
About Detente Technologies Pvt Ltd
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Strong portfolio showcasing graphic design and animation skills
• Proficient in design software (Premiere Pro, After Effects, Adobe Illustrator, Photoshop etc.)
• Ability to work efficiently and meet deadlines
• Excellent communication and collaboration skills • Understanding of the lead generation process and how to create effective visuals
• Preferably, Previous experience of working with a Lead Generation house or agency
• Preferably, some exposure to content writing
Roles and Responsibilities:
- Initiating conversations with prospects through cold calling, emailing, and other sources.
- Have business conversations with potential customers to identify pain areas and challenges that will help in qualifying the opportunity.
- Presenting company offerings and taking the prospects through the lead generation cycle to convert them into potential opportunities.
- Moving leads through the funnel to set up meetings.
- Should be able to handle the initial customer call to identify and qualify the opportunity.
- Profiling and qualifying companies based on industries, geography, revenue, employee strength, and vertical.
- Extensively knowledgeable in secondary research on companies and decision-makers using different market research tools like LinkedIn, ZoomInfo, etc.
- Proficient in the use of CRM to track daily sales activities.
- Should have strong research capabilities and a good understanding of the North American market, industries, and IT Services.
- Identifying Decision-makers, and influencers in department-wise and collecting required information like email id, contact number, domain, responsibilities, etc.
Skillsets Required:
- Strong communication skills – verbal and written for telephonic and email exchanges.
- Strong desire and a go-getter attitude with a focus on reaching targets.
- Should have experience in IT Cold calling US/Canada Region minimum of 2 years.
- Great interpersonal Skills & should be a team player.
- Good proficiency in LinkedIn Navigator, Salesforce, ZoomInfo, and MS Office (Outlook, Word, PowerPoint, Excel)
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
- 0-2 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
Responsibilities:
- Devise procedures to inspect and report quality issues.
- Monitor all operations that affect the quality.
- Supervise and guide inspectors, technicians, and other staff.
- Assure the reliability and consistency of production by checking processes and final output.
- Appraise customers' requirements and make sure they are satisfied.
- Report all malfunctions to production executives to ensure immediate action.
- Facilitate proactive solutions by collecting and analyzing quality data.
- Review current standards and policies.
- Keep records of quality reports, statistical reviews, and relevant documentation.
- Ensure all legal standards are met.
- Communicate with external quality assurance officers during on-site inspections.
Requirements:
- Key requirements: Functional Testing, Automation, Base24 JIRA, API.



Role- Product manager
We are seeking a Product Manager who will have a passion for agile, creating new delivery processes. This role includes leading cross-functional resources necessary for successful product definition where you will provide relevant business context for Agile software development team and leading team through planning exercises designed to help select development work for timeboxed execution.
Experience range- 8-14 Years
Responsibilities
- Create and ensure a shared understanding of product vision and strategy amongst all members of the team.
- Define a product portfolio from a product strategy that balances business need, opportunity, feasibility, and achievability.
- Demonstrate platform thinking by abstracting feature requests into “classes of problems” and creating an extensible product which can be used for a variety of current and future needs.
- Should have experience in Pre-sales.
- Backlog management, iteration planning, and elaboration of the user stories
- Guiding the team and organization on how to use Agile/Scrum best practices and values
- Partnering with Product Management to create and maintain a product backlog according to business value or ROI
- Create Product roadmap
- Understanding on NFR (Non-functional requirements.
- Understanding on Wireframing & Prototyping
- Lead the planning product release plans and set an expectation for delivery of new functionalities
- Providing an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
- Understanding knowledge of the market, the users, and the roadmap for the product.
- Represents the customer, interfaces and engages the customer
- Evangelize and market: communicate the value proposition and bring an emotional connection to the product to all stakeholders and team members.
- Drive research and competitive analysis to identify ways to transform the user experience, and create competitive opportunities.
- Reframe business solutions into actual business needs
- Articulate how the product fulfils the business strategy and creates value to internal and external stakeholders (e.g. clients).
- Understand the technical aspects of software development – including software engineering, architecture, and technical tradeoffs – enough to ensure that technical choices don’t conflict with the product vision and strategy, but rather enable them.
- Partner with engineering leads and architects so that decisions on product and technology direction are not made in a vacuum.
- Make data-driven decisions: support portfolio choices with evidence from analytics and research.
- Align product strategies with other product managers, articulate how the product strategy fits into the broader ecosystem.
- Nurture regular communication and connection with business stakeholders to ensure that product strategy stays aligned with business priorities, and also to keep stakeholders abreast of learnings from customers that impact product direction.
- Always be “discovering” what customers and users need. Get out of the building: visit clients and speak with users/customers. Always be learning from user research conducted during product development cycles.
- Partner with Product Owners to ensure constant alignment with business and customer goals, and outcome expectations for delivery.
Requirements
- About 7+ years of overall exp and 3-4 years of relevant experience working as a Product Manager in a technology environment
- Solid Agile experience
- Understanding of technology; Language and Applications
- Additonal exp with API Banking Domain would be plus to the role
- Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them.
- Ability to communicate clearly and concisely across technology and the business teams.
- Experience supporting/rolling out initiatives to commercial teams
- Experience with demand generation, account/territory management, opportunity management and contact management capabilities, functionality and workflows.
- Themselves Make Outbound Calls to Prospects
- Manage a Team of 1-3 Sales Guys.
- Leading Sales teams to reach Sales targets.
- Provide detailed and accurate sales forecasts.
- Recruit, hire, and train sales team.
- Maintain a proper follow up format with whole team
- Explaining the services of Hedgehomes over call and in person to the clients
- Assisting the Prospects in site visits to various real estate projects briefing them
about the pros and cons of individual location and project. - Analyzing the requirement of the prospect and finding a suitable project for him/her.
- Supporting business development through active lead nurturing and developing prospect relationships
- Work on CRM software tools.


