We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients

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Solve performance bottlenecks
Communicate and collaborate with product manager, QA, and UI/UX teams
Deliver with quality, on-time in a fast-paced start-up environment
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Candidate Profile:
Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
At least 5+ years of relevant experience as a back-end engineer
Excellent Java and object-oriented development skills
Experience in building and scaling microservices
Strong problem-solving skills, technical troubleshooting, and diagnosing
Solid knowledge of RDBMS and NoSQL technologies
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Job Description
Sr Linux System Administrator
Experience: 5-10 years
Skills:
- VMware, vCenter, ESXi Administration
- RHEL/AIX OS Upgrades
- RHEL and AIX Patching
- Installation and configuration of services and software components.
- Handling hardware failures and server crashes
- Linux Filesystems (ext3 /4, xfs, zfs, etc.) management.
- LVM and NFS Filesystem management
- User Administration, PAM, LDAP
- Ansible, Git, Jenkins, CI/CD
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- OS RHEL, Oracle Linux, Centos, UNIX AIX, others.
- AWS, Docker, and Cloud Administration optional
Shift: Willing to work in rotational shift including weekend oncall support.
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Job location : Bangalore
Immediate to 30 days of Notice
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- Understand PHP, JavaScript, and JQuery.
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Role: Partner Head- India (saas)
Location: Remote
Reporting Manager: VP Sales
Purpose:
We are looking for a Partnership Head, a true sales champion. We are a
growth-stage startup and this role will be an important part of our growth strategy.
We are looking for someone who can:
- Take primary responsibility for the strategy and execution of new resellers partnerships
- Identify relevant organizations that are strategically well-positioned to accelerate growth into new markets
- Identify potential channel partners across a variety of clusters, segmented by industry, geography, and specific area of expertise
- Close partnership agreements while properly balancing company goals, speed, and economic potential
- Evaluate the financial and non-financial benefits and risks of new partnerships
- Track, report, and optimize the performance of partnerships, including identifying issues as they arise, assessing possible solutions, and executing them
- Work closely with the Senior Channel and Sales leaders at monday.com in a strategic capacity to build out channel program in North America
- Collaborate with different teams at monday.com to build and maintain a pipeline of relationships with potential partners, taking responsibility for the relationship throughout all stages
You have/are
- 8+ years in SaaS sales/ business development positions - must
- Experience in recruiting and managing channel sales partners - must
- Experience in recruiting and managing VARs - a plus
- Ability to take an entire project from A to Z
- Strong relationship-builder, initiator, outstanding verbal and written communication skills
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- Carry out requirements analysis for change requests including requirements gathering and participating in workshops to understand project objectives and scope
- To work with other business analysts and members of Group Infrastructure to develop realistic solutions to business requirements, taking into account budgets, timescales and costs
- Support the development of training and implementation material
- Assist in integration and acceptance testing
- Participate in sprint planning where applicable
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- Experience using agile project management tools such as Pivotal Tracker
- Experience working within Scrum or other agile teams
- Experience in working with Marketing and Events tools such as Eventsforce
- Experience of working in a technology-focused company


Job Description
- Expertise in Javascript, JQuery, W3 CSS, CSS3, HTML5
- Deep understanding of client-side, frameworks such as React.js, Redux & Hooks
- Performance optimization techniques for the web and mobile web
- Expertise in Integrating and maintaining RESTful Web-Services
- Good understanding of AJAX, asynchronous request handling, partial page updates
- Good understanding of Virtual DOM, Data structure, and data manipulation
- Deep understanding of UX principles & building GUI
- Basic knowledge of version control system like Git / Mercurial / Bitbucket
- Writes clean, readable, and maintainable code
Industry:
Retail / E-commerce Functional
Area: IT Software - eCommerce, Internet Technologies Role Category: Programming & Design
Role: Application Programmer
Employment Type: Permanent Job,



