Sr. Executive/Manager - HRBP

EXCITED ABOUT YOUR TASKS?

● Liaise with clients to understand role requirements to source the most suitable candidates 

● Source, screen and compile a shortlist of qualified candidates for various technical roles 

● Screen the candidates to ensure we put forward the best quality candidates to clients 

● Recruit senior IT profiles, with a focus on functional expertise 

●Communicate with hiring managers to understand vacancy requirements fully

● Establish a strategy to deliver suitable candidates on time 

● Build and develop relationships with both clients and candidates to provide a high level of client and candidate service 

● Connect and coordinate with external vendors to support hiring needs 

● Serve the business at a very deep and high touch level 

WHAT WILL YOU NEED TO SUCCEED? 

● 3+ year of full life-cycle IT Recruiting Experience, in either an agency or corporate setting 

● Familiarity with different selection methods (screening, interviews, assignments) 

● Excellent follow-up skills and ability to work independently and collaboratively in a hands-on, fast-paced environment with a high degree of ambiguity 

● Must have Strong Knowledge of IT Technologies and skills 

● Experience in handling multiple vendors. 

● Great interpersonal and communication skills 

● MBA in human resources or similar relevant field 

Job Title: Assistant Coordinator & CRM Executive

Location: Faridabad

Department: Operations / Customer Relations

Reports To: Director/MD

Job Overview:

We are seeking a dynamic and detail-oriented Assistant Coordinator & CRM Executive to join our team. The ideal candidate will be responsible for supporting day-to-day operational activities, ensuring smooth internal coordination, and managing customer interactions through our CRM system. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.

Key Responsibilities:

Assistant Coordination:

Assist in organizing and coordinating daily operations, meetings, and schedules.

Liaise with different departments to ensure smooth workflow and timely task completion.

Prepare reports, presentations, and other documentation as required.

Follow up on project timelines, task completion, and departmental coordination.

Maintain proper filing, documentation, and tracking of internal communications.

Manage and maintain the company’s CRM database with up-to-date client information.

Handle incoming customer queries, issues, and feedback via calls, emails, and CRM tools.

Track customer interactions and ensure timely follow-up and resolution.

Generate CRM reports and assist in analyzing customer trends and insights.

Support marketing and sales campaigns through CRM-based communications.

Ensure data accuracy and assist in CRM automation processes.

Key Skills Required:

Strong written and verbal communication skills (English & Hindi preferred).

Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot) preferred.

Proficient in MS Office (Word, Excel, PowerPoint).

Excellent organizational and coordination skills.

Ability to multitask and prioritize effectively.

Attention to detail and a proactive problem-solving approach.

Educational Qualification:

Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience:

1–3 years of experience in a similar role (Assistant, Coordinator, CRM Executive, or Admin Support).

Work Environment:

6-day working

Office-based role with coordination across departments and client-facing responsibilities.

Primary Skills

 Frontend framework ReactJS

 Pure JavaScript, jQuery

 Bootstrap, HTML5, CSS, SASS

 Passionate about implementing UX\UI of web applications

 Understanding of Web Accessibility Standards (WCAG)

We are seeking a skilled Java Developer with 5+ years of experience in Java, Camunda, Apache Camel, Kafka, and Apache Karaf. The ideal candidate should have expertise in workflow automation, message-driven architectures, and enterprise integration patterns. Strong problem-solving skills and hands-on experience in microservices and event-driven systems are required.

Design Websites and pages, and Create Mock-up in Photoshop, XD, and Figma. Converting Pages into HTML5, CSS3, and Responsive Web Development. Proficiency with design tools such as Photoshop, and Adobe XD.

Read less

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers