Customer Support Executive- Internship

About KrispCall

At KrispCall, we’re building a modern cloud telephony platform designed to simplify and modernize business communication. Thousands of users globally trust our system to manage calls, support teams, and stay connected all in one place.

We're a fast-moving startup with bold ambitions. If you're passionate about technology, enjoy solving real problems, and want meaningful professional growth, this is your opportunity.

About the Role

We’re hiring a customer support representative based in India who genuinely enjoys helping people. In this role, you’ll be the first point of contact for our users and internal teams. You’ll guide customers through issues step-by-step and collaborate closely with product, engineering, and customer success teams to make the platform better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide timely and helpful technical support to users via chat, email, and video calls.
• Troubleshoot issues related to VoIP, integrations, account access, and app behavior.
• Offer step-by-step solutions and clear communication.
• Help onboard new users and ensure a smooth start.
• Identify recurring issues and document them to improve support processes.
• Collaborate with product and engineering teams to share feedback and insights.

What We’re Looking For

Must-Haves:

• 1+ year of experience in technical support, SaaS, or helpdesk roles.
• Understanding of VoIP, cloud platforms, or browser-based tools.
• Reliable computer and stable internet connection.
• Strong communication skills and a proactive problem-solving mindset.
• Fluent in English (spoken and written).

Nice-to-Haves:

• Familiarity with HubSpot, Zendesk, Intercom, or similar tools.
• Experience working remotely or in fast-paced tech/startup environments.
• Knowledge of APIs, basic networking, or browser developer tools.

Why This Role is Worth Your Time

We're not a corporate giant and that's a good thing. At KrispCall, you won’t be another cog in the wheel. You’ll take ownership, gain exposure across departments, and have opportunities to grow into more technical or strategic roles based on your strengths and interests.

What You Get

1. Fully remote role across India
2. Learning and growth opportunities
3. Open, inclusive, and supportive team environment
4. Merit-based career progression

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and want to grow with a global startup, we want to hear from you.

Let’s build the future of communication together.

Greetings!

Hiring for the below position with a leading IT MNC.

Role: Guidewire Developer 

Positions: Senior Executive / Manager / Senior Manager

Experience: 6-20 years

Location: PAN India (Hybrid work)

Details: (Key Skills)

Senior Executive: 

Guidewire Claim Center -Configuration with ACE certification

6-9 years of experience

Manager:

Guidewire Billing Center - Configuration and Integration experience

9-12 years of experience

Sr.Manager:

Guidewire Policy Center (PC) - Configuration and integration experience

13-20 years of experience

This position is contractual. The appointment will be for a period of one year. Interested candidates should fill-up a Google Form within 30th July, 2024 (midnight) with the Link: https://forms.gle/VifhWi6yGZxbmUsN7

Job responsibilities:

i) Develop and implement communication and public engagement strategies that align with the institution's goals and objectives and promote the institution's work and impact.

ii) Conduct regular analysis and reporting on the effectiveness of communication and public engagement strategies and adjust them as needed

iii) Assist with other administrative tasks as and when needed

1. should have strong communication skill
2. able to communicate to client about technical solutions and needs
3. Able to deliver the project from end to end without management support
4. Should be able to code Full stack development Ex: MERN
5. Manage team independently
6. Minimum 5+ years of experience

Type, Location : Mumbai

Desired Experience: 3+ years

Roles and Responsibilities :

What You’ll Do:

• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

What you bring to the table:

• 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular, React, javascript, node js, MySQL/Postgres SQL/MongoDB
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

MTX Group Inc. is seeking motivated Project Managers to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform, mavQ, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The mavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Eligibility:

• 7-12 Years of Project Management experience
• PMP certification is a must
• Prince2 / CSM is preferred. 

Responsibilities:

• Customer facing role & owns the entire project lifecycle from initiation through closure by establishing a project plan & milestones
• Monitors and manages project financials, scope, and schedule to ensure the project stays on track for assigned client projects
• Drives the implementation of high-quality cloud solutions by closely engaging with all project team members (Tech Leads, Business Analysts, Developers, QA, etc)
• Acts as a primary day-to-day point of contact for the client and the operational aspects of the project
• Facilitates or co-leads with customer project manager on regular status meetings with the project team, sponsors, and all stakeholders
• Generates and distributes weekly status reports to various stakeholders at various forums
• Prepare weekly financial summary and take care of management reporting to track cost and ensure the financial health of the project
• Proactively identify and manage issues/risks throughout the project
• Provides mentoring and guidance to project team members
• Manage project dependencies, represent project in a various cross-project forum
• Procure project team; establish necessary team procedures
• Participates actively in CoEs, Discussion forums, advocates the use of MTX best practices

What you will bring:

• Any recognized Project Management Certification as mentioned in eligibility criteria.
• Hands-on experience in delivering/leading a project delivery
• Expertise in using project management tools like Smartsheets, Lucid charts, Google Apps, MS Office, etc
• Hands-on experience of various software delivery methodologies like Agile, Scrum, Waterfall, etc
• Hands-on experience of basic data tools like Excel, Google Sheets etc
• Understanding of various project contract types like time and material, fixed-price, etc.
• Flexibility to support and meet onshore client expectations
• Should be able to work and support clients located in EST time zones

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

***

• Developing new user-facing features using React.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript

• Experience with data structure libraries (e.g., Immutable.js)

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs
• Knowledge of GraphQL is a plus.

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

Familiarity with code versioning tools such as Git


Timeline: