Customer Success Manager

Job Title : AI/ML Engineer – DevOps & Cloud Automation

Experience : 3+ Years

Location : Gurgaon (WFO)

Job Summary :

We’re looking for a talented AI/ML Engineer to help build an AI-driven DevOps automation platform. The ideal candidate has hands-on experience in ML, NLP, and cloud automation.

Key Responsibilities :

• Develop AI/ML models for predictive analytics, anomaly detection, and automation
• Build NLP bots, observability tools, and real-time monitoring systems
• Analyze system logs/metrics and automate workflows
• Integrate AI with DevOps pipelines, cloud-native apps, and APIs
• Research & apply deep learning, generative AI, reinforcement learning.

Requirements :

• 3+ years in AI/ML, ideally in DevOps/cloud/security environments.
• Strong in Python, TensorFlow/PyTorch, NLP, and LLMs.
• Experience with AWS/GCP/Azure, Kubernetes, MLOps, and CI/CD.
• Knowledge of cybersecurity, big data, and real-time systems.
• Bonus : AIOps, RAG, blockchain AI, federated learning.

About NonStop io Technologies

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.

Brief Description

NonStop io is seeking a proficient .NET Developer to join our growing team. You will be responsible for developing, enhancing, and maintaining scalable applications using .NET technologies. This role involves working on a healthcare-focused product and requires strong problem-solving skills, attention to detail, and a passion for software development.

Responsibilities

• Design, develop, and maintain applications using .NET Core/.NET Framework, C#, and related technologies
• Write clean, scalable, and efficient code while following best practices
• Develop and optimize APIs and microservices
• Work with SQL Server and other databases to ensure high performance and reliability
• Collaborate with cross-functional teams, including UI/UX designers, QA, and DevOps
• Participate in code reviews and provide constructive feedback
• Troubleshoot, debug, and enhance existing applications
• Ensure compliance with security and performance standards, especially for healthcare-related applications

Qualifications & Skills

• Strong experience in .NET Core/.NET Framework and C#
• Proficiency in building RESTful APIs and microservices architecture
• Experience with Entity Framework, LINQ, and SQL Server
• Familiarity with front-end technologies like React, Angular, or Blazor is a plus
• Knowledge of cloud services (Azure/AWS) is a plus
• Experience with version control (Git) and CI/CD pipelines
• Strong understanding of object-oriented programming (OOP) and design patterns
• Prior experience in healthcare tech or working with HIPAA-compliant systems is a plus
• Ready to be a tech-agnostic engineer and comfortable to shift on any tech stack (Java, Node, Python etc)
• Comfortable working with AI (Claude code, Cursor etc)

Why Join Us?

• Opportunity to work on a cutting-edge healthcare product
• A collaborative and learning-driven environment
• Exposure to AI and software engineering innovations
• Excellent work ethics and culture

If you're passionate about technology and want to work on impactful projects, we'd love to hear from you!

Description: 

The role of the Service Engineer is to provide professional after sales service and support customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the guidelines, established by the Director of Service & Manufacturing and will follow the established procedures

Essential Functions:

 Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

• Responsible for installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

• Must be self-motivated with ability to work & think well independently.

• Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

• Provide installation expertise at customer sites as well as conducting pre-installation assistance.

• Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

• Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s

• Work with engineering, project management, spare parts and management groups to resolve escalated problems.

• Provide written service & expense reports to Service Manager on all activities carried out on site and complete all required documentation in a timely manner.

• Properly document, label, and return all defective parts resulting from repair.

• Make technical recommendations to Technician’s, Operators and Artisans.

• Work closely with the Service Team & Service coordinator to ensure site work is carried out in the required order, for completion by the required timeline.

• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Service Manager or HR Dept.

• Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to requirements.

• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment at the customer site or the manufacturing facility.

• Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

• Provide technical support to other Field Service Engineer / Technician on the field or in-house

• Overtime may be necessary as work load dictates. This may include weekdays or weekends.

• Must be able to use a computer for creation of reports and data entry required.

• Must be able to use a smartphone and any related applications required for the job or timekeeping.

• Must maintain clean and professional appearance while working with customers, vendors and colleagues.

• Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

• Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

• A Bachelor's degree / Diploma.

• 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

• Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

• Able to complete projects in a timely manner

• Excellent computer literacy is must and knowledge of visualization would be preferred.

• The ability to work with multiple discipline projects.

• Excellent organizational, time management, leadership, and decision-making skills.

• Strong written and verbal communication skills.

About the Role :

We are seeking a highly skilled Lead Software Developer with a strong background in SaaS product development and expertise in designing scalable, secure, and resilient systems. You will lead the technical architecture of our cloud-native platforms, manage cross-functional

engineering efforts, and implement best practices across backend, frontend, and infrastructure layers.

This is a leadership role based on-site in Jaipur and ideal for someone who enjoys solving complex system challenges and building high-impact software.

Key Responsibilities:

● Lead the design and implementation of scalable SaaS application architecture

● Architect and develop solutions using Laravel, NestJS, Node.js, and AWS

● Build and manage microservices and serverless infrastructure for high availability and maintainability

● Implement and manage asynchronous and parallel request handling for optimized system performance

● Design and scale load handling and queue management systems using BullMQ and Redis

● Develop and integrate real-time data workflows using webhooks and external APIs

● Configure and manage Node.js clusters for performance and fault tolerance

● Collaborate with frontend developers working on React and Vue.js to deliver seamless UI/backend integration

● Ensure code quality, observability, and maintainability across services

● Monitor, debug, and resolve issues in production using logs and performance tracking tools

● Drive CI/CD implementation, infrastructure automation, and DevOps practices

Required Skills & Qualifications:

● 5 - 7 years of experience in full-stack or backend software development

● Proven experience as a Lead Developer on SaaS products

● Proficient in Laravel, NestJS, and Node.js

● Deep understanding of BullMQ, Redis, and message/queue-based architectures

● Experience with asynchronous processing, parallel request handling, and load distribution

● Proficient in microservices and serverless architecture patterns

● Strong command of AWS (EC2, Lambda, RDS, S3, API Gateway, IAM, CloudWatch)

● Hands-on experience with webhooks, job queues, background tasks, and rate-limiting strategies

● Familiarity with Node.js cluster mode and scaling strategies

● Solid experience in debugging, tracing, and performance monitoring

● Frontend integration experience with React or Vue.js (please specify your exposure)

● Strong leadership, collaboration, and mentoring abilities

Preferred Skills (Nice to Have):

● Experience with Docker, Kubernetes, and CI/CD pipelines

● Exposure to event-driven architecture and multi-tenant SaaS platforms

● Familiarity with observability tools such as Grafana, Datadog, or New Relic

 Exciting Opportunity for Aspiring Video Editors! Join Marktecons for Video Editor Internship for a 1-Month Experience! 🌟🎥

Are you passionate about video editing and ready to kickstart your career in the world of visual storytelling? 

We have an incredible opportunity for you! 

Marktecons is thrilled to announce thr Video Editor Internship , offering a hands-on experience in the art of video editing. 

This 1-month internship is designed to provide you with valuable skills, mentorship, and an opportunity to showcase your creativity.

About the work

1. Reviewing and selecting footage: You'll need to go through all the raw video footage to select the best takes to use in the final video.

2. Cutting and editing: You'll need to edit the video, using tools like trimming, cropping, and transitions to create a smooth and engaging final product.

3. Adding effects: You may need to add visual effects or filters to the video to enhance its overall quality or create a particular mood.

4. Incorporating sound: You may need to add music or sound effects to the video, as well as adjust volume levels and sync the sound with the visuals.

5. Collaborating with the production team: You'll need to work closely with producers, directors, and other team members to ensure that the final video meets their expectations and vision.

6. Managing project timelines: You'll need to be able to manage your time effectively, ensuring that projects are completed on time and within budget.

7. Staying up-to-date with industry trends: You'll need to stay up-to-date with the latest trends and technologies in the field to continue producing high-quality content.

Skills:

Proficiency in video editing software such as Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator

Excellent understanding of post-production workflows, including color grading, audio mixing, and visual effects.

Ability to take files from Graphical softwares like Adobe Photoshop Adobe Illustrator and utilize them in the edit.

Strong attention to detail and the capacity to maintain consistency in visual style and adherence to brand guidelines.

Portfolio showcasing previous video editing work is highly desirable.

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

• 2+ years of experience as a react/react-native developer
• Must have skills: ReactJS
• Deep understanding of javascript, typescript and react
• Familiarity with multiple state management techniques
• Knowledgeable about design patterns and their utility in day to day problems
• Worked on and shipped large scale react/react-native applications
• Great product sense; you care about usability and good design
• Strong communication skills
• Bonus if you have worked on Android/iOS apps or nodejs backend.

• Work collaboratively with everyone in the team to deliver best in class user experience
• Write well-crafted, well-tested, readable, maintainable code in typescript and react-native
• Implement pixel perfect designs with advanced interactions, which are a joy to use
• Implement unit and UI automation tests
• Own a feature end to end and ensure its usability
• Continuously discover, evaluate and implement new technologies to enhance user experience
• Support other developers on the team with code reviews, design feedback, and other advice and guidance

Nextyn is looking for a highly motivated individual with good communication skills for an operations role. 
The individual will be responsible for communicating with the team, setting up meetings and coordinating payments. 
Must be good with:

1. Communication Skills (English)
2. Microsoft Excel
3. Microsoft Word
4, Microsoft Powerpoint