Customer Success Manager

Role - Manager Programmatic

About our client :

Our Client is a digital- first global performance marketing agency& world's largest media investment company which is a part of WPP. They a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

Locations - Mumbai, Pune & Chennai

What your day job looks like :

- Manage a team of programmatic professionals with expertise in programmatic media

- Maintain positive client relationships, expectations, and communications

- Identify and solve client risks before they escalate to issues

- Oversee the cross-functional campaign development with internal SEO/Search/Content/Social teams as well as sister media agencies

- Build on existing level of programmatic expertise and develop a reputation for innovation and efficiency internally

- Ensure the integration of programmatic into the overall communications strategy

- Support and lead the strategic development and execution of programmatic campaigns

- Foster teamwork and create a constructive work environment

- Maintain a high level of employee commitment

- Provide team leadership that rewards creativity

- Demonstrate thought leadership for clients and the industry

- Educate clients on the importance of programmatic in the overall marketing mix

- Understand clients' business and generate new ideas to enhance client performance

- Provide effective analysis to support marketing recommendations.

What you'll bring:

- 4+ years of aligned industry experience, preferably within an agency

- Experience executing on Programmatic platforms (DV360, The Trade Desk, App Nexus (Xandr Invest), Amazon, etc.)

- Experience with analytical tools is an asset (Google Analytics, PMP Partners, Ad Servers, DMPs, etc.)

- Demonstrated strong client relationship responsibility

- Proven account management experience, including analytical and creative problem-solving skills

- Ability to interact in a professional manner and communicate with clients over calls

- Proven ability to lead successful campaigns

- Superior verbal and written skills with outstanding presentation ability

- High level of attention to detail and the ability to handle and prioritize multiple accounts

- High level of technical proficiency in Microsoft Office, specifically Excel and PowerPoint

- Come with experience of handling 6-7 direct reporters

Qualifications & Skills

• Proven track record in delivering Data Governance Solutions to a large enterprise
• Knowledge experience in data governance frameworks, formulating data governance policy, standards and processes
• Experience in program management and managing cross functional stakeholders from senior leadership to project manager level
• Experience in leading a team of data governance business analysts
• Experience in data governance tools like Informatica Data Quality, Enterprise Data Catalog, Axon, Collibra
• Experience in metadata management, master and reference data management, data quality and data governance

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

·        Should have 5 to 6 years of work experience as a Python Developer

·        Expertise in at least one popular Python framework (like Django, Flask or Pyramid)

·        Knowledge of object-relational mapping (ORM)

·        Familiarity with front-end technologies (like JavaScript and HTML5)

·        Should have completed B.E/B.Tech. /MCA in any field.

·        Good problem-solving skills and Team spirit.

·        Writing scalable code using Python programming language.

·        Testing and debugging applications.

·        Developing back-end components.

·        Integrating user-facing elements using server-side logic.

·        Assessing and prioritizing client feature requests.

·        Integrating data storage solutions.

Job Profile - Hospital Marketing

-Drive growth & revenue as per the plan and target.

-Increase patient footfall and bed days in each unit.

-Design & Execute marketing strategy and delivery mechanism

-To focus and improve all key parameters of branding & promotion of the organization.

Work Exp - 1 to 2 years of marketing in Hospital/ Healthcare/ Pharmaceutical/Medical Device industry

PHP, Cordignito, Laravel, SQL, Oops concept, strong logical thinking.

• Excellent working knowledge on Data Warehousing /Data Migration activity using an ETL tool.
• Strong Data Integration, PostgreSQL/Oracle Database skills, Shell Scripting, Python programming, and development know-how.
• Hands-on experience in working with and generating XML documents.
• Good analytical and business process understanding capability.
• Familiarized with Data Models, Source-Target Data Mapping, Transactional, and Master Data concepts.
• Well-experienced in High level/Detailed design, Performance tuning of ETL jobs.
• Very good communication skills, interpersonal skills, stakeholder management skills, self-motivated, quick learner, team player.
• Exposure to After Sales Business Domain is highly preferred.
• Experience using HP ALM, Jira for ticketing.
• Experience release management

Team Manager – Direct Sales, Toppr.com Location: PAN India https://toppr.breezy.hr/

Toppr is an adaptive after-school learning app for classes 5th to 12th. Our vision is to make learning personalized using technology. We believe each child is unique with distinct learning needs.

We are building Toppr as an adaptive platform that can increase engagement, optimize learning and improve outcomes. We have the widest syllabus coverage in India with over 20 subjects, 20 boards and 50 exams. Over 30 lakh students use the learning app.

Toppr was started in 2013 by IIT Bombay alumni ZishaanHayath and HemanthGoteti and is backed by venture capital firms SAIF, Helion and Eight Roads.

If the future of education interests you, we would love to talk about what you can bring to our team.

We are the face of Toppr for all our students and their parents.

We help them understand how to leverage Toppr platform for their learning We strive to take Toppr to every single household in India; and then the world.

• Provide the team with a vision and objectives; manage key performance indicators.
• Set the monthly, weekly, daily targets for the team and ensure that the team targets are achieved.
• Handling and guiding team of Academic Counselor to achieve monthly sales target.
• Maintain the sales report of the team.
• Motivating & mentoring team to achieve & exceed targets
• Design & develop business models as per the location and market situation.
• Conducting weekly reviews for performance & training.
• Identifying the areas of improvements & KPI’s
• Involve team in calling for negotiation and objection handling as and when required.

• Are dynamic professionals who drive their team to exceed business targets
• Possess sound knowledge and understanding of consumer (students and parents) behavior
• Thrive in a fast paced ambiguous work environment
• Have excellent communication skills in English and the regional language

• MBA or Graduate with at least 5 years B2C sales experience
• Minimum 1 years’ experience of managing a team of 10 – 20 sales executives
• Experience in to Data Analysis; proficient with using Excel