HR Manager

Company Profile:

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to- customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population. 

About:

We are seeking a highly motivated and proactive Flight Support Trainee for our team. As a Trainee, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

 Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills • 6 Days working and one rotational week off

• Morning Shifts

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

  Note:

1. Duration of Internship is for Minimum 6 Months

2. Competitive Stipend amount is 12k

3. Certificate will be offered after completion of internship

Company: IDFC

About the company:  IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector

Job Description - The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis

Position:  Production Support

Location: Mumbai

Minimum Qualification:  Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)

Experience:  2 to 5 years of experience in production support and 1 year of relevant experience in CMS/BXP application

CTC:  12 LPA

Employment Type:  Full Time

Key Responsibilities:

• Hands on Experience Banking Production Support. Good to have knowledge of Intellect Payment, Collection, BXP, Integrator, Liquidity etc.
• System understanding and hands on experience on Application Support
• Perform all tests on production applications
• Design production support procedures, policies and documentation.
• Prepare recovery procedures for all applications and provide upgrade to same.
• Identify and resolve technical issues.
• Establish the root causes of production errors and escalate serious concerns
• Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability
• Manage code migration across environments to ensure continued and synchronized functionality
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
• Supervise all alerts related to production application and system procedures and provide services proactively 
• Prepare and coordinate communications to senior management. 
• Deliver regular and customized training to teams within the business. 
• Develop test scripts for new/changed production application capabilities. 
• Capture and share best- practice knowledge amongst the team
• Stay abreast with global market trends and competitor strategies in key markets
• Leverage in-house synergies through collaboration with internal stakeholders
• Checking the BMC tool to check the tickets and update the status of the tickets accordingly
• Maintaining the SLA, do the critical analysis of application. 

Skills and qualification:

• Technical Skill Set: Java, Spring boot, API/Microservice
• Basic Understanding of React, Angular, any UI framework , SQL
•  knowledge of database , Log tracing application like Grafana, Jaeger, Kibana, etc ,
• Deployment pipeline like Jenkins, GoCD, GitLab, etc ,
• Good to have Docker, Kubernetes, Git  
• Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server  

Responsibilities

• Lead and manage a team of PHP developers, including hiring, training, coaching, and performance management.

• Work closely with project management, design, and quality assurance teams to ensure the timely delivery of high-quality software solutions.

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications and project plans.

• Design and architect scalable and maintainable PHP-based web applications and systems.

• Develop and maintain high-quality code, ensuring adherence to coding standards and best practices.

• Perform code reviews and ensure code quality and stability.

• Ensure the use of appropriate development methodologies, tools, and technologies.

• Troubleshoot and resolve technical issues in a timely and effective manner.

• Manage and maintain development, staging, and production environments.

• Provide technical guidance and support to team members.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

• At least 7 years of experience in PHP development, with at least 2 years of experience in a leadership or management role.

• Strong knowledge of PHP frameworks such as Laravel, or CodeIgniter and React.Js

Preferred Qualifications/ Skills

• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.

• Experience with databases such as MySQL, PostgreSQL, or MongoDB.

• Familiarity with development tools such as Git, Composer, and PHPUnit.

• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Experience with agile methodologies such as Scrum or Kanban.

• Experience with DevOps practices and tools such as Docker, Kubernetes, and Jenkins

• Understand fundamental design principles and best practices for developing backend servers and web applications  Gather requirements, scope functionality, estimate and translate those requirements into solutions.  
• Implement and integrate software features as per requirements. 
•  Deliver across the entire app life cycle.
•   Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
• Design effective data storage for the task at hand and know how to optimize query performance along the way.  
• Follow an agile methodology of development and delivery  
• Strictly adhere to coding standards and internal practices; must be able to conduct review code  Mentor and possibly lead junior developers  
• Contribute towards innovation  Performance optimization of apps 
•  Explain technologies and solutions to technical and non-technical stakeholders  
• Diagnose bugs and other issues in products  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

• 4+ years experience with Core Python development  Design and implementation of high-availability, and performant applications on Unix environment  
• Good with multithreading and data structures  
• Develop back-end components to improve responsiveness and overall performance  
• Familiarity with database design, integration wiht applications and python packaging.  Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations  
• Familiarity with functional testing and deployment automation frameworks  
• Experience in development for 3-4 production ready application using Python as programming language  
• Experience in writing unit test cases including positive and negative test cases 
•  Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity) 
•  Experience with Agile and DevOps methodology 
•  Very good problem-solving skills  
• Experience with Web technologies is a plus  
• Experience with ELK stack is a plus.

• Complete website redesign: The website of the company has been completely redesigned by collaborating with one of the country’s top designers who has worked with brands such as Treebo, Bira 91, etc. You will get the opportunity to create this from scratch.
• Learning Product: Creating the world’s first and most comprehensive live learning product to help kids become confident communicators
• Teacher Product: Ever thought of how millions of Uber drivers are managed completely by technology? You now have the chance to build technology that will manage the entire lifecycle of thousands of teachers across the globe.

•  Break down tech problems and determine a workable solution.
•  Integrate front-end design and/or code into the back-end system.
• Develop incrementally and iteratively to elicit feedback over a short period of time.
• Write a clean, readable code that doesn’t necessarily need to be commented on.
• Collaborate with the business and design teams
• Continue learning and growing in emerging web technologies and methodologies

• As a developer in a funded product company, you will find immense avenues of growth, in the form of knowledge, exposure to different technology, exposure to different products, career progression, and aggressive monetary growth based on performance.
• All 10x engineers will get unparalleled career growth and will outperform their batchmates by two times.
•  You will get complete accountability – you could proudly say that you have built complete products on your own

• Work experience as a front end developer with a reputed organization
• Good Understanding of  ReactJs or Next Js
• Intermediate understanding of relational databases, specifically SQL-based systems, and language.
• Basic to intermediate understanding of front-end languages and technologies, such as JavaScript, HTML5, CSS3, etc.
• Solid understanding of object-oriented development and design patterns.
• Good understanding of testing concepts and practices, including unit, integration, and use case testing.
• A BS/MS in Computer Science, Software Engineering, or related field or comparable experience in web application development required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.