Who We Are:
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 20,000 agencies and 220,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations.
Who You Are:
We are seeking a talented and experienced Business Analyst with a deep expertise in utilizing Google Sheets to extract insights, optimize processes, and facilitate data-driven decision-making.
As a Senior Business Analyst specializing in Google Sheets, you will play a pivotal role in driving the success of our products by leveraging your advanced analytical skills and in-depth knowledge of Google Sheets functionalities. You will collaborate closely with cross-functional teams to gather, analyze, and interpret data, translating it into actionable insights that inform strategic decisions and enhance our product offerings.
What You Will Do:
- Google Sheets Expertise: Serve as the go-to expert in Google Sheets, showcasing proficiency in advanced functions, data manipulation, visualization, and automation to enhance reporting and analysis capabilities.
- Reporting and Dashboards: Develop and maintain dynamic reports, interactive dashboards, and KPI tracking mechanisms using Google Sheets. Ensure that key stakeholders have access to real-time insights that drive actionable outcomes.
- Data Analysis: Collect, interpret, and analyze complex data sets to identify trends, patterns, and opportunities. Present findings to stakeholders in a clear and concise manner that supports data-driven decision-making.
- Process Optimization: Collaborate with teams across the organization to identify inefficiencies and areas for improvement in existing processes. Utilize Google Sheets to design and implement streamlined workflows, automations, and data validation mechanisms.
- Strategic Insights: Provide strategic recommendations based on data analysis to support business growth, enhance customer experiences, and optimize product offerings.
- Cross-functional Collaboration: Partner with Customer Success, Product Managers, Marketing, and Sales, teams to understand their data needs, align on objectives, and deliver valuable insights to support their initiatives.
- Data Integrity and Governance: Maintain data accuracy, consistency, and security within Google Sheets documents. Establish best practices for data organization, naming conventions, and version control.
What You Bring:
- Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, or a related field. Master's degree is a plus.
- Proven experience (5+ years) as a Business Analyst, Data Analyst, or similar role within a SaaS environment.
- Exceptional proficiency in Google Sheets, including advanced functions (e.g., VLOOKUP, PivotTables, array formulas), data visualization, and scripting (Google Apps Script).
- Strong analytical thinking and problem-solving skills, with the ability to translate data into actionable insights.
- Experience in process optimization and automation using Google Sheets.
- Excellent communication and presentation skills, with the ability to convey complex findings to both technical and non-technical stakeholders.
- Solid project management skills with the ability to handle multiple tasks and priorities simultaneously.
- Familiarity with other data analysis and visualization tools (e.g., Excel, Tableau) is a plus.
- Experience in the SaaS industry is preferred but not required.
- Relevant certifications in data analysis, Google Workspace, or related fields are advantageous.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
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Roles and Responsibilities
- Calling people who have filled the signup or contact form
- Finding leads online/offline who match the criteria of the target customer
- Make cold calls to the leads generated
- Handle both outbound/inbound calls
- Update systems, CRMs, Excels, Google Sheets
- Give platform demo to interested customers
- Write articles/knowledge base for tutorials on how to use the product
- Support customers for any queries about the product
Desired Candidate Profile
- Should have great convincing skills
- Should have strong negotiating skills
- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch
- Should have always achieved targets or beyond
- Should be able to Tech Savvy
- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets
- Well organized with handling data, sales funnel and reaching out to the customers on time
- Soft-spoken and delight for customers to speak to
- Must have email writing skills to follow up or share information
- Can be on phone for a long time and familiar with using dialer systems
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Responsibilities
This role requires a person to support business charters & accompanying products by aligning with the Analytics
Manager’s vision, understanding tactical requirements and helping in successful execution. Split would be approx.
70% management + 30% individual contributor. Responsibilities include
Project Management
- Understand business needs and objectives.
- Refine use cases and plan iterations and deliverables - able to pivot as required.
- Estimate efforts and conduct regular task updates to ensure timeline adherence.
- Set and manage stakeholder expectations as required
Quality Execution
- Help BA and SBA resources with requirement gathering and final presentations.
- Resolve blockers regarding technical challenges and decision-making.
- Check final deliverables for correctness and review codes, along with Manager.
KPIs and metrics
- Orchestrate metrics building, maintenance, and performance monitoring.
- Owns and manages data models, data sources, and data definition repo.
- Makes low-level design choices during execution.
Team Nurturing
- Help Analytics Manager during regular one-on-ones + check-ins + recruitment.
- Provide technical guidance whenever required.
- Improve benchmarking and decision-making skills at execution-level.
- Train and get new resources up-to-speed.
- Knowledge building (methodologies) to better position the team for complex problems.
Communication
- Upstream to document and discuss execution challenges, process inefficiencies, and feedback loops.
- Downstream and parallel for context-building, mentoring, stakeholder management.
Analytics Stack
- Analytics : Python / R + SQL + Excel / PPT, Colab notebooks
- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike
- Warehouse : Amazon Redshift
- ETL : Lots of Python + custom-made
- Business Intelligence / Visualization : Metabase + Python/R libraries (location data)
- Deployment pipeline : Docker, Git, Jenkins, AWS Lambda
The incumbent for the position isexpected to deliver but not limited to on following responsibilities:
Set up processes for data management, templatized analytical modules/deliverables.Continuously improve processes with focus on automation and partner with different teams to develop system capability
Understand business briefs clearly and execute new/ad-hoc projects and ensure timely delivery
Keep managers informed about progress on projects and proactively flag gaps on data availability, hiccups on analysis
Develop and enhance statistical model with best in class modelling techniques
Managing the project in Gannt Chart
Deliveron informative and well-organized deliverables
Proactively seek opportunities to help team members by sharing knowledge and expanding skills
Ability to communicate difficult/sensitive information tactfully
● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.
Skills Required:
• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.
The job will include the following responsibilities:
● Design world-class online learning experience by leading the program design through user
research, market benchmarking, gap analysis and recommending suitable design to improve
learner experience and learning outcomes.
● Understand the industry requirements and develop courses to help students gain skills to
meet and exceed industry needs.
● Conduct interviews and focussed groups with learners, industry expert, hiring managers and
reach out to them for the better understanding of the industry needs and skill gaps.
● Draw insights from primary and secondary research and translate the knowledge of experts
and professors into structured learning experience suggestions.
● Conduct thorough secondary research by scraping internet, blogs, LinkedIn and other online
sources to collect qualitative and quantitative data to support the skill and industry needs.
● Work closely in a cross-functional environment, with teams such as marketing, content,
delivery, sales and business to develop and overall vision for the program.
● Detail out recommendations and create product-feature vision documents in accordance with
the findings including aligning the P&L costs.
● Work with external stakeholders : subject matter experts (SMEs), university partners to align
on the program design and program requirements.
Skills Required
● Graduates from Tier 1 universities preferred (MBA/BTech preferred)
● Highly analytical and excellent stakeholder management skills required
● Preferred experience of 1-3 years in consulting, business analysis, product management,
knowledge management and insights domain
● Should be good at writing internal and external facing documents
● Data analysis and project management
● Good interpersonal, presentation and communication skills
JD for Digital Marketer (Adword Expert)
Responsibilities and Duties
1.Create, categorize, and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site
- Perform management of PPC accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients.
- Assist in the maintenance and monitoring of keyword bids, budget caps and other important account metrics.
- Create online banner adverts and oversee pay per click (PPC) ad management
- Track and analyze website traffic flow and provide regular internal reports
- Manage and maintain updates for keyword lists.
- Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,
display network, and other facets of paid search in accordance with client goals.
- Familiarity with Google Adwords reporting interface
Job Requirements:
- Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
- Proficiency in MS Office
- Experience working with AdWords and Bing Ads
- AdWords certification required
- Ads 360 experience (previously Double-click Search)
- BS/BA degree preferred
- Agency experience preferred
- High proficiency with Google Analytics, Bing Analytics and other website analytics software
Summary of the role:
As an Analytics Engineer, you will work closely with internal team members to implement Adobe Analytics/Google Analytics on clients’ websites. In this role, you will use front-end technologies such as HTML, CSS, JavaScript, jQuery to support the development and implementation of web analytics tracking. You will also set up and maintain successful Adobe Analytics/Google Analytics deployments and identify and solve complex and interesting tracking problems. Using JavaScript/jQuery, you will design analytics solutions by understanding the client’s business and online marketing goals, gathering requirements, defining project scope, and providing technical guidance.
Qualification:
- Bachelor’s degree from an accredited university
- Strong technical aptitude and expertise with JavaScript, HTML,CSS
- Expertise in Adobe DTM/Adobe Launch and Adobe Analytics implementation through other tag management solutions
Experience:
- 3+ years of relevant experience in Adobe Analytics implementation using DTM/Adobe Launch
- Web Development experience is a plus as it relates to the development, configuration and implementation of Web Analytics solutions
- Experience with other web platforms like Google Analytics, Tealium, Tealeaf, etc. is a plus
Responsibilities:
- Understand client business requirements and how to map those requirements to specific digital measurement tactics
- Development of documentation, deliverables and solutions requirements for web analytics tracking
- Work closely with account management and development teams to oversee the implementation, configuration and debugging of web analytics code, both on-site and through tag management systems
- Support digital marketing teams (paid search, SEO, conversion rate optimization, digital media, etc.) to implement customized tracking for campaign initiatives
Key Skills:
- Strong understanding of web analytics implementation tools - Adobe Analytics Implementation Experience
- Ability to use Adobe DTM/Adobe Launch to implement changes suggested by web analytics team
- Hands on experience in writing DTM rules and troubleshooting the existing implementations
- Expert-level knowledge in Adobe DTM/ Adobe Launch and Adobe Analytics is a must
- Knowledge and experience in Google Analytics/Google Tag Manager or other web analytics platforms is a plus
- Knowledge of web development technologies - JavaScript, HTML, CSS etc.
- Experience in producing technical specifications, solution design reference documents, reference manuals, developer guides, and/or code requirements
- Excellent ability to read and debug HTML, JavaScript to successfully test tags
- Presents results in a manner that the business partners can understand, ensuring interpretation, appropriate detail and usability
- Excellent written skills and the ability to write for both technical and non-technical users
- Willingness to travel for client discoveries and other off-site meetings
- Experience with developing analytics testing processes
- Ability to effectively communicate with clients and colleagues at all levels
Responsibilities and Duties
1.Create, categorize and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site
- Perform management of PPC accounts on Google AdWords, Yahoo, Bing, and other search platforms for a variety of clients.
- Assist in the maintenance and monitoring of keyword bids, budget caps, and other important account metrics.
- Create online banner adverts and oversee pay per click (PPC) ad management
- Track and analyze website traffic flow and provide regular internal reports
- Manage and maintain updates for keyword lists.
- Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,
display network, and other facets of paid search in accordance with client goals.
- Familiarity with Google Adwords reporting interface
Job Requirements:
- Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
- Proficiency in MS Office
- Experience working with AdWords and Bing Ads
- AdWords certification required
- Ads 360 experience (previously Double-click Search)
- BS/BA degree preferred
- Agency experience preferred
- High proficiency with Google Analytics, Bing Analytics, and other website analytics software
Follow CutshortSubodh Popalwar
Software Engineer, Memorres