SEO Executive

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Responsibilities:

• REVIT Families creation and Modelling: Create, modify, and maintain REVIT families to be

used in architectural projects, including furniture, fixtures, equipment, and building

components. Draft the furniture layouts, finish plans, elevations and details of Hospitality

projects in U.S.

• Collaboration: Work closely with architects, designers, and other team members to

understand project requirements and translate them into accurate REVIT families.

• Quality Control: Ensure that REVIT families meet industry standards, project-specific needs,

and BIM best practices.

• Documentation: Maintain organized records of REVIT families and their associated

parameters for easy access and retrieval.

• BIM Standards: Adhere to and help develop company-specific BIM standards and guidelines

for family creation and management.

• BIM Integration: Assist in integrating REVIT families into project models, coordinating with

other team members to ensure seamless BIM workflows.

• Model Review: Participate in model reviews to identify and resolve any issues related to

REVIT families, ensuring model accuracy and consistency.

• Stay Updated: Keep up-to-date with industry trends and advancements in BIM technology,

especially as it pertains to REVIT.

Qualifications:

• Bachelor's degree in Architecture, Engineering, or a related field.

• 2 to 3 years of experience in architectural practice with a strong focus on BIM and REVIT

family creation , modelling and drafting.

• Proficiency in Autodesk REVIT software and demonstrated expertise in creating and

managing REVIT families.

• Strong understanding of BIM principles and workflows.

• Knowledge of BIM standards and best practices.

• Detail-oriented with excellent organizational skills.

• Good communication and collaboration skills.

• Ability to work independently and as part of a team.

• Willingness to learn and adapt to evolving BIM technologies and processes.

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring a better customer experience through the hands-on implementation of QA best practices.

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting, and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stakeholder management
• Ensuring traceability matrix processes between requirements, test design, and test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting the status of ongoing tasks/deliverables
• Challenging the status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java)  OR  
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 5+ years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools.
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

SAP HCM Functional Consultant

• Minimum 5+ years total IT experience, preferably in SAP HCM.
• Minimum 5+ years of experience in design and configuration of SAP US Payroll.
• Must have 2-3 full life cycle implementations for SAP/EC US Payroll.
• Should have worked as an SME for US payroll.
• Experience in - SAP payroll configuration for Gross payroll and Net Payroll, Tax Reporter configuration,
• Experience with BSI tax factory, Third party remittance, Payroll catalog definition including but not limited to collective bargaining agreement wage type definition and configuration,
• Off-cycle payroll definition and processing, Levy management, Garnishments definition, reporting and management, Integration with Benefits, Integration with SAP FI and with Third party FI, Detailed knowledge and understanding of integration with Time Management.
• Experience in SAP Benefits configuration
• Experience in SAP Time Module
• Experience in creating and defining custom operations and rules
• Experience with Yearend activities, Open Enrollment, and support packs implementation,
• Minimum of 2 - 3 years experience executing parallel payroll testing
• Extensive experience in compliance reporting for more than 1 country
• S willing to work US Hours Shifts'
• location-Bangalore and Chennai

About this role

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team. As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

You will be responsible for developing engaging, high-quality, and SEO-friendly content. Your primary focus will be on creating content that attracts and engages our target audience, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders, marketing, and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience. You will be required to:

• Write a variety of well-researched, engaging, and target audience-oriented content, including but not limited to: long-form blogs, social media posts, emailers and newsletters, repackaging video content (podcasts and webinars), eBooks, whitepapers, website content, etc.
• Develop a deep understanding of the user, their stage of the journey and intent
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Hustle your way to find channels to promote the different forms of content that you will create
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research
• 
  

📎 Key qualifications

• Minimum 3 years - as a content marketer, or similar role in B2B SaaS company.

You are

Open - Always up for new ideas and able to take and give feedback in a positive way.

• Straightforward - Deal with colleagues in an open and transparent manner. Appreciates

teamwork and able to raise concerns if required

• Driven - sets high goals, doesn’t give up, and makes sacrifices to ensure that their job gets done

on time and meets/exceeds expectations.

• Curious - Aware of new technologies and uses them to make new improvements in the

Engineering ecosystem.

• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no

matter what

• Responsible - takes ownership of tasks given and has a strong work ethic.

Requirements

Acquired strong proven professional programming experience.

- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.

- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS

- Proven track record and expert in one of the field - DevOps/Frontend/Backend

- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go

- Experience with at least one of the Database systems - RDBMS and NoSQL

- Ability to document requirements and specifications.

- A naturally inquisitive and problem-solving mindset.

- Strong experience in using AGILE or SCRUM techniques to build quality software.

- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

Roles and Responsibilities

Based in Jaipur, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.

- Making suggestions towards shaping the strategy for a feature and engineering design.

- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  

- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too

- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.

- An active member of the team, through useful contributions to projects and in team meetings.

- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

We are looking for a lean MERN Stack developer who is specialized in developing JavaScript-based technologies i.e. MongoDB, ExpressJS, ReactJS, NodeJS. If you have that energy and passion to create impacts, we have the perfect job for you!  Job has flexible or temporary work from home options.

Job Responsibilities-

• Requirement gathering, UML & Database modelling and documentation
• Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
• Defining code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems.
  
  

Requirements-

• BSc degree in Computer Science or similar relevant field
• Previous working experience as a MERN Stack Developer for 3+ years
• Experience with modern frameworks and design patterns
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience of implementing applications using Angular or React
• Experience for creating front end applications using HTML5, CSS3 Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Knowledge of Functional Testing regarding Unit Testing, Integration Testing & End-to-End Testing is required
• Strong knowledge of Testing tools is required with subject to Jest and Enzyme, React Testing Library, Puppeteer (or PhantomJS, Nightmare or Headless Chrome) and Selenium WebDriver
• Rest API development, documentation and testing using tools like Postman
  
  

Knowledge of the following will be considered as an advantage-

• Requirements gathering, modeling, documentation and project management using Visual-paradigm.com
• Javascript based workflow engines and Flow-Based Programming
• Consumer Web Development Experience for High-Traffic, Public Facing web applications,
• Experience with cloud technologies
• Creating secure RESTful-based web services in XML and JSON, JavaScript, JQuery,
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git).
• Converting UI and website designs (.psd, .xd, etc) into react components using Storybook.js and creating test cases with scripts; including documentation and automated visual testing
• React with WordPress Headless CMS using frameworks like Frontity.org
• org for authorization and access control models
• io microfrontend’s architecture framework for highly modular fully flexible applications
• Speech Recognition , voice interface , and other AI functionility
• React native mobile, Electron desktop application conversion
• Heroku Pipelines, Heroku: Browser and UAT, Heroku CI, DevOps tools and processes.