Customer Success Manager

Job Title: L1, L2 Javascript Support Roles

Location: Bangalore. Mode: Work from Office.

Experience: Min 1+ years.

Company Description

TopGrep Tech, an ISO 27001:2022 and DPIIT-certified IT pure tech product & services company. We work with global enterprises & startups, covering SaaS, MVPs, AI, RAG, MCP, reliability engineering, DevOps, and cloud innovation.

Role Description

We are looking for engineers to join our Customer Engineering team, focused on a low-code platform. This role is tailored for engineers who love debugging, diving deep into JavaScript code, query optimization, customer-facing problem-solving and automating the regular tasks.

Key Responsibilities  

Debugging & Development  

• Investigate and resolve customer-reported issues in a JavaScript + JSON low-code environment. Identifying, fixing bugs, and implementing enhancements to improve product performance, reliability, and usability.
• Understand and trace workflow execution paths, analyze payloads, and isolate breaking logic.
• Be flexible to support customers worldwide.
• Creating and maintaining documentation related to program development, logic, coding, testing, and changes.
• Implementing limited design changes or enhancements to improve performance, address obsolescence, or meet new requirements.
• Creating and maintaining documentation related to program development, logic, coding, testing, and changes.  Identifying opportunities to improve existing processes and procedures related to product sustenance.

Cross-Team Collaboration  

• Partner with customer success, and solution/engineering teams to triage and close issues faster.
• Provide feedback from field operations to improve product robustness.
• Participate in postmortems and continuous improvement cycles.

Ability to drive outcomes and meet delivery milestones while coordinating across multiple teams and managing interdependencies.

Required Skills:  

• 3+  years in Solution Development or Engineering roles.
• Strong grasp of JavaScript, JSON handling, and API interactions.
• Knowledge of SQL and ability to debug query bottlenecks.
• Familiarity with observability stacks (Grafana, Loki, Tempo)
• Knowledge of AWS is required (although not a deal breaker)
• 
  

Desirable Skills:  

Exposure to the Field Service Management domain, or working in products that have workflows, debugging algorithms related to scheduling or work done on backend systems is an added advantage.

Why Join Us  

• Unique opportunity to form a front-facing layer that not only is the front-line to customer deployments, but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
• Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
• Build internal tools, fix production issues, and contribute to engineering stability, all while learning from experienced platform, product and solution engineers.
• Be part of a high-impact team that bridges engineering and customer experience, where your work helps improve both product quality and customer trust.

Review Criteria

• Strong Product Manager Profiles
• 7+ years of product management experience, of which 2+ years in healthcare, pharmaceutical, life sciences, or AdTech domains
• Must have built or scaled products involving Data Science, Machine Learning, or AI
• Must have experience working end-to-end on product lifecycle — strategy, roadmap, development execution, stakeholder alignment, user research, product optimization, and adoption (0 to 1 product experience is preferred)
• Hands-on experience collaborating with engineering, data science, design, supply teams, and demand-side teams on parallel product initiatives
• Must have a strong understanding of demand-side and supply-side mechanisms, programmatic advertising, data intelligence products, or marketplace platforms
• Experience in companies serving Healthcare Professionals (HCPs), Pharma, Life Sciences, or HealthTech advertising is a must
• Top/Well known Product companies (preferably in HealthTech)
• CTC includes 20% variable
• HealthTech exposure is a must (current or past experience)
• Its an IC role

Preferred

• Experience working on AI-driven features such as predictive models, segmentation, personalization, or automated optimization

Job Specific Criteria

• CV Attachment is mandatory
• What is your preferred location — Noida or Mumbai?
• If you’re based in Mumbai, are you comfortable traveling to the Noida office for one week each month?
• Are you available for an in-person interview for one of the rounds?
• Which HealthTech company(ies) you have worked for?

Role & Responsibilities

We are seeking a visionary and technically savvy Principal Product Manager to lead the strategy, development, and growth of our Identity Resolution products, including the HCP Graph, probabilistic and deterministic identity solutions, and data partner integrations. This role sits at the intersection of data, product, and healthcare advertising, giving you the opportunity to shape how company identifies, unifies, and activates HCP audiences across the ecosystem. You will define the future of identity in healthcare marketing and play a pivotal role in building products that maximize both privacy compliance and advertiser ROI.

Key Responsibilities-

Product Strategy & Vision:

• Define and evangelize the vision for company's identity resolution products and HCP data graph.
• Build a product roadmap that balances technical innovation, market differentiation, and business impact.
• Conduct competitive research and explore emerging identity technologies to ensure company remains at the cutting edge of HCP data solutions.

Product Development & Execution:

• Lead end-to-end product lifecycle: ideation, requirement definition, development, launch, and iteration.
• Collaborate with engineering and data science teams to design scalable identity solutions leveraging first-party, third-party, and probabilistic signals.
• Author high-quality PRDs, user stories, and acceptance criteria, ensuring clarity for cross-functional teams.
• Drive integration strategy with data partners, DSPs, and other activation channels to expand company's reach and addressability.

Data & Privacy Expertise:

• Develop solutions that unify HCP identities across platforms while maintaining strict compliance with privacy regulations like HIPAA, GDPR, CCPA, and industry-specific rules.
• Ensure high identity match rates, data quality, and robust governance frameworks.
• Explore advanced techniques such as probabilistic linking, email-based resolution, and graph modeling to continuously improve audience unification.

User Experience & Enablement:

• Collaborate with UX designers to simplify complex workflows for internal teams and clients managing HCP audiences.
• Provide clear product documentation, training, and enablement materials to maximize adoption.

Performance & Optimization:

• Define metrics for success (match rate, segment addressability, HCP coverage, platform adoption) and continuously optimize solutions.
• Use data-driven insights to iterate on products, identify gaps, and enhance identity resolution accuracy and reliability.

Ideal Candidate

• Bachelor’s or Master’s in Computer Science, Engineering, Data Science, or related field.

Experience:

• 7+ years in product management, with significant experience owning data-centric products, preferably identity resolution, CDPs, DMPs, or large-scale data systems in AdTech/MarTech.
• Proven track record in data integration, audience unification, or identity resolution products.

Skills & Expertise:

• Strong knowledge of identity systems: deterministic and probabilistic matching, identity graphs, email-based resolution, hashed identifiers, device IDs, and consent management.
• Deep understanding of healthcare and HCP data ecosystems is a plus.
• Ability to translate complex technical solutions into clear product strategy and business impact.
• Exceptional stakeholder management, communication, and leadership skills.
• Strong analytical mindset with experience in SQL, data modeling, or analytics.
• Comfort operating in a fast-paced, high-growth environment and leading cross-functional initiatives.

Nice-to-Haves:

• Hands-on experience with machine learning for audience modeling or lookalike targeting.
• Familiarity with privacy-enhancing technologies, clean rooms, and data encryption.
• Experience building and scaling HCP identity graphs or multi-source data unification platforms.

Role: Sr. Copy Writer

Exp: 3+ Years

Salary: up to 50K

Key responsibility areas of a Sr. Copywriter:

1. Develop content ideas and strategies for assigned brands

2. Ensure the smooth execution of content strategies

3. Create high-quality and engaging copies for digital platforms

4. Ensure the content aligns with the brand voice and messaging strategy

5. Develop and implement effective copywriting strategies to meet client objectives and campaign goals

6. Coordinate internally and externally for project completion

7. Conduct research and gather information for existing and new projects

8. Develop content guidelines for all assigned brands

9. Set processes for smooth workflow and adherence to existing structures

10.Responsibly and effectively handle client questions for allocated brands

11.Stay updated on industry trends and incorporate best practices

12.Effectively manage multiple projects and deadlines simultaneously

We are seeking a proactive and client-oriented Relationship Manager to join our dynamic team. The successful candidate will play a key role in acquiring new clients, understanding their investment needs, managing their portfolios, and maintaining long-lasting relationships. If you have a passion for financial markets, excellent communication skills, and a commitment to client service, we want to hear from you.

We are looking for an enthusiastic technical sales executive to join our growing sales team. In this role, he/she will be required to source new customers from USA, UK, UAE & India, and business contacts, demonstrate the technical features of our products, drive sales, and maintain strong customer relations. 

Technical Sales Executive Responsibilities:  

• Sourcing potential new customers.  

• Actively seeking out new sales opportunities through cold calling, networking, and social media. 

• Setting up meetings with potential clients and listening to their wishes and concerns. 

• Negotiate/close deals and handle complaints or objections 

• Prepare and deliver appropriate presentations on products and services 

• Maintaining regular contact with existing customers.  

• Demonstrating the technical features and benefits of our products.  

• Advising customers on technology upgrades and related products.  

• Composing tender documents and customer proposals.  

• Maintaining strong customer relations.  

• Meeting sales targets.  

Technical Sales Executive Requirements:  

• Degree in business administration or related field.  

• Previous experience as a sales executive.  

• Strong knowledge of scientific and technical products.  

• Excellent interpersonal skills.  

• Strong communication skills.  

• Basic knowledge of computer systems and Office Software.  

• Ability to meet sales and commission targets.  

• Ability to travel.  

A passionate developer

• Strong working knowledge of OOPS
• Functional programming principles
• Strong believer of Clean Code practices
• An advocate of TDD, BDD, SOLID, CI/CD, Lean development
  
  You’ll easily settle in if:
  You come from a strong Java/J2EE background with web application frameworks like Spring Boot or Drop wizard
  You have ample work experience in Caching, Multi-Threading, Asynchronous APIs, Exception Management and use of collections, Mocking, Unit testing tools like Junit & TestNG"
  You are fluent with version control tools like GIT and Bitbucket
   Experience with Continuous Integration, Continuous Deployment, Static Code Analysis, Jenkins and SonarQube
  Willingness to take ownership of the technical solution and ensure technical expectations of deliverables are met.
   Exposure to AWS/Azure cloud and containerization
  Have a good Understanding of Distributed Application Architecture.
  You ‘ll love:
  Awesome opportunity to work with Micro Services architecture getting shipped on Cloud.
  Experience in working with automated build deploy powered by Code Analysis, Automated Tests, Functional and Nonfunctional analysis, Blue Green deployment and much more
   First-hand experience on broader enterprise application concerns like Message Bus, Queues, Caches, Concurrency and Parallelization

• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan, and coordinate testing activities
• Design test cases based on the use cases and considering various quality aspects.
• Perform thorough regression testing when bugs are resolved
• Perform in-depth and thorough testing of the owned features/areas.
• Maintain the test cases and test results in test management system.
• Maintain the defects in defect Management system.
• Plan and realise the test environment, platforms, test cycles and regression cycles based on the strategy and quality evaluation at different stages of the product.
• Keep updated on the latest testing and domain technologies, test coverage methodologies and quality metrics.
• Develop skills on automation and testing tools.
• Should guide junior members in performing their activities effectively and help them develop technical skills.

• BE/B-Tech/BS/MS degree in Computer Science, Engineering or a related subject
• Should have at least 4 years of relevant experience in QA.
• Proven working experience in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• Hands-on experience with automated testing tools is a plus
• Knowledge of SQL and scripting is big plus