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Customer Success Manager
Online Professional Networking Startup
Customer Success Manager
Online Professional Networking Startup's logo

Customer Success Manager

at Online Professional Networking Startup

Agency job
via Unnati
1 - 2 yrs
₹6L - ₹7L / yr
Remote only
Skills
Customer Success
Account Management
Key account management
Customer Relationship Management (CRM)
Client Servicing
Onboarding
Technical sales
Client Management
The digital revolution is changing everything. It's transforming everywhere on how we work and play. Do you want to lead the way as an expert in a professional networking platform?

Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.

Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improved their alumni engagement considerably using the company's platform.

This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.

 

As a Customer Success Manager, You will be Liaising with Colleges & School Alumni engagement teams to gather and understand their requirements.

What you will do:


  • Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
  • Analysing client requirements, manage escalations, and propose features for
  • development.
  • Developing technical domain expertise and formulate strategies to drive user engagement.
  • Forecasting and tracking key account metrics to derive insights and build a - success plan -with the appropriately identified objectives, milestones and metrics needed to achieve them
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling
  • Designing presentations for client deliverables, presentations & training.

 

Desired Candidate Profile

 

What you need to have:

  • 1-2 yrs of experience of working in a tech/software company
  • Excellent communication and presentation skills to formulate & articulate technical, financial and value points
  • Strong technical skills and capabilities to understand business applications, analytics and platform technologies
  • Data-driven with exceptional analytical and problem solving skills
  • Strong interpersonal skills to create and maintain customer relationship        

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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 About Company: Great Places to Work certified company

AIT Global India Pvt. Ltd. (https://aitglobalindia.com/">LINKis one of the formidable IT Services Organization which has deeper expertise in various areas of Technology to address the critical business priorities of customers from Public Sector, Education, E-Commerce, Healthcare, BFSI, Financial Services, Automobile, Manufacturing Retail and a lot more. Organizations belonging to these industries have to – not only be agile towards the Technological Disruptions and maintain a steady / balanced course towards its business priorities, but also Overcome the Challenges to Maintain Costs & ‘Ensure Long-Term Growth’ as this scenario isn’t going away anytime soon. We are headquartered out of Matawan, New Jersey (USA). In the past one and half decade, we have organically grown from service to service each time exceeding our goals and moving forward towards the next. There are a range of services which we could deliver for the customers that could add value to their business goals or objectives, which help them attain new milestones of growth. With almost a Decade and a Half Years of Happy Customers from different parts of the world for services ranging from Web Technologies, Mobile Technologies, Product Development, DevOps, Data & Analytics, Quality Assurance, Digital Content Management, to emerging Technologies like Artificial Intelligence (AI), Robotic Process Automation (RPA), Cyber Security, Cloud and more... our organization has served customers when it mattered them the most; to help them achieve their business growth priorities. While doing this we now have almost 100 employees working from USA on H1 Visa working in 4 different time zones and in India we have around 200+ Employees, working on different IT projects out of the two locations in Pune.

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We are proud to be  ISO certified and as https://www.greatplacetowork.in/get-certified/certified-organizations/#mid-size">Great Place to work  certified since last wo consecutive years. AIT Global India feels honoured to have recently certified and featured in https://www.cioreviewindia.com/magazines/rpa-october-2020/#page=28">CIO Review earning recognition among their "Most promising RPA Service Provider" Companies. 

 

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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