Customer Care Executive

Job Title : AI Engineer / Gen AI Engineer (LLM/NLP)

Location : Remote

Duration : Long-term Contract

Openings : 2

Job Description :

We are looking for two AI Engineers with expertise in Generative AI, LLMs, and NLP. One of them must have a strong Azure background and be well-versed in Azure AI services.

Key Requirements :

• Experience in Generative AI, LLMs, and NLP
• Azure AI Expertise (For one of the roles):
• Azure AI Search
• Azure AI Document Intelligence
• Azure AI Foundry
• Development & deployment of RAG-based chatbots and AI agents using Azure AI
• Programming : Python (Intermediate to Expert Level)

Inside Sales Representative for North America

Position Responsibilities :

• New account acquisition and upsell including prospecting, outbound, independently following up on inbound leads, qualifying, solution selling, negotiation and closing
• Proactively develop and manage a mix of small and large deals, while focusing on closing deals with a high likelihood of success
• Develop strategic prospecting plans for territory development, working with other team members where appropriate
• Apply experience in navigating through sales cycle to drive deals to closure, identifying key decision makers and business drivers
• Applies thorough knowledge of key competitors and understanding of how products compare with competitors
• Keep up to date on new product releases to maximize opportunities in the prospect and account base
• Obtains repeat business, referrals and references by applying understanding of the unique requirements of the key decision makers.
• Demonstrate strong qualification skills to provide accurate forecast reports to management on opportunities as required
• Present to customers through web based meetings
• Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota.

Qualifications :

Success selling SaaS products with a track record of exceeding quota

• 5 years minimum in software sales, preferably with experience in complex sales
• Experience with Salesforce
• A team player who works well in a collaborative environment and supports their colleagues
• A professional who "leans-in" and takes initiative
• Outstanding verbal, written and remote presentation skills
• Experience with Solution Selling, SPIN Selling, MEDIC, Sandler is preferred
• Experience developing wining strategies and implementing the appropriate tactics
• A history of working with C-level prospect

JD for QA Engineer:

• Must have worked on web based applications like React(Frontend) and Drupal CMS(backend)
• Understand requirements, develop test plan, execute manual test cases, dig deeper into issues, identify root causes and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end user needs in mind.
• Deliver a high quality robust product in a fast paced environment.
• Work closely with the Development, Product Management, Design and Content team for release of the feature/product.
• Recreate production reported issues to determine root cause and verify the fix.
• Stay current with the latest technology, tools and methodologies; share knowledge by clearly articulating results and ideas to peers.
• Self-starter, takes initiative, identifies and completes tasks, should be goal driven.
• 
  

Required Skills:

• Graduate or Masters in Computer Science Engineering or a related field.
• 4-5 years of experience in QA methodologies, SDLC, STLC
• Strong testing & technical skills with excellent knowledge of designing tests for early defect identification.
• Hands on experience in creation and execution of test cases/test plans.
• Experience of SQL and Database and API Testing.
• Excellent debugging, troubleshooting and analytical skills.
• Understanding of Performance, and Security Testing techniques.
• Knowledge of Unix/Linux environments and hands-on with Unix shell commands.
• Hands on experience with technologies like React, and Drupal CMS

Note: immediate joiners.(Good communication, React and Drupal CMS must have skills)

Required Skills 

1) Good experience in Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Principal Software Engineer

Opportunity in this role / Why should you join here?

You will enjoy working with us if you are looking to work in a stimulating, flexible, open environment. You will experience ownership and independence at the same time providing technical solutions that work.

You will be part of the madness and thrill of growing the business from scratch. You get to make decisions, fail fast and learn fast. You get to contribute, add value to the organization by thinking like an entrepreneur. You are supported by the best talent in the industry and work with creative teams. You are rewarded as you go on proving yourself.

Requirements:

• Bachelor's degree in Computer Engineering/Computer Science or related field
• At least 6+ years of experience with at least 4 years of software application design experience
• Strong analytical and problem solving skills
• A full stack generalist with experience in both front-end and back-end technologies
• Proven experience in high-level programming languages, like Java and Development of scalable Web Applications and Web Services
• Experience in JavaScript frameworks like Angular, React, NodeJS
• Passion for delivering products end-to-end, from ideation to implementation
• Proven experience building complex web applications and micro services
• Strong experience with Spring Boot stack (spring cloud, spring-data)
• Extensive experience in developing and consuming REST APIs
• Experience in PHP is a plus advantage

Responsibilities:

• Participate in design reviews and recommend improvements
• Provide technical guidance in software design and development activities
• Recommend new technologies to ensure quality and improve productivity
• Support in all phases of SDLC and ensure delivery of high-quality products
• Analyse business requirements and design/develop most effective technical solution
• Analyse and troubleshoot application issues in a timely fashion
• Work with other engineers in planning, prioritising and executing assigned tasks within deadlines

x• Work with QA team in preparing test cases and assist in automation

• Mentor other Engineers as and when required
• Assist in maintenances and upgrades of existing software applications
• Assist in risk assessment and mitigation activities.
• Assist in technical audits and make sure to implement audit recommendations.

Looking For Java Developer who will help Build large scale distributed systems. The ideal candidate will be a thinker and a team player with a passion for technology and with a knack for benchmarking and optimization.

• Computer Science fundamentals in object-oriented design, data structures, algorithms, problem solving, and complexity analysis

• Must have hands on experience on coding in Core Java, multithreading, concurrency and collection.

Good knowledge of Microservices.

• Knowledge of professional software engineering practices. Understanding of full software development life cycle, including coding standards, code reviews.

• Strong technical Design and Development skills

• Ability to work effectively under pressure in a dynamic environment.

• Agility to switch across multiple teams/ products/ applications and perform

• Experience in translating requirements into technical design specifications and documentation, as well as executing development projects from conception to delivery

• Excellent verbal and written communication skills

• Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
• Locate the right person in the organization and Make the first pitch
• Send solutions and Services marketing collateral/ material over email
• Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
• Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
• Develop and prospect sales opportunities as well as work on company-provided sales leads
• Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
• Use our sales CRM tool, and update it at every step of the process.
• Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
• Validate Leads by following our Sales qualification process
• Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
• Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
• Maintain and expand the database of prospects within the assigned territory
• Interested Candidates skype me your CV @ sscool07

Responsibilities:

• Experience and working knowledge of Java 8, Hibernate, Spring Boot, Microservices and REST API is mandatory
• Expert understanding of the object-oriented design and programming concepts
• Strong problem solving skills, data structures and algorithms and multithreading
• Good understanding of AWS and cloud-native technologies
• Knowledge of AWS services - RDS, DynamoDB, Elastic Search, Kinesis. Experience of working with AWS SDK is preferred.
• Good understanding of CI/CD and Jenkins pipeline
• Experience of writing unit tests using Junit/Mockito
• Knowledge of Integration Testing framework like Cucumber is required.
• Proficient in Git commands and branching concepts

About Us

Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures, and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3

Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.

Location: We are location agnostic & our teams work from anywhere. Physically we are based out of Gurugram

Core Responsibilities:

• Handling all Devops activities
• Engage with development teams to document and implement best practices for our existing and new products
• Ensure reliability of services by making systems and applications stable
• Implement DevOps technologies and processes i.e. containerization, CI/CD, infrastructure as code, metrics, monitoring, etc.
• Good understanding of Terraform (or similar ‘Infrastructure as Code’ technologies)
• Good understanding of modern CI/CD methods and approaches
• Troubleshoot and resolve issues related to application development, deployment, and operations
• The expertise of AWS ecosystem (EC2, ECS, S3, VPC, ALB, SG)
• Experience in monitoring production systems and being proactive to ensure that outages are limited
• Develop and contribute to several infrastructure improvement projects around performance, security, autoscaling, and cost-optimization

What are we looking for:

• AWS cloud services – Compute, Networking, Security and Database services
• Strong with Linux fundamentals
• Experience with Docker & Kubernetes in a Production Environment
• Working knowledge of Terraform/Ansible
• Working Knowledge of Prometheus and Grafana or any other monitoring system
• Good at scripting with Bash/Python/Shell
• Experience with CI/CD pipeline preferably AWS DevOps
• Strong troubleshooting and problem-solving skills
• A top-notch DevOps Engineer will demonstrate excellent leadership skills and the capacity to mentor subordinates
• Good communication and collaboration skills
• Openness to learning new tools and technologies
• Startup Experience would be a plus