Assistant Manager -HR

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Sales Engineer

Location: Navi Mumbai / Mumbai ( All areas)

Experience: 2 -8 years

Qualification:

Diploma or Graduation in mechanical field

Work Experience:

2+ years of experience in related industry

Strong technical knowledge of equipment and elevator systems.

Languages : English, Hindi and local language

Job Summary:

We are seeking a motivated and skilled Sales Engineer to join our

team across various regions in the equipment and elevator sector. This role combines technical expertise with strong sales acumen to drive business growth by identifying customer needs, offering tailored solutions, and ensuring the successful implementation of our products. The ideal candidate will possess solid engineering knowledge, exceptional communication skills, and the ability to build

and maintain long-lasting customer relationships.

1. Technical Sales

Develop and execute strategies to achieve sales targets for equipment and elevator systems. Conduct technical presentations and product demonstrations for prospective and existing clients. Provide detailed technical and application advice to customers on equipment and elevator solutions.

2. Customer Engagement

Identify and assess customer needs through site visits, consultations, and discussions. Prepare and deliver proposals, quotations, and technical documentation.

Maintain and build relationships with key clients, ensuring high levels of customer satisfaction and retention.

3. Project Management

Oversee the technical aspects of sales projects from inception to completion, ensuring all specifications and requirements are met.

Collaborate with engineering and installation teams to ensure successful project delivery. Address and resolve technical issues that arise during the sales process or order finalization.

4. Market Analysis

Monitor and analyse market trends, competitor activities, and customer feedback to identify opportunities and threats. Provide insights and recommendations to enhance product offerings and sales strategies.

5. Reporting and Documentation

Maintain records of sales activities, customer interactions, and project status in the CRM system. Prepare regular sales reports, forecasts, and performance metrics for management review.

Skills:

•2-7 years of proven experience as a sales or in a similar role.

•Strong written and verbal communication skills.

•Strong technical knowledge of equipment and elevator systems.

•Excellent communication and presentation skills.

•Time management and ability to meet deadlines

•Strong problem-solving skills and a customer-focused approach.

•Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

•Valid driver’s license and willingness to travel as required.

•Ability to work independently and manage time effectively in a field-based role.

Roles and Responsibilities:-

1. Developing, generating, and growing new digital marketing business

2. Creating innovative online marketing sales plans

3. Exhibiting expertise in digital marketing solutions

4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the

US and Canada locations)

5. Maintaining accurate and up-to-date pipeline and forecasts

Desired Candidate Profile:-

1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)

2. A strong candidate will have excellent sales and closing skills

3. Strong organizational skills and ability to handle multiple tasks and priorities

4. Demonstrated time management skills

5. Knowledge of digital marketing/SEO services will be a plus

6. Excellent communication skills

Working Days: Monday to Friday

Shift: Night Shift(7:00PM to 4:00AM)

Engineering Manager

Bengaluru

Work Type: Full Time

We're building E-commerce, Fintech & Supply Chain stacks for Indian Retail & heads down focused on solving the hard, industry-defining challenges. If you love the first principle approach, freedom to build & own your outcomes, It is the place! Welcoming all entrepreneurial minds to BUILD & blitz scale with us!

Responsibilities:

• Work with other our leaders to design and drive the plan for the company's vision.
• Recruit great engineers, in collaboration with our recruiting team.
• Develop engineers on the team, helping them advance in their careers.
• Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity.
• Contribute to engineering-wide initiatives as a member of our engineering management team.

Requirements:

• Bachelor's degree in Computer Science or related technical discipline (Tier I colleges preferable).
• A track record of leading productive engineering teams.
• Successfully recruited great people to your teams.
• The ability to thrive on a high level of autonomy and responsibility.
• The desire to encourage a healthy work environment that's both supportive and challenging.
• A genuine excitement to help engineers develop new skills and advance in their careers.
• Enough technical sense to ask engineers good questions about architecture and product decisions.
• 7+ years of relevant engineering and hands-on technical management experience.
• Previous experience at good tech startups/product companies.
• Strong hands-on experience in full stack development and architecture using NodeJS, MVC, microservices, UI & UX (React), ORM tool (Sequelize), CICD tools (Git, Jenkins, AWS).
• Excellent knowledge of RDBMS, SQL, NoSQL, Cache, Linux based systems.
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About the company

Founded by ex-Flipkart leadership and IIT alumni, Arzooo is a vertical focused e-commerce startup, digitising the Consumer Electronics value chain in India.

It started as a B2B platform empowering thousands of Consumer Durables stores with the best of pricing & product selection through its e-commerce stack and also creating a very efficient supply chain infrastructure across tier-2,3,4 towns in India. The recent foray into fintech has enabled us to empower Indian retail with a low cost, digital-first Credit alternative, which is unlocking immense scale for us

We are the largest e-comm player in India in the Electronics domain, and scaling fast towards capturing this multi-billion opportunity. With a presence in 300+ cities, we're now building a direct to consumer platform on top of our existing network of thousands of Durables stores. Through the direct to consumer platform we're taking all these stores online with Live Commerce capabilities, building appliances focused shopping experience for tier-2+ India.

We're a team of 400+ with deep experience in scaling startups, and we are building this team further now.

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.Requirement
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++/C/Python/ROR/C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

We are looking for a React.js Developer. Your primary focus will be on developing user interface components and implementing them. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.

Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimising components for maximum performance across a vast array of web-capable devices and browsers

Requirements:

• Good knowledge of JavaScript, HTML and CSS
• Good understanding of React.js and its principles
• Good understanding of state management libraries like Redux
• Good understanding of newer specifications of EcmaScript like ES6 and ES7
• Good understanding of RESTful APIs
• Knowledge of modern authorisation mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Familiarity with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Good understanding of Git

Minimum Qualifications:

• At least 3 years experience in web development.
• Experience with HTML5 and CSS
• Experience with ReactJS, JavaScript, ES6
• Experience with state management libraries like Redux
• Experience working with Git
• Good written and verbal English skills
• Good attention to detail
• Ability to effectively communicate with internal departments, team members and partners
• Ability to effectively plan and organise
• Ability to work independently under limited supervision

Would be a plus:

• Experience in test automation and test-driven development (Jest, Enzyme)
• Experience with NodeJS and GraphQL
• Knowledge of PWA
• Familiarity with JIRA or any other project management tool
• Experience with AWS/EC2, or other cloud services