We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients

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revenue potential of the deal.
Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this
knowledge to suggest improvements to submitted deals in order to maximise potential
profit.
Works closely with the Merchandiser to ensure deals on-site are bringing in incremental
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Provides relevant focus to the sales team to improve quality of deal submissions.
Prioritises approved deals on the copy board, ensuring deals are written in priority order,
ensuring deals launch in time for key selling periods.
Schedules launch date of deals.
Identifies top deals that require a more in-depth write-up from the copy team and ensures
these are written in a timely manner.
Technical Skills required:
BCom/BBA/MBA Degree or previous experience in a relevant sector
Proficiency in Microsoft tools (e.g. excel)
Ability to analyse data sets in order to arrive at logical conclusions
Experience in tools such as SQL and Power Bi useful but not essential
Soft Skills required:
Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of
ongoing tasks / projects
Ability to work with people with a variety of styles and working cultures
Analytical mindset
Attention to detail
Strong communication
Commercial Acumen
Ordrio is a dynamic and innovative SAAS company dedicated to revolutionizing digital commerce. Our platform seamlessly integrates all aspects of eCommerce, providing businesses with a comprehensive solution for a seamless shopping experience
- Experience in training and Managing the team.
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- 3+ years knowledge in mobile app development.
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Designation: Specialist - Cloud Service Developer (ABL_SS_600)
Position description:
- The person would be primary responsible for developing solutions using AWS services. Ex: Fargate, Lambda, ECS, ALB, NLB, S3 etc.
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- Partner with Engineering leaders and peers in delivering technology solutions that meet the business requirements
- Work with the cloud team in agile approach and develop cost optimized solutions
Primary Responsibilities:
- Develop solutions using AWS services includiing Fargate, Lambda, ECS, ALB, NLB, S3 etc.
Reporting Team
- Reporting Designation: Head - Big Data Engineering and Cloud Development (ABL_SS_414)
- Reporting Department: Application Development (2487)
Required Skills:
- AWS certification would be preferred
- Good understanding in Monitoring (Cloudwatch, alarms, logs, custom metrics, Trust SNS configuration)
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- Preferred to have Knowledge on Storage (S3, Life cycle management, Event configuration)
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- Source, interview, and select applicants for various positions.
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- Foster long-term relationships with candidates and clients
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Roles & Responsibilities:.
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- Self-confidence and self-starter.
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- Good sense of humor


- Proven working experience in software development
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- Have published one or more iOS apps in the app store
- Deep familiarity with Objective-C, SWIFT, and XCODE
- Experience with third-party libraries and API
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- Strong fundamentals in Algorithms, OOP's and Data Structure
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We are looking for a skilled React.js Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.
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- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
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Apply if you can only arrive for a face to face interview in Bangalore.

