Software Architect/Solution Architect/ GSI

MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more - backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.

We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.

Role Overview

As Lead – Product Support & IT Infrastructure, you will oversee the technology backbone that supports MIC Global’s products, data operations, and global business continuity. You will manage all aspects of IT infrastructure, system uptime, cybersecurity, and support operations ensuring that MIC’s platforms remain reliable, secure, and scalable.

This is a pivotal, hands-on leadership role, blending strategic oversight with operational execution. The ideal candidate combines strong technical expertise with a proactive, service-oriented mindset to support both internal teams and external partners.

Key Responsibilities

Infrastructure & Operations

• Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
• Ensure system reliability, uptime, and performance across global deployments.
• Align IT operations with Agile development cycles and product release plans.
• Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
• Drive continuous improvement in monitoring, alerting, and automation processes.
• Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Manage vendor relationships, IT budgets, and monthly cost reporting.
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Security & Compliance

• Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
• Monitor, respond to, and mitigate security incidents in a timely manner.
• Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
• Prepare regular reports on security incidents, IT costs, and system performance for review with the Head of Technology.
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Team & Process Management

• Deliver exceptional customer service by ensuring internal and external technology users are supported effectively.
• Implement strategies to ensure business continuity during absences — including defined backup responsibilities and robust process documentation.
• Promote knowledge sharing and operational excellence across Product Support and IT teams.
• Build and maintain a culture of accountability, responsiveness, and cross-team collaboration.
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Required Qualifications

• Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
• Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
• 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
• Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
• Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
• Hands-on experience with security frameworks, incident response, and business continuity planning.
• Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
• Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
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Benefits

• 33 days of paid holiday
• Competitive compensation well above market average
• Work in a high-growth, high-impact environment with passionate, talented peers
• Clear path for personal growth and leadership development.

Hi,

We are looking for candidate with experience in DevSecOps.

Please find below JD for your reference.

Responsibilities:

Execute shell scripts for seamless automation and system management.

Implement infrastructure as code using Terraform for AWS, Kubernetes, Helm, kustomize, and kubectl.

Oversee AWS security groups, VPC configurations, and utilize Aviatrix for efficient network orchestration.

Contribute to Opentelemetry Collector for enhanced observability.

Implement microsegmentation using AWS native resources and Aviatrix for commercial routes.

Enforce policies through Open Policy Agent (OPA) integration.

Develop and maintain comprehensive runbooks for standard operating procedures.

Utilize packet tracing for network analysis and security optimization.

Apply OWASP tools and practices for robust web application security.

Integrate container vulnerability scanning tools seamlessly within CI/CD pipelines.

Define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaborate with software and platform engineers to infuse security principles into DevOps teams.

Regularly monitor and report project status to the management team.

Qualifications:

Proficient in shell scripting and automation.

Strong command of Terraform, AWS, Kubernetes, Helm, kustomize, and kubectl.

Deep understanding of AWS security practices, VPC configurations, and Aviatrix.

Familiarity with Opentelemetry for observability and OPA for policy enforcement.

Experience in packet tracing for network analysis.

Practical application of OWASP tools and web application security.

Integration of container vulnerability scanning tools within CI/CD pipelines.

Proven ability to define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaboration expertise with DevOps teams for security integration.

Regular monitoring and reporting capabilities.

Site Reliability Engineering experience.

Hands-on proficiency with source code management tools, especially Git.

Cloud platform expertise (AWS, Azure, or GCP) with hands-on experience in deploying and managing applications.

Please send across your updated profile.

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

We are looking for a DevOps Engineer with expertise in infrastructure as a code, configuration management, continuous integration, continuous deployment, automated monitoring for big data workloads, large enterprise applications, customer applications, and databases.

You will have hands-on technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. If you love to solve problems using your skills, then join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Automate infrastructure creation with Terraform, AWS Cloud Formation
• Perform application configuration management, and application-deployment tool enabling infrastructure as code.
• Take ownership of the Build and release cycle of the customer project.
• Share the responsibility for deploying releases and conducting other operations maintenance.
• Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
• Provide operational support for the rest of the Engineering team help migrate our remaining dedicated hardware infrastructure to the cloud.
• Establish and maintain operational best practices.
• Participate in hiring culturally fit engineers in the organization, help engineers make their career paths by consulting with them.
• Design the team strategy in collaboration with founders of the organization.

What are we looking for?

• 4+ years of experience in using Terraform for IaaC
• 4+ years of configuration management and engineering for large-scale customers, ideally supporting an Agile development process.
• 4+ years of Linux or Windows Administration experience.
• 4+ years of version control systems (git), including branching and merging strategies.
• 2+ Experience in working with AWS Infrastructure, and platform services.
• 2+ Experience in cloud automation tools (Ansible, Chef).
• Exposure to working on container services like Kubernetes on AWS, ECS, and EKS
• You are extremely proactive at identifying ways to improve things and to make them more reliable.

You will be preferred if

• Expertise in multiple cloud services provider: Amazon Web Services, Microsoft Azure, Google Cloud Platform
• AWS Solutions Architect Professional or Associate Level Certificate
• AWS DevOps Professional Certificate

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

The Path to Joining the Mactores Team

At Mactores, our recruitment process is structured around three distinct stages:

Pre-Employment Assessment: 

You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.

Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.

HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.

At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

• Responsible for the entire infrastructure including Production (both bare metal and AWS).
• Manage and maintain the production systems and operations including SysAdmin, DB activities.
• Improve tools and processes, automate manual efforts, and maintain the health of the system.
• Champion best practices, CI-CD, Metrics Driven Development
• Optimise the company's computing architecture
• Conduct systems tests for security, performance, and availability
• Maintain security of the system
• Develop and maintain design and troubleshooting documentation

• 7+ years of experience into DevOps/Technical Operations
• Extensive experience in operating scripting language like shell, python, etc
• Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
• Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
• Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
• Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
• Knowledge of Databases (MySQL, NoSQL)
• Knowledge of security/ethical hacking

• Have experience with ElasticSearch, Kibana, LogStash
• Have experience with Cassandra, Hadoop, or Spark
• Have experience with Mongo, Hive