Human Resource Executive

Job Title: Operations Manager – Retail Business

Location: Mumbai

We are pleased to share an exciting opportunity for the role of Manager – Operations and Client Servicing at Commercial Reprographers, a leading provider of high-quality digital printing and packaging solutions. As a growing organization, we are seeking a motivated and results-driven professional to support operational excellence, enhance client relationships, and contribute to business growth.

About Us

Commercial Reprographers is a trusted name in commercial reprographic and digital printing solutions. With a strong focus on innovation and quality, we cater to a diverse clientele across industries such as printing, packaging, and advertising. Our offerings include reprographic printing, digital and large-format printing, prepress solutions, and advanced technologies that support leading brands in India and globally.

Key Responsibilities

• Manage end-to-end execution of retail and brand campaigns, ensuring timely and cost-effective deployment of POSM (FSUs, TUs, end caps, dump bins, posters, self-talkers, signage, etc.).
• Act as the primary point of contact between clients and internal teams to understand campaign objectives and deliver customized solutions.
• Contribute to strategic decision-making, including product-market alignment, client servicing, and customer acquisition initiatives.
• Review and present creative concepts and project plans internally prior to client presentations.
• Estimate project costs and recommend appropriate materials based on client budgets and brand requirements.
• Lead integrated marketing campaigns for product launches and finalize rate contracts to optimize costs.
• Oversee the creation and management of Sales Orders (SO), Purchase Orders (PO), route planning, logistics coordination, and campaign execution.
• Develop and manage vendor relationships, negotiate commercial terms, and ensure timely delivery of services.
• Coordinate with logistics partners (such as Star, Delivery, Spot-on, Gati, etc.) for efficient and cost-effective distribution across pan-India retail outlets.
• Ensure accurate and timely submission of execution documents, including PODs, MIS reports, and tracking data.
• Manage vendor billing processes and ensure timely reconciliation and closure.
• Looking for candidates with experience in the printing industry.

Why this role exists

Our infrastructure footprint is growing faster than our headcount, and we believe most of that

gap should be closed by automation and AI agents — not by hiring more humans to do toil. We

need someone early in their career who treats manual work as a bug, ships scripts and agents

instead of tickets, and wants to grow into deeper ownership over the next two years.

You will not be the most senior person on the team. You will be the one who multiplies the team.

What you'll own

In your first 1 months

• Take ownership of one slice of our CI/CD pipeline and make it measurably

faster, more reliable, or cheaper. We expect a number on a dashboard to move.

• Build at least three internal automations that replace manual ops toil —

using AI agents (Claude Code, agentic CLIs, scripted LLM workflows) as your force

multiplier.

• Be the first responder for a defined set of alerts. Write the runbooks. Drive

the alert volume down.

• Support senior engineers on AI/ML infrastructure (GPU nodes, inference

services, model deployment) — observe, document, and gradually take on contained

changes under review.

By 3 months you should be

• The go-to person for at least two production systems.

• Shipping routine infrastructure changes without needing senior review.

• Treating "manual" as a code smell.

Required (we will reject without these)

• 0–3 years hands-on experience with one major cloud (AWS, GCP, or

Azure — one is fine, depth beats breadth).

• Fluent in Linux command line, bash, and at least one scripting language

(Python or Go preferred).

• Have shipped something to production that real users hit. A side project

counts; a graded coursework lab does not.

• Comfortable with Docker — you can explain what an image vs. a

container is and why it matters.

• Working knowledge of networking fundamentals: DNS, HTTP/HTTPS,

TLS, ports, basic subnets — enough to debug "it works on my machine."

• Git fluency: branches, merges, rebases, conflict resolution.

• CI/CD pipelines — you have authored or substantially modified pipelines

in GitHub Actions, GitLab CI, ArgoCD, Jenkins, or similar. Not just "I clicked Re-run."

• Kubernetes basics — kubectl for real work, can read pod logs,

understand deployments and services, can debug a CrashLoopBackOff without

panicking. You do not need to have run a cluster; you do need to have lived inside one.

• Active user of AI coding agents (Claude Code, Cursor, Copilot, agentic

CLIs, etc.). You should be able to walk us through specific tasks where they made you

faster, and specific tasks where they failed you and how you noticed. "I have tried it" is

not enough.

Bonus (real plus, not required)

• Infrastructure as Code: Terraform, Pulumi, or Ansible.

• Observability: Prometheus/Grafana, Datadog, OpenTelemetry, any APM.

• Have built or extended an LLM-based agent — a custom MCP server, a

scripted multi-step workflow, an internal tool that calls models in a loop. Anything beyond

chat-with-Claude.

• Exposure to GPU workloads, model serving (vLLM, Triton, TGI, etc.), or

ML pipelines.

What we don't care about

• Whether your degree is in CS — or whether you have a degree at all.

• Brand-name companies on your resume.

• Certifications. They are fine. They do not substitute for having shipped.

How we work

• We default to automation. If you do something manually twice, the third

time you script it or hand it to an agent.

• AI agents are part of the workflow, not a novelty. Expect interview

questions about exactly how you use them — and where you have caught them being

wrong.

• Small, reversible changes beat big-bang rollouts.

• Postmortems are blameless and written down.

• We push back on each other. If you only execute, you will be unhappy

here.

How to apply

Send:

• Your resume.

• A short note (≤200 words) describing one infra or automation problem you

solved, and how AI agents factored in — or did not, and why. We read these. Generic

notes get rejected.

Internal note — delete before posting externally

• Comp band, location policy, team name, and reporting line marked

[CONFIRM] need to be filled in before this goes external.

• The Required list is intentionally tight: CI/CD and Kubernetes basics

promoted from bonus. Expect this to filter ~80% of typical junior DevOps applicants. The

remaining pool will skew toward people who have actually shipped infra at a startup, not

bootcamp grads or pure cloud-cert holders.

• IaC, observability, agent-building, and GPU/ML serving stay as bonus.

Promoting any of these to required at 0–3 yrs collapses the pool to near-zero or forces

hiring senior people at junior comp. If you want IaC required, re-level this to mid (3–5

yrs) and raise the band.

• Screening implication: the resume screen should explicitly check for

CI/CD pipeline authorship and any K8s-touching production work. If neither is on the

resume, reject at screen. Do not waste interview slots.

• Pipeline watch: if fewer than ~15 qualified resumes after 2 weeks of

active sourcing, the first thing to relax is the AI-agent-fluency bar (move to bonus and

screen for it in interview instead). Do not relax the "shipped to production" requirement

— that is the load-bearing filter.

Strong HR Generalist profiles

Mandatory (Experience 1) – Must have 1+ years of relevant experience as an HR Generalist / HR Executive / HR Operations role

Mandatory (Experience 2) – Must have hands-on experience in end-to-end recruitment, including job postings, resume screening, interview coordination, and reference checks

Mandatory (Experience 3) – Must have practical exposure to employee onboarding and offboarding processes, documentation, and employee lifecycle management

Mandatory (Experience 4) – Experience in day-to-day HR operations, maintaining employee records, HR databases, and coordination with internal stakeholders.

Mandatory (Tools) – Must be proficient in MS Office and have working experience with ATS and HRIS systems

Mandatory (Soft Skills) – Strong interpersonal, communication, organizational, and multitasking skills with high attention to detail

Mandatory (Company) - Product companies

• Develop, implement, and maintain applications developed around the Shopify/Shopify Plus platform.
• Knowledge of Ajax, Liquid, HTML, CSS, JS, JQuery is mandatory requirements.
• Knowledge for Wordpress Theme customization, Plugins installation.
• Answer various questions from our clients and attend the solution delivery meetings with the team.
• Contribute to quality control activities with the team.
• Take part in the improvement of standards within the Shopify practice.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.

Job Title : Mulesoft Ops Lead

Location : 100% Remote

What we're looking for

• 7+ years of professional work experience in the Enterprise Integration domain.
• Must have experience of implementing 2-3 end to end enterprise level integration solutions.
• Experience in Design and Implement Integration solutions leveraging Mulesoft.
• Good Understanding of REST/SOAP principles and Dataweave.
• Candidates must have a good understanding of Anypoint platform and Anypoint Studio.
• Must be able to work as an individual contributor.
• Should have Strong knowledge on securing the web APIs data-integrity/confidentiality (Oauth 2. 0, Web JWT Token, x509 certificates).
• Should have Knowledge on API Management concepts and fundamentals.
• Should have exposure to Integration with Salesforce, Workday, and Database.
• Should have a good understanding of HTTP and HTTPS protocols and basic knowledge on HTTP headers, request/response, XML/JSON data structure, SOAP/REST services.
• Experience on any enterprise service bus product and/or JMS messaging.
• Should have knowledge on MUnit to automate testing.
• Experience on Oracle SOA, Oracle B2B is an advantage.
• Client facing roles so good communication skills are a must.

• The ability to write and think creatively
• Significant experience in writing strong, accurate copy that is grammatically correct
• A flexible approach and willingness to adapt ideas as per clients requirement
• The ability to work to strict deadlines without compromising on work quality
• Great organizational skills
• An eye for detail
• Strong research skills