Business Development Executive

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

#HiringAlert

We are looking " Oracle DBA " for Reputed Client @ Permanent Role.

Work Experience: 8 - 10 years

Must Have Skills:

•Oracle Database Administration: In-depth knowledge of Oracle database administration (11g, 12c, 19c) and maintenance, including database architecture, backup and recovery, performance tuning, and security.

•Disaster Recovery: Knowledge of disaster recovery planning and execution, including developing and implementing backup and recovery strategies, and testing disaster recovery plans.

•Oracle Apex installation, upgrade and troubleshooting skills

•Oracle Real Application Cluster (RAC) skills and troubleshooting knowledge in depth.

•Hands on experience in RMAN cloning. Data pump export & import

•Standby and Dataguard skills

•Db upgrade experience. (12C to 19C)

•OEM knowledge.

•DB patching skills.

•Cloning experience through RMAN, Datapump, Cold, Hot backup etc.

•Should work individually and to provide suggestions to the client in all aspects related to database support

Good To Have Skills:

Communication:

•Good communication skills to work collaboratively with other teams and to communicate effectively with customers.

•Soft skills: Strong interpersonal skills, including teamwork, to work effectively with stakeholders and team members.

•Oracle Real Application Cluster (RAC) skills and troubleshooting knowledge in depth.

•Oracle Apex installation and troubleshooting skills

Key Responsibilities:

•Maintains responsibility, accountability, and credibility in all work and research assignments and sustained ability to be highly self-motivated and directed

•Documentation and Reporting: Documenting project activities and maintaining accurate records, as well as generating reports to inform management and stakeholders about project status and issues.

•Monitoring and Troubleshooting: Monitoring system health and proactively identifying and troubleshooting issues to ensure high system availability and uptime.

•Cloning and Refreshing: Cloning and refreshing Oracle environments for testing, development, and production purposes.

•Supporting for database RAC environment and Apex installation, upgrade, troubleshooting.

Location : Mumbai

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

• Bachelor’s/Master’s degree in Computer Engineering with 5+ experience writing high quality, efficient and maintainable code. Proficiency with Elixir or Erlang. Alternatively experience with at least two of Ruby on Rails, NodeJS, Python,Lisp/Clojure, Scala, Haskel or similar
• Proficiency with Typescript or Javascript using ReactJS, VueJS or similar.
• Good knowledge of SQL databases (PostgresSQL, MSSQL, Oracle or similar)
• Good knowledge of revision control system like GIT, SVN, TFS or similar
• Experience with NoSQL databases like InfluxDB, Prometheus, Elastic Stack, SOLR or similar is a plus.
• In depth knowledge of Linux would be a plus
• Exposure to schematic and layout design and understanding would be a plus.
• Experience working with the energy metering segment is a plus.

• The selected candidate will be handling software development activities in Elixir and Typescript
• Technical development activities as per client requirements and internal operational processes.
• Coordinate with multi geographical teams for technical development.
• Close coordination with Technical Support team to visit customers and understand requirements.
•  
• Maintaining/writing high quality code, tests and documentation

Responsibilities:

• Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance
• projects
• Understanding of one or more Estimation methodologies, Knowledge of Quality

processes

Basics of business domain to understand the business requirements

Analytical abilities, Strong Technical Skills, Good communication skills

Good understanding of the technology and domain

Ability to demonstrate a sound understanding of software quality assurance

principles, SOLID design principles and modelling methods

Awareness of latest technologies and trends

Excellent problem solving, analytical and debugging skillsTechnical and Professional

• 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
• 2+ years of hands-on experience with Postgress, MongoDB.
• Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
• Experience with AWS
• Experience in front-end development using react.js is a plus.
• Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
• DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
• Self-motivated and a good team player.
• Good communication and interpersonal skills.
• Bachelor’s Degree in Engineering from a reputed Institute

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.

Responsibility :