SEO Executive

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 65+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

Role Overview:

We're looking for a Technical Support Account Manager to join our global support and delivery team and provide world-class assistance to customers in the US time zones & you're required to work on US shifts from 8.00 pm to 5.00 am IST from (Monday to Friday).

You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. You will also onboard and deliver scan reports (completed by our Security team) to the customers. 

Key Responsibilities:

• Respond to customer issues via email, chat, and voice/voip calls during US business hours.
• Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
• Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
• Document known issues and solutions in the internal knowledge base and help center.
• Escalate critical bugs to engineering with full context, reproduction steps, and logs.
• Guide customers on secure implementation best practices and platform usage.
• Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
• Participate in on-call support rotations if needed.
• Coordinate with internal security testing teams to onboard, scan and deliver tracking completion of pentests within SLAs.
• Deliver reports to customers within committed SLAs. Schedule remediation calls with customers when required. 

Requirements:

• 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
• Excellent communication and documentation skills in English.
• Comfortable working independently and handling complex technical conversations with customers.
• Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
• Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
• Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. 

Nice to Have:

• Experience working in a product-led cybersecurity company.
• Knowledge of scripting languages (Python, Bash) or log analysis tools.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
• Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Take-home Assignment
• Round 3 - Panel Discussion
• Round 4- Stakeholder Discussion
• Round 5 - HR Round

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Exciting Opportunity at Eloelo: Join the Future of Social Media with India’s largest Live Streaming Platform

Are you ready to be a part of the dynamic world of live streaming? Look no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore.

About Us:

Eloelo stands at the forefront of the creator economy, live streaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive.

Recent Milestone:

In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.

Why Eloelo?

• Be a part of a team that thrives on creativity and innovation in the live streaming.
• Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity
• Create at the intersection of RTC, AI, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence
• Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible 
• Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere

Responsibilities:

• Develop an in-depth comprehension of customer segments and their distinctive behaviors through data science and analytical insights.
• Take charge of the entire customer journey, from inception to completion, while maintaining accountability for its effectiveness.
• Utilise global product knowledge and customer insights to identify user needs, generating actionable data-driven recommendations for product enhancement.
• Collaborate across departments, including product, design, business, and brand marketing, to devise and execute growth strategies rooted in data analysis.
• Employ continuous experimentation to enhance value propositions and streamline execution processes.
• Drive monthly customer key performance indicators (KPIs) such as acquisition, churn reduction, activation, and revenue growth.
• Proactively identify and rectify marketing funnel issues to mitigate and minimize customer churn.
• Foster cross-functional collaboration with teams spanning design, engineering, marketing, and data analytics to ensure seamless product initiative delivery.

Core Competencies, Knowledge and Experience:

• 3-5 years relevant experience in leading and driving customer funnel initiatives
• Proven track record of successful growth campaigns
• Expertise with CRM tools such as CleverTap, MoEngage, Hubspot etc
• Expertise with analytical tools for marketers such as Google Analytics, Mixpanel, Appsflyer, Adjust etc
• Being comfortable with working in a dynamic and diverse work environment
• Highly analytical thinking and ability to analyze and interpret wide variety of data
• Ownership and self-driven mindset

Location: Hybrid/ Remote

Openings: 2

Experience: 5+ Years

Qualification: Bachelor’s or Master’s in Computer Science or related field

Job Responsibilities

Problem Solving & Optimization:

• Analyze and resolve complex technical and application issues.
• Optimize application performance, scalability, and reliability.

Design & Develop:

• Build, test, and deploy scalable full-stack applications with high performance and security.
• Develop clean, reusable, and maintainable code for both frontend and backend.

AI Integration (Preferred):

• Collaborate with the team to integrate AI/ML models into applications where applicable.
• Explore Generative AI, NLP, or machine learning solutions that enhance product capabilities.

Technical Leadership & Mentorship:

• Provide guidance, mentorship, and code reviews for junior developers.
• Foster a culture of technical excellence and knowledge sharing.

Agile & Delivery Management:

• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives).
• Define and scope backlog items, track progress, and ensure timely delivery.

Collaboration:

• Work closely with cross-functional teams (product managers, designers, QA) to deliver high-quality solutions.
• Coordinate with geographically distributed teams.

Quality Assurance & Security:

• Conduct peer reviews of designs and code to ensure best practices.
• Implement security measures and ensure compliance with industry standards.

Innovation & Continuous Improvement:

• Identify areas for improvement in the software development lifecycle.
• Stay updated with the latest tech trends, especially in AI and cloud technologies, and recommend new tools or frameworks.

Required Skills

• Strong proficiency in JavaScript, HTML5, CSS3
• Hands-on expertise with frontend frameworks like React, Angular, or Vue.js
• Backend development experience with Java, Spring Boot (Node.js is a plus)
• Knowledge of REST APIs, microservices, and scalable architectures
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience with Agile/Scrum methodologies and JIRA for project tracking
• Proficiency in Git and version control best practices
• Strong debugging, performance optimization, and problem-solving skills
• Ability to analyze customer requirements and translate them into technical specifications

We are seeking a dynamic and results-driven Business Development Specialist with experience in the digital marketing industry to help drive growth and expand our client base. The ideal candidate will have a deep understanding of digital marketing services, including SEO, PPC, content marketing, and social media, combined with a proven ability to generate leads, close deals, and build strong client relationships.

Key Responsibilities:

• Identify and pursue new business opportunities within the digital marketing industry.
• Develop and execute strategies to expand the company’s market presence and drive revenue growth.
• Build and maintain long-term relationships with clients and stakeholders.
• Conduct market research to identify emerging trends, client needs, and potential partnerships.
• Collaborate with internal teams (SEO, PPC, content, and social media) to ensure seamless integration of marketing solutions for clients.
• Prepare and deliver compelling sales presentations, proposals, and pitches tailored to client needs.
• Manage and track the sales pipeline, from lead generation to contract negotiation and closing.
• Meet or exceed sales and revenue targets by converting prospects into clients.
• Attend industry events, networking opportunities, and conferences to build brand presence and client relationships.

Qualifications:

• Proven experience in business development, sales, or account management within the digital marketing industry.
• Strong understanding of digital marketing services, including SEO, PPC, content marketing, social media, and web development.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple client relationships simultaneously.
• Strong analytical skills and the ability to understand client needs and translate them into effective marketing solutions.
• Proficiency with CRM software and digital marketing tools (e.g., HubSpot, Google Analytics, SEMrush) is a plus.
• Bachelor's degree in marketing, business, or a related field is preferred.

Why Join Us:

• Opportunity to work in a fast-paced, growing digital marketing agency.
• Collaborative team environment with opportunities for career growth and professional development.
• Competitive salary and performance-based incentives.

solutions and with customer success team for deploying the same to customers.

2. Build & Design conversational chatbots that can be directly deployed for usage bya

large volume of customers.

3. Prepare Chabot user flows and process flows to effectively communicate interaction and

design ideas.

4. Analyze data coming from bot conversation to provide insights w.r.t processes and user

experience enhancement

5. Ensure that the customer understands the solution and receive responses to all open

questions and action items.

6. Prepare solution-related documents and specifications with the ability to write clear,

concise requirements and functional design documentation. Configure the solution,

followed by the creation, execution and maintenance of accurate and detailed test plans

for applicable testing.

7. Drives problem management and associated resolutions delivery with product

management teams.

REQUIRED SKILS

1.Pre-Sales or technical consulting with enterprise software

2. Able to understand technology practitioner - you have got your hands dirty with APIs,

technical definitions, and stitching solutions between partner ecosystems with basic REST

APIs consumption & JSON manipulation knowledge.

3. Excellent understanding of SDLC, Agile & Scrum.

4. Good knowledge of preparation of BRD, FRD, SRS, Use Case, UML, ER Diagrams & Flow

Charts.

5. Creation of user-stories and bridging the gap between the development team, client, and

project manager.
6.Requirement Gathering, Preparation of Documents, Writing Test cases, and UAT.

Technical Roles and Responsibilities

-  Demonstrate a systematic and disciplined architecture, system design and programming approach following a standard software development lifecycle

-  Meticulous attention to detail and strong focus on clear and practical documentation

-  Work closely with senior management, Development Manager, Project Manager, and a team of developers.

- Design, Code, Unit Test and support Software components

-  Deliver quality software in a time following standard software development processes

-  Analyze problems raised in software development or production environments and provide timely solutions

-  Develop, prepare and maintain system documentation, including program descriptions, operational procedures etc.

-  Act as the second line of support during production problems.

Mandatory Skills:

Software Engineering

u  Strong experience in agile methodologies and test driven development.

u  Experience in software development using open source technologies.

u  Experience in automated software testing.

u  Knowledge in domain-driven design, design patterns and enterprise integration patterns.

u  Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline.

Software Development

u  Must be able to code in Java (SpingBoot and Spring Cloud Services).

u  Experience in some of the technologies below:

o PaaS: Pivotal Cloud Foundy/Openshift/ AWS/ Azure/ Docker/ Kubernetes

o Data: MySQL/ Postgres/ Oracle/ MongoDB/ Elasticsearch

o Cache: Redis/ Memcached

o UI: HTML5,Bootstrap, CSS, Angular 4/ ReactJS/RxJS

 - Strong knowledge in CI/CD toolset such as Ansible, Artifactory, Jenkins, BitBucket, SonarQube, Fortify,  Flyway, Jira and Confluence.

-  Strong knowledge in automated testing toolset such as jUnit, Mockito, cucumber, Selenium etc.

-  Strong knowledge in scripting languages such as Groovy and Linux shell.