DIGITAL MARKETING EXECUTIVE

Location: Pune, India (Hybrid) Employment Type: Full-time

Notice Period: Immediate Joiner Preferred (Can join within a week)

Position Overview

We are seeking a Senior Salesforce Developer with strong hands-on expertise in Lightning Web Components (LWC), Apex, Integrations, and Experience Cloud.

The ideal candidate will play a key role in designing and developing complex Salesforce applications across multiple clouds while ensuring best practices, scalability, and performance.

Key Responsibilities

·        Design, develop, and implement custom Salesforce solutions using Apex, LWC, Aura, and Flows.

·        Work on Experience Cloud and other Salesforce Clouds such as Sales, Service, and Data Cloud.

·        Develop custom APIs and integrations with external systems using REST/SOAP, Platform Events, or Middleware tools.

·        Build scalable, reusable Lightning Web Components and optimize performance.

·        Configure profiles, permission sets, and sharing rules for secure data access.

·        Participate in code reviews, unit testing, and CI/CD automation using Git/SFDX.

·        Collaborate with architects and cross-functional teams to ensure seamless delivery.

·        Mentor junior developers and maintain adherence to Salesforce best practices.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

07-13 years as an Oracle DBA with production support experience, including Oracle 10g and 11g.

07-13 years of experience as an Oracle Apps DBA with Oracle EBS 11.5.10 and R12

Strong understanding of Oracle RDBMS architecture

Hands-on experience with implementation, upgrade, and tuning of:

Large Oracle EBS environments, Oracle EBS in a production environment; throughout all stages of the lifecycle

Enterprise Manager Grid Control

Backup and recovery concepts, including RMAN

Oracle R12, Oracle RAC

Patch assessment and application in an EBS environment with activation of different modules

Performance Tuning (ie. Sql Queries)

Proven experience with multiple operating systems: Linux/Unix/Solaris/Windows

Strong verbal, written, organizational and documentation skills.

Ability to provide accurate and realistic effort estimates, commit and deliver accordingly

Ability to work in a fast paced environment with occasional non-business hours (evenings and weekends) flexibility and able to prioritize and juggle multiple projects.

Ability to work productively in a team environment and participate as a positive and cooperative team member.

MS in CS or BS/ BA in Computer Science with five years of relevant work experience.

Candidates should be flexible for Night shifts/Weekend Shifts

Preferred Skills:

Experience with Engineered Systems (ie. ODA's)

Oracle Data Guard

Oracle RAC/Multitenant architecture . WebLogic . OEM 13c/12c

R12.2 Upgrade Experience on multiple projects

Experienced with Oracle Identity Management product suite

Immediate Joiners preferred

You will:

• Write excellent production code and tests and help others improve in code-reviews
• Analyze high-level requirements to design, document, estimate, and build systems
• Coordinate across teams to identify, resolve, mitigate and prevent technical issues
• Coach and mentor engineers within the team to develop their skills and abilities
• Continuously improve the team's practices in code-quality, reliability, performance, testing, automation, logging, monitoring, alerting, and build processes

You have:

For (Fullstack):

• 2 - 10 Years of experience
• Strong with DS & Algorithms
• Hands on Experience in the Programming languages: JavaScript (React or Angular), Python, SQL.
• Experience with AWS.

For (Geo Team):

• 4 - 10 years of experience
• Experience with Big Data technologies like Hadoop, Spark, Map Reduce, Kafka, etc
• Experience using object-oriented languages (Java, Python)
• Experience in working with different AWS technologies.
• Experience in software design, architecture and development.
• Excellent competencies in data structures & algorithms.

For (Backend):

• 2 - 10 years of experience
• Hands on product development experience using Java/ C++/Python
• Experience with AWS,SQL,GIT
• Strong with Data structures and Algorithms

Additional nice to have skills/certifications:

For Java skill set:

Mockito, Grizzly, Netty, VertX, Jersey / JAX-RS, Swagger / Open API, Nginx, Protocol Buffers, Thrift, Aerospike, Redis, Kinesis, Sed, Awk, Perl

For Python skill set: Data Engineering experience, Athena, Lambda, EMR, Spark, Glue, Step Functions, Hadoop, Kinesis, Orc, Parquet, Perl, Awk, Redshift

For (Data Engineering):

• 2 - 10 years of experience
• Experience with object-oriented/object function scripting languages: Python.
• Experience with AWS cloud services: EC2, RDS, Redshift,S3,Athena, Glue
• Must be proficient in GIT, Jenkins, CICD (Continuous Integration Continuous Deployment)
• Experience in big data technologies like Hadoop, Map Reduce, Spark, etc
• Experience with Amazon Web Services and Dockers

• Ownership of product/feature end-to-end for all phases from the development to the production.
• Ensuring the developed features are scalable and highly available with no quality concerns.
• Work closely with senior engineers for refining the design and implementation.
• Management and execution against project plans and delivery commitments.
• Assist directly and indirectly in the continual hiring and development of technical talent.
• Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.
• Contribute intellectual property through patents.

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• A Bachelor's degree in Computer Science or related technical discipline.
• 3+ years of Software Development experience.
• Strong knowledge of Data Structures, Algorithms and CS fundamentals.
• Strong coding and problem solving skills.

• Experience working with service oriented architectures and web-based solutions.
• Experience in eCommerce and deep hands-on technical expertise
• Experience working on the AWS technologies.
• Experience with NoSQL and relational databases.
• Excellent verbal and written communication skills
• Experience working on Agile processes (Scrum, Kanban).

Responsibilities:

• Develop, implement, and maintain production timelines across multiple teams
• Translate product’s strategy into detailed requirements for prototype construction and final product development
• Analyze consumer needs, current market trends, and potential partnerships from an ROI
• Outline the product vision, product strategy, and product roadmap
• Assess current competitor offerings, seeking opportunities for differentiation
• Appraise new product ideas and strategize appropriate to-market plans
• Ensure that user story content and prioritization is aligned to the larger strategic objective
• Recommend the scope of present and future product lines by reviewing product specifications and appraising adjustments
• Provide information for management by preparing product sales forecasts and reports
• Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
• Help in the creation and maintenance of bona fide product documentation
• Work with development leads so that product requirements are understood and built accordingly
• Work within a software development methodology like AGILE
• Coordinate product releases with marketing, sales, and development teams
• Provide product training and technical expertise
• Work with the leadership team in planning the product roadmap.
• Be the product owner driving our strategic product and technology vision on the platform side of products 

Requirement:

• 3+ years of experience as a Technical Products Manager in a software company.
• Has deep knowledge of every stage of the product life-cycle -- introduction, growth, maturity, and decline -- and understands how it affects development adjustments.
• Critical thinker & problem solver
• Familiarity in the AGILE development framework will be preferable.
• Strong understanding of cutting-edge tools and technologies for frontend and backend development
• Data-oriented, have exceptional analytical skills
• Experience working with the development teams directly will be a plus
• Has the ability to set priorities and resolve issues and set realistic product development goals
• Should be able to communicate technical solutions to both internal and external audiences
• Understand industry flow and trends
• Has the ability to evaluate key metrics to optimize performance
• Demonstrated track record managing successful product development from feature definition to project deployment
• Work with product management analytics tools
• A people-friendly person with extraordinary organizational and leadership skills

Essential duties and responsibilities include the following.

• Design, create and maintain databases through multiple product lifecycle environments, from development to production systems
• Configure and maintain database servers and processes, monitor system health and performance, to ensure high levels of performance, availability, and security.
• Convert complex business requirements into technical specifcations to build scalable and reliable data solutions 
• Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations.
• Independently analyse, solve, and correct issues in real time on production, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes.
• Develop complex query, performance tuning, stored procedures and triggers, scheduled jobs, schema refinement.
• Flexibility to work after office hours for any production issue or production deployment.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Qualifications include:

• 4+ years of database and backend development experience
• Good understanding of database systems and architectures
• Expertise in writing complex SQL queries and stored procedures
• Hands on experience with RDBMS and NoSQL data stores like  MySQL and MongoDB
• Experience working with Python scripting and application development
• Experience working with Cloud applications and data stores like AWS RDS is a plus
• In-depth understanding of data management and ETL processes

Must have:-

Locust
jMeter
Core Java
Selenium Webdriver with java
Rest Assured Library
API Testing - using postman & Rest Assured Library
SQL

Hands on experience REST service.

Experience Level:- 2.5 to 4.5 years