Customer Success Manager

Greetings from NAM INFO PRIVATE LIMITED

Role: Middleware Websphere

Location: Chennai

Employment Type: Full Time with NAM Info Pvt Ltd (Payroll)

Skills: IBM Websphere MQ Series

Experience: 8+

Role Descriptions:

• Must-Have 8 to 10 yrs of experience in Websphere MQ/IIB technologies administration Excellent Knowledge of MQ/IIB.
• Good-to-Have Good Hands-On Experience in Installation| configuration & Troubleshooting of Middleware MQ/IIB infrastructure level issues.
• Good Hands-On Experience in MQ PUB/SUB Model.
• Good Hands-On Experience in creating MQ Objects like Queues| Channels| PUB/SUB setup.
• Good Hands-On experience in IIB Integration Bus. Experience in Installing the MQ and IIB in Linux environments.
• Rising PMR to IBM on different critical issues

SN Responsibility of / Expectations from the Role

• Ensure High availability of customers IT Infrastructure managed Perform Incident| Problem & Change Management using assigned Tools
• Ensure compliance to agreed SOWs
• Handle Technical Escalations received from Customer Create SOPs ensuring compliance to Service Level Agreements (SLA) and train internal teams
• Troubleshoot High Severity incidents & Provide RCA
• Take initiatives in learning new Technologies & Tools Co-ordination with customer on Incident resolutions & closure
• Document technical procedures and work instructions.

Job Summary:

• We are looking for a highly motivated and skilled Software Engineer to join our team.
• This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
• The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
• Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
• Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
• Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
• Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
• Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
• Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

• Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications.
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
• Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
• Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
• Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

• Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
• Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Work Environment:

• This is a rotational shift position
• During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
• The position may require occasional weekend shifts depending on the project requirements.
• Additional benefit of night allowance.

Company Name - Bhanzu formerly (Exploring Infinities).

Website - https://www.bhanzu.com/ 

Mode- WFO

Job Description:

Roles and Responsibilities:

● Willing to familiarize yourself with the company's vision and mission seeking to accomplish set goals and objectives

● Collating and maintaining client information in the CRM database

● Make calls to clients and respond to callback requests

● Email & WhatsApp conversations with potential leads

● Make potential leads understand our courses

● Convert potential leads into customers

● Learning & using our customer relations management software & others

● Related computer software

Requirements:

● Excellent written and verbal communication skills

● Ability to work under pressure

● Laptop is mandatory

● Willing to work in a startup environment (fast-paced)

● No. of days Working: 6 (Rotational off MON- FRI & Sat and Sun Compulsory working)

We're seeking a skilled Front-end Lead Engineer to lead an ongoing production-ready enterprise project and contribute to code while leading the frontend team. If you're adept at creating user-friendly products and eager to work with cutting-edge tech in a growing company, we want to hear from you. We value an entrepreneurial mindset and passion for technology in our team members.

Experience: 5+ Year

Working Time: 12.30 PM to 9.30 PM

• Front-End Development: Develop and maintain front-end components for our applications using React.js, Material UI, TypeScript, React Hook Form, and React Query.
• Collaboration: Work closely with Back-End, Business, and Design teams, as well as other Front-End developers to align efforts and successfully bring solutions to market.
• Quality Assurance: Ensure all work is properly stored, maintained, and developed on the company's network, servers, and other tools. Ensure that the code adheres to established quality standards and best practices.
• Prototyping and Development: Develop prototypes, software applications, systems, and solutions for business problems using the latest tools, open-source technologies, software applications and systems, cloud-based applications, and programming languages such as Java, C++, C#, SQL, and other languages.
• Full Lifecycle Development: Participate in the full lifecycle development of applications and complex systems, including coding standards, code reviews, source control management, build processes, testing, and operations, while maintaining the best possible performance, quality, and responsiveness of such systems and/or applications.
• Agile Development: Contribute to the development and implementation of an efficient and effective solution delivery system. Utilize tools like Jira to establish trackable timelines and measurable impacts on company productivity, ensuring adherence to agile methodologies.
• Security: Ensure the confidentiality and integrity of company materials, programs, issues, business strategies, and solutions; report suspected information security violations or breaches.
• Architecture and Design: Assist in building the architecture and design of critical databases and user interfaces for use by the company, its expert network, and clients.
• Troubleshooting: Troubleshoot software applications and systems, identifying bottlenecks, bugs, and defects, and devising solutions to mitigate and address such issues as they arise.
• Compliance: Ensure that software is developed to meet functional, non-functional, and compliance requirements, maintaining continued quality, organization, and automation.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of professional experience in front-end development.
• Strong proficiency in React.js, Material UI, TypeScript, React Query, and React Hook Form.
• Experience with monorepo development, Nx knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to collaborate effectively in a team environment.
• Experience with agile development methodologies and ceremonies

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

Job description of Business Development Executive:-

We are looking for a competitive online sales representative to develop sales strategies and should be having experience in sales. The successful business executive sources new sales opportunities and close sales to achieve targets.

Responsibilities:

1.Identifying and Generating new leads;

2.Pitching products and/or services;

3.Maintaining fruitful relationships with existing customers;

4. Maintain knowledge of all product and service offerings of the company;

• Qualification- Graduation
• Skills: Excellent Good Communication skills, Must have good negotiation skills, Must be detail oriented and an active listener, Researching market trends.;
• Experience: Freshers & Experienced are welcome.
• Language Known: English, Hindi, Marathi
• Location: Bavdhan, Pune (Maharashtra)
• Office Timing: 9:30 am to 6:30 pm
• Weekly off: Sunday

·       Responsible for effectively communicating services offered by TrialGuna to cosmetic organizations, personal care companies (hair care, Skin Care, Dermatology products) to ensure their understanding and further discussions.

·       Work with Account Managers in developing a sales plan tailored to the local market.

·       Work with hospital staff and key physicians in the development and execution of a plan to effectively launch TrialGuna clinical trials at new sites and ensure ongoing commitment to the program.

·       Effectively convert high potential leads.

Role: Functions Developer (Embedded c - Algorithm / Driving Functions Development)

Location: Hyderabad

Duration:Fulltime
Job Description:

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc.

Requirement:

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Development experience with safety critical systems
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Experience in modelling and validation of control systems
• Knowledge of SIL, Performance Test, Functional testing
• Embedded software development using C, C++
• Issue management and version control
• Knowledge of ASPICE processes, Static analysis, MISRA checks etc.
• Strong written and verbal communication skills
• Proactive approach for problem solving

Good to have:

• Knowledge of ADAS/AD functions (ACC, TSR, AEB, LCA etc), Data Analysis
• Experienced in managing and authoring of function specification requirements
• Familiarity with AUTOSAR RTE

Nice to have:

• AUTOSAR, Functional Safety (ISO26262) exposure
• Scripting Knowledge - Python, MATLAB
• Working knowledge of automotive protocols like CAN, Ethernet etc.

• Demonstrated experience as a software engineer, with at least 3-5 years’ experience in technology roles
• Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
• Experience with the Java programming language and frameworks such as Spring & SpringBoot
• Experience with front-end Javascript frameworks such as ReactJS
• Experience working in databases and SQL queries for high-performance 
• Experience and keen understanding of the value of working in agile teams
• A “quality-first” mindset, with experience working in continuous integration environments
• Highly effective at communicating
• Respect for other team members and a highly collaborative approach to working and learning together

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 200k users in 2 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you probably already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

We need you, if you have 4+ years of experience in creating intuitive user experiences. We are execution focused and work would involve building things quickly & adapting based on market feedback. If you love designing consumer products & building things excites you, we would like to talk to you.

What you will do

• Work directly with the founding team and drive key product decisions
• Define and establish a common, unified UI library
• Define entire user experiences, information architectures, and interaction concepts for both web and mobile applications
• Build storyboards, user flows, wireframes and mockups to communicate design ideas

Great to have

• Sense of ownership
• Desginers who can talk product and strategy
• Experience in building beautiful consumer products
• Strong opinions, loosely held

Good to have

• Good written communication skills
• Bangalore love
• Interest in mentorship

Probably not ideal if

• If you have always been right about everything in life
• Not looking for a full time engagement
• Unwilling to relocate / join office in Bengaluru post Covid

Definitely get in touch if you

• Would have started the exact same company but willing to build it together with a great team
• Already tried the https://web.wiseapp.live/download" target="_blank">product and have ideas on how to improve it

Note: Please attach portfolios / links to profile on behance or dribbble or personal websites while applying