• Strong interpersonal and communication (verbal & written) skills.
• Have a strong work ethic.
• Be a self-starter and self-engaged.
• Soft skills- High degree of emotional intelligence, positive attitude, team work, and passion towards sales.
• Have a passion for the staffing industry and have a desire to help people reach their career goals

Key Responsibilities

• There are two main responsibilities of the role:
  • to increase the overall top line by increasing the application rate(optimizing the funnel) 
  • ensuring more users are retained post the first consumption cycle. 
• Create and refine effective programs that leverage tenure and customer behaviour data, and include a mix of triggered and targeted campaigns.
• Identify key, measurable metrics for Customer lifecycle programs with a focus to test and scale rapidly.
• Create, implement and optimize daily/weekly/monthly campaigns and user journeys (retention and reactivation - both automated and not automated)
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research through surveys and talking directly with customers. 
• Experiment across the whole retention & re-activation funnel constantly looking for maximum impact on DAU (daily active users)
• Brainstorm new ways of segmenting potential customers and means of communication, leading to quick-test pilots with clear measurable outcomes

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.