Lead- Insurer Relations Management

Job Title: AI/ML Engineer – Voice (2–3 Years)

Location: Bengaluru (On-site)

Employment Type: Full-time

About Impacto Digifin Technologies

Impacto Digifin Technologies enables enterprises to adopt digital transformation through intelligent, AI-powered solutions. Our platforms reduce manual work, improve accuracy, automate complex workflows, and ensure compliance—empowering organizations to operate with speed, clarity, and confidence.

We combine automation where it’s fastest with human oversight where it matters most. This hybrid approach ensures trust, reliability, and measurable efficiency across fintech and enterprise operations.

Role Overview

We are looking for an AI Engineer Voice with strong applied experience in machine learning, deep learning, NLP, GenAI, and full-stack voice AI systems.

This role requires someone who can design, build, deploy, and optimize end-to-end voice AI pipelines, including speech-to-text, text-to-speech, real-time streaming voice interactions, voice-enabled AI applications, and voice-to-LLM integrations.

You will work across core ML/DL systems, voice models, predictive analytics, banking-domain AI applications, and emerging AGI-aligned frameworks. The ideal candidate is an applied engineer with strong fundamentals, the ability to prototype quickly, and the maturity to contribute to R&D when needed.

This role is collaborative, cross-functional, and hands-on.

Key Responsibilities

Voice AI Engineering

• Build end-to-end voice AI systems, including STT, TTS, VAD, audio processing, and conversational voice pipelines.
• Implement real-time voice pipelines involving streaming interactions with LLMs and AI agents.
• Design and integrate voice calling workflows, bi-directional audio streaming, and voice-based user interactions.
• Develop voice-enabled applications, voice chat systems, and voice-to-AI integrations for enterprise workflows.
• Build and optimize audio preprocessing layers (noise reduction, segmentation, normalization)
• Implement voice understanding modules, speech intent extraction, and context tracking.

Machine Learning & Deep Learning

• Build, deploy, and optimize ML and DL models for prediction, classification, and automation use cases.
• Train and fine-tune neural networks for text, speech, and multimodal tasks.
• Build traditional ML systems where needed (statistical, rule-based, hybrid systems).
• Perform feature engineering, model evaluation, retraining, and continuous learning cycles.

NLP, LLMs & GenAI

• Implement NLP pipelines including tokenization, NER, intent, embeddings, and semantic classification.
• Work with LLM architectures for text + voice workflows
• Build GenAI-based workflows and integrate models into production systems.
• Implement RAG pipelines and agent-based systems for complex automation.

Fintech & Banking AI

• Work on AI-driven features related to banking, financial risk, compliance automation, fraud patterns, and customer intelligence.
• Understand fintech data structures and constraints while designing AI models.

Engineering, Deployment & Collaboration

• Deploy models on cloud or on-prem (AWS / Azure / GCP / internal infra).
• Build robust APIs and services for voice and ML-based functionalities.
• Collaborate with data engineers, backend developers, and business teams to deliver end-to-end AI solutions.
• Document systems and contribute to internal knowledge bases and R&D.

Security & Compliance

• Follow fundamental best practices for AI security, access control, and safe data handling.
• Awareness of financial compliance standards (plus, not mandatory).
• Follow internal guidelines on PII, audio data, and model privacy.

Primary Skills (Must-Have)

Core AI

• Machine Learning fundamentals
• Deep Learning architectures
• NLP pipelines and transformers
• LLM usage and integration
• GenAI development
• Voice AI (STT, TTS, VAD, real-time pipelines)
• Audio processing fundamentals
• Model building, tuning, and retraining
• RAG systems
• AI Agents (orchestration, multi-step reasoning)

Voice Engineering

• End-to-end voice application development
• Voice calling & telephony integration (framework-agnostic)
• Realtime STT ↔ LLM ↔ TTS interactive flows
• Voice chat system development
• Voice-to-AI model integration for automation

Fintech/Banking Awareness

• High-level understanding of fintech and banking AI use cases
• Data patterns in core banking analytics (advantageous)

Programming & Engineering

• Python (strong competency)
• Cloud deployment understanding (AWS/Azure/GCP)
• API development
• Data processing & pipeline creation

Secondary Skills (Good to Have)

• MLOps & CI/CD for ML systems
• Vector databases
• Prompt engineering
• Model monitoring & evaluation frameworks
• Microservices experience
• Basic UI integration understanding for voice/chat
• Research reading & benchmarking ability

Qualifications

• 2–3 years of practical experience in AI/ML/DL engineering.
• Bachelor’s/Master’s degree in CS, AI, Data Science, or related fields.
• Proven hands-on experience building ML/DL/voice pipelines.
• Experience in fintech or data-intensive domains preferred.

Soft Skills

• Clear communication and requirement understanding
• Curiosity and research mindset
• Self-driven problem solving
• Ability to collaborate cross-functionally
• Strong ownership and delivery discipline
• Ability to explain complex AI concepts simply

Who are we :

Trendlyne, an Series-A funded, profitable products startup in the financial markets space with cutting edge analytics products aimed at businesses in stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech, analytics and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do :

We build powerful analytics products in the stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 800 million+ APIs every month to B2B customers.

Trendlyne analytics deals with 100s of millions rows of data to generate insights, scores and visualisations which are an industry benchmark.

Technical Skills Required :

- Hands-on development experience on ReactJS, React Native

- Excellent front-end development skills - Javascript ES6, HTML5, CSS3, Bootstrap/Flex

- Excellent understanding of web browsers, mobile browsers and responsiveness

- Experience in UI Build using Webpack/ Gulp

- Proficient understanding of code versioning tools, such as Git, Bitbucket, Github

- Proficient understanding of the performance of web and mobile applications

- Knowledge of Django web framework or Python will be an added advantage

Responsibilities :

- Develop new user-facing features, web and mobile applications

- Use HTML, CSS, JS, to deliver front-end of projects on time

- Work with UI & UX designers and project managers to ensure timely delivery of code

- Work with Backend developers and ensure smooth integration with CMS or APIs

- Build reusable code and libraries for future use

- Ensure the technical feasibility of UI/UX designs

- Optimize website for maximum speed and scalability

- As part of the core team, you will be working on cutting edge technologies like Spark, Flume, online backtesting and data visualization, and machine learning.

- All Developers will be involved with the entire lifecycle of the product right from product conceptualization, design, implementation and mobile app and web delivery.

- Salary on par with the industry, with company equity.

Inncircles Technologies is a problem-solving company. With powerful data management capabilities and AI-driven algorithms, we have developed a construction management platform named Inncircles Arena, a one-stop solution for managing any construction project.

Inncircles Arena can help construction industry owners, builders, general contractors, and specialist contractors to improve construction management operations efficiency and project management. The application runs on a cloud-based platform and offers a complete range of tools to gather field data through a user-friendly interface and mobile applications.

Due to the software's modern, user-friendly design, users can access project information from any location through mobile and web applications. Collaboration tools are integrated into each feature to facilitate effective coordination and ensure all teams are on the same page.

With highly configurable features, products, solutions, and services, we aim to make digital transformation easier and more simplified for construction companies.

Why should you join our team?

• 100% growth with diverse experience working with international clients
• Exposure across media & digital channels
• Dynamic learning curve across Global Landscape
• A part of a young team, ready to experiment together

About the Role

We are looking for a Quality Analyst with strong skills in Manual Testing and Web Automation to join our growing team. The ideal candidate will be passionate about delivering high-quality software products, adept at identifying bugs, and ensuring seamless functionality across applications.

Key Responsibilities

●      Design, develop, and execute manual test cases for web applications and APIs.

●      Create, maintain, and enhance web automation test scripts using industry-standard tools and frameworks.

●      Collaborate with cross-functional teams (Developers, Product Managers) to ensure quality at every stage of development.

●      Perform regression testing, smoke testing, sanity testing and end-to-end testing for new releases.

●      Use Jira for defect tracking and reporting, ensuring clear communication of bugs and their statuses.

●      Work with Git for version control and participate in code reviews related to test scripts.

●      Integrate and maintain test execution pipelines using Jenkins (CI/CD).

●      Conduct performance and load testing using JMeter, identifying bottlenecks and providing actionable insights.

●      Perform basic database testing with MongoDB, validating backend data integrity.

Requirements

●      BE/B.Tech/BCA degree in Computer science, Engineering, or a related field.

●      1–3 years of experience in Manual Testing and Web Automation Testing.

●      Strong analytical and problem-solving skills with keen attention to detail.

●      Good understanding of SDLC, STLC, and Agile methodologies.

●      Excellent communication and collaboration skills.

●      Hands-on experience with Selenium/Playwright or similar web automation tools.

●      Knowledge of Programming languages (Python, Java, JavaScript and TypeScript).

●      Proficiency in Jira for bug tracking and project management.

●      Basic knowledge of Git for version control.

●      Familiarity with Jenkins for CI/CD pipelines.

●      Understanding of MongoDB for basic data validation.

Good to Have

●      Exposure to API testing tools (e.g., Postman, Rest Assured).

●      Experience in Performance Testing using JMeter.

●      Familiarity with cross-browser and cross-platform testing.

Responsibilities

• Initiate outbound calls to potential clients to promote properties and generate leads.
• Respond to inbound calls and answer queries related to various real estate projects.
• Schedule and coordinate site visits with potential buyers.
• Maintain and update customer records in the CRM system.
• Follow up with clients to provide additional information and gather feedback.
• Collaborate with the sales team to achieve sales targets and objectives.
• Stay updated on real estate market trends and project details.

Qualifications

• High school diploma or equivalent; a bachelor's degree in any field is preferred.
• Proven experience in telecalling or telemarketing, preferably in the real estate sector.

About the role

• Calling is an integral part of Bizup’s interaction with its users. Candidates are expected to create conversations with app users and sellers on the platform. 
• Calls users who have opened and used our app to understand their needs and solve them using Bizup. Candidate needs to be his ‘friend’ who will help the user buy in wholesale better using Bizup.
• Onboard sellers in target wholesale markets and maintain relationship with them so they create interesting content on the platform.

What we are looking for

• Min. 1+ yr of customer calling experience for a sales process. Preference to candidates who have worked in fashion / apparel category or worked with e-commerce companies such as Udaan, Indiamart, TradeIndia etc. Or worked with fintech selling products such as loan, insurance etc. on call
• Candidates who can have conversations and engage the other person on call will be preferred over candidates who can just reading out a script given and fill data in an excel.

About the company

Bizup is an early stage startup, driven by the vision to empower the 60 Mn small businesses (SMEs) in India with technology. We are building first of its kind short video app for B2B (business to business) transactions – think of it like Tiktok for businesses. Aim is to build India’s largest network of business users, with the plan to onboard 2 Mn+ users in next 12 months, largely from Tier 2+ cities. Founders are IIT/IIM/ISB alumni, with leadership experience at McKinsey, Paytm, Tata. If you are someone looking to join in the 0 to 1 journey of building a rocketship, in a huge opportunity area, then reach out to us!

• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP MM, SD, FICO and HCM.Having experience in S4 HANA implementation.
• Absolute understanding of mapping technical designs to Functional Documents (FS) & creating/reviewing corresponding Technical Specs (TS).
• Detailed & exhaustive understanding of coding practices & naming conventions in ABAP.
• Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget Data Dictionary Concepts (Mandatory)Report development classical / Interactive / ALV ,SAP Script / Smart forms /Adobe Forms Module Pool ,SAP BAPI/RFC Performance optimizations
• Proficient in finding correct User Exit / SAP Enhancements Points and SAP BADI.IDOC Configuration, extensions, custom IDOC (Mandatory as working knowledge , if not complete hands-on)

• MSSQL, SSIS, Performance Tuning, Data modeling.
• Experience in No SQL tools is must
• Candidate should have exposure to write scripts in Python/Node JS/MongoDB or any other tool
• Maria DB/MYSQL, Mongo DB, Github, Jira
• Understand Requirements from client and on-site team.
• Participate in preparing design and data modelling.
• Comfortable with SQL Stored procedures and queries development.
• Comfortable with SQL Stored procedures and queries development.
• Manage SQL Server through multiple product lifecycle / environments, from development to critical production systems.
• Apply best in industry standard techniques for data modeling to ensure performance, integrate and requirement.
• Ability to analyze independently problems and resolve them on time.