Customer Success Manager

About Us

Euphoric Thought Technologies is a fast-growing technology company focused on delivering scalable, high-performance digital solutions. We are looking for a skilled Backend Developer to join our dynamic team and contribute to building robust and efficient systems.

Key Responsibilities

 Design, develop, and maintain scalable backend services and APIs

 Write clean, maintainable, and efficient code

 Collaborate with frontend developers, DevOps, and product teams

 Optimize applications for maximum speed and scalability

 Troubleshoot, debug, and upgrade existing systems

 Implement security and data protection best practices

 Participate in code reviews and technical discussions

Required Skills & Qualifications

 4–5 years of hands-on experience in backend development

 Strong proficiency in at least one backend language such as Java and Core Java

 Experience with frameworks like Spring Boot, Django, Express.js, etc.

 Good understanding of RESTful APIs and Microservices architecture

 Strong experience with databases (MySQL, PostgreSQL, MongoDB)

 Familiarity with version control systems (Git)

 Experience with cloud platforms (AWS/Azure/GCP) is a plus

 Knowledge of Docker, Kubernetes, CI/CD pipelines is an added advantage

 Strong problem-solving and analytical skills

Job description

Opportunity

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product. 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.

Tech Stack

Our tech stack is http://asp.net/">ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and microservices architecture. Our platform is hosted on Google Cloud. 

Responsibilities

• Work with internal business teams and management to define requirements and develop technical specifications.
• You will be creating modules and components and coupling them together into a functional app.
• Creating self-contained, reusable, and testable modules and components
• Developing and integrating RESTful API services.
• Convert legacy code to new tech stack single-page web applications.
• You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the domain, product and process that we follow.
• Setup the dev environment and push your first small piece of code to production.
• You will start attending daily stand up.
• Dive into technology by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.

Within 3 months

• You'll start developing your first module all by yourself. (With some guidance)
• Write your first set of unit test cases and work with the quality engineer to set up functional testing workflows.
• Conduct your first review of a peer's code.
• Participate in several release planning sessions to get a deep understanding of the new features we're working on.
• Participate in your first production release cycle.
• Start providing support for bugs, issues, small improvements on production.
• Take over one tool (JIRA, Build Deployment, CI/CD, Git or any other)

Within 6 months

• You'll launch your first two or three modules to production.
• Take architectural and infrastructure decisions that will impact the entire product.
• Be comfortable navigating most of our stack and infrastructure.
• Be responsible for the planning, scoping, design, and implementation of new services.

Within 12 months

• You'll launch at least 3 to 4 core modules to production and completely own scaling for some more.
• Participate in interviewing and hiring, as a way to influence team growth.
• Mentor Ship - Should do code reviews for juniors, spend time and show a willingness to teach juniors, and share expertise with new team members.
• Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
• You will start owning an important workflow/ section of the product. 

Required Candidate profile

What an ideal candidate looks like

• Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
• 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
• Should have a strong online presence on different forums like stack overflow etc, Github etc.
• Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
• Previous work experience at a product-based company or startup would be a bonus.

Personality traits we really admire 

• Great attitude to ask questions, learn and suggest process improvements.
• Pays great attention to detail and helps identify edge cases.
• Gives equal importance to planning, coding, code reviews, documentation, and testing.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows release cycles and absolute commitment to deadlines.

Role Software Developer

Industry Type IT Services & Consulting

Functional Area IT Software - Application Programming, Maintenance

Employment Type 

Role Category Programming & Design

Skills

• Experience in Design, Films, Social Media, Digital Marketing is preferred Skills

• Sales

• Business Development

• Communication

• Social Media Marketing

• Negotiation

• Marketing Strategy

• Customer Relationship Management (CRM)

• Project Management • Presentation S

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

JOB DESCRIPTION

Overview - We always put our users first. We start by looking at things from the user’s perspective and end by evaluating how the solution has impacted the user.  We are looking for People who are continuously adapting to new technologies and excited to work on products that influence millions of people every day. The Android and iOS mobile applications are used by millions of people around the world and are some of India’s best known and most loved applications and we’re looking for someone to lead the engineering teams that build these apps.

Role - We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. You will strike a balance between the consumers’ intent and the business’s needs.

What you will do in this role

• Developing front end website architecture.
• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, creative designers and back-end developers.
• Creating servers and databases for functionality.
• Review requirements, design specifications, propose solutions and implementation.
• Work with team leads on the requirements and create estimates against those requirements.
• Deliver projects on time in an agile and continuous development environment.
• Writing tests in a client-side test framework such as Jest, Jasmine, etc.
• Designing and developing APIs.
• Monitor systems to ensure they meet both user needs and business goal.

What you should have

• 2-5 years of hands-on experience in software development and system administration.
•  Experience in Micro services, Serverless applications, Container-based applications.
•  Strong Experience on AWS cloud (Lambda, S3, Kinesis, SQS, SNS, ECS, Dynamo DB).
•  Good understanding of Devops, Apache Kafka.
•  Familiarity with JavaScript frameworks such as ReactJS.
•  Proficiency with server side languages such as NodeJS, Python and PHP.
•  Familiarity with database technology such as MySQL, Mongo DB and Dynamo DB.
•  Familiarity with Logging & Monitoring tools like Kibana, NewRelic, DataDog
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Experience with unit testing & Test Driven Development (TDD) and CI/CD.

• BE (Comp/IT), ME (Comp/IT), MCA, M.Tech, B.Tech.

Product management

• Work closely with the product team to translate abstract business & product requirements into crisp technical specifications along with a delivery roadmap

Product Development

• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Developing the frontend/backend and APIs, primarily using the MERN stack for Troopod.
• Delivering a robust backend platform for the product by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design
• Preparing test cases, creating automated build and test processes, setting up systems for CI/CD, and monitoring for the product
• Deploying on AWS using the right services for optimal performance
• Support the Troopod mobile application in its entirety, including working on bug fixes and improving application performance, reliability, and stability
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Managing development and deployment of the product following Modular programming, proper documentation, and code versioning

Customer Success

• Ensuring seamless use of Troopod Web-app and Mobile App by clients or internal teams and successful integration of client systems with Troopod backend and APIs wherever applicable
• Assisting clients with necessary remote support needed for the smooth understanding of and integration with Troopod product

Team Growth

• Contributing to the growth of the engineering team through proactive effort on knowledge growth, process improvements, and performance enhancements on existing solutions

Prior experience in the following things is MUST:

• Minimum 2 years of hands-on technical development experience as a MERN stack developer
• In-depth knowledge of NodeJS, Express or Restify
• Experience implementing applications using ReactJS and React Native
• Experience in creating frontend applications using HTML5, Angular, React, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum 3-year experience with MERN Full-stack paradigm
• Should have worked on AWS(EC2), DNS, and other server features
• Familiarity with code versioning tools (Such as Git, SVN, or Mercurial)

• Development experience for high-traffic, consumer-facing web or mobile application
• Experience in building a chat or social media app
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Experience in hiring and leading a team of developers
• Open-source contributions
• Experience with next.js, serverless, and tailwind CSS
• Eat, sleep, code, and repeat is a typical mantra of your life

• Work in a well-funded startup with a team of 2nd-time founders from top tier colleges like BITS and NIT
• Chance to get decent equity and become part of the founding and core team
• Build a highly scalable product that would one day impact the lives of billions across the globe
• Get guidance from the best product and tech folks out there at leadership positions in Dunzo, Razorpay, Haptik, etc

• To design UI that carries wow effect
• Designing clean, professional looking UI to high standards, in a timely way
• Follow industry best practices when designing UI
• Design UI for Website, fluid/responsive mobile friendly designs.

• At least 2 years of experience
• In-depth knowledge of React, Redux
• In-depth knowledge of HTML, CSS, JavaScript, jQuery, Bootstrap, JavaScript frameworks
• Experience of React Native is added advantage
• Git/ version control
• Testing/ debugging
• Creative and efficient problem solver
• Good communication skills in English, ability to listen to customer, understand their requirements and respond back meaningfully. Ability to work in a small team or individually and share different tasks which are pertinent to the organization.

•    Angular developer (3 - 5 years of experience)

•      Should have expert level knowledge to Design, Develop and test Web Apps with Angular versions 6 and above.

•      Primary Skills – Angular6+, HTML, CSS3, JavaScript.

•      Node JS as backend will be advantage

•      Knowledge of Mongo, MySql will be advantage

•      Highly skilled at front-end engineering using Object-Oriented JavaScript, TypeScript, various JavaScript,TypeScript patterns and frameworks.

•      Should have experience in publishing and consuming Services using REST API

•      Excellent time-management, multi-tasking, and communication skills. Capable of handling multiple projects and related complexities at the same time.

•      Compensation - As per industry standards.

•      Joining – at earliest.