Customer Success Manager

at Online Professional Networking Startup

Agency job
via Unnati
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Remote only
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1 - 2 yrs
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₹6L - ₹7L / yr
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Full time
Skills
Customer Success
Account Management
Key account management
Customer Relationship Management (CRM)
Client Servicing
Onboarding
Technical sales
Client Management
The digital revolution is changing everything. It's transforming everywhere on how we work and play. Do you want to lead the way as an expert in a professional networking platform?

Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.

Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improved their alumni engagement considerably using the company's platform.

This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.

 

As a Customer Success Manager, You will be Liaising with Colleges & School Alumni engagement teams to gather and understand their requirements.

What you will do:


  • Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
  • Analysing client requirements, manage escalations, and propose features for
  • development.
  • Developing technical domain expertise and formulate strategies to drive user engagement.
  • Forecasting and tracking key account metrics to derive insights and build a - success plan -with the appropriately identified objectives, milestones and metrics needed to achieve them
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling
  • Designing presentations for client deliverables, presentations & training.

 

Desired Candidate Profile

 

What you need to have:

  • 1-2 yrs of experience of working in a tech/software company
  • Excellent communication and presentation skills to formulate & articulate technical, financial and value points
  • Strong technical skills and capabilities to understand business applications, analytics and platform technologies
  • Data-driven with exceptional analytical and problem solving skills
  • Strong interpersonal skills to create and maintain customer relationship        

 

Read more
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