Senior Executive - People Experience

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Required Candidate - 1

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Position: Business Development Executive (BDE)

Location: Bangalore

Key Responsibilities:

• Identify new business opportunities and generate qualified leads.
• Build and maintain strong relationships with corporate clients.
• Present company services such as Car Rental, ETS, Mobility, and Travel Management.
• Understand client requirements and propose suitable service solutions.
• Achieve monthly sales targets and contribute to overall revenue growth.
• Coordinate with internal teams to ensure smooth onboarding and service delivery.
• Prepare and maintain sales reports, proposals, and MIS documentation.

Key Skills Required:

• Strong communication and presentation skills
• Client relationship management
• Sales and negotiation skills
• Basic knowledge of travel/mobility services (preferred)
• Ability to meet targets and work in a fast-paced environment

Experience:

• 2–8 years of experience in sales/business development (preferred)

Position: Dot Net Developer

Experience Level: 4 Years

Job Location: Ahmedabad - WFO

Roles & Responsibilities:-

• Design, develop, and maintain web applications using ASP.NET MVC and C#.
• Write clean, scalable, and efficient code following best practices.
• Work with SQL Server for database design, development, and optimization.
• Collaborate with front-end developers, QA, and business analysts to deliver high-quality software solutions.
• Participate in requirement analysis, effort estimation, and sprint planning.
• Debug, troubleshoot, and upgrade existing systems.
• Ensure application performance, quality, and responsiveness.
• Stay updated with the latest .NET technologies and frameworks.
• Required Skills & Qualifications
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in software development using Microsoft technologies.
• Strong expertise in ASP.NET MVC framework.
• Proficiency in C#, .NET Framework/Core, LINQ, and Entity Framework.
• Hands-on experience with Web API / RESTful services.
• Solid knowledge of SQL Server (queries, stored procedures, triggers)
• Familiarity with front-end technologies like HTML, CSS, JavaScript, jQuery, Bootstrap.
• Strong understanding of OOPS concepts, design patterns, and best coding practices
• Experience with version control systems (e.g., Git, TFS)
• Good problem-solving, debugging, and communication skills.
• Good to Have
• Exposure to .NET Core and microservices architecture.
• Knowledge of Azure / AWS cloud services.
• Experience with Agile/Scrum methodologies
• Familiarity with CI/CD pipelines.

Regards,

A BDM (Centre Manager) is responsible for driving the sales and marketing activities of the location. The profile requires creating strong brand image through networking and public relations. Increase business through business development models and competitor tracking. Essential Job Responsibilities:  Leading a team of sales professionals who will perform activities such as Admission calling and counseling to prospective students / parents and convincing / converting them to final admission.  The Centre Manager will create goodwill and brand in the minds of students and parent by talking and sharing information with promoting our admission plans.  The Centre Manager will oversee students Record/Information, Admission Formalities - conducting admission test; filling up admission forms; collecting fees; follow ups on pending fees; Handling all types of queries by students and parents. Giving them solution; guidance; counseling  The position will drive sales and marketing initiatives decided by Team Leaders and achieve desired targets & will maintain good Public Relations.  The profile conducts and monitors Presentations, Admission Tests, Parents Meeting, Schools Penetration , Connecting with Principals & Teachers  Building network with local teachers / agencies / students for reaching out to students.  Meeting Business targets, Following Marketing Schedules & Admission Schedule  Keeping track of competitor’s activities in the market.  Coordination and Conduction of seminars in all leading schools of Vidarbha.  Coordination and conduction of various Potential Assessment Test in all leading schools of Vidarbha.  Any other relevant work as required by department. Supervisory Responsibilities Number of subordinate supervisors reporting to this job 3+ Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors N/A

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success. 

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process. 

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Roles & Responsibilities :

-Calling domestic customers who are looking for business-related software in different verticals.

-Gathering their requirements and giving them proper consultation about the software.

-Understanding prospect's requirements and qualifying the leads under correct categories.

-Dialing on all the leads received on categories that are assigned without fail. 

Requirement :

-The candidate should be fluent in the English language.

-Should have at least 1 year of experience in the international or domestic calling process.

-Should have good communication skills.

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

This role will help build and support the data factory, keying and Linking and Credit Products on Azure. The role will also in addition automate Infra as a code to protect data, performance, secure product and customer interactions. Configure and deploy tools to leverage operational metrics to support customers with sys on glass monitoring and via alerts to help with L2 and L3 support.

Responsibilities:

• Contribute to all phases of the development lifecycle
• Produce well-designed, testable, efficient quality code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement and innovation
• Produce quality documentation for the support teams
• Troubleshoot / Diagnose issues and identify appropriate solutions

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience required.
• 8 to 12 years of experience designing, developing and implementing software applications and hands-on experience with large-scale applications at large institutions with technologies like Java/J2EE, Spring, Spring Boot, producing & consuming REST API’s.
• Experience with front-end / UI technologies – ReactJS, JavaScript, HTML CSS
• Strong expertise on Kafka, event-driven architecture
• Strong experience using one or more Relational & non-relational NoSQL databases (Oracle, SQL Server, Cosmos DB, MongoDB, Cassandra, Redis).
• Expertise in Security, IAM Policies and Networking.

Great to Have:

• Experience with Kubernetes, Openshift
• Experience with Azure Event Hub, Azure Blob Storage, Stream Analytics.
• Practical experience with the end-to-end DevOps CI/CD pipeline including one or more of the following: Azure DevOps, Jenkins, Maven, Gitlab, and SonarQube.
• Strong experience on event-based architecture leading strategy, governance and execution of event-based architecture at large institutions.
• Financial services industry experience.
• Experience with analytics and performance monitoring.
• Knowledge of Test Driven Development (TDD) and/or Behavior-Driven Development (BDD).
• Experience in the day-to-day practicalities of Agile software Product Development Lifecycles such as Scrum, SAFe, DAD, Lean-Agile, Kanban, etc.

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

Demonstrable experience in Core Java (8 or higher) and Spring framework (Core, AOP, Batch, JMS).

Multithreading, Data structure, Algorithm, Eceptional handling,OOPS Concepts, collections

• Excellent customer facing skills that include conducting compelling technical briefing & demonstrations. The person should have a technical aptitude to implement new technologies and articulate the solutions to the customer.
• Java, Spring with Database & Unix - Preferred with Scala or Spark(Hadoop) background
• Proven knowledge in OOPS & Data Structures
• Strong experience of developing multi-threaded and synchronization application
• Demonstrated delivery experience of Micro services APIs using Springboot, Oracle PL/SQL development and activities like Performance tuning / Optimization.
• Experience of using Git/Bitbucket, Maven/Bamboo, & related tools.
• Good Understanding of Agile Delivery Methodology & experience in working with Scrum teams.