Digital Marketing Specialist

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.

Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.

Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

Location - Mumbai

Responsibilities

• Ability to transform briefs into compelling copy and content for the brand
• Medium agnostic approach towards writing
• Strong understanding of how creative writing can impact consumer behavior and help build a brand
• Planning and execution of copy requirements for social media channels, CRM, website and other digital platforms (short format copy, captions)
• Guide a team of junior writer/s to deliver creative copy and content according to the brief
• Work with teams (internal and external) to ensure project management and completion
• Ability to work closely with graphic designers and video editors for timely planning and execution of campaigns

Qualifications

• Able to work efficiently in a fast-paced, startup environment
• Impeccable English writing skills, degree or postgraduate degree in English Literature, Mass Communication or Copywriting preferred
• Understanding of how to maintain consistent tone of voice across all brand channels
• Comfortable with both short and long format content (more of short format)
• Must have: Experience in copywriting for social media and CRM channels. Good to have: website, brochures and other POSM
• Previous experience in advertising agencies, design houses and content platforms preferred

Technical Skills Required:

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React/Angular )
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind

Job functions/Description:

• Work on building custom web pages and websites for departmental applications.
• Work on improvements to existing web pages and sites, as well as connecting to backend databases to extract and store data.
• Build reports as needed for user requirements.
• Evaluate new technologies around reporting, low-code webpage development and others.
• Assist team lead in testing new enhancements to our websites and reporting solutions.
• Test of the website enhancements that we are doing, especially from a compliance/audit perspective.
• Support and ongoing patching/maintenance of our systems.

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL Server, T-SQL, stored procedure
• Javascript, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL server, T-SQL, stored procedure
• Java script, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

TIKAJ is seeking a passionate person who is ready to kickstart his/her cybersecurity career. Security Analyst is your first step to a brighter future as a cybersecurity expert.

• Respond and take enforcement actions on cyber security incidents
• Monitor user activity, network events, and signals from security tools to identify events.
• Categorize alerts and other anomalous activities that represent real threats.
• Remediate attacks and Triage on general information security tickets.
• Collect data for more analysis, evaluate the attack, identify the root of the attack, and implement required security actions to counter the attack.
• Responsible for investigating and generating reports on information security issues.

• Who are motivated, self-learning, and team-oriented individuals?
• Have a degree in computer science or a related field.
• Who have beginner to intermediate level experience in Python
• Who has an interest in Cyber security, phishing, cyber laws and enforcement
• Good is written and verbal communication.

We are establishing infrastructure for internal and external reporting using Tableau and are looking for someone with experience building visualizations and dashboards in Tableau and using Tableau Server to deliver them to internal and external users. 

Required Experience 

• Implementation of interactive visualizations using Tableau Desktop  
• Integration with Tableau Server and support of production dashboards and embedded reports with it 

• Writing and optimization of SQL queries  
• Proficient in Python including the use of Pandas and numpy libraries to perform data exploration and analysis 
• 3  years of experience working as a Software Engineer / Senior Software Engineer 
• Bachelors in Engineering – can be Electronic and comm , Computer , IT  
• Well versed with Basic Data Structures Algorithms and system design 

• Should be capable of working well in a team – and should possess very good communication skills 
• Self-motivated and fun to work with and organized 
• Productive and efficient working remotely 
• Test driven mindset with a knack for finding issues and problems at earlier stages of development 
• Interest in learning and picking up a wide range of cutting edge technologies 

• Should be curious and interested in learning some Data science related concepts and domain knowledge 
• Work alongside other engineers on the team to elevate technology and consistently apply best practices 

Highly Desirable 

• Data Analytics 

• Experience in AWS cloud or any cloud technologies 
• Experience in BigData technologies and streaming like – pyspark, kafka is a big plus 
• Shell scripting  
• Preferred tech stack – Python, Rest API, Microservices, Flask/Fast API, pandas, numpy, linux, shell scripting, Airflow, pyspark 
• Has a strong backend experience – and worked with Microservices and Rest API’s - Flask, FastAPI, Databases Relational and Non-relational 

• Understanding client requirements and pitching the relevant solution
• Active front-end selling and cross-selling to potential buyers over the platform
• Coordinating with the company's partners to close deals
• Delivering daily progress, revenue and activity reports for all clients
• Analyzing research, recommending and implementing processes and systems
• Working with the operations and technology teams to ensure efficient delivery of the project as per the guidelines
• Acquiring outbound clients through social media and networks
• Keeping track of all the documentation required for a transaction
• Helping both buyers and sellers in an ongoing transaction

• Degree in Engineering, business studies, management, commerce or any related area is preferred
• Experience in B2B sales is preferred
• Good communication skills (both English and Hindi)
• Proficiency in Google suite and other productivity software
• Demonstrated initiative, boldness and flexibility