Head of Legal

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Coverage days: Mon - Fri
• Coverage shift window timings:

5AM – 2PM (CET)

12AM – 9PM (CET)

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

Position name: SAP Technology Specialist L2

Location: Mumbai Andheri East, In Office 

Shift: Rotational Shift (Hybrid-2 days a week-Wed & Thursday)

Role Responsibilities:

• Independently handle complex tasks like system, refreshes, DB upgrades, SAP and DB maintenance tasks, support pack upgrades, performance analysis and troubleshooting.
• Administer the SAP database (perform database upgrades, apply database maintenance, administer database performance, manage database storage, database problem determination and resolution.
• Provide technical and customer support and monitor system performance.
• Perform SAP client administration (create client, copy client, delete client, export/import client).
• Handle application alerts.
• Apply and manage SAP maintenances (hot packages and kernel upgrades) through all systems using a structured methodology.
• Overall System Monitoring (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).
• Analysis of ABAP dumps and system logs errors messages and provide solution.
• Implementing SAP OSS Notes as requested from customer and after coordinating with specialist.
• Apply and maintain certificates on SAP ABAP, JAVA, web dispatcher etc.
• Maintain documentation and procedures on all provided Services, in a supportive role.

Skills and qualifications:

Must Have Skills:

• 4 to 8 years SAP BASIS administration experience.
• Hold at least a bachelor's degree in an IT-related field.
• Excellent communication skills (English - verbal and written).
• Extensive knowledge of information technology, and a solid understanding of SAP software, configuration, and maintenance.
• Strong Linux and Windows administration hands-on experience.
• Good knowledge in one or more of the following databases (SQL, MaxDB, DB2, Oracle, HANA, Sybase ASE) and management tools.
• SAP Security (Basic knowledge and understanding)
• Any SAP certifications in NW administration.
• Motivated and quick learner.

Nice to have skills:

•  Constantly improve, continuous education and keeping up to date with the rapidly evolving SAP industry.
• Ability to participate across various teams, cultures, geographies, and time zones.
• Ability to handle multiple tasks simultaneously.
• Innovative problem solving & analysis.
• Good team player.

Benefits 

• Work from Home set-up 
• Comprehensive medical benefits 
•  Gratuity, PF, EPS and Bonus, NPS 
•  Shift Allowances 
• On-call Allowance 
• Health and wellness Allowances 
• Learning and Development Allowances 
• No question asked certification policy. 
• Certification Bounty Bonus

Package:  24.6 LPA.

Skills: The candidate should have a good experience in SAP Basis working on at least two of the databases: HANA, SQL, Oracle, DB2.

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)
 Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented
 Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

We are on the lookout for a dynamic and driven individual for the role of Pre Sales Executive.

What will you do every day?

- The role requires a good blend of technical, product, and interpersonal skills with a passion to provide every necessary support to the front-end sales team to close large-scale enterprise deals.

- You will, on a day-to-day basis, work with various external clients & internal teams trying to bridge the gaps between solutions & selling.

- You will also come up with different collaterals which will help scale up the complete process across industry and geography.

Responsibilities :

- Understand client needs and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams

- Manage relationships and with some of NeuroTags' largest strategic accounts and work closely with their teams to achieve the business objectives

- Use the domain & product experience, coupled with sales expertise, to craft sales pitches, client-specific collaterals, and demos for the sales team

- Manage the entire proposal lifecycle which will include scope finalization, solution review, commercials, and proposal submission.

- Analyze market data to determine the ideal customer for NeuroTags' solutions. 

- Own the platform demos & Proof of Concepts. Understand the business use case, and create prototypes for the client

- Responsible for identifying opportunities and giving feedback to the product team to ensure a differentiated product roadmap

Requirements :

- 1-3 years of experience in Pre Sales/ Sales.

- Demonstration of critical product and consumer thinking during his/her career.
- Should be comfortable to do technical writing & creating impactful presentations
- Has a good understanding of SDKs and APIs and a good ability to troubleshoot issues
- Excellent communication skills and experience dealing with multiple stakeholders
- Experience in managing a team will be a plus

• Assist in determining financial objectives. Design and implement systems, policies, and procedures to facilitate internal financial control.
• Develop reports for management summarizing the business financial position in areas of income, expenses, capital usage, and cash flows, and coordinate the preparation of strategic plans, budgets, and financial forecasts.
• Develop and update accounting, finance, and management policies and procedures.
• Manage cash flow.
• Monitor budgets and provide a comparison to actual costs.
• Prepare internal financial statements and reports.
• Liaison with business-related organizations such as banks, auditors, RBI, and SEZ.
• Handle bank queries for export/import matters and carry out all correspondence with the bank.
• File GST returns E-TDS payment and E-TDS quarterly return. Independent handling of GST, TDS, and income tax assessment.
• Remit foreign currency for import advance & other expenses.
• Negotiate with the banks for export documentation requirements.
• Perform company secretarial function for ensuring compliance thereof.
• Close books monthly and annually and file all required statutory reports.

• Post Graduate in Commerce (CA/CS/ICWA/M.COM)
• 10+ years of experience in accounting, taxation, and finance with small and medium-sized organizations
• Ability to multi-task under pressure and work independently
• Adherence to HR policies
• Good in attitude and communication