Sr. Executive/Manager - HRBP

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Relationship Manager- Broking

Key Responsibilities:

·         Build and maintain strong relationships with Authorized Partners (APs).

·         Drive business growth and enhance partner revenue.

·         Provide training, mentoring, and activation support for business partners.

·         Ensure compliance with regulatory and procedural standards.

·         Promote stock broking products such as Smallcase, Stock SIP, MTF, Investments & Trading.

·         Engage, motivate, and develop business partnerships.

·         Deliver service excellence and meet key business KPIs.

Requirements:

·         Minimum 1 year of experience in broking/financial markets.

·         Strong communication & relationship management skills.

·         Good knowledge of financial markets & trading.

·         Comfortable working in a target-driven environment.

JOB LOCATION : India (Remote/Hybrid | Travel as required) EXPERIENCE : 5–8 Years

ROLE TYPE : Individual Contributors

REPORTING TO: Director of Sales

WORK TIMINGS : 6 PM to 2 AM IST

Responsibilities:

● Proactively identify and hunt for new business opportunities in the US market through inteligent prospecting across email, LinkedIn, cals, referrals, and other modern outreach channels.

● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.

● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.

● Conduct discovery cals to deeply understand client chalenges and tailor offerings accordingly.

● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.

● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.

● Stay updated with industry trends, buyer behavior, and emerging technologies to steer inteligent conversations.

● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.

● Travel occasionaly to meet clients, attend events or conferences (mainly in the US). 

Must-Have Skills :

● 6–10 years of proven experience in B2B technology services sales—preferably in enterprise application development, custom software, or digital transformation.

● Prior experience in seling to US-based clients from India is a must.

● Strong consultative sales skils with the ability to navigate complex enterprise environments and influence senior decision-makers.

● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apolo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.

● Highly inteligent with excelent communication skils, strategic thinking, and an ability to ask the right questions.

● Self-driven and outcome-oriented with a strong sense of ownership.

● Wilingness to travel when required for on-site client meetings or trade show

Good to Have Skills:

● Exposure to key industries like Manufacturing, Healthcare, or BFSI.

● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.

● Prior experience working in a startup or fast-growth environment.

Key Responsibilities:

• Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
• Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
• Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
• Architecting and automating the build process for production, using task runners or scripts.
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

Skills and Qualifications:

• Should have experience with CSS 3, SCSS, Java script and HTML5.
• Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
• Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material

Desired Candidate Profile

As a software engineer, you will be the part of a team that focuses on building software applications that scale well. You will play a significant role in shaping our software architecture that provides measurable customer value. You understand both technology and business to know the right trade-offs to make. You will be a technical mentor for your team members. You will work closely with your peers, managers, product, design, and operations teams to create solutions that meet business requirements. You will drive engineering and operational excellence across Scatter. You will collaborate with other engineers to surface common pain points, develop solutions and evangelize best practices.

Qualifications:

2-3 years of professional software engineering experience building customer-facing web and/or mobile applications Strong coding skills using Python, Django, is mandatory. Knowledge on Html, Css, React Js, Jquery, Bootstrap or equivalent programming language is added advantage Graduated from Tier 1 or Tier 2 engineering colleges Excellent knowledge of Data Structures and Algorithms Bachelor or Master degree in Computer Science or a related discipline Experience working in an agile environment Self-quick learner and passionate problem solver Excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems Good oral and written communication skills Above all, an insatiable desire and ability to learn

Nice to have skills:

Experience with large-scale SaaS applications Experience building web and mobile applications Experience designing services on top of cloud infrastructure like AWS, Azure, etc Prior experience in building product from 0-1

Benefits

Ownership and autonomy to drive customer and culture initiatives Opportunity to get mentored and mentor junior engineers Remote work