Data Analyst

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 65+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

Role Overview:

We're looking for a Technical Support Account Manager to join our global support and delivery team and provide world-class assistance to customers in the US time zones & you're required to work on US shifts from 8.00 pm to 5.00 am IST from (Monday to Friday).

You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. You will also onboard and deliver scan reports (completed by our Security team) to the customers. 

Key Responsibilities:

• Respond to customer issues via email, chat, and voice/voip calls during US business hours.
• Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
• Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
• Document known issues and solutions in the internal knowledge base and help center.
• Escalate critical bugs to engineering with full context, reproduction steps, and logs.
• Guide customers on secure implementation best practices and platform usage.
• Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
• Participate in on-call support rotations if needed.
• Coordinate with internal security testing teams to onboard, scan and deliver tracking completion of pentests within SLAs.
• Deliver reports to customers within committed SLAs. Schedule remediation calls with customers when required. 

Requirements:

• 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
• Excellent communication and documentation skills in English.
• Comfortable working independently and handling complex technical conversations with customers.
• Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
• Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
• Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. 

Nice to Have:

• Experience working in a product-led cybersecurity company.
• Knowledge of scripting languages (Python, Bash) or log analysis tools.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
• Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Take-home Assignment
• Round 3 - Panel Discussion
• Round 4- Stakeholder Discussion
• Round 5 - HR Round

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Night shift

ONSITE at programming office except Gurugram, Chennai

Need Candidate with good Comm Skills

Exp required - 8 Years 

Salary: 22 - 24 LPA

We are looking for a highly skilled Frontend Developer with strong expertise in Angular (latest version) and hands-on experience in UI/UX design tools such as Figma and Adobe XD. The ideal candidate will be responsible for developing modern, responsive, and high-performance web applications while also contributing to the design and user experience process.

Key Responsibilities:

· Develop, optimize, and maintain web applications using Angular (latest versions).

· Collaborate with designers to translate wireframes and mockups from Figma or Adobe XD into responsive, pixel-perfect web interfaces.

· Implement reusable components, services, and modules following best practices.

· Ensure cross-browser compatibility, responsiveness, and high performance of applications.

· Work closely with product managers, designers, and backend developers to deliver seamless user experiences.

· Optimize application performance and troubleshoot issues.

· Stay up to date with the latest trends in Angular, UI/UX design, and front-end development.

Required Skills & Qualifications:

· Strong proficiency in Angular (latest version) and TypeScript.

· Solid understanding of HTML5, CSS3, SCSS, and JavaScript/ES6+.

· Experience in UI/UX design tools: Figma and Adobe XD.

· Knowledge of responsive design principles and best practices.

· Familiarity with RESTful APIs and integration with front-end applications.

· Good understanding of version control systems (Git).

· Strong problem-solving and debugging skills.

· Excellent communication and collaboration abilities.

Preferred Qualifications (Good to Have):

· Experience with Angular Material, Bootstrap, or Tailwind CSS.

· Knowledge of Agile methodologies.

· Exposure to unit testing frameworks (Jasmine, Karma, Jest).

· Understanding of UI accessibility (WCAG) guidelines.

Experience Required:

· 8+ years of experience in Angular development.

· Hands-on experience in creating UI designs using Figma and Adobe XD.

Title: Sitecore Developer

Remote Work (Work from Home) 
Immediate joiners are preferred

Need candidate who is more into development and lesser experience on CMS (content management)

We are looking for a UX Designer to design software and platforms that meet people’s needs. You will combine interfaces and workflows to enhance user experience.

In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential.

Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.

• Understand product specifications and user psychology
• Conduct concept and usability testing and gather feedback
• Create personas through user research and data
• Define the right interaction model and evaluate its success
• Develop wireframes and prototypes around customer needs
• Find creative ways to solve UX problems (e.g. usability, findability)
• Work with UI designers to implement attractive designs
• Communicate design ideas and prototypes to developers
• Keep abreast of competitor products and industry trends

• Proven experience as a UX Designer, https://resources.workable.com/ui-designer-job-description" target="_blank">UI Designer or similar role
• Strong portfolio of design projects
• Background in project management and research
• Familiarity with interaction design and information architecture
• Proficient in design software (e.g. UXPin, Balsamiq)
• Knowledge of HTML/CSS; JavaScript is a plus
• Problem-solving aptitude
• Analytical mind with a business acumen
• Excellent communication skills
• BSc in Design, Computer Science, Engineering or a related field

Roles and Responsibilities

Generation of business from Direct Accounts and achieving sales targets, specialized in IT sectors

Identifying new sales leads targeting international market

Knowledge of end to end life cycle of Recruitment, RPO, Managed Service ( MSP) and Staffing solutions

Researching organizations and individuals online (especially on social media) to identify new leads

Planning and overseeing new marketing initiatives

Strong networking in handling international market ( Europe, North America, APAC, UAE)

Mapping the prospect clients in IT industry and generate the leads

Going and meeting F2F with the HR and generate RPO & MSP business deals

Must be well versed with email marketing, lead generation, demand forecasting, market research, social media selling, sales enablement, sales funnel building, cold calling, LinkedIn reach out

Must have knowledge of the basis lead generation tools and processes

Have an insatiable thirst to be successful, drive to be the best, and motivation to make it all happen

Desired Candidate Profile

-Minimum 4+years of experience in selling staffing solution to international market

-Must have solid existing customers network and willingness to find new customers quickly.

-Must have very positive and result oriented attitude

-Must have ability to meet given targets

Remote

basic pay + Commission (On extra hours)

Job type : Part time /Full time

• Job description*

Roles and Responsibilities:

• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Desired Candidate Profile:

• Excellent Communication skills with strong command on English Language.
• Ability to multitask, manage time and prioritize
• Good data entry and typing skills
• Good computer skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Comfortable working for Night Shift

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.

Requirements:

• Passion for building and delivering great software with a strong sense of ownership.
• Good understanding into .Net Core and PS
• Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-

     Good understanding of IIS configuration

• Strong experience with Build and Release, Agile processes and Estimation/Planning-
  
  Exposure to New Relic or similar tools to optimize web application performance
  Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
  Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)