SEO Executive

About Us

Heyo & MyOperator are India’s largest Conversational platforms, delivering Call + WhatsApp engagement solutions to over 40,000+ businesses. We are trusted by India’s most-loved brands, including Astrotalk, Lenskart, and Caratlane, to power customer engagement at scale. We support a hybrid work model, foster an open and collaborative environment, and provide fast-track growth opportunities for high-potential professionals.

Job Overview

We are seeking a highly creative and strategic Content Lead to drive compelling content and high-impact copywriting across multiple platforms. The ideal candidate has a strong storytelling ability, a deep understanding of customer engagement, AI, and SaaS, and a proven track record in crafting high-conversion marketing campaigns.

Key Responsibilities

• Develop high-converting copy for marketing campaigns, landing pages, sales collaterals, product messaging, and ad creatives.
• Craft engaging and persuasive content for Meta, Google, WhatsApp, and email campaigns.
• Create compelling product pitches, presentations, and marketing materials that enhance brand positioning.
• Understand product offerings, customer personas, and market trends to create targeted messaging.
• Collaborate closely with design, product, and sales teams to ensure brand consistency and impact.
• Optimize content using SEO, AEO (Answer Engine Optimization), and data-driven insights.
• Leverage AI-powered content tools to improve productivity and content effectiveness.
• Analyze performance metrics, competitor strategies, and customer engagement trends to refine content strategy.
• Utilize Mixpanel for content performance tracking and data-driven decision-making.

Qualifications & Skills

• 3–4 years of proven experience in content creation and copywriting.
• Background in SaaS, AI, CPaaS, CX, or conversational platforms preferred.
• Strong storytelling and creative ideation skills with an exceptional copywriting flair.
• Experience in SEO, AEO, and performance marketing strategies.
• Proficiency in Mixpanel for content performance analysis and optimization.
• Proficiency in AI content tools for content generation and optimization.
• Experience in creating high-performing, viral campaigns.
• Ability to collaborate across teams and drive impactful content strategies.
• Strong analytical mindset with a data-driven approach to content performance.

Why Join Us?

• Be part of a fast-growing Conversational AI & SaaS company.
• Hybrid work model with a collaborative and high-growth environment.
• Work on high-impact marketing campaigns that drive brand engagement.
• Competitive salary and career advancement opportunities.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

# Responsibilities:

• Build the APIs and internal mechanisms of the backend across all our services.
• Architect and provide guidance on building end-to-end systems optimized for speed and scale.
• Build and lead engineering teams to achieve product roadmap milestones.
• Oversee the research and development of new products and technologies.
• Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers as we create reliable APIs
• Represent and evangelize engineering team in events, talks, conferences, etc.
• Be available for troubleshooting in case of backend emergencies.

# Requirements:

• Bachelor's in Computer Science or any Engineering domain with experience in Software Programming.
• 2-5 years of experience building large-scale software applications.
• Highly proficient with Java and knowledge of the many intricacies of Spring Boot.
• Proficient with MongoDB and Redis. Knowledge of Aerospike, other databases would be a bonus.
• Good understanding of distributed systems (servers, databases, etc.).
• Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.

As the backend engineer developer, you will drive the vision of AvatarLife and make it a significant player in metaverse gaming space. You will steer the development of our games and everything that comes with it.

Skills Required

• 2+ years experience in Node.js is required
• Experience in game development
• Familiarity with typescript is a plus

We are looking for individuals who can work independently and are fine with unstructured scenarios. We are flexible with the job location, working hours and compensation structure. We will match industry standard when it comes to all aspects of your professional development to make sure you can focus on making a great product.

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centres and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 2+ years of experience in a Data Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases
• Experience with data pipeline and workflow management tools
• Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
• Experience building and optimizing ‘big data’ data pipelines, architectures, and data sets
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores
• Experience supporting and working with cross-functional teams in a dynamic environment