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Product Operations Specialist
Cutshort's logo

Product Operations Specialist

at Cutshort

Posted by g f
2 - 5 yrs
₹5L - ₹12L / yr
Full time
Customer Relationship Management (CRM)
Customer Support
Recruitment/Talent Acquisition
Customer Success

About the role:

This is a unique operations role where you will act as a quality enhancer and a product expert for the recruiters on Cutshort. You will be a part of the Customer Success team, and will be required to leverage your platform knowledge and enable our users to hire seamlessly here on Cutshort. You will also contribute towards product improvement with your insights from product usage and user interactions.



About Cutshort:

Welcome to today’s professional world where:

  • Older job skills are becoming irrelevant. There is a constant need to upgrade.
  • The value of work matters more than the number of years of experience a person has.
  • The education system is still failing to prepare people for the real professional world.
  • You can work on anything from anywhere for whatever time


These facts may look scary but they are actually opportunities if the professionals get to:

  • Figure our their career interests paths
  • Learn the skills
  • Share learnings
  • Find people for mentorship, side projects, freelancing etc
  • Get opportunities to apply their skills at a place that fits their needs

At Cutshort, this is what we do. We have built an AI-powered solution to help millions of professionals plan and grow their careers to become more successful and satisfied in their lives. Since we started in 2015, 2M professionals have used Cutshort to hire, find jobs, and connect with each other to grow their careers.





As a Product Operations member, you will:

  1. Make sure the platform is able to deliver value to the recruiters by ensuring relevant matches for their created jobs.
  2. Be a product specialist and help the users in case they are stuck or need any help.
  3. Gather insights to improve the platform. Since you would be using the product regularly and interacting with users, you will be expected to share your insights with the product team and contribute to platform improvement.



Must have-

  1. Analytical mindset with an understanding of how to solve user problems, and maintain smooth communication lines with users.
  2. Curiosity to constantly improve processes and outcomes.
  3. Interpersonal communication skills with the ability to build relationships/rapport with customers.
  4. Customer success orientation.
  5. Product experience/SaaS experience is mandatory.
  6. 2-5 years of experience.

The work culture at Cutshort:


We are a small team that believes in

  • Working with a few, but only with the highest quality team members who want to become the very best in their fields.
  • Having a flat organisational structure with a merit-first, no-politics environment
  • Partnering with our employees to achieve their career goals and helping them grow professionally, financially and holistically.

Please read more here:;sk=ae2b24ac96b881e00d44b18e2dee65b1

Also, explore:


Interested? Let's talk!

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Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
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Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Cutshort


At Cutshort, we are building an unconventional startup to connect passionate professionals with each other. Using Artificial Intelligence (AI), gamification and network intelligence, our focus is to reduce noise and give high quality results to our users.

Our recruitment solution was launched first and is seeing good traction 2.20M+ users and ~20000 companies such as Google, Flipkart, Ola, Zomato, Oyo Rooms, HackerRank, BrowserStack have used the platform. So far, more than 8000 positions worth $17,500,000 have been closed by the hiring staff at these companies.

To experience the future, check out our latest product Voila:

If you are smart and want to build something as big as LinkedIn, we might have a position for you. But before applying, be sure to read this blog post to see if you'd be a fit.

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Tech Stack
React Native
NodeJS (Node.js)
Elastic Search
Amazon Web Services (AWS)
Candid answers by the company
How is the leadership team at Cutshort?
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Your professional AI assistant that unlocks the power of the entire Cutshort network of 2000,000+ professionals.
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Overall responsibility:

  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
  • Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
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Mandatory Certifications:

  • ISO
  • Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

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4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

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at HighLevel Inc.
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Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. 

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Want to learn more? Check out our year-in-review: and visit our website

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As an Advisor your sole responsibility is positioning yourself as the subject matter expert on

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  • Location(s): Pune
  • Job Role: Customer Support Executive 



  • Interact with users through a series of actions and answer all queries, and resolve issues via chat.
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  • Support the roll-out of new application features.
  • Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.
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CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

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Org link -


We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at  or get updates on CrelioHealth for Diagnostics

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  • You are super organized at work. You are a mature adult who can understand priorities of tasks/projects and can sometimes multitask with ease. 
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  • Above all, you are in love with Pratilipi as a platform. You deeply wish to work with our authors. You want to make an impact in the telugu literature world. 

What you’ll be doing:

  • You will be working with Pratilipi’s language leader in order to establish relations with top authors. You will build strong relations with our authors over different mediums of communication (primarily over Phone, Email, Zoom, and at times in-person)
  • You will take ownership of being a top level representative of Pratilipi where top authors can take your guidance and word as an ultimate guidance from Platform. 
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  • You will empower and guide authors on how they can grow on Pratilipi. You would help them build their unique success plan, milestones, and monetization opportunities. [You will build and distribute resources on the same.]
  • You will understand the author's pain points, disputes, inactivity, security, visibility, and overall pulse of the top authors community. You will escalate their issues, feedback, and suggestions to stakeholders working with you. 
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What we offer:

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  • Work from home. 
  • Salary up to 20K per month. 
  • If you are exceptional at your Job on contract, we would offer a full time role at Pratilipi. 

Interview process:

  • We won’t look for an experience.
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Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.


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Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here .


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Be a part of a company that is managing a large part of the Financial Broking services in India. Read on to know more.
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Company Reviews:

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Read more
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at Peacock Solar
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Subodh Popalwar's profile image
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
Logos of company hiring on cutshort