SEO Executive

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

        As a member of the development group, you will be primarily responsible for the design, development, and maintaining the product.

        Work with the Product and Design teams to build new features to solve business problems and fill business needs.

        Participate in code reviews to create robust and maintainable code.

        Work in an agile environment where quick iterations and good feedback are a way of life.

        Continually look for opportunities to improve our platform, process, and business.

        Communicate and coordinate with our support and professional services teams to solve customer issues.

        Help scale our platform as we expand.

        8+ years of hands-on experience in enterprise software development using J2EE Framework. 

        Experience with React.js, AngularJS, strong knowledge of JavaScript, CSS, HTML5

        Passion for building enterprise web applications leveraging modern architecture principles, strong prior experience as a full stack developer. 

        Expertise with CSS and building responsive pages, with a keen eye for UI design and usability

        Experience with web-accessibility/WCAG standards

        Experience working collaboratively with a globally distributed team.

        Experience with agile methodologies and good exposure to DevOps/CICD models.

        Passion for keeping up with new trends and developments in the programming community and is eager to find ways to incorporate these new ideas into our codebase.

About FoundingMinds:

We are one of the preferred product development partners in the software industry. We work with clients across the globe to design and develop products for them. We are also an incubator for many startups. As a contributor, you will get an opportunity to work with different ideas, brainstorm with diverse people, widen your way of thinking, learn different technologies, research what you have to do, contribute your best to the projects and take ownership of what you do to your project. If you are passionate you will have no dearth in opportunities to build your career in Founding Minds.

Profile required 

• Experience in Java stack (preferably Springboot)
• Strong knowledge in Design Principles & Patterns and Development methodologies
• Must have Good experience working on Rest services
• Good experience with Java Microservices architecture
• Strong Expertise with RDBMS and NoSQL databases
• Experience in test driven development (unit testing. Mocking, BDD)
• Strong experience in Agile methodologies
• Preferable to have experience working on Angular and React 
• Preferable to have experience on Docker and kubernetes
• Preferable to have experience in finance domain
• Preferable to have experience in AWS or any other cloud services

The ideal candidate should have

• Strong fundamentals in Core Java, JDBC, and J2EE.
• Hands-on experience of development and support of enterprise-level cloud-native application
• Hands-on experience in Java, Spring, Spring Boot, ORM Tools, and Cloud technologies
• Hands-on experience of Java Microservices architecture
• Hands-on experience with AWS services
• Good communication & presentation skills
• Have a good sense of humor

If you’re an innovative thinker with a passion for technology and a drive to make a difference, we’d love to meet you. Apply now and take the next step in your career with FoundingMinds!

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Here’s what we’re offering:

🎓 A 3-month HR Internship

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💼 A pathway to a full-time role based on your performance

Note:stipend will be provided 7k to 15k. This internship is ideal for those who want to learn, grow, and be part of real recruitment challenges.

Manage store operational requirements by scheduling and assigning employees

Maintain results by coaching, counseling and disciplining employees

Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions

Protect employees and customers by providing a safe and clean store environment

Manage all controllable costs to keep operations profitable

Responsible for regularly generate and analyse Inventory reports for the assigned site location, Support site Finance team on analysis of Cost of Raw Materials and Production, Inventory Variance analysis, updating of valuation class, Create and Archive Monthly Journal Entries. Analysis of inventory transactions to ensure integrity of inventory value, COGS, and inventory adjustments & provisioning, purchase price variance, to ensure accurate financial reporting of inventory.

Communication and (internal) stakeholder management with higher management levels within the Global Teva organization is required in this process.

KEY RESPONSIBILITIES

• Technical/functional knowledge in Inventory Accounting, Closing and inventory reporting
• Preparation of Journal Entries & Supporting schedule
• Perform Monthly and quarterly inventory close activities of multiple entities
• Analysis of the inventory and variances per legal entities, obtain explanation on deviations and prepare a summarized reporting on a monthly basis within scheduled time
• Preparation & clearance of reconciling items of account reconciliations
• Hands on experience in submission of trial balance in HFM
• Hands on experience in Inventory analysis support site Finance leaders
• Identify & drive standardization opportunities in processes and tasks across the team

• Support of external and internal audit requests by providing inventory analyses
• Management of day-to-day operations relating to inventory accounting & analysis

• Ensuring that accounting books and records comply with accounting policies and regulations
• Provide supporting documents and explanations for all internal and external audit as and when required

Participate in ad-hoc activities and projects

SKILLS/QUALIFICATIONS:

• University education in Accounting or Finance required
• ICWA / CA / MBA
• Minimum experience of 4+ years of inventory accounting & reporting experience
• Preferably familiar with USGAAP

• Working knowledge of internal controls
• Good working knowledge of SAP
• Good analytical skills and have hands on experience on inventory working & analysis

• Fluent verbal and written communication in English

• Experience in a multinational firm or within a GBS (Global Business Service) is preferred

• Hands-on and proactive; strong organizational skills

• Accustomed to working with deadlines, in a dynamic environment

• Results driven and service oriented to internal and external customers
• Excellent collaboration with colleagues within the local organization and with the colleagues of the global business service to support the overall Finance department’s goals and objectives
• Flexible and able to work in a changing environment

• Strong focus on improvement opportunities
• Want to work in a new (to be) established team
• Process documentations and certifications – will have to ensure that all process are appropriately documented and periodically certified by team members on regular basis
• The individuals must have hands on experience in preparing process flows

• Defining, planning, communicating and owning the business and scaling it PAN India
• Owning multiple channels of sales and be responsible for holding the growth for channels independently
• Managing the Supply side eco-system and partners/vendors to drive efficiencies
• Managing teams across band, grades and geographies
• Understanding and measuring the success metrics directly inclined towards your vertical and aligning them as per the business needs
• Analyzing the key metrics being tracked in the business and creating a plan to iterate and optimize for the future
• Building Tech Stack from business perspective with the Marketing and Product Teams

Desired Candidate Profile

• Master's / Bachelor's degree, MBA will be bonus
• Tier 1 college graduates only
• 3+ years of hands-on experience in P&L Management and proven track record of managing all aspects of a successful business line throughout its lifecycle
• B2C and B2B2C experience specifically building Teams, scale and distribution is a bonus
• Entrepreneurial mindset
• Ability to communicate effectively and efficiently within the Team and across teams and departments
• A first principle thinking approach in problem solving
• Ability to build from scratch and the vision to scale it
• Empathy towards the customer and the ability to understand their problems
• An Agile mindset
• Ability to understand and analyze industry/market/competition and internal business strategy
• Ability to use data to drive decision making
• Prior experience in building P&L for ancillary business is a plus

• An understanding of Core JavaScript. ...
• In-depth knowledge of the Angular framework. ...
• Good command of TypeScript. ...
• Thorough knowledge of web markup, primarily focusing on HTML language, and CSS. ...
• A degree of experience with RESTful API integration.

• Technical Experience on Physical Layer of 3GPP LTE
• Experience on DSP Development\
• Proficient in C Good
• understanding of Wireless Communications
• Experience on MAC-PHY interface
• Behavioral Interpersonal skills & Ability to work in team
• Good Communication Skills Good Analytical Skills