Cutshort logo
Infosec Ventures logo
Customer Success Associate
Customer Success Associate
Infosec Ventures's logo

Customer Success Associate

VANI MISHRA's profile picture
0 - 1 yrs
₹3L - ₹3.6L / yr
Client Management
Cyber Security
Customer Success

Position: Customer Success Associate (Fresher)

As a Customer Success Associate, you will be a key member of our Customer Success team, responsible for ensuring our clients achieve success with our products.

Key Responsibilities:

·      Onboard new clients, ensuring a smooth transition to our products.

·      Proactively engage with clients to understand their goals and challenges.

·      Provide training and support to clients to optimize their use of our products.

·      Troubleshoot issues, provide support to the team.

·      Build strong relationships with clients, becoming a trusted advisor and advocate.

·      Gather client feedback and monitor usage data and health indicators to communicate internally and drive product improvements.


·      Any bachelor's or master's degree.

·      Excellent communication and interpersonal skills.

·      Ability to prioritize and manage multiple tasks effectively.

·      Passion for technology and cybersecurity.

·      Problem-solving skills with attention to detail.

·      Experience in customer service or support is a plus (0-1 year).

·      Past experience in working with Advanced Excel and in making powerful presentations will be a plus.


·      Communication skills

·      Client engagement

·      Customer Success

·      Cybersecurity

·      Technology

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Infosec Ventures

Founded :
Stage :
Accelerating innovation in Cybersecurity.
Read more
Company social profiles

Similar jobs

Arting Digital
Pragati Bhardwaj
Posted by Pragati Bhardwaj
Bengaluru (Bangalore)
2 - 8 yrs
₹10L - ₹12L / yr
Cyber Security
  • Provide cybersecurity consulting services to various clients of Crossbow Labs.

• Conduct interviews with clients, review client documents for compliance, write compliance reports, and prepare and deliver briefings.

• Travel to client locations to assess and validate physical and technical controls necessary to maintain compliance.

• Review network architecture, hardening of multiple operating systems, malware protection, IDS/IPS, IT controls, network and system monitoring, and protection methods.

• Work closely with clients to assess their IT security posture, identify weaknesses and vulnerabilities in relation to the PCI-DSS security framework, ISO, and other compliance standards.

• Develop compliance procedures and documentation for the PCI program.

• Conduct training sessions for clients and internal teams on PCI DSS and other cybersecurity standards and regulations.

Skills and Competencies:

• Strong technical understanding of networks, servers, workstations, and applications.

• Proficiency in the PCI DSS v3.2.1 and PCI DSS v4.0 security standard.

• Good comprehension of the ISO 27001 standard.

• Ability to conduct Risk Management, Business Continuity Planning (BCP), and Disaster Recovery (DR) reviews.

• Capability to perform network architecture reviews.

• Capability to perform system configuration reviews for operating systems (Windows & Linux), servers, databases, routers/switches, and firewalls.

• Ability to conduct firewall/network rules reviews.

• Ability to conduct application architecture reviews, review application security controls, and perform application code reviews.

• Familiarity with cloud-based hosting solutions such as Microsoft Azure and AWS.

• Strong team collaboration skills and client relationship management.

• Excellent oral and written communication skills.

• Ability to work both independently and in collaborative environments to meet delivery obligations.

• Commitment to continuous learning and staying updated with current news and trends in the cybersecurity space.

Education Qualification

BCA / B.Tech / B.Sc – Computers Science / B.Sc - Information Security / M.Sc – Information Security.

Certifications (Preferred)


Read more
Bengaluru (Bangalore)
0 - 3 yrs
₹0.1L - ₹4L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Account Management
+2 more


• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

Read more
Infosec Ventures
1 - 3 yrs
₹1L - ₹5L / yr
Customer Success

Sr. Associate / Associate - Customer Success

Who are we looking for?

Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables.

and generating focused insights.


Min. 1-3 Years of work experience as Associate Customer Success


• Candidates having exposure to the Cybersecurity industry will be preferred.

• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.

• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.

• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.


• Understand client business issues, operating business rules, data and standard operating procedures

• Incorporate process changes in response to evolving business needs

• Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks

• Apply quality assurance best practices.

• Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.

• Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.

• Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.

• Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.

What You expect from us:

• Competitive salary

• Technical coaching to ensure continuous professional growth

• Awards & recognition for your hard work

Read more
at PathoGenie
1 recruiter
Kunal Bhatt
Posted by Kunal Bhatt
0 - 2 yrs
₹1.5L - ₹2.5L / yr
Communication Skills
Microsoft Excel
Customer Relationship Management (CRM)
Customer Success
+1 more

Qualification: Doesn’t matter. Skills and experience do.


Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies


  • 0-3 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Readiness to travel to client location as and when required

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.



We highly value talent and experience. Competitive salary or better.

Read more
Synergetic IT Services India Pvt Ltd
Synergetic IT Services India Pvt Ltd
Agency job
via Milestone Hr Consultancy by Haina khan
3 - 5 yrs
₹3L - ₹9L / yr
Windows Azure
Bid management
Customer Success
 Assist with account development, bids and campaign strategy
 Perform detailed business discovery to set solution strategy and design
 Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client requirements
 Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
 Articulate the value proposition of Synergetics IT Services.
 Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
 Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
 Interact with account management team and tailor the solution, delivery models as required
 Provide response to RFP, RFQ and unsolicited proposal for Global customer
 customer presentation on Synergetics IT Services and Solutions areas
 Prepare and verified Sow and Agreement after winning the opportunity
 Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
 Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction
(COS) discussions with stakeholders, finalize project delivery plans
 Perform Engagement reviews at key project milestones to ensure quality of project deliverables  and customer satisfaction.
 Provide Leadership and deliver world class services including Professional Consulting Services
 Participate in service delivery engagements by acting as a hands-on technical expert.
 Deployment on Microsoft Azure
 Develop software solutions, collateral and templates for use by the sales and pre-sales teams

 Azure or AWS based Cloud Architecture and migration skills and experience.
 Strong understanding across Cloud and infrastructure components (server, storage, network,
data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
Read more
Mantra Technologies
3 - 8 yrs
₹3L - ₹10L / yr
skill iconSASS
Communication Skills
Customer Success
Customer Retention
Customer Acquisition

Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps

Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience

Read more
at statnetics
3 recruiters
CloudQA Dev
Posted by CloudQA Dev
0 - 1 yrs
₹7000 - ₹15000 / mo
Customer Success
Customer Support
Customer Service
Customer Relationship Management (CRM)
skill iconJavascript
+1 more
CloudQA is a bootstrapped SaaS startup based out of Hyderabad. Our web application testing tools have unique technology to perform rapid test case discovery, codeless testing, and cloud execution which makes enterprise web application end to end testing easy to use and adapt.

We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner 

  • Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Update customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback 
  • Knowledge of Test Automation and writing javascript is a plus

  • Great Communicator - We are looking for a communicator par excellence.
  • Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
  • Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
  • Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients
Read more
Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Customer Success
Communication Skills
Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Read more
at Cashfree
7 recruiters
Reeju Datta
Posted by Reeju Datta
Bengaluru (Bangalore)
1 - 8 yrs
₹4L - ₹12L / yr
Customer Success
Inside Sales
Customer Acquisition
Account Management
Tech Support
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
Read more
Target Integration
at Target Integration
1 recruiter
Akansha Puri
Posted by Akansha Puri
Gurgaon, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1.8L - ₹2.4L / yr
Customer Relationship Management (CRM)
Customer Success
Technical support
Communication Skills
Business Analysis

Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.

Duties and Responsibilities

  • develop a sales strategy to achieve organizational sales goals and revenues
  • set individual sales targets with the sales team
  • delegate responsibility for customer accounts to sales personnel
  • co-ordinate sales action plans for individual salespeople
  • oversee the activities and performance of the sales team
  • ensure sales team have the necessary resources to perform properly
  • monitor the achievement of sales objectives by the sales team
  • liaise with other company functions to ensure achievement of sales objectives
  • evaluate the performance of sales staff
  • provide feedback, support, and coaching to the sales team
  • plan and direct sales team training
  • assist with the development of sales presentations and proposals
  • develop online sales platforms
  • co-ordinate and monitor online sales activity
  • investigate lost sales and customer accounts
  • track, collate and interpret sales figures
  • forecast annual, quarterly and monthly sales revenue
  • generate timely sales reports
  • develop pricing schedules and rates
  • formulate sales policies and procedures
  • help prepare budgets
  • control expenses and monitor budgets
  • maintain inventory control
  • conduct market research and competitor and customer analysis
  • analyze data to identify sales opportunities
  • develop promotional ideas and material
  • attend trade meetings and industry conventions
  • cultivate effective business relationships with executive decision-makers in key accounts

Education and Experience

  • business degree or related professional qualification
  • experience in all aspects of planning and implementing sales strategy
  • technical sales skills
  • proven experience in customer relationship management
  • knowledge of market research
  • experience in managing and directing a sales team
  • relevant product and industry knowledge
  • solid understanding of digital sales platforms
  • experience with relevant software applications


Key Competencies and Skills

  • excellent written and verbal communication skills
  • organization and planning
  • problem analysis and problem-solving
  • information management
  • team-leadership
  • formal presentation skills
  • persuasiveness
  • adaptability
  • innovation
  • judgment
  • decision-making
  • stress tolerance

Job Type: Full-time

Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Matches delivered
Network size
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos