Conversion Rate Specialist

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Required Technical Skills

 Experience required: 5-8 yrs.  Minimum 5 years of ServiceNow Design and Development experience apart from

support/admin.  Good to have any #ServiceNow Implementation Specialist Certification or Application

Developer Certification.  #ITSM/ #ITBM/ #ITOM/ #SecurityOps/ #grc development experience (Good to have).  Hand on experience in Integration of third-party API's - Primary skills: ServiceNow

#ITSM/GRC Dev engineer.  Must be CSA certified and great plus if certified as Implementation specialist.  Hands On Experience in #Integration of #API's. Preferred

 Minimum years of experience: 3 years in ServiceNow development

Certification is mandatory - #CAD Custom Application Development

Qualification, Experience & Critical Capabilities

• Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
• Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
• Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
• Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
• Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
• Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).

Relevant Experience

• 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
• Should have worked on implementation of MDM.
• Good to have: Exposure to migration of SAP MDM to MDG.

MDM:

• Experience in MDM configuration.
• Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
• Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
• Setup and use of MDM Transport Management.
• Design understanding of material / products master repository architecture.
• Experience working on SAP MDM Production Support and New Enhancements.
• Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
• Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
• Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
• Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
• Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
• Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
• Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

MDG:

• Configuration exposure with MDG product / material data objects.
• Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
• Understanding and familiarity with MDG application framework and various governance API's.
• Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
• Knowledge in activation and configuration of the MDG modules & components.
• Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
• Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.

General Experience and Prerequisites 

• Excellent written and verbal communication around issues, managing escalations.
• Experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.
• Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
• Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
• Certification in SAP MDM / MDG preferred.

Greetings from Zealous Services !!!

Looking for your career in 3D Modelling and Animation Field???

We have Immediate requirements for 3D Trainees.

Experience: Freshers

Designation: 3D Trainee

Training Period: 2 months (with monthly Stipend)

Flexible to work in Rotational Shifts (Fixed Day shifts for Female Candidates).

Chennai Candidates preferred.

Educational Qualifications: Any Graduates can apply (2019 - 2022 passed outs)

• Tele Counseling the sellers on the difficulties and challenges of the Real Estate sales process as an
• individual owner. Educating them about addressing them and resources they need.
• Educating them about various step-by-step processes, tools, the unique propositions and detailed
• end-to-end, hassle free solutions offered by Settlin.
• Convincing them for free enrollment.
• Ensuring clear understanding of the terms of services and all steps of the on-boarding process.

• Collecting and Updating all data about the unit on sale
• Scheduling/confirming the site visit by the data collection team
• Verifying and approving all uploaded data on the profile

• Study the demography and prices of similar residential properties in the same project, locality and
• surrounding areas from various sources.
• Compare and estimate the right price of the unit.
• Counsel the seller with facts/findings and help them optimize the pricing of their unit/s on sale.
• Maintain all units in the assigned area at optimum pricing.

• Ensure the profiles of all units and projects in the assigned area are complete and up to date.
• Help digital marketing teams in creating content for selected projects.
• Maintaining complete 100% enrollment of all RE availability, on the portal, in the assigned area.

Remuneration
CTC: greater than INR 4.2 Lacs / annum : 4.2 Lacs (fixed) + Monthly Incentives (upto INR 10000 per month)

About Company
Settlin, (founded 2016) has built a simple platform for enabling and executing property transactions and services.
This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every
detail of it. To know more visit https://settlin.in
Linking Spaces Technologies Pvt Ltd, 4th Floor, Gayathri Towers, 1090/N,18th Cross, 3rd Sector, HSR Layout, Bangalore 560102

Mandatory training during probation of 3 months:
The above role needs a proper understanding of our in-house portal, processes, teams, markets, localities,
demographies, various details about type of properties and Real Estate transactions. All selected members will have
to undergo a mandatory training of 3 months minimum and qualify on predefined parameters During this training
period the remuneration will be : CTC: greater than INR 3.6 Lacs / annum : 3.6 Lacs (fixed) + Monthly Incentives
(upto INR 10000). On successful completion of training and probation a confirmation bonus of INR 10,000/- will be
awarded.

Growth And opportunities ahead:
The above role also serves as the only funnel to the following role and beyond. All performing members in the above
team, by default earn the opportunity to move ahead to the following position. The eligibility for following appraisals
is two months of consistent performance at current position (measured in fixed automated indicators in CRM). There
is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 3
months, depending upon the vacancies available.

Relationship Manager / Buyer consultation

Responsibilities
Tele Consult incoming Buyers and help them throughout with their property search.
Attending inbound requests and queries on the selected units, scheduling/confirming site-visits with trained
team members from dedicated teams for site visits.
Understanding the requirements of the buyer, updating all details in the portal, suggesting best options,
collecting feedback, reasons of rejection, educating the buyer on facts and RE appreciations, driving a buyer
to a decision.
Moderating the negotiation or forwarding the interested buyer profiles to a team of experts negotiations and
settlements.

CTC: greater than INR 4.8 Lacs / annum : 4.8 Lacs (fixed) + Monthly Incentives (upto INR 25,000 per month)
Other details you should know before Applying:
1. Weekends ( i.e Saturday & Sundays) are working days. They are usually the busiest.
2. No provision of Work from home as per existing policy.It may vary at later stage.
3. First 3 months mandatory probation period with no paid leaves apart from week-offs and company holidays.
4. 6 days/week office, with 1 day week-off on any fixed day of the week.
5. Total 30 days paid leaves in a year.
6. Office hours : 10.00 AM to 6.00 PM (8 hours each work-day).

Experience: 1-3 yrs of experience in Client servicing and vendor acquisition (Mandatory)

Working days & Timings:  6 days working & 11a.m to 9 p.m

About Role: We at Pushstart have a premium offering through which we help startups hire verified agencies. We have a network of 150+ agencies (PS partners), across 15 categories. We have helped more than 500 startups like Goodera, Upgrad, Glide Invest (part of Motilal Oswal), Aditya Birla Group,  Leap Finance, Fitternity, Headout, etc in solving their service requirements. 

Your role will involve onboarding top agencies to cater the service requirements of startups across India.

Job Responsibilities:

1. Understand and gather the servicing requirements of the startups.
2. Sourcing the agencies, approaching them actively, doing a quality check and verifying them.
3. Pitching, negotiating, onboarding the right agencies as PS partners, signing contracts and maintaining all the records.
4. Monitoring & tracking the performance of the current agencies on a regular basis, rating them and working on the gaps/shortcomings of it.
5. Maintaining relationships with the partners and working with them to address the gaps/shortcomings 
6. Implement the process with maximum operational efficiency and constantly suggest methods to improve the process

Must-Have Requirements:

1. Good interpersonal skills to interact and communicate with leads & partners
2. Ability to derive and think analytically for improvement and development of current partner network & their performance  
3. Multi-Tasker and a quick learner and implementer.
4. Good data handling skills and excel skills.
5. Capability to work independently and collaborate with cross-functional teams.

Preferred Requirements:

1. Likes talking with people and influencing their decisions
2. Understands the B2B marketing and sales process
3. Agency Background in Sales + Client Servicing Preferred
4. Supply Acquisition experience in startups like Dunzo, Urban Company, Pepper Content, etc preferred. 

To Apply: https://bit.ly/SupplyAcquisition">https://bit.ly/SupplyAcquisition

About Us:

https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies on-demand 

Responsibilities

Work with dev teams and manage projects.

Plan with security and data protection as a foreword thought.

Build real-time and near real-time web applications with video/audio streaming.

Provide budgets and cost estimations for projects and server/service costs.

Design and develop client and server-side architectures.

Build front-end apps on React, Vue. You should be an expert at React.

Develop and manage database

Plan and write APIs

Test software to ensure responsive and efficiency

Write technical documentation

Requirement

5+ years experience

Front-end - React, Vue, Angular ( Expert in React and Angular)

Backend - Go-lang, Python, nodeJS, ( Must have working knowledge of atleast any of the two

programming languages)Framework: Django, Express JS

Misc - Linux, AWS, Deployment, Docker( Mandatory)