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Jr. Technical Support Engineer
Jr. Technical Support Engineer
Appknox's logo

Jr. Technical Support Engineer

Vasudha Srivastav's profile picture
Posted by Vasudha Srivastav
1 - 3 yrs
Best in industry
Bengaluru (Bangalore)
Skills
SaaS
Cyber Security
Technical support
JIRA
SDK
CI/CD
API
Log analysis
skill iconPython
Bash
Scripting language
Gradle
Xcode
HTTP
Proxies
Network architecture
Command Line

A BIT ABOUT US


Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence.



About the Role:

We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams.


Key Responsibilities:

  • Respond to customer issues via email, chat, and voice/voip calls during US business hours.
  • Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
  • Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
  • Document known issues and solutions in the internal knowledge base and help center.
  • Escalate critical bugs to engineering with full context, reproduction steps, and logs.
  • Guide customers on secure implementation best practices and platform usage.
  • Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
  • Participate in on-call support rotations if needed.



Requirements:

  • 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
  • Excellent communication and documentation skills in English.
  • Comfortable working independently and handling complex technical conversations with customers.
  • Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
  • Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
  • Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. 



Good to have skills:

  • Experience working in a product-led cybersecurity company.
  • Knowledge of scripting languages (Python, Bash) or log analysis tools.
  • Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
  • Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.


Compensation

  • As per Industry Standards


Interview Process:


  • Application- Submit your resume and complete your application via our job portal.
  • Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins)
  • Assignment Round- You'll receive a real-world take-home task to complete within 48 hours.
  • Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration.
  • Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit.
  • HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps.


Personality Traits We Admire:

  • A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
  • Great attitude to ask questions, learn and suggest process improvements.
  • Has attention to details and helps identify edge cases.
  • Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
  • Follow timelines and absolute commitment to deadlines.


Why Join Us:

  • Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
  • Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
  • Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
  • Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.
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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Appknox

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Profitable

About

Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.


Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.


Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand. 


During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.


A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report. 


Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.

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Tech stack

skill iconPython
Ember.js
skill iconDjango
skill iconRust
skill iconGo Programming (Golang)
Google Cloud Platform (GCP)
skill iconAmazon Web Services (AWS)
skill iconDocker
VMWARE ESXi
skill iconJavascript
WASM
Cyber Security
Reverse engineering
skill iconAndroid Testing
iOS Testing

Company video

Appknox's video section
Appknox's video section

Photos

Company featured pictures
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Connect with the team

Profile picture
Subho Halder
Profile picture
Harshit Agarwal
Profile picture
Abhinav Vasisth
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Raghunandan J
Profile picture
Siddharth Saxena
Profile picture
Suresh Kumar

Company social profiles

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