Senior HR Manager

Job Title: ServiceNow Developer

📍 Location: PAN India

🏠 Work Mode: Hybrid – 3 Days Work from Office, 2 Days WFH

🕒 Shift Timings: 9:30 AM – 6:30 PM IST

✅ Key Requirements:

• Total Experience: 4–7 years
• Relevant Experience in ServiceNow: Minimum 5 years
• Project/People Management: Strong experience managing end-to-end ServiceNow implementations and delivery cycles

🛠️ Primary Skills:

• 5+ years of hands-on experience in ServiceNow platform (including modules like ITSM, ITOM, GRC, SecOps, or IRM preferred)
• Ability to lead technical teams and drive requirements, development, testing, and delivery phases
• Proficient in ServiceNow customization, scripting, workflows, and integrations

🧩 Secondary Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience with Microsoft Project for planning and tracking activities

🎯 Responsibilities:

• Act as the single point of contact for all ServiceNow-related project activities
• Drive project execution, track milestones, and deliverables
• Liaise between technical teams, business stakeholders, and vendors
• Ensure compliance with client standards and delivery expectations

Prepare and present reports, dashboards, and project documentation

DA DS Trainer JD:

Key Responsibilities:

Develop and deliver comprehensive training programs on data science topics, including machine learning, artificial intelligence, big data, data mining, and predictive analytics.

Create engaging and interactive training materials, including presentations, hands-on exercises, case studies, and assessments.

Conduct classroom, online, and one-on-one training sessions for students at different skill levels.

Evaluate students' performance and progress, providing feedback and support to help them improve.

Stay up-to-date with the latest trends and best practices in data science and incorporate them into training programs.

Collaborate with other trainers and industry experts to continuously improve training content and methodologies.

Assist in the development of training schedules and manage training logistics.

Provide mentorship and career guidance to students aspiring to build a career in data science.

Qualifications:

Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field; a Master’s degree is a plus.

Proven experience as a Data Science Trainer or a similar role.

In-depth knowledge of data science concepts and hands-on experience with tools like Python, R, TensorFlow, and Hadoop.

Excellent presentation and communication skills.

Strong organizational and time-management abilities.

Ability to simplify complex concepts and deliver them in an understandable manner.

Certification in Data Science (e.g., Microsoft Certified: Azure Data Scientist Associate) is preferred.

Preferred Skills:

Experience with LMS (Learning Management Systems) and e-learning platforms.

Strong analytical and problem-solving skills.

Ability to adapt training methods to different learning styles.

Passion for continuous learning and professional development.

Benefits:

Competitive salary and performance-based incentives.

Professional development opportunities.

Flexible working hours.

Collaborative and innovative work environment.

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with onsite shift

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills

About The Opportunity:

At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Instrumental in this goal of making software more human-friendly are Tact.ai Engineers. Do you relish the challenge of balancing user experience, technical details, optimization, security, and omnichannel and cross-platform extensibility? Are you obsessive about making the end-user experience better? Join the iOS team at Tact.ai.  

What You’ll Be Doing:

We are looking for an experienced iOS Engineer to make an immediate impact on our product team. We are a well-funded start-up with a world-class product and team and a growing customer base. Some of your main responsibilities include:  

·   Partner with product management, program

management, QA, and other stakeholders to define requirements, scope projects, and ship products in rapid, iterative cycles 

·   Design, implement and maintain highly complex systems and subsystems. 

·   Deliver high-quality products in a fast-paced environment with shifting priorities. 

·   Troubleshoot, debug and optimize existing applications. 

·   Continuously improve the development system and processes 

What You Should Have :

·      Excellent knowledge of data structures and algorithms

·      You have 5 - 9 years of relevant iOS experience and are proficient in Swift and Objective C 

·      You have working knowledge of UIKit, Core Data, Auto

layout and GCD 

·       You are thorough with CS fundamentals like Data Structures & Algorithms, relational databases, multithreading, and concurrency 

·       You have a solid understanding of the full life-cycle of mobile app development, testing, and deployment to the app store, with at least 1 app published on the app store 

·       You are an efficient multi-tasker, able to

smoothly transition between features, bugs, projects, and languages, without breaking a sweat 

·       You are an advocate of clean code and an expert in writing maintainable and reusable design components 

·       You enjoy working with a small, fast-paced,

self-driven team and relish the challenge of going above and beyond the call of duty.

Bonus Points:

·      Sqlite or other relational databases

·      Salesforce

·      Git

·      Start-up experience

About Us:

Tact.ai is on a mission to help life science organizations nurture meaningful customer engagement through our human-friendly software. Our AI-powered engagement platform empowers field teams to work with their customers in new ways to drive better outcomes. Tact.ai is headquartered in Silicon Valley and is backed by some of the world’s leading firms in venture capital, technology, and healthcare and life sciences, including Microsoft’s venture fund M12, Salesforce Ventures, Novartis, Lilly, and McKesson Ventures.

Explore more:

Website: https://tact.ai | LinkedIn: https://www.linkedin.com/company/tact.ai/

Quick response:

Email your resume to careers-india(at)tact.ai

• You hold an MS/Ph.D. degree in a STEM domain and 5+ years in a relevant position
• You share your ideas and continuously improve yourself and the team around you.
• Experienced in building and scaling data teams across multiple locations and domains.
• You have a good understanding of evolving an organization’s culture based on analytics and data insights
• Natural and comfortable leader, have excellent problem-solving, organizational, and analytical skills
• Passionate about data improving business and engineering practices like continuous delivery, traceability, and observability
• Strong communication skills, high integrity, and great attention to detail

You’ll get to work with:

• Consumer-facing, as well as core platform, finance, and distribution business units
• Marketing and product teams, across to our engineering teams
• Modern infrastructure (Kubernetes, AWS, GCP)

What we offer

• We offer you a chance to be part of a truly amazing journey in a company that sets very high targets and works hard to achieve them. You will be able to work with smart, motivated, and engaged co-workers from all over the world, in an intense and very energetic environment. This leads to you having a tangible impact on the way that we operate and expand our business.

Some of the highlights of the package include:

• Strong technical culture of continuous innovation and improvement
• Chance to become a shareholder of Gelato!
• Flexible festive holidays, swap days off according to your values and beliefs.
• Work at one of our hub city offices or even remotely
• And much more!