Customer Care Executive

Role: Information Security Analyst

Experience: 2–3 years

Location: Mumbai

Requirement Type: Immediate

Key Responsibilities:

1. RBI Compliance & Reporting:

• Prepare and submit quarterly InfoSec compliance reports to the RBI.
• Ensure accurate documentation aligned with RBI guidelines.
• Liaise with internal teams to collect data and supporting evidence.

1. ISO Audit Coordination:

• Act as the primary POC for external ISO 27001 auditors.
• Coordinate audit schedules and handle documentation and evidence.
• Track audit findings and manage follow-ups on corrective actions.

1. Information Security Reporting:

• Maintain InfoSec dashboards and internal/external reports.
• Analyze security metrics and trends to support risk decisions.
• Ensure data accuracy and consistency in reporting.

Must-Have Skills:

• Sound understanding of Information Security practices.
• 2 yrs exp in Cyber security
• Strong communication and coordination skills.
• Proficiency in Microsoft Excel 

About us

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview

As an SDE 2 Back-end Engineer at Astra, you will play a crucial role in the development of a new vulnerability scanner from scratch. You will be architecting & engineering a scalable technical solution from the ground-up.

You will have the opportunity to work alongside talented individuals, collaborating to deliver innovative solutions and pushing the boundaries of what's possible in vulnerability scanning. The role requires deep collaboration with the founders, product, engineering & security teams.

Join our team and contribute to the development of a cutting-edge SaaS security platform, where high-quality engineering and continuous learning are at the core of everything we do.

Roles & Responsibilities:

• You will be joining our Vulnerability Scanner team which builds a security engine to identify vulnerabilities in technical infrastructure.
• You will be the technical product owner of the scanner, which would involve managing a lean team of backend engineers to ensure smooth implementation of the technical product roadmap.
• Research about security vulnerabilities, CVEs, and zero-days affecting cloud/web/API infrastructure.
• Work in an agile environment of engineers to architect, design, develop and build our microservice infrastructure.
• You will research, design, code, troubleshoot and support (on-call). What you create is also what you own.
• Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint.
• Design and implement APIs in support of other services with a highly scalable, flexible, and secure backend using GoLang
• Hands-on experience with creating production-ready code & optimizing it by identifying and correcting bottlenecks.
• Driving strict code review standards among the team.
• Ensuring timely delivery of the features/products
• Working with product managers to ensure product delivery status is transparent & the end product always looks like how it was imagined
• Work closely with Security & Product teams in writing vulnerability detection rules, APIs etc.

Required Qualifications & Skills: 

• Strong 2-4 years relevant development experience in GoLang
• Experience in building a technical product from idea to production.
• Design and build highly scalable and maintainable systems in Golang
• Expertise in Goroutines and Channels to write efficient code utilizing multi-core CPU optimally
• Must have hands-on experience with managing AWS/Google Cloud infrastructure
• Hands on experience in creating low latency high throughput REST APIs
• Write test suites and maintain code coverage above 80%
• Working knowledge of PostgreSQL, Redis, Kafka
• Good to have experience in Docker, Kubernetes, Kafka
• Good understanding of Data Structures, Algorithms and Operating Systems.
• Understanding of cloud/web security concepts would be an added advantage

What We Offer:

• Adrenalin rush of being a part of a fast-growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, improve and influence product design decisions
• Holistic understanding of SaaS and enterprise security business
• Opportunity to engage and collaborate with developers globally
• Experience with security side of things
• Annual trips to beaches or mountains (last one was Chikmangaluru)
• Open and supportive culture 

Anahad Pharma is Mumbai's fastest-growing distributor of pharmaceutical products, working as direct stockists for most MNC Pharma companies. We cater to over 2000 pharmacies and are continually expanding.

Position Overview:

The Executive Assistant to the Managing Director (MD) will be a vital support role, ensuring the smooth functioning of the MD’s day-to-day operations. This individual will manage the MD’s calendar, assist in project management, handle communication, coordinate meetings and travel arrangements, and provide general administrative support. A key aspect of this role is maintaining confidentiality and managing tasks with attention to detail.

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

Job Description:

• Hands on experience with Ansible & Terraform.
• Scripting language, such as Python or Bash or PowerShell is required and willingness to learn and master others. 
• Troubleshooting and resolving automation, build, and CI/CD related issues (in cloud environment like AWS or Azure).
• Experience with Kubernetes is mandate.
• To develop and maintain tooling and environments for test and production environments.
• Assist team members in the development and maintenance of tooling for integration testing, performance testing, security testing, as well as source control systems (that includes working in CI systems like Azure DevOps, Team City, and orchestration tools like Octopus).
• Good with Linux environment.