Customer Care Executive
0 - 2 yrs
₹1.8L - ₹2L / yr
Noida
Skills
Communication Skills
PRINCIPAL RESPONSIBILITIES :
1. Inbound/Outbound Call Handling
2. Email/Ticket Handling
3. Escalation Handling
4 Data handling/managing
CRITICAL SKILLS REQUIRED :
1. Good listening skills
2. Good problem solving skills
3. Good English written skills
4. Good learning abilities
5. Good spoken English/Hindi skills
Good MS Excel & MS Word skills
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Companies hiring on Cutshort
About Colorgenics Marketing Services Pvt Ltd
Founded :
2021
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped
About
N/A
Company social profiles
N/A
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6. Strong working knowledge and understanding of different types of APIs (example: HTTP, JSON, REST, XML, SOAP, sync/async, OpenAPI spec, etc.)
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1. You are an effective communicator, who has had experience in successfully building and leveraging cross function and cross-team relations to advance team goals.
2. You like to work in a dynamic and fast-paced environment that may require context switching multiple times in a day, while constantly balancing your priorities.
3. You have a strong aptitude for solving complex problems.
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B. Tech/B.E./MS/MTech- in- any Specialization-
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What you can expect in this role:
1. The Lead SDET role in the QECC team is a highly technical role where you are expected to engage with various Teams, to identify and document the prevailing Quality Engineering practice(s) and their limitations, measure key Quality Engineering metrics to set a baseline, develop a Quality Engineering framework that suggests adoption of practices and tools geared towards improving overall quality and stability of product releases.
2. As a SDET Lead, you will spearhead all the test automation deliverables of your team and provide process and technical guidance on various activities such as:
- Defining and evangelizing overall shift-left based Quality Engineering strategy (focusing on preventive and detection aspects of quality) towards enabling rapid, high quality and stable product releases for Customers.
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- Creating and managing test reports
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- Mentoring and helping in on-boarding other team-members
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- Manage and address tech debt related to automation frameworks and implementation
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- Provide holistic view of quality of the product with areas of concerns (and solutions) to stakeholders
- Show and lead-by-example how proper automation implementation looks like.
We think you could be a good fit if:
1. Extensive (overall 10+ years) experience working as SDET Lead (at least 3+ years) with hands on test development background with 5+ years of experience in a technical lead or similar role, leading test automation development efforts. The following skills are must- have for this role.
2. Experience and working knowledge of distributed systems using micro services architecture.
3. Hands on experience with BDD/Cucumber frameworks automation. (MUST)
4. Working knowledge of the technical stacks and practices used in modern distributed architecture systems. Understanding of implementation and deployment architecture of such systems.
5. Extensive daily experience in writing clean and solid code in any modern languages: Java (preferred), Kotlin, JS.
6. Strong working knowledge and understanding of different types of APIs (example: HTTP, JSON, REST, XML, SOAP, sync/async, OpenAPI spec, etc.)
7. Extensive experience in API- test automation- and UI- test- automation:
- API test automation:- Hands on experience with API test automation tools, like Postman,- REST-assured,- Karate etc.-
- UI test Automation:- Hands on experience with UI test automation tools, like Selenium- WebDriver, Appium,- etc.-
8.Experience in developing, enhancing, and maintaining custom test automation frameworks.
9.Experience in managing a team, track and make work visible.
10.Experience in using application life cycle management like Azure DevOps, JIRA, Jenkins.
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12.Azure exposure or knowledge will be nice to have.
13.Strong understanding, knowledge of software development and testing life cycle and process.
14.Experience with non-functional testing (NFTs) such as Performance, Load, Scalability, Chaos/Resiliency, Security testing etc. You may/may not be a SME on any of these.
15.Experience working with cross functional teams, dev managers and all the stake holders for the integration and end to end testing.
16.Experience in setting up dashboards and reports to understand current and upcoming work, as well as understand quality of the product under test.
17.Extensive experience in Agile ways of working.
In addition :
1. You are an effective communicator, who has had experience in successfully building and leveraging cross function and cross-team relations to advance team goals.
2. You like to work in a dynamic and fast-paced environment that may require context switching multiple times in a day, while constantly balancing your priorities.
3. You have a strong aptitude for solving complex problems.
Educational Background :
B. Tech/B.E./MS/MTech- in- any Specialization-
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2. Collaborate with internal teams to produce software design and architecture
3. Ability to work in a team environment, independently, take direction, and follow instructions.
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7. Write clear codes and prepare coding documentation
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9. Proficiency working within an Agile team and Agile process.
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2. Dockers and Kubernetes
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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