Customer Success Manager

We are looking for a dynamic and experienced Project Manager who has strong exposure in SaaS/IT project handling. The ideal candidate should have hands-on experience managing international clients (APAC, UK & Middle East regions) and should be well-versed in Agile methodology and tools like JIRA.

Key Responsibilities

• Manage end-to-end delivery of SaaS/IT projects (planning → execution → delivery).
• Handle and communicate effectively with international clients (APAC, UK, Middle East).
• Ensure timely delivery with high quality and client satisfaction.
• Work closely with cross-functional teams (Dev, QA, Product, etc.).
• Drive Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives).
• Track project progress using JIRA and ensure proper documentation.
• Identify risks (risk = potential issues) and proactively mitigate them.
• Maintain stakeholder communication and provide regular status updates.
• Ensure alignment with business goals and project objectives.

Required Skills & Qualifications

• 5+ years of experience in Project Management
• Strong experience in handling international clients (APAC, UK & Middle East).
• Preferred Btech OR MBA Graduate.
• Excellent communication skills .
• Strong problem-solving and leadership abilities.
• Ability to manage multiple projects simultaneously.

Work Requirement

• Work From Office (WFO) – Faridabad location.
• Must be flexible to travel international

Candidate should have 2+ years of experience working with engineering teams

2. Candidate should have Experience delivering tech projects (data infra / API / AI-ML)

3. Candidate should have Strong SDLC + technical understanding (code-level discussions)

4. Candidate should have Cloud + CI/CD + DevOps familiarity

5. Candidate should have Programming knowledge (Python/Java) + SQL

6. Candidate should have Experience with Project Management and engineering tools (Jira, GitHub, Notion, Slack)

7. Candidate should have Strong skills in sprint planning, roadmap ownership, project tracking, and delivery management

8. Candidate should have Excellent stakeholder management & communication skills

9. Candidate should be Open to travel across India as per project requirements

Responsibilities

• Translate mockups and prototypes into interactive and responsive web applications with modern front-end technology
• Take highly complex information and make it digestible for business users
• Objectively navigate the unknown with effective communication and decision making
• Apply atomic design principles to emerging technologies and frameworks
• 
  

Eligibility

• Experience in Angular/React, proficiency with JavaScript/TypeScript, HTML, and CSS
• Expert knowledge of responsive web design
• Knowledge of Git, GitHub, GitLab, and/or Bitbucket
• Knowledge of programming patterns, design patterns, and principles
• Have a great sense of design and basic knowledge about interaction design concepts

Responsibilities:

• Software Development: Collaborate with cross-functional teams, including front-end developers, designers, and product managers, to design, develop, test, and maintain web applications using Ruby on Rails.
• Feature Development: Participate in the full software development lifecycle, from requirements gathering and technical design to implementation and deployment of new features and enhancements.
• Code Quality: Write clean, maintainable, and efficient code while following best practices and coding standards. Perform code reviews to ensure code quality across the team.
• Database Management: Work with relational databases (e. g., PostgreSQL) to design, optimize, and maintain database schemas and queries.
• Bug Fixing and Troubleshooting: Identify and resolve software defects and performance issues. Conduct debugging and troubleshooting as needed.
• Testing: Develop and execute unit tests, integration tests, and end-to-end tests to ensure the reliability and stability of the applications.
• API Integration: Integrate with third-party APIs and services as required for application functionality.
• Scalability: Contribute to the scalability of our applications to handle increased load and user traffic.
• Documentation: Maintain comprehensive documentation of code, processes, and systems to facilitate knowledge sharing and onboarding of new team members.
• Collaboration: Actively participate in Agile or Scrum development processes, attend sprint planning meetings, and provide status updates on tasks.
• Continuous Learning: Stay up-to-date with industry trends, best practices, and emerging technologies relevant to Ruby on Rails development.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• Proven experience as a Ruby on Rails developer, typically 3-8 years of relevant experience.
• Proficiency in Ruby, Rails, and associated libraries and frameworks.
• Strong understanding of front-end technologies, including HTML, CSS, and JavaScript.
• Experience with version control systems (e. g., Git) and collaboration tools (e. g., GitHub or GitLab).
• Knowledge of SQL and experience working with relational databases.
• Familiarity with RESTful APIs and integration of third-party services.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work in an Agile/Scrum environment.
• Any additional certifications or experience with cloud services (e. g., AWS, Azure) would be a plus.

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.

Key responsibilities:

1. Promoting and selling memberships to potential new clients (walk-ins/trials)

2. Working on achieving the target by driving conversions

3. Working on upselling

4. Maintaining a record of every interaction with new users

5. Working on entering all the details of customers and walk-ins in internal tools

6. Managing the center experience and incremental enhancements

7. Handling the timely opening and closing of the center

8. Working on inventory management

Note:

1. Role name: Associate Center Manager

2. CTC: 3 LPA fixed

3. Number of working days: 6

4. Week off: 1 (rotational)

5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)

We are looking for talented WordPress developers with a minimum of 2 to 4 years of experience.

Requirements Qualifications

Experience in custom WordPress website development and Plugin development.

Experience in WordPress Theme development (PSD to WordPress conversion, HTML to WordPress conversion)

Strong knowledge in PHP and PHP based frameworks

Experience in PHP based CMS like Drupal, Joomla, Shopify is added advantage

Knowledge in Angular JS, React JS, Node JS is added advantage.

Immediate joiners

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

• Coordinating all communication and discussions with Technology partners, Semiconductor partner, Vendors, and other 3rd party companies
• Coordinating technology evaluation by various teams Software, Hardware, Quality Assurance, Product Managers and Management team
• Performing market research, exploring ideas by working closely with various departments, and coming up with new innovative features and architectures

Desired Candidate Profile

• BE, BTech, ME, MTech– E&C/CS
• Experience of 6-8 years
• Potential to grasp new technologies
• Experience in Consumer-lifestyle companies
• Good understanding of any of the product categories including Hearables (TWS, Neckbank, Headphones), Wearable (Band, Smartwatches), Alexa Speakers/Voice Assistant, Soundbars, and any other consumer electronics products
• Excellent written and verbal communication skills
• Strong sense of duty and initiative    

Job Description

Experience : 10+ Years

Location : Pune

Job Requirements:

• Minimum of 10+ years of experience with a proven record of increased responsibility
• Hands on experience in design, development and managing Big Data, Cloud, Data warehousing
• and Business Intelligence projects
• Experience of managing projects in Big Data, Cloud, Data warehousing, Business Intelligence
• Using open source or top of the line tools and technologies
• Good knowledge of Dimensional Modeling
• Experience of working with any ETL and BI Reporting tools
• Experience of managing medium to large projects, preferably on Big Data
• Proven experience in project planning, estimation, execution and implementation of medium to
• large projects
• Should be able to effectively communicate in English
• Strong management and leadership skills, with proven ability to develop and manage client
• relationships
• Proven problem-solving skills from both technical and managerial perspectives
• Attention to detail and a commitment to excellence and high standards
• Excellent interpersonal and communication skills, both verbal and written
• Position is remote with occasional travel to other offices, client sites, conventions, training
• locations, etc.
• Bachelor’s degree in Computer Science, Business\Economics, or a related field or demonstrated,
• equivalent/practical knowledge or experience

Job Responsibilities:

• Day to day project management, scrum and agile management including project planning, delivery
• and execution of Big Data and
• Primary Point of contact for customer related to all project engagements, delivery and project
• escalations
• Design right architecture and technology stack depending on business requirement on Cloud / Big
• Data and BI related technologies both some on-premise and on cloud
• Liaise with key stakeholders to define the Cloud / Big data solutions roadmap, prioritize the
• deliverables
• Responsible for end to end project delivery of Cloud / Big Data Solutions from project estimations,
• project planning, resourcing and monitoring perspective
• Drive and participate in requirements gathering workshops, estimation discussions, design
• meetings and status review meetings
• Support & assist the team in resolving issues during testing and when the system is in production
• Involved in the full customer lifecycle with a goal to make customers successful and increase
• revenue and retention
• Interface with the offshore engineering team to solve customer issues
• Develop programs that meet customer needs with respect to functionality, performance,
• scalability, reliability, schedule, principles and recognized industry standards
• Requirement analysis and documentation
• Manage day-to-day operational aspects of a project and scope
• Prepare for engagement reviews and quality assurance procedures
• Visit and/or host clients to strengthen business relationships