Customer Care Executive

Market Research and Analysis:

Identify potential markets, niches, and segments for the travel company's services.

Conduct market research to understand customer preferences, trends, and competition.

Analyze data to identify growth opportunities and gaps in the market.

Lead Generation:

Generate leads through various channels such as cold calling, networking events, online platforms, and referrals.

Qualify leads based on their potential as clients and align them with the company's target customer profile.

Client Relationship Management:

Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.

Address client inquiries, concerns, and feedback promptly and professionally.

Partnerships and Alliances:

Identify potential partners, collaborators, and suppliers within the travel industry.

Establish and nurture partnerships to enhance the company's service offerings and value proposition.

Sales and Revenue Generation:

Develop and execute sales strategies to achieve revenue targets and company growth objectives.

Present the company's services to potential clients, highlighting unique selling points and benefits.

Proposal Development:

Prepare and present proposals to potential clients that outline the company's services, pricing, and value proposition.

Customize proposals to address the specific needs and requirements of each potential client.

Negotiation and Closing Deals:

Negotiate terms and conditions with clients to reach mutually beneficial agreements.

Close deals and secure new business partnerships.

Networking and Industry Events:

Attend industry conferences, trade shows, and networking events to expand the company's presence and connect with potential clients and partners.

Reporting and Analysis:

Track and report on sales activities, lead generation, and revenue performance.

Analyze sales data to identify trends, areas for improvement, and growth opportunities.

Collaboration with Marketing:

Collaborate with the marketing team to develop promotional materials, campaigns, and content that align with business development goals.

CRM and Database Management:

Up-to-date records of leads, clients, and interactions

Continuous Learning:

Stay informed about industry trends, emerging technologies, and the competitive landscape to adapt strategies accordingly.

Feedback Loop:

Provide valuable feedback to the company's management based on market insights, customer feedback, and competitive analysis.

Phyllo is a developer tool for developers and businesses to access data of creators / digital solopreneurs directly from the source platforms (e.g. YouTube, Twitch, Upwork, Shopify) with their consent. Think of us as an "account aggregator" but for the creator economy through which creators / digital solopreneurs can link their accounts and share their data with any developer/business who needs it. Such data once shared can act as proof of a creator's digital identity, proof of their work or income.

We are backed by reputed investors and have raised a $15M Series A from RTP Global, Nexus Venture Partners and top angels from Facebook, Teachable, Coinbase and more.

More info at:

• Our Crunchbase Profile: https://www.crunchbase.com/organization/phyllo
• Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy

You will be responsible for:

• Running Outreach Campaigns to acquire new leads and qualify them.
• Discover and hunt new target prospects.
• Facilitating product demonstrations and technical audits.
• You will own the responsibility for building a healthy sales pipeline and meeting quarterly and annual lead targets. 
• You must be able to collaborate within a team environment while holding yourself accountable to the highest of standards.

Here is how you will continuously add value to the organisation:

• Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
• Identify ways of connecting with these prospects to discuss business opportunities.
• Understand client’s needs and consult and present them with relevant solutions. Demonstrate Phyllo’s capabilities relevant to them.
• Manage the CRM and log deal data accordingly.
• Attend and participate in weekly sales team meetings.
• Attend and participate in product development and strategy meetings, presenting input from the field and acting as the “voice of the customer.”

Job Requirements:

We are looking for someone with:

• 1-3 years of B2B SaaS or Developer Tool Sales experience
• Sales experience in an early-stage startup
• Strong communication and interpersonal skills.
• Willingness to build a career in sales

Industry Type: IT Software

Experience:2-5 yrs (IT Software Products Sales)

Job Type: Full Time

Offered Salary: Upto 9 LPA

Qualification: BE/B.tech/MBA

Candidates with smart presentation skills and go-getter approach (both freshers and experienced) can apply for the Sr. BDA position

Job description

Roles and Responsibilities

• Developing new clients for Company’s Cloud/ Saas based software products and services.
• Responsible for end-to-end sales cycle, right from lead generation to deal closure with BANT Approach
• Effectively communicate with prospects to convey the promising brand image and product USP via cold call, email marketing, LinkedIn or phone to establish rapport and set up meetings
• Organizing Online & Offline demo to the potential clients
• Research on the prospective clients in the target market, pursue leads and follow up.
• Prepare RFP, RFQ, Estimations, Negotiations with prospects
• Plan and oversee new sales & marketing initiatives
• Manage and update company database and customer relationship management systems (CRM)
• Work collaboratively with Sale, marketing, and other internal team to validate targeting strategy.
• Depending on business requirements, BDM may be required to travel across country for developing the existing or newer opportunities.

Desired Candidate Profile

Qualification: MBA/BE or Equivalent

Experience of Marketing Management and outbound B2B sales, coupled with MBA (Sales & Marketing) qualification and a track record of success in ERP /Software Solution Sales

• Candidates should be able to build relationship with corporate customers, understand the technical requirement of customer
• Team oriented person should possess excellent verbal & written communication and presentation skills and an expert in understanding the customer requirement.
• Must be able to achieve overall sales target & servicing clients with the objective of increasing the market share of the company.
• Willing to travel extensively all over India.
• Candidate should have an excellent track record of achieving deadlines on time and ability to meet and exceed revenue targets.

Preferred

• ERP, CRM and Cloud Experience and Internet Promotions and Sales.
• Area of Expertise :- Customer Development, Public Relation, Customer Service, Lead Generation

• Reporting to our MD India, the Head of Partner will cover all aspects of outbound large customer sales
• Initially, you will create the processes to gain our first few high-value clients from India and establish the function within the business helping us grow in line with our strategic priorities
• Later, you will help shape the future structure of the team, expected to be 3-4 partner managers within a year, and be responsible for the team’s overall performance
• As such, a balance of being hands-on, to begin with, and moving more into a leadership role as the business grows is expected.
• You will be expected to design and implement a commission structure and scalable outreach process that delivers results.
• The package will be a strong base salary with excellent commission on top
• The role will be based in the company’s offices in Bangalore

Requirements

• Demonstrated ability in sales to small and medium businesses
• Good knowledge of sales-related systems and processes
• A “get stuff done” attitude
• A “nose for sales” to sniff out where the opportunities are and ensure you close them.
• Fluent in written and verbal communication in English and at least 1 other major Indian language

Desirable

• Experience in selling lead generation or marketing services - for example with Urban Company or similar organisation
• Written and verbal fluency in 2 or more major Indian languages (in addition to English)

About Us

We Innvoage Technology Private Limited, incorporated in the year 2021, with a dream to revolutionise the Fintech industry by our innovative solutions in the field of online transactions. Our Vision is to “Be the most trusted and innovative service provider in the payment industry, with smoothest and most convenient to use interface and to offer unparalleled solutions to our valued customers in all our markets.”

We are looking for a core team to be the lead developers for our Payment Gateway Solution - UPayI.

Job Responsibilities

• Take UI designer's images and transfer it into html + JS + CSS code
• Use Laravel view template
• Modify WordPress theme, or plugin's template
• Other web frontend tasks

Required Skills

• JavaScript, we use Vue in our project mainly and use jQuery for some projects.
• Bootstrap 4 and Bootstrap 5.
• Must be familiar with AJAX and API calling (ITS VERY IMPORTANT)
• Must be familiar with Laravel View template.

Experience: 2 - 5 years

Talents from Product/eComm/Internet firms Only

Key Skills: Spring boot, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr, Design Patterns, Java, Distributed systems, AWS

Looking for team members passionate about building platforms for next billion users and re-imagine the e-commerce for mobile-first users. You will be building solutions for personalization, logistics, search & discovery, payments, fraud prevention, and scalability that works and solve problems elegantly

Responsibilities:

• Develop server-side components, REST APIs

• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.

• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.

• Lead the design and architectural improvements

• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.

• Reduce technical debt with quality coding

 
Requirements:

• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.

• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.

• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.

• Must have hands-on experience in building scalable and secure back end systems.

• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency

• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.

• Experience level: 2-5 years of software development experience in Java with web architecture and scalable design