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Job Title: Customer Success Manager
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions
to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a
mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,
retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
● Customer onboarding: help them set up product configuration and upload data
● Conduct product training for key stakeholders in the customer organization
● Drive adoption, improve customer satisfaction, and work with our customers to
generate new business (upsell and cross-sell)
● Minimize customer churn, maximize retention and create great customer experience
● Contact customers to explain new features and help them upgrade to new plans
● Collect customer references, testimonials and create case studies
● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
● Help customers map Truein to their existing policies and processes
Requirements:
● 5+ years years of experience in SaaS or software product company in acustomer-facing roles
● Previous experience working with enterprise customers
● Process-oriented and analytical
● Excellent verbal and written communication skills
● Strong empathy for customers and passion for growth
● Passion for solving client challenges and commitment to client delight
● Result-oriented and has great attention to details
● Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
● Experience dealing with International customers
● Has worked with growth stage startup
● Education background of Technology + Management studies
You will get:
● Competitive compensation package and benefits
● Work closely with and be part of a truly amazing team
● Join a fast-growing company early, make a difference and enjoy the ride
● Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Human Resource Manager will perform the routine functions of hiring and interviewing staff, administering pay, benefits, setting up and enforcing company policies and practices.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
- Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
- Creates learning and development programs and initiatives that provide internal development opportunities for employees.
- Oversees employee disciplinary meetings, terminations, and investigations.
- Maintains compliance with regulation authorities and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Performs other duties as assigned.

We are looking for people who have done SAP SuccessFactors
implementation in one or more SAP SuccessFactors BizX modules,
and who can demonstrate real impact within businesses and truly
understand how to successfully transform business processes. The
candidate should have a good understanding of the end-to-end
employee life cycle and understand the industry-specific HR
processes. The candidate should have experience in conducting
customer workshops and demonstrate the leading practices to
CXO’s.
Required Skills and Experience
To qualify for the role you must have:
Experience of SAP SuccessFactors BizX implementation projects,
performing a variety of roles through the full project life-cycle with
specialist functional knowledge of SAP SuccessFactors BizX
modules
Technical understanding of XML and ability to work comfortably in
delivering client.
Ability to develop strong relationships with the client
MUST Excellent written and verbal communication skills including
presentations, chairing meetings, workshop facilitation, business and
report writing
Ability to manage work streams within a large project (client-facing
or internal)
Educated to Graduate / Postgraduate level
SAP Background is preferred.
Relevant Experience:
• 2-8 years
• Should have done at least 1 end-to-end Implementation.
Qualification:
• MBA/ PGDM/ B.E/ B.Tech/ M.E/ M.Tech/ MCA
• Should have throughout first class in the entire Academic
background.
Essential Skills:
• Excellent Communication and Interpersonal Skills
Talent Acquisition Specialist
Who are we?
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.
OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app
OneScore (Over 10 million downloads): http://www.onescore.app/">www.onescore.app
What you will do:
- Execute new ways of attracting and hiring tech and product talent - PAN India across various technologies.
- Manage complete recruitment life cycle (Source > Screen > Interview > Hire)
- Conduct interview assessments combining various methods including technical assessments.
- Building a healthy talent pipeline across the tech/ product domain.
- Deliver exceptional candidate experience throughout the process.
- Collaborate with the HR team, delivering on key internal SLAs.
- Ability to conduct market intelligence in sourcing candidates, mapping, negotiating offers and decision-making.
- Manage vendor relationships.
Who you should be?
- Passionate about technology, hiring and networking with people.
- Minimum 3 to 5 years of Technical recruitment experience (preferably with Product/ Fintech Companies/ startups).
- Comfortable working with a fast-paced startup environment.
- Skilled with G-Suite applications, preferably ATS experience.
- Preferably someone with a technical education background.
- Strong communicator and go-getter.
Work Location: Aundh, Pune office (the role is on-site with WFH flexibility owing to environment and business drivers)