We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients
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Description of Role
- We are looking for an enthusiastic analytically minded data driven BI Consultant/Developer role in Mumbai based Data & Analytics team
- The Business Intelligence consultant/developer is a member of the analytics team whose focus is to provide hands-on consulting and
- · Understand and document the reporting business requirements, processes and workflows developing both written and visual depictions of requirements and process flows.
- · Work closely with BI product manager & lead dashboard design and information presentation ideation meetings with business stakeholders.
- Works extensively in Tableau Desktop, MS Power BI designing and building highly customized dashboards to provide stunning visual anal build assets like datasets, reports and dashboards using tools like Tableau, Powerbi & dataiku for internal customers within investment (Performance, Marketing, Sales etc.)
Key responsibilities
- · Builds Tableau/Power BI Data Models utilizing best practices, ensures data accuracy and ability to blend with other certified data sources.
- · Understand Analytics & Business Intelligence framework and partner with Analytics Technology & Enterprise reporting Technology team to build & deploy reports and dashboards.
- · Evaluate data sources and technology options, recommend appropriate solutions.
- · Build and maintain a reporting data dictionary and data lineage.
- · Perform data analysis, data mapping, and develop ad hoc queries.
- · Write SQL queries, stored procedures, and scripts, ETL jobs.
- · Perform QA testing of developed deliverables and assist with User Acceptance Testing
- · Manage the prioritization, logging and tracking of user related issues, defects, enhancements, and work requests.
Experience and Skills
- · Analytic and data driven mindset with a finesse to build dashboards that tell a story.
- · Strong communication skills, interacting effectively with quantitative colleagues as well as less technical audiences.
- · Minimum of 5 years of proven experience creating Dashboards, Reports and Visualizations with interactive capabilities.
- · Minimum of 5 years’ experience in business/data analysis and data preparation
- · Minimum 2 years of experience in working with big data & building data apps using Python.
- · Broad industry knowledge of investment management a plus
- · Excellent verbal and writing skills in English.
- · Excellent time management and ability to work under pressure to meet tight deadlines.
- · Maintain a strong commitment to quality.
Extramarks Education India Private Limited
Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly and is looking to hire for the position of Sr. Development Manager, to be an experienced professional with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
Job Description:
- Drive high performance in the Engineering team, with a relentless focus on agile methodologies and continuous innovation in processes, work practices and tooling.
- Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code-quality.
- Manage the program releases and collaborate with Architects for bringing new practices and making right technical choices for the system.
- Build a strong, progressive engineering culture that values diversity, trust, efficiency, technical ownership, and accountability.
- Able to lead the development cycle and ensure delivery of highly secure solutions that are optimised for performance and built to scale.
Required Skills:
- Extensive experience in managing teams building high-volume and highly complex consumer software products.
- Solid foundation in design, data structures and algorithms, and strong analytical and debugging skills with customer-facing product experience.
- Deep understanding and prior hands-on experience of back-end technologies like Java based microservices & system design architecture with Spring / Spring boot frameworks, hibernate & SQL OR NoSQL databases. (e.g. MySql, MongoDB, Cassandra).
- Good understanding of Java Memory Management, Garbage Collection, Multithreading, Immutability & concurrency programming.
- Expertise in effective planning and prioritization of projects to create an environment where randomization is either absent or extremely minimized.
- Able to break complex projects into modules and propose effective solutions in view of capabilities of existing platforms and infrastructure.
Desired Skills:
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services.
- Experience with high performance & high scale applications.
- Good knowledge of multiple data storage systems
This role is focused on Growth initiatives at cure.fit. As a Growth PM, you will be responsible for driving growth in users, revenue via a data-driven, experiment-based, systematic approach to growth and execute on key growth initiatives to achieve growth targets. Key responsibilities: - Identify levers and opportunities using which we can have more users, higher sales, better engagement - Build and deploy experiments to capitalise on these opportunities - Identify what works and what doesn't and scale up/down experiments accordingly - Develop a deep understanding of customers and engagement loops - Productify key learning’s from the experiments - Participate in tactical sales or marketing initiatives - Over time, build a growth machinery and systematised approach to driving growth - Strengthen capabilities in key areas such as SEO/ASO/Content/Referral This is a foundational role on the team and you will have the one-of-a-kind opportunity to develop a deep understanding of the core business/engagement loops and have high degree of impact. PMs on the team enjoy high degree of responsibility and ownership. You will work closely with Sales, Marketing and Technology teams to conceptualise, plan, execute and productize growth initiatives.
Looking for:
Understanding of consumer behaviour and psychology
We are looking for PMs/Engineers/Marketers with 3+ years of PM/Software Engineering experience in building consumer software products. You are very customer focused and have a strong understanding of the customer behaviour and psychology to come up with ideas and hypothesis to drive growth. You care not just about the technology but also the psychology that makes great products.
Impact orientation, curiosity, and hacker-mindset
You are impact-oriented and are constantly looking to achieve scale and leverage by leveraging data and consumer insights. You are highly curious and eager to learn/develop intelligence - you are never satisfied by just knowing “what happened” but are keen to understand “why it happened”. You have a hacker mindset and a sense of hustle which you use for prioritizing and bringing ideas to life.
Strong analytical and scrappy technical skills
You have 3+ years of experience as a PM or as a Software Engineer focused on building consumer products, especially on mobile devices (apps, progressive web). You come with analytical and data operations skills (ETL) and you are largely self-sufficient in pulling and analyzing data and deriving sound conclusions.
Skill set:
- Prior experience of 3+ years in building consumer products
- Strong understanding of hypothesis-driven, data-backed experimentation
- Strong analytical and data engineering skills
- Work closely with UX designers and UX researchers to translate user needs and business requirements into visual designs that are minimalistic, easy to use, and emotionally engaging.
- Follow and implement the visual design principles and visual trends.
- Design for responsive and/or adaptive experiences for mobile and web.
- Collaborate and review designs with other designers and stakeholders to ensure a consistent, integrated brand perception for a better user experience.
- Des/M.Des or equivalent experience in visual design with an amazing design portfolio. 1+ years of experience in visual design.
- A curious learner, actively contributing to define the 'what' as well as the 'how'
- A design enthusiast, exploring and experimenting with design elements and design principles.
- Abreast with the design possibilities within web technologies, mobile platforms, and excited about emerging technologies
- A problem solver with ideas that challenge the status-quo, together with the persistence to bring them to life.
- Gathering and evaluating user requirements in collaboration with product managers and engineers
- Illustrating design ideas using storyboards, process flows and sitemaps
- Preparing and presenting rough drafts to internal teams and key stakeholders
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Identifying and troubleshooting UX problems (e.g. responsiveness)
- Conducting layout adjustments based on user feedback
- Adhering to style standards on fonts, colors and images
What you need to have:
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit, strong communication skills to collaborate with various stakeholders
- Good time-management skills
About Us:
Sankey Solutions is a technology solution and IT consulting firm providing IT and digital transformation services. Solving high-level business problems of the clients using advanced software and methods. Started in 2015 with a team of 4 and has grown to a team of 200+ employees with offices in India, Singapore, and the UK.
The company has been awarded as one of the top 5 startups of the year 2019, recognized as the 7th fastest-growing tech company by Deloitte and 13th High Growth Company by Economic Times in India. We are technology agnostic with constant learning and unlearning of tools, languages, and mindset with conceptual understanding over black-box knowledge.
We work to develop innovative technology solutions with the latest technology in the field of Web Mobility, Application Services, AI, Big Data, Machine Learning, Predictive and Prescriptive modelling. With a vision to create a new type of technology company that can drive more innovation and build cutting edge solutions, we have worked with 50+ clients globally. Built more than 60 applications and solved more than 80 business problems
Role: HR-IT Executive
Job Description:
Job responsibilities:
- Create and execute a Campus Strategy for Sankey Solutions.
- Building relationships with College TPOs/ Directors/ representatives and driving campus hiring initiatives.
- Visiting College Job fairs in PAN India and conducting pre-placement presentations, group discussions, technical interviews, and Personal Interviews.
- Showcase your passion for campus talent acquisition by being responsible for PAN India campus relationship coordination with training & placement officers.
- Own and participate in induction program activities to maintain candidate engagement that results in a higher conversion of full-time employment.
- Leverage functional expertise, industry knowledge and trends to identify optimum sourcing options to attract top talent across campuses to ensure quality hires.
Qualification:
- Tech, B.Tech, M.Sc, B.Sc, BCA, BE, ME (COMP and IT students only), and MCA +MBA (HR)
Skills requirement:
- Excellent interpersonal skills & presentation skills
- Dynamic personality
- Problem-solving attitude
Experience: 1 year and above
Location: Thane, Mumbai
Note: Only IT graduates can apply for this role
We are hiring for Sr. React Js developer
Location- Indore
Experience- 2+years
Notice period- Immediate to 30days
Primary Skill Set :
Must have expertise on:
1) React, Redux & Redux-Saga
2) Experience/knowledge in working on AngularJS
3) Knowledge in TypeScript
4) Working experience in C#, WebAPI
5) Emotion or JS-based Stylesheets
6) Testing react with Jest and Enzyme
7) Mono Repo
8) Working in distributed enterprise application
9) Design Patterns
10) RDBMS and NoSQL
11) Agile/Scrum
Secondary Skill Set :
1) TDD
2) Working with UX team to understand the mockups and User interactions
3) Knowledge on Jenkins and Dev Ops
Roles and Responsibilities :
1) Should have 5+ years of experience building applications using React, Angular Js
2) Work and collaborate with the team members.
3) Strong knowledge in building reusable react components with the best coding standards.
4) Should have experience in translating mockups into high-quality code
5) Should have experience in writing highly optimized react components
Role:System Analyst
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:IT & Information Security
Role Category:IT Infrastructure Services
Employment Type:Full Time, Permanent
Job Types: Full-time, Permanent