Customer Success Manager

About the Role

We are looking for a highly analytical and detail-oriented Senior Business Analyst to join our team. The ideal candidate will have a strong ability to translate business needs into actionable insights, drive data-backed decision-making, and collaborate with cross-functional teams to enhance business processes and strategies.

Key Responsibilities

• Analyze business processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
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• Collaborate with stakeholders across departments to gather, document, and analyze business requirements.
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• Work closely with product, engineering, and marketing teams to ensure business objectives align with company goals.
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• Develop and maintain reports, dashboards, and data visualizations to track KPIs and business performance.
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• Conduct market research and competitive analysis to support strategic planning.
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• Identify risks and propose mitigation strategies for business challenges.
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• Support the implementation of new systems, processes, and tools by providing business insights and ensuring smooth adoption.
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• Facilitate stakeholder meetings, presentations, and training sessions to align business goals and project outcomes.
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Requirements

• 5+ years of experience as a Business Analyst or in a similar analytical role.
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• Strong experience in business process modeling, data analysis, and reporting.
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• Proficiency in SQL, Excel, and business intelligence tools (e.g., Tableau, Power BI).
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• Familiarity with Agile and Scrum methodologies.
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• Ability to translate business needs into technical requirements.
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• Excellent communication, problem-solving, and stakeholder management skills.
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• Experience in working with product and engineering teams is a plus.
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• Bachelor's/Master’s degree in Business Administration, Finance, IT, or a related field.
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Nice to Have

• Experience in the tech startup space or a social media domain is a plus.
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• Exposure to AI/ML-driven analytics tools.
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Why Join Us?

• Be part of an innovative and fast-growing company.
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• Work on impactful projects that shape the future of our product.
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• Competitive compensation, benefits, and growth opportunities.

Role Description

This is a full-time remote role for a SFMC Developer at Cloudsheer. The SFMC Developer will be responsible for implementing projects, optimizing performance, and ensuring reliability in digital solutions. Day-to-day tasks include coding, testing, and maintaining Salesforce Marketing Cloud platforms.

Qualifications

• Proficiency in Salesforce Marketing Cloud (SFMC) development
• Experience in coding, testing, and maintaining SFMC platforms
• Knowledge of SQL, AMP script, and HTML for SFMC implementation
• Understanding of digital marketing strategies and automation
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently and in a remote team environment
• Bachelor's degree in Computer Science, Information Technology, or related field

• Strong in data structure and algorithms
• Experience in Java, Express, API Design & DOM
• Understanding of component based design or other design patterns
• Experience with unit testing, integration testing & continuous integration
• RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
• Good to have passion for investing

• Attractive compensation package - competitive salary, flexible bonus scheme.
• We are always looking for ways to promote and inspire innovation.
• Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
• Healthy work environment - company-sponsored medical program, food, and beverage program, open communication.
• Friendly policies to support Work-life balance, team building, and celebrations.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze the market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree
• Strong negotiation skills
• Strong communication and presentation skills
• Work on the sales funnel and CRM handling of HubSpot
• Work on making a digital strategy to follow and adapt with clients

Job Description

• Designing system architecture, develop and maintain high performing & scalable services using Node.js frameworks.
• Extensively engage in iterative development model right from requirement analysis, estimation, development, testing & production support
• Mentor, groom junior developers and participate in code reviews
• Contribute towards building company’s coding culture

Requirements

• 3+ years of relevant industry experience in Node.js
• A deep understanding of JavaScript
• Experience working with SQL and NoSQL databases
• Experience with Unit and Integration tests
• Experience with CI/CD
• Experience with MathJax/Latex
• Experience with large scale video streaming
• Experience with ReactJS is a bonus

Location: Bangalore

Linux management

Desktop support

Sophos firewall

NAS

Designation: Angular Developer

Experience: 1 to 5 years

Skill Set: Angular 2+ Versions, HTML, CSS

Requirements:

• Must have experience on Angular 2+ versions
• Design, develop, test, deploy, maintain and improve software in the area of Web Development.
• Ensure the technical feasibility of UIUX designs.
• Manage individual project priorities, deadlines and deliverable.
• Making complex technical and design decisions for Angular projects.
• Adapting interface for modern internet applications using the latest front-end technologies.

• Mandatory: Docker, AWS, Linux, Kubernete or ECS
• Prior experience provisioning and spinning up AWS Clusters / Kubernetes
• Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
• Experience supporting a managed cloud services infrastructure
• Ability to maintain, monitor and optimise production database servers
• Prior work with Cloud Monitoring tools (Nagios, Cacti, CloudWatch etc.)
• Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
• Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
• In-depth knowledge on Linux Environment.
• Prior experience leading technical teams through the design and implementation of systems infrastructure projects.
• Working knowledge of Configuration Management (Chef, Puppet or Ansible preferred) Continuous Integration Tools (Jenkins preferred)
• Experience in handling large production deployments and infrastructure.
• DevOps based infrastructure and application deployments experience.
• Working knowledge of the AWS network architecture including designing VPN solutions between regions and subnets
• Hands-on knowledge with the AWS AMI architecture including the development of machine templates and blueprints
• He/she should be able to validate that the environment meets all security and compliance controls.
• Good working knowledge of AWS services such as Messaging, Application Services, Migration Services, Cost Management Platform.
• Proven written and verbal communication skills.
• Understands and can serve as the technical team lead to oversee the build of the Cloud environment based on customer requirements.
• Previous NOC experience.
• Client Facing Experience with excellent Customer Communication and Documentation Skills