We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients

Similar jobs
Salesforce Developer+Einstein+Agentforce- FullstackDeveloper
6+years in salesforce with 3years in Einstein and 1yr in Agentforce
Mandatory skills: salesforce, einstein, agentforce, LWC, Apex, aura, visualforce
Responsibilities will include
1.Deliver targets for digital business as aligned with Management in AOP across lending, devices and consumer products (postpe and payback) within CAC/RoAs objectives. Current contribution is upwards of 30% for 400 crore monthly disbursals and 90%+ on consumer products (600cr+ monthly TPV and 80cr annual digital marketing budget)
2.Lead the agenda of product led growth initiatives across business lines that drive long term growth.
3.Come up with plans/initiatives to improve funnel conversion rates across products on a monthly basis leading to revenue/cost impact.
4.Manage merchant retention and actively design programs by working closely with product/engg teams to re-activate churned merchants.
5.Continuously drive efficiency in digital paid marketing channels (atleast 10% QoQ) managing annual budgets of 100+ crore across performance marketing and brand building
6.Be on top of new developments in digital marketing/attribution ecosystem and pilot testing new channels of growth for company, atleast 1 in quarter.
What we are looking for:
=> Bachelors/Masters degree in Computers/IT or equivalent.
=> 5-8 years of relevant experience in web development.
=> Strong PHP, MySQL & Codeigniter (MVC Framework) hands-on experience (at least 12-15 projects).
=> Database schema design and query optimization.
=> AWS hands-on experience with EC2, ELB, RDS, CloudFront, Lambda, code deploy, etc.
=> Experience with e-commerce platforms, payment gateways will be a big advantage, especially on content-heavy platforms.
=> Hands-on experience and a good understanding of GIT Commands.
=> Good to have experience with the RESTful API.
=> Ability to decipher and write complex database queries for analysis and optimization.
=> Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
=> Understanding of scalability issues and their solutions.
=> Need to be articulate with a good degree of written & oral communication skills.
=> Exposure to UI/UX would be a added value.
=> We are looking for an immediate joiner (within 15 days or less).
=> This role may include night shifts.
Head Office: Koramangala, Bengaluru, Karnataka, India.
Work Location: Work From Home
Working Days: Monday to Friday
Shift & Timming: Regular (09:00 AM to 06:00 PM) / Night (08:00 PM to 05:00 AM)
Working Hours: 9 Hrs
good networking skills.
Responsibilities:
Work closely with managers to gain a comprehensive understanding of the positions, and
meet competitive hiring goals and expectations
Source and screen candidates by using databases/portals, social media, job applications etc.
Assess applicants' relevant knowledge and skills as per requirement
Provide shortlists of qualified candidates to hiring managers
Conduct interviews using various reliable personnel selection tools/methods to filter
candidates within schedule
Act as a point of contact and build influential candidate relationships during the selection
process
Experience:
Minimum 2 years in recruitment/ talent acquisition
Must have experience in ATS(applicant tracking system)
Excellent communication and interpersonal skills
Self-Driven and self-motivator
Good knowledge on MS excel
Market Research and Business development is an additional advantage
Bachelor’s degree in human resource management (or related field)
Key Skills
- Must have experience building apps using fluter, good knowledge on dart. Preferably built and deployed couple of apps both on iOS and Android
- Good knowledge in integrating or developing app functions using firebase
- Must have ported at least 2 applications on iOS and Android platforms. Exposure to the entire build piepline is a must.
- Has good knowledge on how native android and iOS apps work. Must have experience building iOS native apps
- Has an understanding on Computer vision and basic deep learning concepts. Any prototypes of proof of concepts are a big plus.
What they need to do?
- Code - write or learn to write clean code, understand design patterns and develop a quick turnaround time to ship updates
- UI/UX - understand design guidlines and implement them in the project
- Communication - communicate project goals clearly to the team. Understand and convert project requirements in to actionable steps
- Documentation - maintain documentation to support product development
What is homeground?
- HomeGround is an AI platform that helps aspiring cricketers and coaches level up thier training. We help our users get an equal opportunity to play, train for and achieve their goal by providing professional level training analytics right on the smartphone, no special equipment or sensors required.
- HomeGround is one of the Top 10 early stage sports tech startup selected by Startupbootcamp Australia
- Our team shares experience in product growth, marketing and deep learning. We are passionate about our work and are committed 100% to our startup.
About Climate Connect Digital
Our team is inspired to change the world by making energy more intelligent, greener, and affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. We have become a leading energy-AI software player from unassuming beginnings at the vanguard of accelerating the global energy transition.
In 2020, Renew Power, India’s largest renewables developer, acquired Climate Connect. Following ReNew’s listing on NASDAQ during summer 2021, Climate Connect has become the technology anchor of a new fully independent subsidiary - Climate Connect Digital. With backing from ReNew as the anchor investor to pursue an ambitious and visionary new strategy for rapid organic and inorganic growth.
Our mission has technology at its core and involves unlocking value through intelligent software, digitalisation, and ‘horizontal integration’ across the energy ecosystem. However, the application of computational power and machine learning to the energy sector has yet to be fully leveraged and can create massive value.
How you fit in
- Curious. You love learning about new tools and technologies
- Exposure. You have plenty of experience in executing projects successfully. You have a client-side exposure on project management
- Team player. You have no problem working in a team setting. You can effectively collaborate with people to reach a solution.
- Problem solver. You are the person your peers turn to for solving problems.
- Talented. You are an expert in database designing.
- Leader. You know how to prioritize work and inspire your colleagues. You are great with project planning and working on multiple things at once. You know you can effectively lead a group of people.
- Honesty. You work diligently and honestly. You have strong moral principles.
Job Responsibilities
You will be working at the epicenter of energy transformation. You will be creating data-driven software solutions for forecasting and scheduling data in the renewables power market, while guiding your junior team members for the same. Ultimately, through your contribution to the renewable energy revolution, you will be doing your bit to mitigate the effects of climate change. These are a few things you can look forward to working on:
- Designing and implementing low-latency, high-availability, and performance applications
- Identifying and mitigating security-related threats to the application.
- Using your expertise in database designing and application architecture planning for Core & MVC projects
- Debugging browser extensions & server tools
- Solving complex technical issues
- Ensuring quality projects are delivered within defined timelines
- Designing new frameworks, debugging and modifying existing frameworks
- Maintaining databases to ensure strong optimization and functionalities
- Working on multiple Renewables & Utilities projects in Power Market
- Guiding your peers and motivating them to do their best
- Designing and implementing the software as per the project requirements
- Taking responsibility to lead the project teams
Job Requirements
- PHP/Python
- MVC Framework Laravel / Python Flask.
- AJAX, HTML/HTML5 & CSS/CSS3, JavaScript and JavaScript frameworks (preferably jQuery)
- Web services (SOAP, REST)
- SQL and NoSQL scripting and databases like MYSQL and Mongo DB administration
- Code versioning tools, such as Git
- AngularJS / ReactJS
- B.E / B. Tech / M. Tech / BSC in CS or IT
- 4-6 years of experience in the field
What’s in it for you
We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:
• Flexible working hours and leave policy
• Learning and development opportunities
• Medical insurance/Term insurance, Gratuity benefits over and above the salaries
• Access to industry and domain thought leaders.
At Climate Connect, you get a rare opportunity to join an established company at the
early stages of a significant and well-backed global growth push. We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.
• Total Experienced : 3+
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Experience with payment methods
• Experience with Video-conferencing services.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.
Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.
The ideal candidate will be responsible for developing a highly scalable and secure code.
Responsibilities:-
-Able to take the Extreme Ownership of modules/product/projects
-Able to learn & implement new technology/framework/library at God Speed
-Able to come with an optimal solution for the business problem
-Can handle calls with the client & customer to know their feedback
-Writing clean code & able to dig into other's code or open-source code
-Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Maintain product roadmap, release schedules, and architectural standards that ensure alignment with business objectives.
- Mitigate risks and problems identified in providing the solution.- Keep an eye out for technology trends, open-source projects that can be used
Desired Candidate Profile:-
- Represent the technological agenda in staff meetings and when making hiring decisions
- Flexible to adapting & introducing new and latest technologies to the organization
- Maintain current knowledge of technology landscape and developments
- Innovation & Optimizing R&D.
- Defining the software technology strategy, architecture, and road-map.
- Would love to do more coding yourself, but accept that you can bring the most value by helping others to excel.
- Should have built large scale applications with modern web frameworks & technologies
-Should be a fast thinker, hands-on manager, and strong communicator and think and act like an entrepreneur
-Consolidate our technology platforms and create plans for each Track, analyze and monitor technology performance metrics
-Take the initiative in thought leadership, innovation, and creativity
-Spearhead IT projects to increase our market reach and improve our USP
-Oversee all system design and changes in system architecture
-Technical knowledge (NOT All but would be happy to take someone with max. Skills knowledge)
-Fullstack (Web), Python, Machine Learning, BlockChain, RoR, ReactJS, NodeJS, mean stack, MernStack, Front End, Mobility, ReactNative, React JS, Javascript, etc
Culture
- Fast-paced, intellectually stimulating, steep learning, and growth
- Close-knit, hardworking, supportive colleagues
- Challenging work
- Flat organization with no hierarchy
- If you like problem-solving, and love the latest technology, there are very few better places
How we are different
-We are a young and dynamic team who are obsessed with solving the business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to the business problem rather than technology
Why to join us
-We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry











