Customer Success Manager

1. Collaborate with the team to develop design concepts and visual solutions.

2. Work with our draping software to create virtual draping experiences for our customers.

3. Assist in creating graphics for our products.

4. Assist in video editing and video making tasks to produce engaging promotional content for our brand

5. Apply your knowledge of digital marketing and Instagram marketing to strategize and execute effective social media campaigns that drive brand awareness and engagement.

6. Embrace design thinking principles to solve complex creative challenges and contribute innovative ideas to our design process.

7 Utilize Canva to develop aesthetically pleasing and visually appealing graphics for our online platforms and marketing materials.

8.Assist in creating social media calendar and Graphics by maintaining brand voice and identity.

• Experience designing, prototyping, and shipping we band mobile applications.
• Strong UI skills including layout, color theory, iconography, typography, deep understanding of design systems and responsive girds, branding look & feel, and illustration.
• Strong knowledge of User Centered Design (UCD), Design Thinking, Prototyping Thinking and UX principles and law.
• Experience with HTML5 and CSS and good knowledge of how Frontend development works
• The ability to work and communicate properly with Business, UX, and development teams
• Motivation and self-direction to seek clarification from stakeholders, UX designers, work with developers to ensure your designs are possible to be implemented as intended
• The ability to offer and accept design feedback and use it to iterate and improve the team’s work.
• The ability to defend or explain your work.
• A portfolio demonstrating your best work is a must.
• Strong written and verbal communication skills.
• A curious mind and an always-improving mindset.
• Comfortable working in a fast-paced agile work environment
• Strong knowledge in UI design principles, patterns, best practices, and the latest trends

• 5-7 Years of prior experience in the same role.
• 3+ years of UI design with strong knowledge of B2B & B2C software, SAAS, and mobile applications
• Proficiency with HTML5, CSS, JavaScript and programming knowledge is a plus.
• Experience with WCAG, responsive web & mobile design
• Experience in creating and maintaining design systems.
• Experience authoring style guides and pattern library creation/maintenance
• Demonstrated an understanding of core UX Design principles
• A working knowledge of UX research practices.
• The ability to apply user research methods to validate design ideas

Role & Responsibilities:

• Strong Microsoft Dynamics CRM product experience, ideally with CRM 2016 or 365.
• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects.
• 4+ Years of custom development experience in Microsoft Dynamics CRM/365.
• 3+ Years of experience in .NET, C#, ASP.NET & JavaScript programming.
• Proven experience in consulting on software products, business analysis &requirements gathering.
• Proficiency in developing plug-in & workflow assemblies.
• Experienced in developing .NET web services & web API applications.
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards.
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications.
• Knowledge of Power Automate and Azure is a plus but not mandatory.
• Hands on experience with Team Foundation Server. Responsibility :
• Implementing & extending Dynamics CRM software & inspiring its use within the business environment, advising on best practices to ensure its features are utilized to their fullest.

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.
• Must have completed at least 3 month course.

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

125 Crore (1.25billion) Indians are denied access to Formal Credit. Contrarily, Indians have 23000 tonnes of gold in their homes, its worth approximately 110 Lakh Crores ($1.4Trillion). Over 70% of this gold is in Rural India, which is also the most underbanked. Yellow Metal was founded in Nov 2019 with the purpose to transform the way people use their household gold. We believe we can monetize this gold mine for rural India to make their lives better.

The first step in this direction is to enable Rural India with a simple gold loan in 30 mins at their doorstep.

Technology is at the core of building a simple, efficient, and effective consumer experience that will help build trust. We're looking for high-energy people capable of becoming founding members of a startup and those who want to raise the bar of performance and productivity.

Desired Background

1. You can develop cross-platform mobile applications in Flutter
2. You can work in close conjunction with product, design, backend, and QA teams to develop features
3. You can suggest and follow best practices and coding standards
4. You can plan, estimate, and own the deliveries of your project

Required Skills

• 2+ years of experience and a track record in building mobile Apps. (Android or iOS. Both are a huge plus).
• 2+ years of experience in Flutter & PHP.
• Expertise in working with different state management approaches.
• Expertise in performance tuning of Flutter Apps.
• Bonus point: Track record of building an application from scratch and scaling it.

Why Join Us

• We are working on a problem that has an impact to the root level of the country
• Remote First
• Comprehensive health insurance
• Up-skilling Budget
• Equity for all

ASP.net core , MVC , *ASP.net core, MySql
MS SQL
*Angular 4 above
* oops concepts

* java script, case, and HTML exp in agile like scrum.

LOCATION- PUNE
Currently work from home.

Job Type: Full-time

ABOUT US:

Magic Crate is an innovative early childhood learning company that is a pioneer and market leader in the area of discovery kits for young children. Magic Crate was set up in early 2014 by young parents from IIT, IIM, NID and Georgia Tech as a subscription service that delivers activity boxes based on fresh new themes to their customers doorsteps each month. The activities, based on science, arts, games & role play, are designed by a multi- disciplinary team of early childhood experts and specialist designers. The carefully curated activities cleverly merge educational outcomes with hours of fun and laughter for young children. 

Magic Crate is a dynamic company growing fast, and we are looking for energised and ambitious people to join us on that journey.

What this means is at this stage you will be core - influencing all aspects of development. Working with us you will enjoy a fast-paced environment with opportunities to help grow the business, and your own professional career.

ROLE:

As a Business Development Associate at Magic Crate, you will be joining the core team  responsible for helping to shape the company’s growth narrative. Working closely with the Team Lead’s your role will be to help deliver sales growth by developing and executing sales strategy developed.

The perfect candidate will be systematic and organised, a proven closer of any sales in any sector, with a flair for creatively communicating innovative new services which benefit a wide variety of customers, who are parents of children of different age groups.

WHAT'S ON OFFER:

• Competitive salary with an attractive incentives which is performance based.
• A strong appraisal and promotion policy.

WHAT'S INVOLVED:

• New Customer Acquisition - Focus on converting fresh, warm leads into confirmed orders. 
• Contacting,Promoting and selling our innovative products to Customers. 
• Able to negotiate and close Sales in routine situations.
• Renewal Team - Focused on extending existing subscriptions or renewing expired subscriptions. 
• Follow-up on the customers. 
• Developing existing and new customer relationships. 
• Meeting agreed upon Sales targets and Sales Objectives. 

RESPONSIBILITIES:

• Explain the customer on the product, its features, benefits and discuss special promotional offers available. 
• A typical day will require a maximum of 60 to 70 calls, depending on your Targets achieved. 
• Our Customers are parents of children between the age group of 2 to 13 Years.
• Talk to new customers, follow up on past customer orders for tracking and checking on reports. 
• A regular day involves making 4 to 5 subscription sales.  

CANDIDATE REQUIREMENTS: 

• Strong Communication skills with Multilinguistic skills.
• Strong Interpersonal skills, motivating and achieving.
• Passionate about a career in Sales.
• An influencer with consummate negotiation skills.
• Resilience and the ability to cope with rejection. 
• Charismatic team player.
• A high degree of self-motivation and Ambition.