Customer Care Executive

Technical Lead – Full Stack 

Overview 

We are seeking a high-caliber Tech Lead – Full Stack to join our Digital Twin Platform and Simulation team. In this role, you will translate high-level architectural visions into robust, executable low-level designs (LLD). You will be the technical anchor for the squad by providing deep technical guidance and maintaining rigorous standards you will enable the team to deliver scalable interfaces and services that power our digital twin ecosystem. 

Our Core Full Stack Stack 

Front-End Engineering 

• React + TypeScript (with Next.js), ShadCN/UI, Tailwind CSS for building complex, state-heavy interactive dashboards.
• JavaScript (ES6+) and TypeScript for type-safe management of simulation data 
• State management (Redux/Zustand) optimized for high-frequency data updates 

·      Experience in ESRI ArcGIS Map usage in UI is a big plus.

Back-End & Microservices 

• Java and Spring Boot for building high-scale, resilient microservices 
• REST APIs for seamless communication between services and front-end consumers 
• Microservices architecture and system integration patterns 
• Experience designing, building, and integrating RESTful or GraphQL APIs, Protobuf with gRPC and gRPC-Web  

Engineering Excellence 

• GitHub for version control and rigorous Code Reviews 
• CI/CD pipelines, Docker, and Kubernetes for cloud-native deployment 

Key Responsibilities 

• Low-Level Design (LLD): Convert high-level architectural blueprints into detailed technical designs, including class diagrams, sequence diagrams, and API specifications. 
• Technical Mentoring: Lead and coach the engineering team through pair programming, technical 1-on-1s, and hands-on guidance to elevate overall team competency. 
• Standards Enforcement: Ensure all code adheres to the defined engineering standards, SOLID principles, and design patterns established by the Architects. 
• Code Quality & Review: Conduct comprehensive code reviews to maintain high quality, ensuring the team delivers clean, testable, and maintainable code. 
• Technical Anchoring: Serve as the "go-to" expert for the squad to resolve complex technical blockers and provide clarity on implementation details. 
• Hands-on Development: Direct implementation of critical and complex modules, setting the benchmark for performance and reliability. 
• System Integration: Oversee the technical execution of integrations between full-stack applications and core data layers (Databricks/Neo4j). 
• Delivery Governance: Ensure the squad meets sprint objectives by maintaining a high standard of execution and managing technical debt effectively. 

Preferred Qualifications 

• 8 to 10 years of professional experience in full-stack software development. 
• Proven track record in a Tech Lead capacity, with strong experience in creating Low-Level Designs. 
• Expert-level proficiency in Java, Spring Boot, and React. 
• Deep understanding of Microservices architecture and RESTful API design. 
• Familiarity with ShadCN/UI familiarity along with Material UI, Storybook, and/or similar tools
• Demonstrated ability to mentor engineering teams and drive technical excellence in an Agile environment. 
• Experience working in the India tech region, preferably within high-growth product engineering teams.

Highly Desirable 

• Experience building platforms for Digital Twin, IoT, or Simulation environments. 
• Familiarity with visualizing complex networks or real-time operational data. 
• Knowledge of performance tuning for both front-end rendering and back-end processing. 
• Experience leading teams in an Agile/Scrum environment. 
• Exposure to industrial domains such as Manufacturing, Logistics, or Transportation is a plus. 

Location: Hyderabad, Telangana 

Department: Engineering 

Employment Type: Full-Time 

Essential Responsibilities:

Demonstrate the understanding of Agile software development life cycle and distinguish the core inputs and outputs in each cycle.

Work closely with your peers and keep engaging in a fast pace technical design and development team

Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals

Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy

Maintain code quality through best practices, unit testing and code quality automation

Demonstrate the ability to make informed technology choices after due diligence and impact assessment

Help in designing interfaces and information exchange between modules

Articulate the need for scalability and understand the importance of improving quality through testing.

Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project

Drive design reviews, define interfaces between code modules, and apply existing technology to designs

Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Desired Skills:

Java, Spring,Microservices

We are looking "Network Engineer" for Reputed Client @Permanent Role.

Experience: 1 - 3 Yrs

Job Responsibilities

•VISE will work with field engineers on a technical level to troubleshoot and restore service to customer location

•VISE will give technical direction to field engineers remotely.

•A VISE engineer will be assigned ownership of a task and will be responsible for driving final resolution.

•A VISE engineer is expected to work in a team capacity, assisting other team members both technically and administratively.

•The VISE team will be expected to document VISE action plans (VAP) to field engineers

•VISE will have the ability to generate collaboration sessions with field engineers and or customers to troubleshoot and restore Cisco devices

•The VISE Engineer will record the initial details, subsequent updates throughout the duration of the task, document resolution and close the task upon completion of the necessary actions.

•VISE will be expected to perform “queue prep” prior to the start of shift, adding descriptions or pushing dispatches to other queues.

•VISE will be expected to stay 30 minutes after “queue end” in the event a dispatch needs to be handed over to the following theater.

•The VISE Engineer will maintain continuous contact with the Field Engineer throughout the resolution process for Tasks, including but not limited to, advising on the progress of the Task, and providing resolution of the Task

•Escalating with Cisco’s logistics organization on missing or late part deliveries

•Escalating to upper tier support (VSET or TAC) when reaching the end of knowledge limit within a timely and concise manner per procedures

•Providing logistics instructions and Customer details to the FE

•VISE team will be expected to take both minimal to moderately technical and administrative escalation from other teams, field engineers and customer

•Tracking field engineers when they do not make contact with VISE at committed ETA.

Specific tasks may include but shall not be limited to:

•Facilitating the replacement activity between the End User Location and FE

•Loading firmware/IOS images to Cisco devices/servers

•Applying customer configurations to cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

Required skillsets and experience:

•1 – 3 years’ experience conducting remote technical support with business customers

•Knowledgeable in Cisco OS / UCSM GUI / CIMC

•Knowledgeable in UCS Server hardware troubleshooting (FRU component level; B & C series)

•Knowledgeable in Cisco device hardware troubleshooting (FRU component level; including but not limited to Route, Switch, ASA, Telepresence, etc.)

•Experience loading firmware/IOS images to Cisco devices/servers

•Experience applying customer configurations to Cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

•Restoration from common or failed upgrades

•Excellent customer service and phone skills

•Very strong English language written and verbal skills

Location : Hyderabad & Chennai - Remote

Role Title: Developer - Guidewire Integration-Config

Role Purpose

We are looking for a Developer for our Claims Guidewire team, who is a technology enthusiast, and eager to be part of a culture of modern software engineering practices, continuous improvement, and innovation.

As a Developer, you will be part of a dynamic engineering team and work on development, maintenance, and transformation of our strategic Claims Guidewire platform. You will learn about software applications, technology stack, ways of working and standards.

Key Accountabilities

·        Deliver software development tasks for Claims Guidewire applications, in the areas of Integration and Configuration, with expected quality measures and timeframe, e.g., coding, writing unit test cases (G-Unit) and unit testing, debugging and defect fixing, providing test support, providing release support.

·        Communicate with technical leads and IT groups for understanding the project’s technical implications, dependencies, and potential conflicts.

·        Research issues reported in Production, perform root cause analysis and document them, respond to and resolve technical issues in a timely manner.

·        Perform versioning of the release updates and resolve the code conflicts while merging and promoting the code to higher environments.

·        Develop their technical and functional knowledge on Claims Digital Guidewire platform.

·        Understand and follow Guidewire’s cloud standards for application development.

·        Active participation in team meetings like daily stand-ups, risk forums, planning sessions and retrospectives.

Skills & Experience

·        3+ years of development experience on Guidewire cloud platform and applications, Guidewire certification preferred.

·        Hands on development expertise on Guidewire ClaimCentre with configuration and integration

·        Experience in Guidewire platform (Gosu scripting / Edge APIs / UI / Data Model)

·        Should have knowledge on Admin data loading, Assignment and Segmentation Rules, Pre-update and Validation rules, Authority limits, Financials (checks, reserves, recoveries …)

·        Good experience on LOB configuration and related type-lists

·        Good experience on integration components including plug-ins, messaging (and supporting business rules), batches, REST APIs and programs that call the Guidewire application APIs.

·        Experience on any database Oracle / SQL Server and well versed in SQL.

·        Experience of working in a CI/CD setup and related tools/technologies

·        Insurance domain knowledge with Property & Casualty background preferred.

Location- Gurugram

CTC- Upto 25lpa

1. Good Accountant
2. Purchase bill booking
3. Sale bill booking
4. Petty Cash Accounting
5. Gate entry systems
6. Good Accountant

• Solid understanding of pedagogy, instructional analysis, and experience meeting milestones.
• Significant experience in managing and facilitating learning and development programs in areas of Organisational/ Managerial and Leadership development, Performance Development, Culture & Values, Organisational design, Knowledge Management
• Copywriting and Storytelling skills are highly preferred
• Experience with curriculum development applications such as Camtasia, Articulate 360, or Captivate.
• Quick Learner with a flair to pick up skills rapidly (Self Starter)
• Proactive, well organized and a thorough planner
• Growth mindset and ability to receive feedback on content with an open mind and willingness to work out of one's comfort zone
• Ability to manage multiple simultaneous projects on different timelines

• Master’s degree or MBA in a relevant field such as business, operations, human resources, adult education, organizational development, or instructional design.
• 3+ years experience in Learning and Development (e.g., supporting or leading learning programs, story-boarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success).
• Preference for experienced candidates having worked on projects around program, or product management with a focus on education programs, course content, instructional design, or curriculum creation.

• Package of 15-18 Lacs depending on Experience.
• Be part of the digital nomad scheme where you are eligible for month-long fully sponsored domestic and international trips(3-4 times a year).
• Mentorship sessions by our expert base and founding team.
• Amazing networking opportunity with top mentors and leaders on our platform.
• Recommendation letter
• Learn the ins and out of the startup ecosystem by working in a global Singapore-based startup
• Have a real impact on your work :)

https://www.getzuma.com/">https://www.getzuma.com/

Location – Bengaluru

GETZUMA

Senior Backend Engineer

Zuma makes an automated sales agent that converses with 100% of inbound leads, ultimately improving the way consumers interact with businesses and organizations. We’ve built this from the ground up using AI, ML, and human support which helps increase sales conversion and support capacity for businesses of all kinds. Zuma is one of the fastest-growing startups in San Francisco, and is well-funded and backed by world-class investors such as Y-Combinator, Joe Montana’s fund (Liquid 2 Ventures), Day One Ventures, Soma Capital, and other notable angel investors including Austen Allred (from Lambda School), YC’s ex-COO Qasar Younis, among others.

Headquartered in San Francisco, USA, we operate nationally and have plans to grow rapidly over the next few years. To do that, we need great people committed to our vision in a big way. We're looking to build a team of rockstars that are equally excited about the opportunity to leverage technology to improve the way customers interact with businesses!

We're looking for a senior backend engineer with experience building highly scalable systems to join our growing engineering team at Zuma. In this role, you will work closely with members of the engineering and product teams to deliver against our ambitious product roadmap as well as have a direct impact on the products and features you'll be building. We're a small but nimble team and are looking for candidates who thrive in an autonomous environment, with experience shipping products quickly and iteratively.

Job  Description

Skills

• o 5+ years of professional software development experience
• o 4+ years working with Node.js ecosystem
• o 4+ years experience building with AWS tech stack (RDS, EC2, Lambda)
• o Experience in developing complex web applications
• o Proficient in Javascript ES6 and above
• o Should be hands-on knowledge in working on VCS like Git
• o Should have sound knowledge in algorithms and problem-solving techniques
• o Should have knowledge about web application development and related technologies
•  

Role and responsibility

• o Organize full lifecycle software development
• o Lead the backend engineering team and make critical platform architecture decisions
• o Write well designed, testable, efficient code
• o Work alongside and effectively coordinate with other engineers on the team
• o Come up with procedures and frameworks to avoid technical debt
• o Create efficient architectural and database design
• o Evaluate and deploy software tools, processes and metrics
• o Help other engineers excel in their job and in their careers
• o Create amazing products that scale
•  
•  

Good to Have

• o Experience utilizing telecommunication services such as Twilio
• o Experience working with Keras/Tensorflow
•  
•  

Roles and Responsibilities

• Extensive experience of 2-5 years in Vulnerability Assessment and Penetration testing, Web Application security.
• An Experience in performing web application security assessments using hands on techniques for identifying SQL injections, XSS, CSRF, authentication/authorization, OWASP top 10 issues.
• Must have working experience in OWASP Top 10 Vulnerabilities Testing in Web applications.
• Create policy and standards for developers and testers to secure programming in the organization. (secure code review, static application security testing.
• Experience on both commercial and open source tools Cenzic Hailstorm, Burpsuite, AppScan, WebInspect, Appspider, sqlmap, OWASP ZAP. Assessing cloud security risk (AWS and Azure) and recommending appropriate security controls.
• Ability to interact with project teams to understand the security requirements and come up with solutions
• Extensive knowledge of managing Web Application Firewall (Product) including rules management and product administration
• Strong understanding of networking concept.

Desired Candidate Profile

• Excellent knowledge of Microsoft Windows operating environments and with special attention to security and hardening issues.
• Able to work independently with minimal supervision.
• Good knowledge of secure software development standard, process, techniques, cloud security policies and tools.
• Keep stakeholders updated with communications and weekly reporting.
• Collaborate with Security Platform and Services teams to build and integrate existing security solutions.
• Excellent communication skills - written, verbal, presentation and interpersonal.
• Willing to learn new skills and implement new technologies.
• Should come with bachelor’s degree in engineering, mathematics or master’s in computer application / programing.