ABOUT US:
Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI are going to fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, coders and business people. And we are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to effectively deal with the end clients.
We are the leading true omni-channel Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command centre, and real-time dashboards we are empowering our clients #beyondsocial. We are headquartered in US, we have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.
Role –Technical Account Executive
Experience-3-5 Years
Shift- Day
Location: Bangalore
Immediate Joiners preferred.
About The Job
Simplify360’s is seeking an experienced and highly skilled support engineer or systems administrator with an overall 3-4 years of experience, to join us as Senior Technical Account Manager for our enterprise customer In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete portfolio of product. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Support, Sales & Services teams to debug, test, and resolve issues.
Responsibilities:
• Primarily supporting assigned customers related to platform training, helping with the reports, taking calls
• Coordinaion with dev, sales, support
• Quarterly reviews or monthly reviews
• Deliver key portfolio updates and assist customers with upgrades.
• Understand your customers' technical infrastructures, hardware, processes, and offerings
• Perform initial or secondary investigations and respond to online and phone support requests.
• Manage customer cases and maintain clear and concise case documentation.
• Create customer engagement plans & keep documentation on customer environments updated.
• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings.
• Provide ad-hoc Technical Support to key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.
• Liaise with clients alongside the Account Manager, representing products from both a technical and software integration perspective.
• Manage technical communications with client’s technical team, project team, customer services team and senior executives.
• Proactively resolve business & technical problems.
• Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.
• Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.
• Work with global front-line support teams for technical escalation and issue management.
• Meet with existing customers for regular and ad-hoc service-related reviews.
• Maintain expert knowledge of product.
• Enter case information into the CRM to ensure appropriate resolution management.
Requirements:
• A bachelor's degree in computer science or engineering.
• Experience in technical support and sales.
• Good technical and product knowledge.
• Good critical thinking and problem-solving skills.
• Working knowledge of sales software.
• Proven & strong system administration and troubleshooting experience with Linux platforms.
• Experience in a DevOps tools.
• Excellent reading and writing skills in English.
• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support.
Subodh Popalwar
Software Engineer, Memorres
About Simplify360 India Pvt Ltd
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CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
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Job title: Sr. Customer Success Manager |
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Work Location: Mumbai/Remote |
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Division/Department: Customer Success Onboarding |
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Reports to: Lead CSM |
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Essential Duties and Responsibilities:
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Education and/or Work Experience Requirements:
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Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
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The Role - Account manager
As the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands.
*Your core areas of ownership would be - *
- Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities.
- Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis
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*Brownie points for being: *
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- A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past
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You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.
Inside/Virtual Sales Specialist
Position – Virtual Account Manager
We are looking for a stellar Account Executive to join our team in Pune who would be
focused on the South East Asian market.
Responsibilities:
Prospect within named enterprises in South East Asia to generate pipeline
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Use Simplifai’s prospecting and sales processes effectively
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Collaborate effectively with partnership, sales development, solutions consulting teams
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3-7 years of quantifiable, install base and new logo acquisition sales in B2B software with a strong
track record of success; experience with the full lifecycle of virtual sales from qualification, discovery
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Strong willingness and ability to uncover opportunities by communicating a highly differentiated
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Achieve success that is directly proportional to the responsibilities you hold.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres