Customer Success Manager

at IoT Research Labs

DP
Posted by Sri Divya
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Hyderabad
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3 - 5 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Customer Success
Client Servicing
Customer Relationship Management (CRM)
Responsibilities: - Building and maintaining relationships with clients and periodically sending performance reports to client - Conducting business reviews to ensure clients are satisfied with our products and services. - Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. - Develop and maintain excellent relationships with clients and a positive reputation within the industry. - Work to identify and/or develop upsell opportunities. Required Candidate profile Requirements: - 3-5 Years of experience in Account Management/Client handling Profiles - Excellent communication skill and strong negotiation skills - Bachelor's degree in Computer/IT Engineering from Tier 1 Institute - Ability to derive insight from data and build actionable strategy based on analysis - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services - Thoughtful, curious and a problem-solver and comfortable with a fast-paced, highly ambiguous environment
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About IoT Research Labs

Revolutionize your fleet management with an IoT-powered fleet intelligence solution from IoT Research Labs, India.
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Founded
2015
Type
Product
Size
20-100 employees
Stage
Raised funding
View full company details
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