Conversion rate optimization (Intern)

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

What will you do?

● Design, develop and maintain various Bioinformatics solutions for analyzing and managing Biological data as per our best practices and quality standards.

● Collaborate with Product Management and Software Engineers, to build bioinformatics solutions.

● Produce high quality and detailed documentation for all projects.

● Provide consultation and technical solutions to cross functional bioinformatics projects.

● Identify and/or conceive novel approaches to better and more efficiently analyze client and public datasets.

● Participate in defining the high-level application architecture for future roadmap requirements and features.

● Coach other team members by sharing domain and technical knowledge and code reviews.

● Participate in activities such as hiring and onboarding.

● Work with cross-functional teams to ensure quality throughout the bioinformatics software and analytical pipelines development lifecycle.

● Ensure compliance with our SDLC process during product development.

● Stay up-to-date on technology to deliver quality at each phase of the product life-cycle. You take leadership in evangelizing technical excellence within the team.

What do you bring to the table?

● Ph.D. degree with 3-5+ years of postdoc or industrial experience or Masters Degree with 5-8+ years of industrial experience in Bioinformatics, Computer Science, Bioengineering, Computational Biology or related field

● Excellent programming skills in Python and Shell scripting

● Experience with Relational database such as PostgreSQL, mySQL or Oracle

● Experience with version control systems such as GitHub.

● Experience with Linux/UNIX/Mac OS X based systems

● Experience with high-performance Linux cluster and cloud computing (AWS is preferred).

● Deep understanding of analytical approaches and tools for genomic data analysis along with familiarity with genomic databases. Candidates with proven expertise in the analysis of NGS data generated on sequencing platforms such as Illumina, Oxford Nanopore, or Thermo will be prioritized.

● Experience with open source bioinformatics tools and publicly available variant databases.

● Ability to manage moderately complex projects and initiatives.

● Exceptionally strong communication, data presentation and visualization skills.

● Personal initiative and ability to work effectively within a cross functional team.

● Excellent communication skills and ability to learn and work independently when necessary.

● High energy and inquisitive and strong attention to detail

Job Requirements:

1. Responsible for making outbound calls and regular follow-up on leads assigned.

2. Build a strong relationship/Trust with customers by Understanding the customer.

3. Process the Revenue generation by following Cold calling and follow-ups frequently.

4. Strong to give Demos/Presentations to the clients online and convert them to potential clients.

5. Strong enough to give revenue to the company and able to deliver results on time.

6. Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.

7. Requirements, Explain the product or service to potential customers and suggest the right products to the customers.

8. Handling customer queries and resolving the issues related to them.

9. He/she should have great communication and convincing skills and be able to reach targets.

10. He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

About Company:

http://www.keka.com/" target="_blank">Keka is one of the fastest growing SaaS products in India and has quickly grown to a leader position in its segment in shortest time. With happy customers who refer Keka to others, Keka is on its way to becoming the market category leader in India. We are on a mission to provide best employee experience for companies across the globe and we are looking for awesome folks to join our team.

The Business Development role is more than a sales job at Keka. As an early member of the team you will be able to influence and shape the entire sales development process.

You'll be responsible for prospecting, nurturing, solving problems for customers, and closing deals. As a true business consultant, you'll have to learn about the HR and Payroll domain, our product, contrast with competition and provide the most apt solutions to customers.

You’ll be accelerating the sales cycle, so were looking for a strong communicator who demonstrates a natural instinct for exceeding goals, resourcefulness, and a thirst for excellence.

Job Description:

As a member of business development team,

·        Your primary responsibility is to ensure the regions sales target is met consistently.

·        You need to deal with startups, SMEs and large enterprises and help them with the right solution.

·        You need to have right attitude and should be a constant hustler.

·        You need to make the region a profit center for the organization.

·        You will be solely responsible for all the business development activities including identifying potential partners, attending industry events and building a network.

·        You need to constantly do competitor analysis, so we position ourselves better in the market.

·        You need to collaborate tightly with senior management & cross functional departments like product team, customer success team to serve customers better.

·        With the help of customer success team, you must ensure that existing clients are retained hence reducing the attrition.

Company Description:

Call To Action is a creative and digital marketing consultancy. Our services include social media management, performance marketing, SEO and SEM, web development, video production, and graphic design. Our team stays on top of the latest trends, industry shifts, and possess skills in new age web technologies.

Job Brief:

We are looking for a creative and talented Senior Graphic Designer to join our team. The designer will be expected to collaborate with cross-functional teams to work on brand collaterals, marketing materials, social media graphics, presentations, and more.

Responsibilities:

● Design brand assets for digital and print media including social media creatives, presentations, infographics, UI/UX

● Create brand identities with logo systems, typography, and other brand requirements

● Actively work along with the team to train and develop skills, service offerings and softwares

● Work closely with cross-functional teams, ensuring a cohesive and consistent workflow

● Stay up to date with industry best practices and trends

Must have:

● Minimum 2 years proven work experience as a graphic designer, preferably within a marketing or creative agency

● Working knowledge of the Adobe Creative Suite (Photoshop, Illustrator, and InDesign) and Figma

● Commitment to constantly learn and develop skills

● Very good communication skills and fluency in English

● Initiative to solve problems and a diligent work ethic

● Ability to work on multiple projects in a fast-paced environment

Good to have:

● Working knowledge of PremierPro, After Effects, Wordpress, or HTML/CSS

- We are looking for techies with a passion to develop high-performance web applications. 

- If you are interested and looking to build scalable and high-performance apps, then join us. We are building web app based on React with server-side rendering. For mobile, we are building PWA.

Roles & Responsibilities :

1. Build scalable web applications using ReactJS, Redux and other related libraries.

2. Integrating back-end API's with front-end.

3. Build reusable code and libraries for future use.

4. Optimize application performance and reduce page loading speed.

5. Solid experience in architecting and implementing highly scalable front-ends in modern technologies such as React or Vue.

6. Gathering requirements from design and technical staff and client on web development needs/Defining effective solutions for business and process problems.

- Generate revenue by structured counseling sessions to prospects and converting them to paid enrolment and advise student/parents for their learning needs through effective online demos.  

• Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
• Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
• Participate in all aspects of testing, including functional, regression, load and system testing.
• Works collaboratively with development during all stages of projects to provide in-process testing results.
• Engage with scrum in an Agile team environment.
• Own the quality aspect within the scrum team and define and maintain the key quality metrics.
• Critical Competencies / Leadership Anchors
• Creates strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Qualifications

• B.E. with 3+ years of testing experience.
• Experience with Agile/Scrum methodologies and scrum processes.
• Experience developing automated and manual test plans.
• Experience with test automation tools preferably Selenium & Specflow
• Experience with API testing using Postman or Swagger or others
• Experience with SQL and databases basic knowledge
• Experience with object-oriented programming languages such as C#
• Experience with source-control management such as Git
• Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.

Desired

• Experience with Continuous Integration such as Jenkins.
• Experience with cloud-based technology and specifically the Azure Cloud.
• Ability to collaborate with DevOps to manage releases.

What's attractive about us?

We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

Health Memberships

Sports Subscriptions

Entertainment Subscriptions

Key Conferences and Event Passes

Learning Stipend

Team Lunches and Parties

Travel Reimbursements

ESOPs

That's what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!