Performance Marketing Associate

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

🌟 HR Internship (Unpaid Training Period – Coimbatore)

Company: KGiSL MicroCollege (Part of the KG Group)

Location: Coimbatore

Duration: 3 Months (Training Period – Unpaid)

Post-Training: Eligible for salary upon successful completion and performance

About Us

KGiSL MicroCollege, part of the renowned KG Group, is committed to empowering fresh graduates through skill-based learning and real-time industry exposure. We offer hands-on training and growth opportunities in various corporate domains.

Internship Overview

We are looking for enthusiastic freshers who are eager to build a career in Human Resources (HR). This internship offers end-to-end HR training and hands-on experience in real-time HR functions.

What You’ll Learn

• Recruitment process (sourcing, screening, scheduling interviews)
• Onboarding and induction procedures
• Employee engagement activities
• HR operations and documentation
• Payroll basics and compliance overview
• Performance management systems
• HR policies and process implementation

Eligibility

• Fresh graduates (any discipline) passionate about pursuing a career in HR
• Strong communication and interpersonal skills
• Eager to learn and grow in a corporate environment

Training Details

• Duration: 3 Months (Unpaid)
• Type: Full-time, On-site (Coimbatore)
• Post Training: Stipend/salary based on performance after successful completion

Why Join Us

• Get real-world HR experience and professional mentorship
• Gain exposure to corporate HR practices
• Opportunity to get absorbed into the HR team after the internship period

Job Title: SR. Sales – SaaS

FactWise is a fully funded, early-stage b2b SaaS startup offering solutions to a global client base. The flagship product is an end-to-end S2P solution designed to transform procurement for product manufacturing companies across industries. Our singular focus is to create a truly distinctive procurement platform that delights users and provides sustainable positive impact to the organizations we serve. We achieve this by providing transparency and insights to leaders, streamlining and automating processes to improve efficiency, and driving bottom-line impact by unlocking savings potential. FactWise received funding from a US-based VC, and we are currently deploying our MVP to initial clients. With exciting sales conversations in advanced stages across Europe, US, India markets, we have strong relations with leading VC firms and a great journey ahead. Our core team has members from MIT, Stanford, McKinsey, Amazon US, and we’d love to be joined by passionate, hardworking self-starters looking to align their growth journey with ours.

Key Responsibilities:

• Lead end-to-end sales cycle from prospecting to deal closure for SaaS solutions.

• Build and manage a strong sales pipeline through networking, referrals, and strategic outreach.

• Conduct client meetings, presentations, and product demonstrations to showcase value propositions.

• Drive new client acquisition while maintaining long-term relationships with key accounts.

• Negotiate contracts, finalize commercial terms, and ensure smooth onboarding of clients.

• Collaborate with product and delivery teams to design customized solutions for clients.

• Represent the company in client meetings, industry events, and conferences.

• Analyze market trends and competitor offerings to refine sales strategies.

Requirements:

• 4–5 years of proven experience in SaaS/B2B sales, with a track record of achieving targets.

• Excellent communication, presentation, and negotiation skills.

• Strong client-facing experience with the ability to handle CXO-level discussions.

• Ability to understand business problems and map them to SaaS solutions.

• Willingness to travel frequently for client meetings.

Calculating taxes and submitting tax returns to comply with the law

Auditing financial documents to ensure they are accurate and maintaining the confidentiality of the financial data

knowledge of GST

About Tredence

Tredence is a global analytics service and solutions company. This is one of the fastest-growing startup in Silicon valley. We have recently raised our Series A private equity. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with strong IP and pre-built analytics solutions in data mining, business intelligence and Big Data. 

Responsibilities & Description of the role

Role requires working with cross-functional teams and involves following key responsibilities –

• Co-own the financial plan of the business unit along with the business head
• Revenue governance (including client interactions for deal closures and contracting; forecasting, revenue recognition)
• Margin governance (including cost take-out initiatives, systemic and sustainable cost control, rate hikes, cost analysis)
• Working capital governance (including unbilled reduction, timely invoicing and collection, improving debt ageing and PDD)
• Commercial Structuring and Deal pricing
• MIS for the business unit including sales performance tracking and other analytics
• People management - internal stakeholder management
• Critical attributes to success would be strong communication, cadence and resilience.
• “Can do” attitude and faster learning curve

Must have Skills

- CA/MBA Finance from Tier I college with 4-5 years of experience

- Proven working experience as a Business Finance Partner

- Experience with creating data models

- Experience with general ledger functions and the month-end/year end close process

- Excellent accounting software user and administration skills

- Working knowledge of Microsoft Office, BI tools, Oracle Netsuite

Why join Tredence?  

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest, friendliest, hardest working people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.

Tredence 5 core values

• Think Impact
• Be Entrepreneurial
• Constantly curious
• Do the right thing
• Pursue Excellence

We are looking for a Talent Acquisition Executive for Merito. Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team, consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

Job Profile:
Client onboarding and engagement.
Analyzing requirements and creating job descriptions.
Ensuring quality recruitment and selection within agreed TAT.
Individually contributing toward closing key executive search requirements

Requirements
1-3 years of agency recruitment experience for Tech / Non-Tech / leadership roles.
Minimum 1 year experience with executive search
Hands-on experience with optimally utilizing ATS and other recruitment software.

Benefits

Fixed Pay + Variables