Senior HR Executive - People Experience

Job Title: Front Desk Executive

Job Description:

We are looking for a professional and energetic Front Desk Executive to be the face of our studio. The ideal candidate will coordinate with consultants to book consultations, ensure smooth front desk operations, and provide exceptional customer service to enhance client satisfaction.

Key Responsibilities:

• Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives.
• Handle inquiries via phone and email, providing prompt and accurate responses.
• Ensure all Brand Standards are upheld at the front desk and throughout the studio.
• Manage front desk operations, ensuring clients receive timely, friendly, and personalized attention.
• Oversee guest relations and front office staff, maintaining a positive and professional environment.
• Compile and report on front desk statistics and performance metrics.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and colleagues at the front desk.
• Create efficient work schedules for front office staff to ensure smooth daily operations.

Desired Candidate Profile:

• Proven track record of lead generation/ pre sales & target achievement.
• Excellent communication skills in English, Hindi, and a regional language (specific to the location).
• Strong telephone etiquette and client handling abilities.
• Knowledge of routine operations management.
• Highly motivated and results-driven, with a focus on achieving targets.
• Comfortable working in a target-based role.
• Exceptional client management and relationship-building skills.
• Presentable, professional, and well-groomed appearance.
• Preference will be given to candidates with a strong commitment to front office operations.

This position offers an opportunity to engage directly with clients, ensuring they receive a seamless and positive experience while supporting the studio's growth and objectives.

5 to 9 years of experience with Microsoft Dynamics CRM / Dynamics 365 CE development and implementation.

Strong experience with CRM customization, including entity customization, views, forms, workflows, business rules, and dashboards.

Proficient in C#, .NET, JavaScript, and Web API for plugin and custom workflow development.

Experience with CRM integration tools such as KingswaySoft, Scribe, or custom integrations.

Knowledge of Power Platform (PowerApps, Power Automate) is a plus.

Hands-on experience with CRM data migration and ETL tools.

Good understanding of software development life cycle (SDLC) and Agile methodologies.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

• Web Development: Creating and implementing the technical aspects of websites and web applications

• This involves working with programming languages such as HTML, CSS, and JavaScript to build the front-end (user interface) and back-end (server-side logic)

• Web Design: Collaborating with designers and using design tools to translate mockups and wireframes into functional web pages that align with the visual and user experience (UX) design

• Front-end Development: Focusing on the client-side of the application, ensuring responsive and interactive user interfaces, optimizing for various devices and screen sizes

• Back-end Development: Dealing with the server-side logic and databases to handle data storage, retrieval, and manipulation

• This may involve working with technologies like Node.js, Python, PHP, and more.

• Database Management: Creating and maintaining databases that store website/application data efficiently and securely

• Testing and Debugging: Identifying and fixing technical issues, ensuring the website or application functions smoothly across different browsers and devices

• Website Optimization: Improving website/application performance, load times, and overall user experience

• Version Control: Using version control systems (e g, Git) to manage code and collaborate with other developers

• Security: Implementing security measures to protect websites and applications from potential threats and vulnerabilities

• Collaboration: Working closely with designers, other developers, and stakeholders to ensure project requirements are met and deadlines are followed

• Continuous Learning: Keeping up with the latest web technologies, trends, and best practices to improve skills and stay current in the rapidly evolving web development landscape

• Deployment and Maintenance: Deploying websites/applications to servers and performing regular updates and maintenance to keep them running smoothly

• Troubleshooting: Investigating and resolving technical issues that arise from user feedback or testing

•

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Desired Candidate Profile

• Engineering graduate (BE/B.Tech) or BCA/MCA from a reputed university.

• Ability to develop and manage e-commerce websites and web applications.

• Good understanding of fundamentals and concepts of PHP Scripting language.

• Good understanding of Smarty language.

• Hands-on experience in front-end technologies such as JavaScript, HTML5, jQuery and CSS3.

• Knowledge of OOPS & Database.

• Strong written and oral communication skills.

• Attention to detail and excellent organizational skills.

• Alternate Saturday and all Sunday will be fixed off

✓ Prior experience in multi-screen User Interface/User

Experience in product design and development.

✓ Very strong knowledge in

• Software design, design patterns, architecture

and best practice

• UI technologies and frameworks

o ES6 JavaScript / TypeScript

o ReactNative/ReactJS – including modern

concepts of Server rendering, React

server components, Server actions.

o Redux

o CSS - Responsive design

• Android/iOS native development experience

• Agile & DevOps methodologies (Scrum, SAFe

frameworks)

• Testing- Unit, Functional & performance

Experience

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com

WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.

Responsibilities:

• Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
• Review and manage admin-related reports and checklists for accuracy and completion.
• Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
• Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
• Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
• Manage databases and other information systems to ensure data is updated and accessible.
• Coordinate and support various administrative projects and initiatives.
• Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
• Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
• Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
• Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.

Requirements:

• Bachelorʼs degree in any discipline
• Minimum 3 years of proven experience in a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office & G Suite is a must
• Excellent organizational and time-management skills
• Quick-thinking, planning, coordinating, and executing skills

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)

Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

you should be good in react node and javascript and able to build projects on the same. 

You will be the part of India Accelerator tech team, the best startup Accelerator of india. Great learning and growth opportunity

• 7+ years of overall software development experience. 

• Hands-on experience with backend languages like Python, Java and Javascript. 

• 2+ years of distributed cloud systems architecture. 

• Good understanding of SQL and experience in designing database structures. 

• Understanding of frontend development and frameworks at a high level. 

• High availability and fault tolerance systems design experience. 

• Test Driven Design practitioner and good understanding of unit Testing and comprehensive test suite building. 

• Customer focused with good analytical thinking and problem solving. 

• Metrics based progress monitoring and reporting capabilities. 

• Flexibility to interface with cross timezone teams. 

• Should have led cross-functional teams like frontend, backend, UI/UX, devops, QA, etc. 

• Experience in security practices for web applications. 

Note: Hands on experience in Angular is also must.

MTX Group Inc. is seeking a motivated AI Solution Architect to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Creative translation of business needs into a conceptual, logical and physical architecture design of the solution
• Collaboration with the technical teams needed to deliver the design
• Leading architecture and design competency for the automation technology stack
• Strategic direction for maximizing simplification and re-use lowering overall TCO
• Creation of solutions which adhere to Enterprise Architecture, Development, and Information Risk Management standards and policies
• Collaboration with developers and engineering teams resolving the most challenging tasks ensuring the proposed design is properly implemented.
• Proactively identify and address technical strengths, weaknesses, opportunities and threats across the automation landscape
• Strategy for managing the changes to the architecture (new business needs, technology changes, etc.)
• Explain architecture standards and recommendation to business partners and drive alignment

What you will bring:

• Minimum 5 years of hands-on experience in the IT field, at least 3 years in IT architecture
• Solid experience as solution and platform architect, providing technical leadership and guidance designing enterprise software.
• Proven track record at managing multiple projects in fast paced cross-functional team environment.
• 1+ year year experience working with chatbots is a plus
• 2+ years hands-on experience with Microsoft Azure and Amazon Web Services
• Working knowledge of Machine Learning, techniques, algorithms, natural language processing
• Certifications in multiple cloud platforms is ideal
• 2+ years of experience working in an Agile Scrum / DevOps development methodology.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

Previous experience as a UI Engineer.

Must have hands-on knowledge of web 2.0, including HTML5, CSS3
Must have hands-on knowledge of server-side CSS pre-processing platforms, such as SASS/LESS
Must have hands-on knowledge in JavaScript frameworks like Object Oriented JS, Typescript (ECMAScript 6)
Good understanding of asynchronous request handling, partial page updates, and AJAX
Good understanding of REST API Proficient understanding of cross-browser compatibility issues and ways to work around them.
Proficient understanding of code versioning tools, such as Git
Working knowledge of design specs (style guide) tools like Zeplin, Invision etc.