Marketing Manager

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Description: We are looking for a skilled Content Strategist with at least 3 years of experience to join our team. You will be in charge of creating and implementing a content strategy that is in line with our overarching marketing and business goals in your capacity as a content strategist. In order to produce interesting, pertinent, and valuable content that appeals to our target audience, you will closely collaborate with our marketing, design, and product teams.

Roles and Responsibilities:

• Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more

• Conduct research to understand our target audience and their needs, and develop buyer personas and content maps to guide content creation

• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers

• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches

• Create a social engagement playbook/guideline for community moderators and ensure that content is published on schedule

• Write and edit high-quality, engaging, and informative content for a variety of channels (social media posts, blogs, newsletters etc.)

• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

• Formulate customer delight moments

• Use data and analytics to measure the success of our content, and make data-driven decisions to improve content performance

• Stay up-to-date with industry trends and best practices in content marketing and SEM, and make recommendations for continuous improvement

• Responsible for developing a sense of community amongst the Client creator base

• Ensure all Client creators are benefiting from the community

• Develop non-product solutions that will enable retention and increase customer satisfaction

• Develop partnerships that will help in creator retention

• Contribute to the development of our overall marketing and business strategies, and provide insights and recommendations based on your expertise in content marketing

Requirements:

• Graduate with at least 3 years of experience in social media marketing, community engagement, content marketing, content strategy, or a related field

• Bachelor's degree in marketing, communications, journalism, or a related field would be a plus

• Active and engaged participant in social media

• Excellent writing, editing, and proofreading skills, with a keen eye for detail

• Strong communication and presentation skills to communicate the message effectively

• Strong interpersonal skills and ability to build relationships with cross-functional stakeholders

• Highly organized, detail-oriented, and able to manage/execute multiple ongoing projects

• Familiarity with content management systems (CMS) and email marketing platforms

• Proficiency in SEM best practices and the ability to optimize content for search engines

• Proficient knowledge of Data Analytics and strong analytical skills, with the ability to analyze data and use insights to improve content performance

• A passion for content marketing and a desire to stay up-to-date with the latest trends and best practices

• Ability to identify and track relevant community KPIs

• Good network among influencers

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

Position = Java Developer

We are looking forward to hire a committed Java Developer with experience in building high performing, scalable, enterprise-grade applications. You will be part of our Engineering team that works on mission-critical applications. You will be managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

You are required to:

Contributing in all phases of the development lifecycle.

Write well designed, testable & efficient code.

Ensure designs are in compliance with specifications.

Prepare and produce releases of software components.

Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Technical Skills required

Java, Springboot, Microservices, Data structures & Algorithms, MySQL, NoSQL, Mongodb and Hibernate.

OUR CURRENT STACK

Backend: Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINX Plus.

Frontend: Angular 5+ Ngrx/store 5

Infrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Scrapy Cloud, Pusher.io (websockets), Getstream.io, Filestack, Postmark app, AS2 Gateway, Google Cloud Endpoints Framework, MongoDB, Algolia, Memcache

Tools: Gitlab, Postman app, JIRA. Wondering what your Responsibilities would be? Technical Skills required O

You are where our search ends, if you hold:

B. Tech/ M. Tech or corresponding degree

Experience in the same role of almost 1-6 years

Experience with connecting backend and frontend services.

Exposure to consuming data through different interfaces (Web API's/Socket/ REST/ RESTFUL/ JSON/ XML).

Proficiency in Data Structures and Algorithms.

Understanding of web markup, including HTML 5 CSS.

Understanding of client-side scripting and JavaScript frameworks.

Ability to write clean, reusable and well documented code.

Proficient understanding of code versioning tools, such as Git.

Knowledge of API authentication techniques (Token, JWT, OAuth2) - desirable but not mandatory. (Experience with API Design will be a plus)

Fair spoken and written English Flexibility - Things change around here. FAST!

Other Inter-personal skills like self-motivation, persistency, patience and eagerness to learn and work independently.

Role: Data Engineer  
Company: PayU

Location: Bangalore/ Mumbai

Experience : 2-5 yrs

About Company:

PayU is the payments and fintech business of Prosus, a global consumer internet group and one of the largest technology investors in the world. Operating and investing globally in markets with long-term growth potential, Prosus builds leading consumer internet companies that empower people and enrich communities.

The leading online payment service provider in 36 countries, PayU is dedicated to creating a fast, simple and efficient payment process for merchants and buyers. Focused on empowering people through financial services and creating a world without financial borders where everyone can prosper, PayU is one of the biggest investors in the fintech space globally, with investments totalling $700 million- to date. PayU also specializes in credit products and services for emerging markets across the globe. We are dedicated to removing risks to merchants, allowing consumers to use credit in ways that suit them and enabling a greater number of global citizens to access credit services.

Our local operations in Asia, Central and Eastern Europe, Latin America, the Middle East, Africa and South East Asia enable us to combine the expertise of high growth companies with our own unique local knowledge and technology to ensure that our customers have access to the best financial services.

India is the biggest market for PayU globally and the company has already invested $400 million in this region in last 4 years. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience. We are going to do this through 3 mechanisms: build, co-build/partner; select strategic investments. 

PayU supports over 350,000+ merchants and millions of consumers making payments online with over 250 payment methods and 1,800+ payment specialists. The markets in which PayU operates represent a potential consumer base of nearly 2.3 billion people and a huge growth potential for merchants. 

Job responsibilities:

• Design infrastructure for data, especially for but not limited to consumption in machine learning applications 
• Define database architecture needed to combine and link data, and ensure integrity across different sources 
• Ensure performance of data systems for machine learning to customer-facing web and mobile applications using cutting-edge open source frameworks, to highly available RESTful services, to back-end Java based systems 
• Work with large, fast, complex data sets to solve difficult, non-routine analysis problems, applying advanced data handling techniques if needed 
• Build data pipelines, includes implementing, testing, and maintaining infrastructural components related to the data engineering stack.
• Work closely with Data Engineers, ML Engineers and SREs to gather data engineering requirements to prototype, develop, validate and deploy data science and machine learning solutions

Requirements to be successful in this role: 

• Strong knowledge and experience in Python, Pandas, Data wrangling, ETL processes, statistics, data visualisation, Data Modelling and Informatica.
• Strong experience with scalable compute solutions such as in Kafka, Snowflake
• Strong experience with workflow management libraries and tools such as Airflow, AWS Step Functions etc. 
• Strong experience with data engineering practices (i.e. data ingestion pipelines and ETL) 
• A good understanding of machine learning methods, algorithms, pipelines, testing practices and frameworks 
• Preferred) MEng/MSc/PhD degree in computer science, engineering, mathematics, physics, or equivalent (preference: DS/ AI) 
• Experience with designing and implementing tools that support sharing of data, code, practices across organizations at scale 

~ What Qualities are we looking for ~

-Be part of a Culture where Customer Obsession, Ownership, Teamwork, Bias for Action and Insist on High standards are a way of life
-Desire to work in a start-up environment, work culture, and be able to self-manage and self-initiative.
-Learn and use cutting-edge technology to build state-of-the-art platforms that enhance customer experience at scale
-Be part of high-performing teams that know how to have fun along the way
-Collaborating with Designer and Product Managers to translate beautiful designs into pixel-perfect views
-Experimenting and suggesting improvements to our frontend tools & workflows
-Taking the lead to maintain, refactor and if necessary, throw away legacy frontend code -End-to-end engineering
- design, development, testing, and deployment for the UI work

~ Job Requirements ~

• experienced in Node.js, Express.JS, MongoDB etc
• Strong coding and design skills.
• Good command over Data Structures & Algorithms.
• The ability to produce bug-free and production-grade code.

• Own Android SDKs, working hand-in-hand with the founding team
• Design and build delightful user interfaces for native apps on Android
• You will be (co-) responsible for our software development kit (SDK) for Android
• Building mobile apps in both Swift and Kotlin.
• You work independently on your own code, but you also spend time collaborating with others.
• You are involved in all stages of app development and contribute to the roadmap.
• You get the freedom to experiment with new Android technology.
• Ownership — advocate for projects and solutions that need to be launched ground up.

• Min 2 to 4 years in developing Android applications in Java / Kotlin / C++ /
• Gradle/Groovy.
• Worked on SDKs/Frameworks.
• Strong understanding of software design patterns as well as Android specifics.
• Experience with authenticated sessions using authentication tokens and have at-least
• fundamental knowledge of app security.
• Good to have:-
• Experience with Cross-platform frameworks is a plus (React Native, Flutter, Cordova,
• Xamarin).
• Have implemented security standards and guides.
• Experience building applications at scale.
• Experience with third-party libraries and APIs like Mobile Vision, MLKit and/or
• Camera API.
• Good understanding of garbage collection, design patterns and continuously
• discover, evaluate, and implement new technologies to maximise development
• efficiency.
• Unit-test code for robustness, including edge cases, usability, and general
• reliability

Senior Software Engineer, iOS

https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior iOS Software Engineer to contribute to the mobile application team. You will be an integral member of our engineering team, responsible for developing industry-leading mobile applications that transform the healthcare industry and affect the way consumers use, engage, and act on their health data.

• Collaborate closely with our AI, security, backend, hardware, and product teams to deliver mission critical software.
• Work in a fast-paced agile environment, delivering quality estimates, designs, and implementations.
• Problem solve for complex global business requirements.
• Accountable for all aspects of modern software development.
• Proactive in identifying problems and a team player when presenting solutions.
• Excellent communications skills.
• Commitment to delivering results.
• Passionate about continuous improvement.

• BE in Computer Science or a related discipline, or related practical experience.
• 5-8 years of iOS programming experience. You have shipped multiple apps to the App Store.
• Deep expertise with Objective-C and Swift.
• Experience with iOS frameworks such as Core Data, Core Animation, and Core Bluetooth.
• Experience with modern programming principles, design patterns and development tools.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.

AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.

AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, colour, disability, gender, national origin, race, religion, sexual orientation, or any other classification protected by federal, state, or local law.

Watch the following video demonstrating our product.

https://www.youtube.com/watch?v=8I9xosgA-Ig">KardiaMobile: How's your heart?
https://www.youtube.com/watch?v=8I9xosgA-Ig">https://www.youtube.com/watch?v=8I9xosgA-Ig