Oracle Field Service Cloud (TOA) Functional Consultant

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

JOB DETAILS:

* Job Title: Lead I - Software Engineering-Kotlin, Java, Spring Boot, Aws

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 5 -7 years

* Location: Trivandrum, Thiruvananthapuram

Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Skill Examples:

1. Explain and communicate the design / development to the customer
2. Perform and evaluate test results against product specifications
3. Break down complex problems into logical components
4. Develop user interfaces business software components
5. Use data models
6. Estimate time and effort required for developing / debugging features / components
7. Perform and evaluate test in the customer or target environment
8. Make quick decisions on technical/project related challenges
9. Manage a Team mentor and handle people related issues in team
10.  Maintain high motivation levels and positive dynamics in the team.
11.  Interface with other teams’ designers and other parallel practices
12.  Set goals for self and team. Provide feedback to team members
13.  Create and articulate impactful technical presentations
14.  Follow high level of business etiquette in emails and other business communication
15.  Drive conference calls with customers addressing customer questions
16.   Proactively ask for and offer help
17.  Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
18.  Build confidence with customers by meeting the deliverables on time with quality.
19.  Estimate time and effort resources required for developing / debugging features / components
20.  Make on appropriate utilization of Software / Hardware’s.
21.  Strong analytical and problem-solving abilities

Knowledge Examples:

•     Appropriate software programs / modules

1. Functional and technical designing
2. Programming languages – proficient in multiple skill clusters
3. DBMS
4. Operating Systems and software platforms
5. Software Development Life Cycle
6. Agile – Scrum or Kanban Methods
7. Integrated development environment (IDE)
8. Rapid application development (RAD)
9. Modelling technology and languages
10. Interface definition languages (IDL)
11. Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

We are seeking an experienced Senior Backend Engineer with strong expertise in Kotlin and Java to join our dynamic engineering team.

The ideal candidate will have a deep understanding of backend frameworks, cloud technologies, and scalable microservices architectures, with a passion for clean code, resilience, and system observability.

You will play a critical role in designing, developing, and maintaining core backend services that power our high-availability e-commerce and promotion platforms.

Key Responsibilities

Design, develop, and maintain backend services using Kotlin (JVM, Coroutines, Serialization) and Java.

Build robust microservices with Spring Boot and related Spring ecosystem components (Spring Cloud, Spring Security, Spring Kafka, Spring Data).

Implement efficient serialization/deserialization using Jackson and Kotlin Serialization. Develop, maintain, and execute automated tests using JUnit 5, Mockk, and ArchUnit to ensure code quality.

Work with Kafka Streams (Avro), Oracle SQL (JDBC, JPA), DynamoDB, and Redis for data storage and caching needs. Deploy and manage services in AWS environment leveraging DynamoDB, Lambdas, and IAM.

Implement CI/CD pipelines with GitLab CI to automate build, test, and deployment processes.

Containerize applications using Docker and integrate monitoring using Datadog for tracing, metrics, and dashboards.

Define and maintain infrastructure as code using Terraform for services including GitLab, Datadog, Kafka, and Optimizely.

Develop and maintain RESTful APIs with OpenAPI (Swagger) and JSON API standards.

Apply resilience patterns using Resilience4j to build fault-tolerant systems.

Adhere to architectural and design principles such as Domain-Driven Design (DDD), Object-Oriented Programming (OOP), and Contract Testing (Pact).

Collaborate with cross-functional teams in an Agile Scrum environment to deliver high-quality features.

Utilize feature flagging tools like Optimizely to enable controlled rollouts.

Mandatory Skills & Technologies Languages:

Kotlin (JVM, Coroutines, Serialization),

Java Frameworks: Spring Boot (Spring Cloud, Spring Security, Spring Kafka, Spring Data)

Serialization: Jackson, Kotlin Serialization

Testing: JUnit 5, Mockk, ArchUnit

Data: Kafka (Avro) Streams Oracle SQL (JDBC, JPA) DynamoDB (NoSQL) Redis (Caching)

Cloud: AWS (DynamoDB, Lambda, IAM)

CI/CD: GitLab CI Containers: Docker

Monitoring & Observability: Datadog (Tracing, Metrics, Dashboards, Monitors)

Infrastructure as Code: Terraform (GitLab, Datadog, Kafka, Optimizely)

API: OpenAPI (Swagger), REST API, JSON API

Resilience: Resilience4j

Architecture & Practices: Domain-Driven Design (DDD) Object-Oriented Programming (OOP) Contract Testing (Pact) Feature Flags (Optimizely)

Platforms: E-Commerce Platform (CommerceTools), Promotion Engine (Talon.One)

Methodologies: Scrum, Agile

Skills: Kotlin, Java, Spring Boot, Aws

Must-Haves

Kotlin (JVM, Coroutines, Serialization), Java, Spring Boot (Spring Cloud, Spring Security, Spring Kafka, Spring Data), AWS (DynamoDB, Lambda, IAM), Microservices Architecture

******

Notice period - 0 to 15 days only

Job stability is mandatory

Location: Trivandrum

Virtual Weekend Interview on 7th Feb 2026 - Saturday

Job Title: Jewelry Product Designer

Job Type - Full Time

Location – Indore

Summary/Objective:

The Jewelry Product Designer holds a pivotal role in crafting innovative and visually captivating jewelry designs. Responsibilities encompass conceptualization, sketching, and development of jewelry pieces while staying attuned to industry trends and customer preferences. Collaboration with cross-functional teams is integral, ensuring designs seamlessly progress from concept to production.

Responsibilities/Duties:

1.   Design Conceptualization:

·        Generate imaginative and brand-aligned jewelry design concepts.

·        Conduct market research to remain abreast of current trends and customer preferences.

2.   Sketching:

·        Create detailed sketches of jewelry designs.

3.   Material Selection:

·        Collaborate with procurement teams to choose suitable materials for each design.

·        Ensure that chosen materials align with design concepts and meet quality standards.

4.   Collaboration:

·        Work closely with cross-functional teams, including production, marketing, and sales.

·        Collaborate with craftsmen and artisans to bring designs to fruition.

5.   Quality Assurance:

·        Maintain a high standard of quality for all designs and finished products.

·        Conduct regular quality checks during the production process.

Qualifications/Requirements:

Education:

·        Bachelor’s degree in Jewelry Design, Fine Arts, or a related field.

Experience:

·        Minimum of 3 years of experience in Jewelry Product Design.

Skills:

·        Strong understanding of materials, gemstones, and manufacturing processes.

·        Excellent sketching and rendering abilities.

Attention to detail and a keen sense of aesthetics

We are looking for a foreign accountant having basic depth knowledge of accounting and proficient with software like Quickbook, Xero, Sage etc.

ROLES AND RESPONSIBILITIES:

·       Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS.

·       Able to generate LLD documents.

·       Ability to write Quality code with minimum defects.

·       Unit Test and following the coding standards.

·        

PREFERRED QUALIFICATION AND SKILLS:

·       5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5

·       Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.

·       Excellent knowledge and experience in Spring JPA, RESTful webservices implementation.

·       NodeJS experience is value add

·       Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

·       Must be able to mentor and guide junior technical resources.

·       One who is proactive and come forward with technology related initiatives. Motivated self-starter. 

·       Good Communication skills. English - Oral and Written.

1. BS/MS degree in Computer Science, Engineering or a related field.

 2. Proven experience in designing and developing iOS applications using MVVM, and Clean Architecture 

3. Have published one or more iOS apps in the app store. 

4. Proficient in Swift, Objective-C and Cocoa Touch.

 5. Hands-on experience writing quality unit and integration tests. 

6. Experience with iOS frameworks such as Core Data, Realm, Core Animation, XCTest etc. 

7. Experience with offline storage, multi-threading, and performance tuning 

8. Familiarity with RESTful APIs to connect iOS applications to back-end services 

9. Understanding of Apple’s design principles and interface guidelines 

10. Familiarity with push notifications and app extensions. 

11. Proficient understanding of code versioning tools like Git. 

12. Familiarity with CI/CD using Jenkins or AppCenter.

Job Description:

We are looking for good JavaScript developers who are proficient with React.js. 

Responsibilities

• Developing new user-facing features using React.js.
• Have 2-4 years of experience.
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with data structure libraries (e.g., Immutable.js
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• A knack for benchmarking and optimization

Job Description

We are looking for a Social Media Ads Manager. The candidate is responsible for planning social media calendars, creating social media posts, and assisting the social media team with brainstorming campaigns. Alongside the Candidate should be able to execute as well as review performance of the ads being published. The candidate should be able to tweak Ads based on performance requirements.

Candidate must have excellent knowledge of various social media platforms and should know how to optimize ads. A good Ads Manager will have the ability to curate creative campaign ideas with analytical skills to create successful posts and content.

Responsibility

• Perform Cosmetics industry research to identify trends and industry needs and interests
• Utilize existing data and insights to inform potential Campaigns
• Create advertising plans and content to reach those demographics
• Design and prepare advertisements as needed
• Developing advertising strategies to increase buyer interest in products
• Hands on experience with performance campaigns on Facebook, Instagram , Twitter Ads
• Hands-on experience with performance campaigns on Google Ads (Search, Shopping, Dynamic Ads, YouTube)
• Experience with Social platforms like Facebook Ads Manager, Twitter Ads, LinkedIn Ads, preferred but not mandatory.
• Perform analysis, generate insights and recommend actionable optimizations.
• Creating or suggesting ad copy and assets, and uploading to the various platforms
• Set-up Retargeting Pixels and Audience targeting across Paid Social & Paid Search platforms.
• Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution
• Test advertising ideas repeatedly and often to measure effectiveness
• Research market and draw meaningful conclusions from data

Role Requirement

• Excellent knowledge of social media platforms.
• Knowledge of analytical tools.
• Creative mind-set.
• Ability to multitask.
• Ability to work in a team.
• Prior experience with marketing or social media in a Design/Digital Agency or Media House.

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead ( and/or CTO ) to identify and establish DevOps practices in the company.

You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

Responsibilities

• Implement and own the CI.
• Manage CD tooling.
• Implement and maintain monitoring and alerting.
• Build and maintain highly available production systems.

Qualification- B.tech in IT