Digital Marketing Specialist

Lead Data Scientist

Location: Mumbai

Application Link: https://flpl.keka.com/careers/jobdetails/40052

What you’ll do

• Manage end-to-end data science projects from scoping to deployment, ensuring accuracy, reliability and measurable business impact
• Translate business needs into actionable DS tasks, lead data wrangling, feature engineering, and model optimization
• Communicate insights to non-technical stakeholders to guide decisions while mentoring a 14 member DS team.
• Implement scalable MLOps, automated pipelines, and reusable frameworks to accelerate delivery and experimentation

What we’re looking for

• 4-5 years of hands-on experience in Data Science/ML with strong foundations in statistics, Linear Algebra, and optimization
• Proficient in Python (NumbPy, pandas, scikit-learn, XGBoost) and experienced with at least one cloud platform (AWS, GCP or Azure)
• Skilled in building data pipelines (Airflow, Spark) and deploying models using Docker, FastAPI, etc
• Adept at communicating insights effectively to both technical and non-technical audiences
• Bachelor’s from any field

You might have an edge over others if

• Experience with LLMs or GenAI apps
• Contributions to open-source or published research
• Exposure to real-time analytics and industrial datasets

You should not apply with us if

• You don’t want to work in agile environments
• The unpredictability and super iterative nature of startups scare you
• You hate working with people who are smarter than you
• You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!

About us

We’re Faclon Labs – a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting — in tech, in thinking, and in creating real-world impact.

We’re not your average startup. We don’t do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!

Responsibilities

1. Design, develop, test, and deploy Java-based backend services and APIs.
2. Collaborate with front-end developers, DevOps, and QA to deliver high-quality software.
3. Write clean, efficient, and maintainable code following best practices.
4. Participate in system design, code reviews, and architectural discussions.
5. Optimize application performance and scalability.
6. Ensure secure and compliant backend services.
7. Troubleshoot and debug production issues as part of the on-call rotation.
8. Contribute to CI/CD and infrastructure automation efforts.

Senior Executive - Public Relations

Agency experience must.

Key Responsibilities:

• Develop and execute comprehensive PR strategies to enhance brand visibility and reputation.
• Manage relationships with key media outlets, journalists, influencers, and other stakeholders to maximize positive coverage.
• Lead the creation of press releases, speeches, articles, responses, briefing docs and other content for internal and external communication.
• Plan and oversee press events, product launches, sponsorships, and corporate events to generate media interest.
• Handle crisis communication, providing strategic counsel to mitigate negative publicity and protect the brand image.
• Monitor, analyze, and report on media coverage and the effectiveness of PR campaigns, providing insights for future improvement.
• Collaborate with marketing, social media, and internal teams to ensure alignment of communication efforts.
• Collaborate with external agencies and liaison with internal teams 
• Work on founders profiling and personal branding including their social media, speakership opportunities etc
• Assist in EaseMyTrip's Group companies PR 
• Stay informed about industry trends, competitor activities, and emerging PR tools to keep strategies relevant and effective.

Qualifications and Skills:

• Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• 3+ years of experience in public relations, with a proven track record of managing successful campaigns
• .Agency experience is a must.
• Exceptional written and verbal communication skills with attention to detail.
• Strong media network and ability to build and nurture relationships with stakeholders.
• Experience in managing crisis communication and providing strategic counsel.
• Proficiency in PR software and tools like Meltwater, Cision, or similar platforms.
• Solid understanding of digital marketing and social media’s role in PR strategies.
• Ability to manage multiple projects under tight deadlines with strong organizational skills.

Skill Set : Middleware application support :

Tomcat, Apache , Jenkin CI /CD pine ,monitoring on Linux on premise Servers (not cloud experience)

Java with cloud

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success