Operations Executive

Posted by Akshaya Patil
Apply to this job
1 - 5 yrs
₹3L - ₹5L / yr
Full time
Account Management
Lead Generation
Operations management
Job description

About us:

GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (remote flexible jobs). GigIndia empowers enterprises to scale rapidly with an on-demand certified 1,000,000+ gig workforce across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training, and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 years since inception. 


We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Cr from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra.

What we’d like to see:

You will help us fuel the growth of the Voice Process category and have a measurable impact across the region using a combination of strategy, planning, stakeholder management, and data-driven decision-making. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team. You should have the attitude of hyper iteration and excellent attention to detail.

You will:

  • Implement processes specific to the project and client
  • Contribute to the lead generation and lead qualification vertical by use of internet technologies, voice process, and social media
  • Maintain relationships with clients and cross-functional teams
  • Update product knowledge on an ongoing basis
  • Monitoring lead generation giggers for developing quality leads
  • Establish a high standard for productivity, quality, and customer service
  • Implement company systems for customer interaction and voice response
  • Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures
  • Maintain consistent professional improvement through company provided workshops, tracking trends, and active participation in team projects
  • Identify gaps every day and solve them, also keep track on quality and productivity of giggers


You must have:

  • Strong analysis and interpretation skills
  • Ability to plan in the best manner and excellent execution skills
  • Excellent account management/lead generation and appointment setting skills
  • Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge

It would be nice if you have:

  • Well-developed communication skills, both verbal and written.
  • Strong organizational skills to juggle multiple tasks within the constraints of timelines
  • Ability to establish successful working relationships.
  • He/she should be a self-starter and should be able to motivate others to improve their quality of work.

    You would love to be a GigIndian because you get:

    • A culture for innovation that gives you the prowess to create, make and innovate
    • Best-in-class salaries to highly competitive ESOPs along with a great learning work environment, we offer you a place full of opportunities to customize your career trajectory
    • A pretty unique & competitive culture with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
    • Immense scope of rapid growth based on an objectified performance
      management system
    • From medical insurance, well-defined policies to Flexi WFH options, from surprise gifts to some amazing learning and development sessions- we've got your back!
    • In-house events, virtual fun sessions, dinner catch-ups, and much more.