Sr. Executive/Manager - HRBP

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Bachelor’s/Master’s degree in Business Administration, Supply Chain, Operations Management, or related field.

7+ years of proven experience in operations, supply chain, or logistics, preferably in ecommerce, retail, or FMCG.

Strong leadership and people management skills.

Expertise in supply chain design, warehouse operations, vendor negotiations, and fulfillment strategies.

Knowledge of ERP/WMS systems and ecommerce operations tools.

Analytical mindset with strong problem-solving skills.

Excellent communication and stakeholder management abilities.

Responsibilities:

Develop and maintain front-end applications using Razor View (MVC) in C#, JavaScript, jQuery, and React / Angular.

Design and implement robust backend services using C# focusing on Rest APIs and integrating third-party APIs.

Work with databases like Microsoft SQL, with a focus on gradually adopting NoSQL solutions.

Create and maintain reporting solutions using SSRS, Crystal Reports, and Power BI.

Design and manage ETL processes and data warehousing solutions using SSIS and SSAS.

Collaborate with cloud infrastructure teams to deploy and maintain solutions on Azure, AWS, and Private Cloud environments.

Ensure code quality and performance optimization through regular reviews and updates.

Work in an Agile environment, actively participating in sprints, code reviews, and team meetings.

Ideal Candidate

Proficiency in front-end technologies such as Razor View (MVC), JavaScript, jQuery, and React / Angular.

Strong backend development experience in C# using the Design First and Code First approaches.

Experience with RESTful API development and integration of third-party APIs.

Familiarity with Microsoft SQL and NoSQL databases.

Hands-on experience with reporting tools like SSRS, Crystal Reports, and Power BI.

Knowledge of ETL and data warehousing tools, particularly SSIS and SSAS.

Experience with cloud platforms like Azure, AWS, and Private Cloud.

Solid understanding of software development principles and practices.

Experience with Power BI or other BI tools for data visualization.

Knowledge of Python, Spark, or Databricks for advanced data processing

Roles and Responsibilities:

• Independently analyze, solve, and correct issues in real time, providing problem resolution end-

to-end.

• Strong experience in development tools, CI/CD pipelines. Extensive experience with Agile.

• Good proficiency overlap with technologies like: Java8, Spring, SpringMVC, RESTful web services, Hibernate, Oracle PL/SQL, SpringSecurity, Ansible, Docker, JMeter, Angular.

• Strong fundamentals and clarity of REST web services. Person should have exposure to

developing REST services which handles large sets

• Fintech or lending domain experience is a plus but not necessary.

• Deep understanding of cloud technologies on at least one of the cloud platforms AWS, Azure or Google Cloud

• Wide knowledge of technology solutions and ability to learn and work with emerging technologies, methodologies, and solutions.

• Strong communicator with ability to collaborate cross-functionally, build relationships, and achieve broader organizational goals.

• Provide vision leadership for the technology roadmap of our products. Understand product capabilities and strategize technology for its alignment with business objectives and maximizing ROI.

• Define technical software architectures and lead development of frameworks.

• Engage end to end in product development, starting from business requirements to realization of product and to its deployment in production.

• Research, design, and implement the complex features being added to existing products and/or create new applications / components from scratch.

Minimum Qualifications

• Bachelor s or higher engineering degree in Computer Science, or related technical field, or equivalent additional professional experience.

• 5 years of experience in delivering solutions from concept to production that are based on Java and open-source technologies as an enterprise architect in global organizations.

• 12-15 years of industry experience in design, development, deployments, operations and managing non-functional perspectives of technical solutions.

Critical Primary Responsibilities:

• Work with business analysts/product managers to estimate and design effective, scalable and maintainable solutions that meet business initiatives and objectives
• Develop and design software/platform that meets business requirements and technical design
• Troubleshoot pre- and post-production implementations and Handle the team
• You will provide back-end functionality that can run smoothly from any device or browser type
• Propose new ideas when there is strong business value and stay up to date on the latest technology trends and techniques.

Critical Skills & Experiences:

• At least 9+ years of experience developing in Java technologies with equivalent experience in systems analysis, OO design, OO programming and debugging skills
• Deep Understanding of Web UI, HTML5, CSS, JavaScript, AJAX, jQuery
• Integration with 3^rd party API’s.
• ReactJS – Must (min 7 years exp ) with nodejs.
• At least 9 years of experience in Java Spring Boot Framework development
• 7 years of experience in any Cloud platform, preferably AWS.
• At least 7 years of web services and relational database experience (preferably Mysql)
• At least a year of Elastic search experience
• Experience developing RESTful web services (preferably micro services)
• Experience with UNIX/Linux command line and shell scripting
• Experience working in cross-functional Agile/Scrum teams
• Any level of experience with JIRA or any other issue tracking technology
• Experience with Java application profiling and profiling tools
• Bachelor’s degree or the above equivalent skills and years of experience
• Should be able to manage end-to-end single handedly with prior experience
• Full stack developer overall with at least 9yrs experience.

Job Description :

You're going to be at the core of our development team. You'll mainly be coding in Node.js. You'll be doing a little bit of everything from writing backend code that communicates with other internal services, to working with APIs, to writing code that controls EC2 instances and so on.

Requirements :

• Strong understanding of object-oriented programming and functional programming  and design concepts like - dependency injection, abstract classes, interfaces, data, providers, factories, middlewares, interceptors, orm
• Strong understanding of database architecture and design principles MySQL, mongo-DB. Understanding of MongoDB’s aggregation framework is a bonus.
• Excellent knowledge of Node.js frameworks (NestJs preferred) and experience in integrating libraries, authentication, queues, jobs, logger services. Past experience in working on multi-tenant SAAS product is a bonus.
• Experience with AWS, Architecture Design, and Web development. 
• 1+ years of relevant experience
• Passionate about working in a startup and creating a great product
• Must be able to show us projects and or websites that you have created. Bonus points if you’ve created these projects/websites outside of your work (we love seeing proof of how much you love technology and coding).
• Must love to program, must be willing to learn, and must be creative. If you are the type of person who finds learning a new technology or language an exhilarating experience, this is the place for you.

Responsibilities : 

• Working alongside front end developers, designers, and other backend developers creating cutting edge applications
• Delivering programming solutions for a variety of challenging and exciting projects
• Testing applications to ensure they meet users' expectations
• Integrating third-party APIs
• Deliver outstanding projects within tight deadlines

We are looking for a graphic designer to create engaging and on-brand graphics.

What is the role of a graphic designer?

The graphic designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos.

You’ll be the one to shape the visual aspects of websites,product packaging, exhibitions and more.
Your graphics should capture the attention of those who see them and communicate the right message.

For this, you need to have a creative flair and a strong ability to translate requirements into design.
If you can communicate well and work methodically as part of a team, we’d like to meet you.

The goal is to inspire and attract the target audience.

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus