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Customer Success Associate
Customer Success Associate
Infosec Ventures's logo

Customer Success Associate

VANI MISHRA's profile picture
Posted by VANI MISHRA
0 - 1 yrs
₹3L - ₹3.6L / yr
Gurugram
Skills
Onboarding
Client Management
Cyber Security
Customer Success

Position: Customer Success Associate (Fresher)

As a Customer Success Associate, you will be a key member of our Customer Success team, responsible for ensuring our clients achieve success with our products.


Key Responsibilities:

·      Onboard new clients, ensuring a smooth transition to our products.

·      Proactively engage with clients to understand their goals and challenges.

·      Provide training and support to clients to optimize their use of our products.

·      Troubleshoot issues, provide support to the team.

·      Build strong relationships with clients, becoming a trusted advisor and advocate.

·      Gather client feedback and monitor usage data and health indicators to communicate internally and drive product improvements.


Qualifications:

·      Any bachelor's or master's degree.

·      Excellent communication and interpersonal skills.

·      Ability to prioritize and manage multiple tasks effectively.

·      Passion for technology and cybersecurity.

·      Problem-solving skills with attention to detail.

·      Experience in customer service or support is a plus (0-1 year).

·      Past experience in working with Advanced Excel and in making powerful presentations will be a plus.


Skills:

·      Communication skills

·      Client engagement

·      Customer Success

·      Cybersecurity

·      Technology

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Infosec Ventures

Founded :
2011
Type
Size
Stage :
Bootstrapped
About
Accelerating innovation in Cybersecurity.
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Subodh Popalwar

Software Engineer, Memorres
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