Customer Support Executive- Internship

The key aspects of this role include:

• Design, build, and maintain scalable applications using Python.

• Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements.

• Act as a subject matter expert for Application Software developers and Engineers.

• Handle server-side code for a production platform and contribute to new features

To be the right fit, you'll need:

• More than 4+ years of experience as a software developer in Python, with knowledge of at least one Python web framework such as Django, Flask, etc.

• Good understanding of common design patterns and architecture principles to design reliable and Scalable applications

• Strong communication skills

• Knowledge of databases line NoSQL or MongoDB

• Good to have AWS and Docker or Web services

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS

Role & responsibilities

• Provide technical support to customers via email, phone, and ticketing system.
• Troubleshoot and resolve customer issues related to our API Services.
• Prepare customized reports for clients using SQL queries to extract information from database.
• Perform API integration in third-party applications.
• Run APIs in Postman / Unix command line to re-produce error conditions
• Document and track customer issues and resolutions in our ticketing system.

Preferred candidate profile

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in PHP development or Technical Support role.
• Strong knowledge of API integration and testing.
• Strong knowledge of PHP and MySQL.
• Excellent communication and interpersonal skills.

Perks and benefits

• Flexitime for Work-Life Balance
• Complimentary Office Meals
• Paid Sick Leave and Time Off
• Enjoy a Vibrant Workplace Culture

About Airblack

Airblack is India’s largest online skilling academy, helping people become micro-entrepreneurs or get flexible opportunities through innovative “do-it-together” (DIT) courses.

In three years, Airblack's beauty academy has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses as freelancers, studio owners, or earning influencers. We have also forayed into hospitality and culinary and helped over 500 bakers launch a baking business with our Certified Professional Baking Course

Airblack is backed by marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund, Better Capital and Mars Shot Ventures. We have also been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized by Forbes as a “Select 200” company with global business potential.

Who are we looking for?

At Airblack, we're entering a path of exponential growth, aiming to grow our revenue tenfold within the next two years while bolstering our profitability. In this pivotal phase, we seek a dynamic Performance Marketer responsible for planning, implementing, and optimizing high-performing advertising campaigns across various online channels, including Google Ads and Meta Ads, to increase company sales and brand awareness. This role requires a combination of analytical, creative, and strategic thinking to develop scalable and efficient campaign structures.

The ideal candidate would be driven by a blend of creative problem-solving and analytical prowess and thrive in a high-ownership environment. If this sounds like you, we would love to meet you.

What would you be doing?

• Performance Marketing: Develop, execute and manage lead acquisition for the Airblack inside-sales team by efficiently planning, executing and scaling up performance marketing campaigns on Facebook, Google and other digital media platforms
• Perform daily account management, check campaign performance, and adjust bids to enhance campaign efficiency.
• Optimize performance across ad channels by testing and tuning ads, keywords, and bid strategies.
• Analytics & Instrumentation: Contribute to the analytics muscle of the Growth function with in-depth data analyses and set-up tech instrumentation to scale operations
• Experimentation & User Insights: Deliver continuous user insights, solutions discovery and experimentations across both 0-to-1 and scale-up revenue initiatives
• Go-To-Market Operations: Execute end-to-end operations on GTM, leads CRM and revenue optimization initiatives.
• Creative Strategy: Be a creative powerhouse in acquisition advertising by ideating and producing best-in-class video and static ad properties, user communications and landing pages
• Cross-Team Collaboration: Work with the Growth, Design, Brand, Tech, Product and Inside-sales functions to advance cross-function revenue and profitability goals.
• Key Ownership: Own key metrics like ROAS, CAC, Lead Conversion % and Revenue

What makes you a suitable candidate?

We would love to hear from you if you meet the qualifications below:

• Experience: 1+ years in digital performance marketing with a high-growth startup preferably in the education / ed-tech space
• Understanding of custom audiences and lookalike audiences.
• Ability to generate and install the Facebook pixel, and Google Analytics.
• Strong understanding of bidding techniques (AutoBid, CPC, CPM, oCPM)
• Expertise in creating ads and ad copies.
• Education: A bachelor's degree in any discipline is required from a tier 1 college
• You have managed upwards of 20 Lakhs in ad spending
• You are a marketing geek and can come up with creative ideas at scale
• You are thoroughly data-driven in decision-making; with good Excel skills. Experience in SQL is a bonus!
• You have a proven track record of taking high ownership and willingness to execute hands-on when needed
• You have a knack for driving 0-to-1 rapid experimentation initiatives and 1-100 standardized operational initiatives

Why should you join Airblack?

• Empowering Entrepreneurs: We cultivate a culture of entrepreneurship where individuals are employees and owners of their work.
• Experimentation & Build: Our Growth team fosters a culture of rapid experimentation, freedom to fail & iterate, and owning scale-up through process building.
• Unrestricted Autonomy: When confronted with a challenge, you have the authority to take charge, exhibiting determination and resilience to overcome obstacles and ultimately succeed.
• Drive for Success: Embrace challenges head-on, applying your skills and expertise to accomplish tasks precisely and excellently.
• Thriving Market Opportunity: Join us on an exhilarating journey as we pioneer India's inaugural platform for passion skills, offering a unique and vibrant market to shape and build upon.
• Work with a stellar team: Great missions require great people - and we are fortunate to have some of the smartest and nicest people support us in our journey. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Goldman Sachs, Paytm, Oyo, Bain & Co., BCG, Urban Company, top IITs and universities such as DU and NIFT.

As someone who will be a part of our team, your understanding of the product and our customers will be incredibly valuable.

Skills Required

• Thorough understanding of React.js and its core principles.
• Experience with popular state management tool -Redux
• Experience with HTTP based packages like Axios.
• GIT experience is a plus

About You

• You take initiative and ownership to see things through to completion. If it needs doing, you do it.
• You’re eager to take on challenges. When you don’t know something, you embrace the chance to grow and get better.
• We work together as a team, and that means we encourage each other to improve as a team. You are self-sufficient and love the challenge of solving problems and learning new things

As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

Benefits:

• Food allowance
• Leave encashment
• Paid sick time

• Closely work with Seniors
• Analyse and Implement the code.
• Perform Unit Testing
• Work in an Agile Environment
• Contributing in all Agile Ceremonies.

• Actively engage with internal business teams to understand their challenges and deliver robust, data-driven solutions.
• Work alongside global counterparts to solve data-intensive problems using standard analytical frameworks and tools.
• Be encouraged and expected to innovate and be creative in your data analysis, problem-solving, and presentation of solutions.
• Network and collaborate with a broad range of internal business units to define and deliver joint solutions.
• Work alongside customers to leverage cutting-edge technology (machine learning, streaming analytics, and ‘real’ big data) to creatively solve problems and disrupt existing business models.

In this role, we are looking for:

• A problem-solving mindset with the ability to understand business challenges and how to apply your analytics expertise to solve them.
• The unique person who can present complex mathematical solutions in a simple manner that most will understand, including customers.
• An individual excited by innovation and new technology and eager to finds ways to employ these innovations in practice.
• A team mentality, empowered by the ability to work with a diverse set of individuals.

• A Bachelor’s degree in Data Science, Math, Statistics, Computer Science or related field with an emphasis on analytics.
• 5+ Years professional experience in a data scientist/analyst role or similar.
• Proficiency in your statistics/analytics/visualization tool of choice, but preferably in the Microsoft Azure Suite, including Azure ML Studio and PowerBI as well as R, Python, SQL.

• Excellent communication, organizational transformation, and leadership skills
• Demonstrated excellence in Data Science, Business Analytics and Engineering

• Prior experience with one or more of the following:
  1. Enterprise technology teams
  2. Technology consulting
  3. A pre-sales or post-sales role
• Experience working on client facing engagements.
• Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
• Creative problem-solving skills.
• Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
• Very good written & spoken communication skills in English.
• For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.

• Prior experience in a developer tools company.
• Experience working with any of the following technologies:
  1. GraphQL
  2. Docker
  3. Kubernetes
  4. Postgres
  5. Frontend frameworks such as React, Angular, Javascript
• Experience with any of the following:
  1. Setting up and maintaining CI/CD pipelines
  2. Setting up and maintaining test suites
  3. Setting up and managing infrastructure
  4. Database admin