Technical Content Writer

We are looking for a "Customer care Executive" to join our team. 

Preferred: Female

Preferred languages: English, Hindi, Telugu

Roles and responsibilities : 

1.  Manage incoming phone calls.

2. Handle customer complaints, and provide appropriate solutions.

3.  Keep records of customer interactions, and process customer accounts.

4. Excellent communication and presentation skills.

5. Ability to multi-task, prioritize, and manage time effectively.

6. Maintaining a pleasant working environment for your team.

Interested can to reach to contact number/Email in between 11:00 am - 06:00 pm (Mon-Sat)

Regards

Deborah(HR)

USM Infrastructure Pvt Ltd

Jubilee Hills, Road no 10

Full Stack Web Developer

Job Location: Bengaluru

Job Type: Full Time.

Education:

Bachelors in Computer science/Information or any related stream with desired work experience.

Overview:

We are looking for a talented Full Stack Web Developer to create amazing user interface based web application with clean and artful web design skills. The engineer would be responsible for architecting, designing, developing and deploying scalable web application. We are building a strong and dedicated team focusing on developing web application for multiple client requirements and in-house projects.

Roles & Responsibility:

1. Write high performance, clean, scalable and quality web applications under given timelines.

2. Architecting, designing and deploying web application for various cloud platforms like AWS, Azure, GCP.

3. Identifying bottlenecks, bugs and devise solutions for these problems.

4. Responsible for both front-end and back-end development.

5. Participate in requirement analysis, documentation with business partners.

6. A standout colleague but should be able to work independently too.

Requirements:

1. 1-2 years of work experience as Full Stack Web developer.

2. Experience in web application development with exposure to both frontend and backend development.

3. Ability to produce well documented code with excellent debugging capabilities.

4. Strong Communication skills

5. Expert in any of the following programming languages Java, JavaScript(NodeJs), Python.

6. Experience in web development frameworks like Django, Flask.

7. Experience with front end technologies HTML5, CSS, Angular, React Js.

8. Experience in developing and integrating REST, SOAP APIs.

9. Familiarity with databases like MySQL, MongoDB etc.

10. Familiarity with web servers Apache, Ngnix etc.

11. Good understanding of OOPs and Web design patterns.

12. Willing to learn and implement latest technologies.

Bonus:

1. Good knowledge of revision control tools such as Git, Bit Bucket, Source tree

2. Experience in using multiple IDE and different application development frameworks.

3. Experience in mobile application development is added advantage

4. Industry level certification on web application development and design or cloud platform would be much appreciated.

Job Summary

The Software Test

Engineer will work closely with members of research and development to assure that ERP products

developed meet defined high standards for quality.

The candidate will be involved throughout the development lifecycle with particular responsibility in the quality assurance

of software development

The candidate should be highly motivated, goal-oriented, have good communication skills and must have knowledge on

software testing and tools

Essential Duties & Responsibilities

Primary responsibilities include:

 Analyze the requirement and create test cases.

 Execute test cases and log/verify software defects

 Follow test process and standards defined within QA

 Demonstrate knowledge of quality assurance processes and methodology.

Qualification

 Master/ Bachelor's degree in Engineering, Computer Science, or Information Technology

 Software testing course – preferably ISTQB certified

Other Requirements:

Other Desired Experience and Skills:

CERTIFICATIONS (IF REQUIRED): ISTQB (ADDED ADVANTAGE)

 Appreciation for and a basic understanding of all quality disciplines and methodologies.

 Excellent work ethic and initiative. Self-motivated with demonstrated ability to deliver high-value products in a team

environment.

 Excellent verbal and written communication skills.

 Knowledge of Microsoft Front & Back Office applications.

 Knowledge of relational database concepts and technologies.

Job Profile - We are in search of a smart and highly motivated project manager with 5+ years of experience in the IT industry, who can effectively coordinate our internal resources and the third parties for the flawless execution of projects.

Skills and Qualifications

• Bachelor's degree in computer science, business, or a related field, with at least 2 years of experience in project management and related areas. 
• Excellent client-facing and internal communication skills.
• Proficiency in project management tools and methodologies.
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end.
• Resource management skills and ability to handle complex / sensitive issues
• Solid organizational skills including attention to detail and multi-tasking skills
• Project Management Professional (PMP) certification is preferred.
• Awareness about the latest technologies for product development and execution.

• Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting.
• Develop and manage a detailed project schedule and work plan with proper cost and time estimates.
• Ensure that all projects/releases are delivered on-time within the scope to attain customer satisfaction.
• Meet with client teams and gather requirements, conduct regular team meetings and track project progress.
• Ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Build and structure project teams to ensure maximum performance. 

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We help enterprise software companies deliver faster time-to-value during customer onboarding & implementation. Our platform enables cross-functional teams (Sales, Pre-Sales, Customer Success, Professional Services, Product, Engineering & QA) to collaborate at scale on a ‘single source of truth’ to track, prioritise and close any gaps in the delivery of customer use cases.

If you are passionate about delivering data driven operational excellence for customers and making a big impact as the 'Founding Engineer' in an enterprise SaaS startup - then we would like to hear from you!

You will get a unique opportunity to work with an experienced leadership team and grow your career with the company!

This is a unique opportunity to become a technical lead in a growing early stage Enterprise SaaS startup.

Remote Work : We are a remote-first company with a fully distributed team.

Responsibilities:

• Ownership of the entire front-end development from requirements to deployment
• Lead and mentor the front-end development team
• Take architectural and design decisions
• Set up development, testing and deployment processes as per best practices
• Conduct code reviews and approve pull requests
• Work with the founders to ship new features that solve our customers’ needs
• Work with Product Designer to turn designs into functional responsive front-end application UI components.
• Take initiative to improve system’s software architecture, UI, UX, scalability and performance
• Participate in the customer meetings for solution design and technical discussions
• Help in customer support activities by resolving any technical queries/issues reported by the customers

Requirements:

• B.E/B.Tech in Computer Science or related field
• 3-5 years of industry experience as a Front-End Engineer in a SaaS product
• 3+ years of experience in ReactJs
• Proficiency with front-end languages HTML/CSS/JavaScript and multiple libraries
• Proficiency with Unit and end-to-end testing UI frameworks
• Experience with CI/CD and deployment to AWS
• Prior experience with building and maintaining design systems
• Familiarity with tools like Figma and experience turning Figma designs into top-class UI
• Knowledge of REST APIs

Responsibilities:-

Ø  Research, design, develop, and test blockchain technologies.

Ø  Brainstorm and help evaluate applications for new tools and technologies as they continually evolve.

Ø  Maintain and extend current client- and server-side applications responsible for integration and business logic.

Ø  Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals.

Ø  Document new solutions as well as maintaining that of existing ones.

Skills:-

Ø  Strong  software development background.

Ø  Experience working with large codebases.

Ø  Experience working with open-source projects.

Ø  Proficiency in one of the following languages: C++, Java, JavaScript ( Depending on the project ).

Ø  Strong  knowledge of common algorithms and data structures.

Ø  Familiarity with basic  cryptography.

Ø  Familiarity with P2P networks.

Ø  Strong knowledge of bitcoin-like blockchains.

Ø  Strong knowledge of concurrency and writing efficient and safe multithreaded code.

Ø  Strong knowledge of STL, C++11 ( In the case of a blockchain-based on C++ ).

Ø  Proficiency in the Qt Widgets module ( Applies to projects where a GUI wallet application is needed ).

• Recieving
• QC Check
• Stacking
• Inventory Managment
• Delivery
• People Management
• Retail Operations