Data Analyst

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the Role

We are looking for a strategic and visionary Engineering Manager of AI to lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Roles & Responsibilities

People Leadership and Team Development

-Mentor and coach senior engineers, fostering a culture of learning and growth

-Lead performance evaluations and provide constructive feedback to ensure career development

-Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale

Execution & Strategic Delivery

-Lead long-term project planning and execution strategies, setting clear milestones and deliverables

-Drive process improvement by implementing efficient patterns, frameworks, and systems

-Ensure teams are set up for high performance and fast-paced, flexible delivery

Product and Technology Oversight

-Oversee the development and scaling of AI-driven products, maintaining high engineering and product quality

-Drive innovation in AI, ensuring that the solutions meet evolving business and customer needs

Business Alignment and Vision

-Collaborate with cross-functional teams to define product strategy and business goals for AI technologies

-Design open, flexible architectures that anticipate future business needs and scalability challenges

Qualifications

-Proven experience in leading large-scale AI-driven projects and teams

-Expertise in large-scale conversational agents and response evaluation frameworks

-Deep understanding of retrieval-augmented generation (RAG), including knowledge graphs, chunking, and reranking strategies

-Extensive experience with Node.js 

-Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field

-7+ years of engineering experience, with at least 2+ years in leadership or management roles

-Strong leadership, communication, and problem-solving skills

EEO Statement: 

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 Listening to our B2B Customer’s concerns and handling product related complaintsor

queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time

limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

NOTE -

1. Exciting Work Culture at Product Based Firm 

2.Male Candidates are preferred. 

3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)

4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours) 

5. Overtime pay and Medical Benefits 

6. Full time Work from Office Role 

7. Upskilling and continual education 

8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005

Job : Full Stack Developer                                

Location:Hyderabad

Mode:Hybrid

Experience : 5 +

Skills: React Js,Node Js, Javascript , AWS

We are seeking a talented Full Stack Developer to join our dynamic team. The ideal candidate should have a strong background in Node.js, React.js, AWS, and proficient skills in JavaScript. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining web applications throughout the entire software development lifecycle. Your expertise will contribute to the creation of innovative solutions that enhance user experience and drive business growth.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop server-side logic using Node.js, ensuring high performance and responsiveness to requests from front-end components.
• Build reusable and efficient front-end components using React.js.
• Implement and maintain API integrations with third-party services.
• Optimize applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders to troubleshoot, debug, and optimize application performance.
• Stay up-to-date with emerging technologies and industry trends to ensure the best practices are consistently applied.
• Implement security and data protection measures.
• Participate in code reviews and provide constructive feedback to team members.
• Deploy applications on AWS and manage cloud infrastructure.

Description:

• 5+ years of overall experience with 3 years of exp in React.js,Node.js
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Full Stack Developer or similar role.
• Strong proficiency in JavaScript and its modern frameworks (Node.js, React.js).
• Experience with AWS services and cloud infrastructure.
• Familiarity with front-end technologies such as HTML, CSS, and JavaScript frameworks/libraries.
• Recommended Experience: Proficiency in Node.js, Typescript, React, and MongoDB.
• Knowledge of database systems (SQL, NoSQL)
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
•  Experience with browser-based debugging and performance testing 
• Excellent problem-solving and communication skills.
• Ability to work both independently and collaboratively in a team environment.

How to Apply:

If you have a passion for backend development, possess the required experience, and are excited about contributing to innovative projects, we invite you to apply.

P99soft is an equal opportunity employer, dedicated to fostering diversity and creating an inclusive workplace for all employees.

Decarbonic is seeking a highly skilled technical writer with experience in national/public policy drafting to join our team in Nigeria for a 6-month assignment. As a technical writer, you will be responsible for researching, analyzing, and producing high-quality technical documents that are clear, concise, and easy to understand.

Responsibilities:

• Research, analyze, and interpret technical information and data related to climate change, carbon markets, and sustainable development.
• Develop and draft technical reports, policy briefs, and other technical documents that are clear, concise, and easy to understand.
• Collaborate with internal and external stakeholders to ensure that technical documents meet their needs and are aligned with organizational objectives.
• Ensure that technical documents comply with established standards, guidelines, and protocols.
• Review and edit technical documents for accuracy, completeness, and clarity.
• Communicate technical information effectively to non-technical audiences.

Requirements:

• Bachelor's or Master's degree in public policy, environmental science, engineering, or related field.
• At least 3 years of experience in technical writing, with a focus on national/public policy.
• Experience working with carbon markets and climate change-related policies is a plus.
• Excellent writing, research, and analytical skills.
• Strong attention to detail and ability to work independently.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Willingness to relocate to Nigeria for a 6-month assignment with a valid passport.

Profile Summary: The Software Engineer - Full Stack is responsible for software development as a member of a project team. He/she works closely with subject matter experts, business analysts, quality analysts, and others to design, develop, and test software solutions to business problems.

Responsibilities:

• Solve problems of considerable scope and complexity.
• Designing, coding (at least 80%), debugging and optimizing both frontend and backend components as well as internal tools, such as configuration management and development/test environments.
• Help select and incorporate new tools and methods.
• Work closely with project, application, and enterprise architects to develop solutions.
• Drive the continuous evolution of best practices within the development team.
• Identify and recommend where increased automation, performance enhancements, application enhancements and quality enhancements may be incorporated.
• Balance customer and business needs to design, develop, test, and deliver against timelines.
• Contribute to architecture and code design, estimates, code reviews, and documentation to ensure top quality software.
• Keeps current with emerging technologies and technological developments within the industry.
• Monitors and evaluates competitive applications and products.
• Reviews current practices relevant to the solution of assigned projects.
• Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
• Be a talent multiplier that motivates the team around them to excel and perform well.
• Other duties as assigned.

Requirements:

• Bachelor's Degree - Computer Science, Management Information Systems, or related field.
• 3-5 years of software development experience.
• Experience in lieu of education: Two years of experience for every year of formal education required. Application development experience using. NET, C#, . NET Core, SQL Server, CSS, and other web development technologies.

Independent Consultant, Remote, WFH.

A Technical Delivery Manager/Project Manager is required to join the team that will be delivering a large-scale business initiative.

The role is accountable for the technical delivery of a large-scale technical transformation project focusing on upgrading the network fabric of our key data centres. Delivery teams are located in various locations around the globe. 

Specific Responsibilities / Accountabilities:

• Technology delivery – lead the delivery across all technology teams in the workstream throughout the end to end delivery chain
• Planning - Accountable for all technology planning activities, including working closely with Workstream Lead to ensure technology plans are fully and correctly reflected in overall workstream plans and roadmaps
• Dependency management - Ensures all impacts of dependencies are addressed in the overall project plan. Effectively work across the organization to ensure all dependent teams are aligned with the project plans and schedules
• Risk and Issue Management – Ability to proactively manage risk and issues for the workstream in a timely manner and have the confidence to make decisions to mitigate or resolve when required. Work closely with workstream lead to ensure RAIDS are fully documented, mitigated and escalated as required.
• Leadership – Lead and work closely with all members of the team, including business analysts, architects, QA and development management to ensure all aspects from intake, requirements, design and testing are fit for purpose and delivered in a timely manner for planning and execution
• Team performance - Work closely with the Scrum Masters and Vendor management (where required) and QA to ensure the delivery performance of the teams throughout execution and identify opportunities to optimize to improve timeliness, throughput and quality.
• Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to ensure items are discussed and decisions made and agreed in a timely manner
• Governance – Manage any workstream technology team governance and adhere to the overall programme governance to ensure all stakeholders and team members are aligned and effective in delivery
• Reporting – Ensure reporting is provided as required on a regular basis against roadmap, plans and any performance KPI’s and OKR’s for your teams
• Communication - Working closely and collaboratively with the Project management office to identify and manage all stakeholders, providing visibility and transparency
• Financial Management and Project Accounting – Providing the critical data required for the project management function to monitor and track financial health, analysing resource requirements across multiple projects or across programmes to meet strategic goals

Essential Skills/Experience Required:

• Experience in running scaled agile teams
• Previous experience of working in a large scale, Top Tier Investment Bank or for a wider Financial Services Organisation
• Experience of setting up and working on a Greenfield Programme of work
• Proven experience in delivering large-scale technical programmes in a hands-on capacity
• A software delivery background would be highly beneficial due to the technical nature of the deliverables
• Extensive stakeholder management experience up to senior level, alongside the management of external vendor relationships
• Experience of working in a complex, high-paced environment with a global team
• Excellent communication skills both written and verbal

Key Stakeholders

• Workstream Lead
• PMO
• Scrum Masters/Scrum of Scrums
• Other Delivery Managers for dependencies
• Development leads
• QA Lead
• Product Owners
• Business Sponsors
• Lead BA
• Lead Solutions architects
• Service (Release to BAU)

1. Cold Calling to prospective leads & convert them into clients
2. Business Development ideation & execution
3. Freeze the Client Deal
4. Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
5. Follow-up & Closure on generated leads across multiple mediums
6. Arrange client Meetings
7. Pitching , Negotiating & Closure with Clients
8. Client Servicing
9. Client Relationship Management
10. Generating Sales Report
11. Payment track – Ensuring the payment compliance as per the CC Timeline
12. Coordinating with accounts team for payment
13. Pre Event-On Event-Post Event coordination with client for an end to end experience
14. Constantly searching for new ideas & concepts
15. Competitive analysis with regards to the market happenings
16. Market research about the new trends & innovations