Sr. Executive/Manager - HRBP

Required Skills and Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field. • 4-6 years of hands-on experience in full-stack web development.

• Expertise in Angular (version 16+) and NodeJS.

• Proven experience developing and deploying microservices and serverless applications on AWS, particularly using AWS Lambda.

• Strong understanding of microservices architecture patterns and design principles.

• Proficiency with AWS services like API Gateway, S3, RDS, DynamoDB, and IAM.

• Hands-on experience with database technologies, both SQL (e.g., PostgreSQL) and NoSQL (e.g., DynamoDB or MongoDB).

• Experience with Agile/Scrum development methodologies and version control tools like Git.

• Excellent problem-solving, debugging, and analytical skills.

• Strong communication and leadership skills, with a proven ability to mentor other team members

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

At Sudoviz, you will work closely with Product Management, Frontend, Backend engineers, and Data scientists that work hard to ensure that Sudoviz's products and platforms are helping our customer's most pressing security problems through intuitive and creative UI solutions.

You will develop secure, and well-tested, and performant features.

As a UI Rockstar, you will craft and code our internal standards for style, maintainability and document best practices for a high-scale web environment. You will maintain and advocate standards through peer code review while consistently shipping incremental features and improvements with minimal guidance.

You will own end-to-end delivery of product features, learn, collaborate and help train other Frontend Engineers joining the team.

Frontend Developer Responsibilities:

• Outstanding Professional experience with React, VueJS, and other modern JavaScript web frameworks such as Angular, Ember, etc
• Experience with writing automated tests using Jest, Karma, Jasmine, Mocha, AVA, tape, etc
• A solid understanding of JavaScript
• Core web and browser concepts (eg. how browsers work? how the rendering engine constructs a website page
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Experience with user interface design
• Developing and implementing highly responsive user interface components using React concepts.
• Developing and implementing frontend architecture to support user interface concepts.
• Design an architecture to support complex data labeling and filtering from multiple sources
• Research how to optimally model and display multidimensional data (e.g. D3 graphs and complex tables)
• Build a framework to support a user-friendly querying language
• Build a comprehensive UI dashboard from the ground up
• Team player - collaborate with Product Designers and Product Managers in order to develop an incredible user experience

Must have

• Excellent communication and documentation skills
• Bachelor's degree in Computer Science
• Good project management skills
• In-depth knowledge of JavaScript, CSS, HTML, and frontend languages.
• Knowledge of REACT tools Webpack, Enzyme, Redux, and Flux.
• Knowledge of performance testing frameworks, including Mocha and Jest.
• Experience with browser-based debugging and performance testing software

Nice to have

• Master's in Computer Science or equivalent/similar
• Monitoring and improving frontend performance.
• Experience in peak performance organizations/product companies
• Experience working with a remote team with a global culturally diverse team
• Passion for open source

Communication

• Proficiency in Written and Verbal communication for success in a remote asynchronous collaboration work environment
• Clearly and concisely communicate about complex technical, architectural problems

Mindset

• Positive solution-oriented mindset with demonstrated ability to onboard and integrate with an organization long-term
• Ability to achieve consensus with peers and clearly share status updates
• Self-motivated and Self managing individual with excellent organizational skills

About the position

We're looking for an experienced and motivated Frontend Developer to join our growing Engineering department. As a Frontend developer you will work closely with the founding team on building an exciting and unique new AppSec management tool. The ideal candidate will be able to work both independently and in a team, collaborating with other team members in product, UX/UI and R&D. It’s a great opportunity to join at an early stage and help shape the future of Application Security Posture Management.

Requirements:

• At least 3 years of experience in web development
• Expert-level JavaScript skills
• Advanced experience with React and Redux

Primary job role

As a Senior Technical Consultant – M3, the primary job role is to develop integration using Infor Enterprise Collaborator (IEC) , Intelligent Open Network(ION), Extension development using H5 Scripts, Output generation from OpenText Stream Serve and OpenText Story Teller.   Furthermore, it is required to design required solution and logics for the development components and collaboratively coordinate with the rest of the team playing a leadership role.

Main duties/responsibilities

• Design & implement high performing M3 Integrations solutions as per the functional specification.
• Create Technical Specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high quality standards is a must.

Experience

• 6+ years of experience in the M3 Technical Consulting.

Technical Knowledge

• Ability to design and develop M3 Integrations with Infor Enterprise Collaborator (IEC).
• UI Extension development using H5Scripts.
• Experience specially in Finance related integrations (Fix assets, GLS850 Uploads for AP, AR, GL etc), Banking Integrations (Including MT940).
• Experience in complex development using Standard/Custom Business Object Document (BOD), ION Document Flow, Workflows.
• Configuring and working with Event Hub, Event Rules and MBM.
• Complex M3 Output development using OpenText Storyteller and OpenText Stream Serve.
• Ability to configure and work with Configurable XML.
• Experience in working with Infor OS and Infor Document Management (IDM).
• Ability to integrate M3 Output documents with IDM.

Qualifications

• Bachelor’s Degree or an equivalent qualification

Behavioral competencies

• Communication.
• Teamwork & collaboration.
• Client orientation.
• Results & execution orientation.

Dolat Capital is a multi-strategy trading firm, dedicated to producing superior returns by adhering to mathematical and statistical techniques. We trade actively in all Asset classes: equities, futures, options, commodities, currencies and fixed income taking advantage of our ultra-low latency infrastructure. Our low latency infrastructure is in C++, one of the most competitive in terms of latency.

The Quantitative Research team at Dolat Capital focuses on quantitative trading, specifically fully automated trading systems. We develop proprietary algorithms by using mathematical techniques and statistical analysis to identify patterns and behavior of markets.

The incumbent will be responsible to design, develop and implement computational algorithms/strategies that succeed in generating sizable profits consistently, in real life market for a high-frequency trading environment

We are SOCIAL.HR

          An early-stage HR-Tech (SaaS) company. We aspire to be the leading self-driven career platform with intelligence. We are putting together a strong founding team of Chief Technical Officer. The founders have about a decade of experience in Sales, Marketing, HR & mobile application development.

Who is?

A Co-Creator/Co-Founder/Chief Technology Officer will be our first technology go-to expert who can own product development, technology for the scratch and scale it along the journey. You are a tech hack who can [Alt+f9] layers of complex computing problems. You have built amazing products and enterprise systems in the past and looking for the next big challenge? 

Do you have it?

1. 6-12 years of experience in building a product from the ground up to scale
2. You are hands-on with codes, active portfolio, and contribution
3. You have built enterprise-level products
4. You have explored and played around building great team culture
5. You have the ability to attract and retain talent

We Look for?

1. In it for a long term
2. Thinking outside the box
3. Not afraid to challenge the conventional wisdom
4. Moving decisively towards business goals
5. Flexible managing work-life balance

Are you the right fit?

1. If you are a get my hands dirty kind of leader with deep experience in building and scaling large enterprise-grade product
2. The latest tech stacks are just walk in the park
3. You have Identified, compared, selected, and implemented technology solutions to meet current and future needs
4. You have built end to the end cloud platform on AWS and are aware of best practices followed
5. You are a flawless executor with an entrepreneurial spirit
6. You have a keen eye for maintaining exceptional coding practices
7. You have assembled and lead a team of highly motivated engineers
8. Prior experience in data science and deep learning is a plus but not mandatory

We offer

About Mastercard

We are the global technology company behind the world’s fastest payments processing network.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe as our company grows, so should you.

We believe in connecting everyone to endless, priceless possibilities.

Overview Services and Data is helping to shape the future of data insights by leveraging billions of anonymized, aggregated transactions in a 10 petabyte date warehouse to help financial institutions, merchants, media, and governments manage their businesses more effectively.

Advanced Analytics is charged with servicing clients by centralizing and optimizing the world class analytical, modeling, software coding, data sourcing, product development, product management, econometrics, and associated delivery capabilities of the MasterCard Advisors organization.

It focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas; on enabling the field with industrialized, repeatable products and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.

What we are re looking for

• Are you motivated by developing new Analytical skills, leading to insights into issues and developing recommendations that add real value to clients?
• Have you managed the client independently and effectively?
• Do you want to play a key role in driving a world beyond cash?
• Leading the formulation of artificial intelligence and machine learning solution objectives. Working on technical requirements based on user need.
• Responsible for creating the framework of solutions that take data intensive and complex business challenges and provide easily consumed and automated outcomes
• Using unique visualization techniques, condenses large volumes of complex ideas into elegant and simple visual models
• Determine opportunities to exploit new data sources or leverage new outcomes from existing data sources, by applying new models and algorithms to create business value
• Influences a client's strategic decisions by using deep industry expertise and deploying innovative Deep Learning analytics solutions in the operational systems Leadership Skills
• Works closely with clients/internal stakeholders to understand their business needs and design a technical solution
• Proving viability of the solution through mechanisms like proof-of-concepts
• Thought Leadership in AI – Developing compelling audience-specific messages and tools. Capture and share best practices and insights internally and with partners and customers.
• Self-driven, energetic, creative with ability to work in global teams.
• Excellent communication skills and a wide knowledge base, to convince the Stakeholders on application of AI/ML
• Provide technical leadership to the team members in relevant topics on AI/ML
• Adaptable - Takes in stride and constantly attunes to the changing needs of a highly dynamic business
• Curious - our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward by researching and showcasing latest AI tools, techniques and applications
• Tenacious - self-starters who will take ownership of projects and bring them to completion despite difficulties or setbacks
• Consulting and Project Management Experience preferred

Functional and Technical Skills

• Experience in building and implementing AI application in any of the two domains - Fraud, risk, marketing, finance, operations for Banks, Fintech, Ecommerce, merchants or retailers
• Has a deep understanding of business value industry requirements and advanced analytic models (statistical, operations research, computing process)
• Responsible for building applications using artificial intelligence/machine learning technology, applying latest industrial and academic developments, prefer Kaggle hackathon participant
• Expertise in deep learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, Theono
• Proficient in Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s.
• Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing
• Expertise in classical Machine Learning algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil etc
• Extensive experience in statistical tools and programming environments like Python, R, SAS, SQL
• Experience with BIG DATA platforms - Hadoop, Hive, Spark, GPU Clusters for deep learning

Qualifications

• Minimum Graduate degree in Mathematics/Computer Science/Engineering